5/5
TrustpilotChantel is always very helpful and…
Chantel is always very helpful and delivers the information promptly and honesty
Trusted Agent profile · Bromley
Daniels Property Services Bromley reviews
★★★★★
765 reviews across 2 platforms
422 Downham Way, Bromley, BR1 5HR
Daniels Property Services's office in Bromley, at 422 Downham Way, is rated 4.5 out of 5 across 765 reviews on two platforms, including 97 Google reviews rated 4.5.
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Reviews
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotKyla has been helpful throughout the…
Kyla has been helpful throughout the process
5/5
TrustpilotThank you so much Yandie Hanton
I’m so much satisfied with the services. Thank you so much Yandie Hanton for your help.
5/5
TrustpilotGreat service and excellent customer…
Great service and excellent customer care and support I am very happy with the swift delivery of the process
Agent replied · 24 August 2024
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
TrustpilotCustomer service of Kyla Hamblett is…
Customer service of Kyla Hamblett is really amazing.
5/5
TrustpilotThey were very helpful in every…
They were very helpful in every way...Sam Nourse is quickly to help us out with any issues and any enquiries we need..he helped us throughout the whole moving process ...I am very happy
5/5
TrustpilotThank you to both Denisa Popescu and Beth Cage
Thank you to both Denisa Popescu and Beth Cage for their support with boiler repairs in my property, finding the right Contractor and keeping me updated. Well done to both and keep up the good work.
Agent replied · 24 August 2024
Thank you for your review. It is great to hear positive things about two members of staff.
1/5
TrustpilotAs a tenant I had bad experience with…
As a tenant I had bad experience with them recently. Overpaid my rent to them by mistake and haven't had it refunded after a month.The most disappointing part is that all of my emails are getting ignored and no one calls you back despite their promises.Same applies to getting your deposit back.Avoid at all costs.
Agent replied · 24 August 2024
Good Morning. I am very sorry to hear of your disappointment and would like to resolve this for you direct but am unable to identify you from this post. Can you email me please on stephanieprior@choices.co.uk or call 01737 783560 and ask to speak to me. Stephanie Prior Director
1/5
TrustpilotThey are scam artists, avoid
This is a terrible company that steals money from its tenants and tricks and forces them into extended tenancy even though they don't live at the property, the redhill branch is a joke and the team there are lazy, incompetent, and ignorant fools, I had a years tenancy agreement with these imbeciles and moved out 3 months prior to the agreement ending, I gave them notice and paid all arrears and 3 months rent in advance to fulfil my end of the agreement and moved out for 3 months they knew I didn't live at my previous address with them but when the contract ended they continued it in my name on a monthly roll on contract even though I haven't lived at the last address in redhill for months, and now after a year or so they expect me to pay over 3500 pound in arrears that have accumulated by my ex partner whom continued to live there, these people are scam artist and will do anything to con you avoid at all cost, the property manager whom works there is a scam artist and caused all these issues to me she should be arrested and charged criminally for her actions, the money I paid for for the deposit I will no longer get back because of her and her lazy ethics all schemed up by her and the company she works for to con me and others out of their money, I hope you burn in hell, you sly evil person you have no idea the issues you have caused me in my life and the stress I have endured no thanks to you, next time grow a spine and do your job and do the right thing...Edit: I was just forced to edit and change parts of my review, because it included the name of the property manager even it was her who sarcastically requested I put this review forward on here and mention her name, to which I can prove via an email she sent me with the link.. Why say to mention her name only to request it be removed.. Again terrible person and a lying con artist, I hope she loses her job..
5/5
TrustpilotThe whole team there are totally…
The whole team there are totally fabulous. They are always helpful, all full of knowledge and always solve my problems. I am a Landlord, they look after my properties and their service deserves nothing below 5 stars. Thank you girls, Vicki and Chloe, and anyone else there who I haven't mentioned. You are the best.
Agent replied · 24 August 2024
Thank you so much for such a positive review, I am pleased to hear you have received good customer service.Kind regards Karen Gunner, Customer Services Manager, CHOICES
5/5
TrustpilotI 'm very appriciate the service you…
I 'm very appriciate the service you ,ve provided. Shanan moor. You didn't take much time and within week you have arrenge me everything to move at home. Im verru appreciate your service thank you
Agent replied · 24 August 2024
Thank you for your positive review.
5/5
TrustpilotSam Wilkins has been very helpful
Sam Wilkins has been very helpful. Guided me through the process in a helpful and friendly manner. He responded promptly, was well informed and happy to answer all my questions.
5/5
TrustpilotThank you Amy!
I am a landlord and needed to track down an invoice I had paid some time in 2013?? BIG thank you to Amy Francis - always so helpful - no problem for her - great service - Amanda
1/5
TrustpilotI have never ever deal with baboons
I have never ever deal with baboons. The worst letting agent that ignores complaints from neighbours, from weed being smoked, to tree damage in garden and constant flooding in front garden. Told lots of stories to try and get people off there backs. Lies after lies and still no action after a year.
Agent replied · 24 August 2024
We would ask that you re-word your review. Whilst you are entitled to complain your review is factually incorrect and abusive. We understand that you are a neighbour of a property where the landlord has sadly passed away and we are waiting for probate before any further works can be carried out. Your suggestion that we are lying in this matter is disrespectful. If you have a genuine complaint please email me on stephanieprior@choices.co.uk in accordance with our complaints procedure.
5/5
TrustpilotA***Ms Jade Taylor is fantastic and…
A***Ms Jade Taylor is fantastic and very helpful. Second to none. I'm an accidental landlord. But everything go well. When I sell this house I will ask her advice and help as well.
5/5
TrustpilotRosie was incredible helpful and…
Rosie was incredible helpful and informative regarding our enquiries
5/5
TrustpilotVicky Hall is really a helpful…
Vicky Hall is really a helpful portfolio manager to solve our emergency situation! And also excellent negotiation with tenants by her kindness and charming personality. We’re appreciate for what Vicky had helped with.
5/5
TrustpilotI had a very good experience with this…
I had a very good experience with this company..Sam Wilkins is very effective in the way client's communications is delivered..
5/5
TrustpilotExcellent service under difficult…
Shiquerah Smith provided excellent service under difficult circumstances.
Agent replied · 25 December 2024
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
1/5
TrustpilotWorst estate agents I’ve rented with…
Worst estate agents I’ve rented through, I had to fight to paint my bathroom white as they had used cheap magnolia trade paint so it was PEELING off the walls and I was told “it’s just been painted” so that took weeks if not months to get approved AND they HAVE not fixED any of the issues I chased on multiple occasions on the property. HUGE cracks round windows, gaps between window sills, cracks all around doors and window frame. Yes the property was a new build but a inspection was done over 6 months ago on these issues and still no further forward.I have now moved out and having to raise a dispute with TDS regarding my deposit as they keep saying “we’ve heard nothing from landlord and it can take 3 months” now after speaking with TDS they are suppose to return deposit within 10 days! And as no claims have been made I am not sure why it is taking so long. Worst customer service and unless you chase something constantly your basically ignored. Doesn’t help that the property is no where near their offices (they are based down south, I am in north east)Honestly, would not recommend.
4/5
TrustpilotThe stars are for the current service…
The stars are for the current service we are receiving from Shiquerah. She listens to what we say and are asking for, and comes back with salient information and updates. Luckily I am reviewing now for the service we are receiving, as the stars would not be so fortuitous or forthcoming pre-Shiquerah! Keep up the good work.
5/5
TrustpilotVery helpful in arranging rental…
Very helpful in arranging rental guarantor paperwork.
Agent replied · 25 December 2024
Thank you for your review.
4/5
TrustpilotAll the team from the beginning to end…
All the team from the beginning to end were very helpful and make things easier for us as buying a property is a big decision to make. Keep up the good work team.
Agent replied · 24 August 2024
Thank you for your review Norilyn, we are delighted you were happy with the service. Congratulations on your new home! Best wishes, Robyn & Ethan
5/5
TrustpilotI am very happy with service by…Chantel
I am very happy with service by Chantel, which is always on time and completely throughout.
Agent replied · 24 August 2024
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
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Tell us what you need and we'll put you in touch. Daniels Property Services hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bromley.
