Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent
Where do we start, I guess with Paige White first, what a diamond she is, from the very moment we first met her, she was friendly helpful and most importantly honest. The place Paige took us too, she warned us go in with an open mind, as work was ongoing at the property but not ready yet. We went and while we went in with an open mind, it was difficult to see beyond. Paige said I will keep a close eye on the progress and update you. We went away more in hope than anything else. Within a week of that viewing Paige called us and said come back and see what has been done. Which we did and while it was not yet ready the transformation was amazing. Paige had been right along, We said yes to the property and Paige went out of her way to get the paperwork side of things moving. When dealing with the rest of the team in the Bognor branch of C & W they too were friendly and helpful. Inside a month we are in the property and a huge part of that was down to Paige White.
Bob · 30 March 2024
Agent replied · 23 October 2024
Dear Bob,Thank you for taking the time to leave such a detailed review. We're glad to hear about your positive experience with Paige and the rest of our Bognor branch team. It's wonderful to know that Paige's dedication and honesty made such a difference in helping you find the right home. We're always here for you every step of the way.Best wishes, Cubitt & West
★★★★★ 1/5
TrustpilotIncompetent Estate Agent
An extremely stressful, upsetting and intimidating experience with Cubit and West, Haywards Heath.At the rushed initial meeting, David Dunham failed to record vital information regarding title deeds, footpath and building regulations that was given to him at the time.This vital information was not passed on to the buyer at the initial viewing causing delays and uncertainty with the sale of the property.There were no updates or cooperation during the sale of the property.Overall I found David Dunham unhelpful, intimidating and unprofessional and would definitely not recommend this company
Shirley · 10 March 2024
Agent replied · 23 October 2024
Dear Ms Cotton, Thank you for your feedback. I have reviewed our records and note that your concerns were addressed in full, by Senior Operations Director, Steve Atterbury. Should you remain dissatisfied, you are at liberty to escalate the matter to our Customer Support department as highlighted in Mr Atterbury’s letter. Customer Support can be contacted directly on 01702 540802 or at customer.support@arunestates.co.uk Similarly, Mr Atterbury’s offer of assistance and guidance remains available to you, and we continue to wish you the very best of luck in resolving the title & covenant issues. Kindest regards Cubitt & West.
★★★★★ 1/5
TrustpilotNot professional
Emily & Holly mixed up the days of viewing and then asked for a confirmation via email three hours before the correct viewing. I confirmed 1,5h prior to the viewing but they did not show up anyway.
Viewing houses makes you busy and you can’t be expected to check your emails constantly.
They claimed they could not call me since I do not have a UK number. I’m on both WhatsApp and Viber. It’s 2026.
Not professional.
Malin · 1 September 2026
★★★★★ 5/5
TrustpilotKatarina and her amazing colleagues…
Katarina and her amazing colleagues truly excelled during our buy and sell process. The level of communication and dedication we experienced was exceptional. With their extensive database of buyers, my house barely made it to the market before being sold to the first viewers! They did a wonderful job matching their buyers perfectly with our home. Their negotiation skills on our behalf helped us navigate the purchase and sale with such ease, leading to happy agreements for both sellers and purchasers. I wholeheartedly recommend Cubbit & West in Reigate! This is our 6th move, and I can confidently say we've never had such a smooth and delightful experience before. A huge thank you to Katarina, Julian, Rosie, Nicola, and the entire team for your hard work and kindness! Katarine, I hope you see this review as you truly deserve this accolade and appreciation from us. Thank you
Macca · 22 June 2025
★★★★★ 1/5
TrustpilotA disaster from the start
A disaster from the start - moving into a rental in Crowborough with the support from the Crawley branch, with direct experience working with several members in the branch, it is comprised of a collective bunch of inadequate representatives to say the least. We moved into a property that was filthy, full of the old tenants belonging, exposed plug sockets, toilet not working and an ongoing issue with Rats. There was no preparation or interest in making the property presentable. Despite the significant amount of money one pays in todays market, little concern was shown for our move in. During our stay we have continued to tackle the issue with rats, adding to this during winter, we had an issue with a carbon issue resulting in our gas being turned off. Requiring the next stage to have an engineer attend the property, this took 7 days without heating or hot water - baring in mind we have 2 small children. Fortunately we were able to opt in for a break clause that enabled us to leave the property and have now received a significantly better experience from another agency. I personally believe we become a burden, issues that they'd rather not hear about. However fortunately for us, we haven't ignored the issues and still have an outstanding formal compliant.It is now 2 weeks and we haven't received confirmation on when our deposit will be received.
JN · 8 February 2024
Agent replied · 23 October 2024
Dear JN,Thank you for taking the time to leave a review and we’re sorry to learn that you are dissatisfied with the service provided. We would like to assure you that customer service is of the utmost importance to us, and we would appreciate you contacting our Customer Support team to discuss your concerns in more detail, you can reach us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards,Cubitt & West.
★★★★★ 5/5
TrustpilotThank you Julie Bramble!
Julie Bramble has been an amazing help/ point of contact through my very recent property purchase. She has always gotten back to me on my numerous queries and was happy to talk me through the whole process. Julie was excellent at helping to soothe any anxieties or panics around the different steps of buying a property and I really felt like she was in my corner - calling and chasing up on my enquiries. Thanks Julie!
Chloe · 23 April 2024
Agent replied · 23 October 2024
Hi Chloe,Thanks for your review, we're delighted you're happy with our service. We'll be sure to pass this on to Julie.Many thanks, Cubitt & West
★★★★★ 5/5
TrustpilotFirst house purchase
My partner and I have just exchanged on our first house. Whilst the process can feel frustrating and long at times, I cannot thank and recommend Julie enough for always being so attentive and quick to respond and chase for any questions or queries we had. If it wasn't for her, I don't believe we would have been able to exchange within 12 weeks of the offer being made. Huge thank you for being so helpful, it definitely made a difference.
Bella · 31 January 2024
Agent replied · 23 October 2024
Hi Bella,Thank you for leaving a review! We're delighted to hear how positive your experience with our agent, Julie, has been and how attentive she's been throughout and how much of difference her support has made in buying your first home.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotGreat job guys
we are so pleased we choose cubitt and west to sell our house and purchased our new property,Richard and his team were so helpful all the way through, they returned our calls promptly and were always on hand if we had a problem. Richard went the extra mile for us both with our sale and purchase it wasn’t unusual for him to ring late in evening and also at weekends, Jordan was very friendly and polite showing us round our new home,As for Lisa poor girl I gave her some grief on the phone as ours wasn’t an easy sale and she always returned my calls and was so helpful.I will miss ringing them in the future as I hope this is my last move, if I do move I will certainly be calling them again.
Mr · 1 December 2023
Agent replied · 23 October 2024
Hi Roy,Thank you for leaving a review! It's great to hear how pleased you are with the service you've received from our agents whilst selling your home and purchasing a new one. We're delighted to hear they were always on hand and have gone the extra mile to see you through the process.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotFabulous Service
Becca always goes above and beyond to help sort out my queries. I am happy to recommend. After a challenging situation she took on the housing association to try and resolve the issue without me having to ask. Fabulous service.
Kirsty · 4 September 2026
Agent replied · 22 September 2026
We are so pleased to hear about the exceptional service you received. It's wonderful to know that our team at Cubitt & West Horsham went above and beyond to resolve your challenging situation. Thank you for your recommendation Kirsty!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotI wanted to extend my thanks to Sharon…
I wanted to extend my thanks to Sharon at Cubit and West, West Sussex, for her exceptional service. Sharon was always available and went above and beyond to ensure everything was in place for my mother-in-law's move. She consistently kept in contact and made sure that nothing was too much trouble. Her dedication and commitment were truly outstanding. Thank you, Sharon, for all your hard work and support during this transition.
Emma · 2 June 2024
Agent replied · 23 October 2024
Hi Emma,Thanks for your kind review, Sharon will be absolutely delighted to hear your feedback. We're glad we could support you with your mother-in-law's move.Wishing you all the very best,Cubitt & West Arundel
★★★★★ 5/5
TrustpilotThank You Julie Bramble, We finally!!
We agreed to purchase our new venture through Cubbitt and west, North end branch. Staff have been amazing, starting off with Michael Sinnott, he was brilliant from first call to agreeing a price. Then we got introduced to this wonder lady call Julie Bramble, senior sales Progressor. She is one amazing person to begin with. Our sales got delayed due to requiring lease extension done. However that didn’t put us off from buying, Julie always made sure we were updated in every steps and always reassured that sales would go through. She has been absolutely brilliant from day one. There was multiple times when Solicitors from both side didn’t communicate adequately and things got delayed but Julie made sure those issues were resolved. We just can’t thank her enough. Overall Its been a great experience, I highly recommend Cubbit and west Portsmouth if you are buying or selling. They have some brilliant people like Julie Bramble to make sure your sales progress to completion without hassle. 10/10
Mujibur · 21 November 2023
Agent replied · 23 October 2024
Hi Mujibur,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how reassuring and informative they've been throughout.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotGreat Service
Emily Rae has been so helpful and knowledgeable. We had concerns and questions around our new tenants contract, but Emily spent time taking us through our issues, she installed a lot of confidence in C&W handling our property. She was very professional.
David · 16 April 2026
★★★★★ 5/5
TrustpilotAbigale
Abi, from the property management team was extremely helpful in seeing our particular case to resolution, always doing her best and keeping us informed at all times! Well done and a huge thank you.
Abhisek · 30 September 2026
Agent replied · 10 October 2026
We are so pleased to hear about the excellent support you received from our team member at Cubitt & West. We truly appreciate your kind words and positive feedback regarding their dedication and communication. Thank you for sharing your experience!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 5/5
TrustpilotSeemlish from start to soon to be…
Seemlish from start to soon to be finish. The team are very responsive and have provided amazing recommendations in terms of mortgage advisors and solicitors. Thank you Kevin and the team at the Pulborough branch for all your help.
B · 6 May 2026
★★★★★ 5/5
TrustpilotThe team at Patcham have been amazing
The team at Patcham have been amazing, I couldn’t have wished for a better team to help with the whole process of moving. I highly recommend them to anyone wanting a personal, professional and dedicated service. Eloise the manager is really experienced, and great at explaining the finer details of what’s going on in the market, and how to market your house. Alice and Zak were always there to help and give advice, and they worked so hard, as did the rest of the team, Barbara, Margaret and Andrea. Alice kindly spent time with me helping with the online conveyancing process and masses of paperwork, which was new to me, and this helped reduce the stress of it all a lot. It’s been quite a tough year to sell generally, and they kept a positive and encouraging attitude throughout. Actually, they all really deserve a medal!
Julie · 3 October 2023
Agent replied · 23 October 2024
Hi Julie,Thank you for leaving a review! It's great to hear how amazing your experience with our agents in Patcham has been. It's especially great to hear how they've been able to reduce a lot of the stress for you by explaining all the finer details and encouraging you throughout the journey.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotCan't thank John Charlotte and Emma…
Can't thank John Charlotte and Emma enough for their help during my buying process. Although they wasn't my estate agent they was my sellers they treated me with so much kindness and patience. Always able to speak to them nothing was to much to ask even when my buyer looked like they was going to pull out last minute they was trying there hardest to get this resolved. And even on day of exchange they went above and beyond. They are a great team who genuinely care and great estate agents and recommend them to anyone looking to buy or sell a property.Thanks again Daniel & Tricia
Georgia · 17 September 2023
Agent replied · 23 October 2024
Hi Georgia, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how kind and patient you've found them to be throughout. Best wishes, Cubitt & West.
★★★★★ 5/5
TrustpilotGreat experience! Highly recommended!
The staff are great, especially Edward Gilmore, Zoey McGovern and Julie Bramble at the Southsea branch. Edward was my first point of contact and Julie has been holding my hands throughout the sale. They are both very professional, Julie is always, helpful, patience and been following up every step of the administrative side of the sale. I am very pleased with their kind support and am happy to recommend them to any potential seller or buyers.
E · 21 December 2023
Agent replied · 23 October 2024
Hi E Lee,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've supported you throughout your sale and we're delighted you would recommend the team to others.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotExceptional estate agent - Julia Francis
What can we say, wow. Julia Francis is an exceptional estate agent. She has been kind, personable, and incredibly helpful throughout our sale, and has even gone above and beyond to support us with our purchase as well.
John · 4 May 2026
★★★★★ 5/5
TrustpilotA First Class Team at the Havant Branch
Huge thanks to Lee and Debbie, at the Havant branch, for helping get my house purchase over the line in a timely and efficient manner - and a special thank you to Mo ...without whose honest and straightforward advice, we would probably not even have tried for it at all!(It being our first time using the modern method of auction).
Allison · 29 September 2024
Agent replied · 23 October 2024
Hello Allison,Thanks for leaving us such a lovely review, we really appreciate it. We'll pass your kind words on to Lee, Debbie and the team!Many thanks,Cubitt & West
★★★★★ 5/5
TrustpilotI had an absolutely great experience
I had an absolutely great experience. They conducted the sale of my property very professionally, kept me very informed, kept me up to date with every relevant change, and handled any nuances that appeared with absolute class.
Gurden · 27 August 2026
Agent replied · 22 September 2026
We are absolutely delighted to hear about your excellent experience with the sale of your property with us at Cubitt & West. It's wonderful to know that our team's professionalism and communication made such a positive impact.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5021
★★★★★ 3/5
Trustpilot5 stars to Julia Francis
If I was rating Julia Francis solely, I would award 5 stars. She has been a machine in pulling together a sale that she had not been involved with, that was dragging for months and in danger of falling through.
Reviewing · 7 August 2026
Agent replied · 22 September 2026
We are grateful for your wonderful feedback regarding one of our team members at Cubitt & West Sutton. It is fantastic to hear how instrumental she was in successfully navigating a complex sale. We pride ourselves on the dedication and professionalism of our staff, and your comments affirm our commitment to providing exceptional service. We appreciate you sharing your positive experience with us.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://l1nq.com/pkk6pa2
★★★★★ 5/5
TrustpilotGreat support for setting up tenancy agreement
Needing a short term rental agreement while we waited for Probate, we were recommended Cubitt & West's office. I initially had a few calls with, Ciaran Street in the Crawley/East Grinstead area who took me through the process and then led the way on getting everything set up. The whole process was completely painless and I could do everything from the comfort of my own home. Ciaran's advice and him checking that I had everything set up as I needed, was invaluable and gave me the confidence that we were ready for my tenant to move in, safely and legally.
Mr · 31 July 2023
Agent replied · 23 October 2024
Hi Andrew,Thank you for leaving a review! We're delighted to hear how Ciaran was able to help you through the process of finding a short term rental agreement.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotCailean Burns - Top Dog
I sold via Auction with the help of Cailean in the East Grinstead office. Having had many years of bad experiences trying to sell, Cailean has completely restored my faith in Estate Agents. He has been in constant contact, recognising the particular timeline I needed to work too. When the solicitors were delaying, Cailean worked doggedly to ensure that completion was within the required timeframes, and acted as a fantastic interlocutor between myself and the buyers when the Solicitors seemed unable to agree on anything. I cannot speak highly enough of Cailean, nor Claire, Brendan and the rest of the team when Cailean was unavailable
Anonymous · 21 July 2023
Agent replied · 23 October 2024
Thank you for leaving a review!We're delighted to hear how Cailean and the team at East Grinstead have been able to restore your faith in estate agents and help you sell your property within a particular timeframe.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotGreat experience from start to finish
Great experience from start to finish ! From valuation ,photos ,open day and handling offers we found the team ,Zoey ,Michael ,Julie and all others involved really professional. We had never sold a property before and after being in the same house for 34 years it was a daunting prospect. The team made all steps as easy as possible and kept us informed very regularly at every stage. We ended up getting numerous offers in excess of the asking price and would definitely recommend Cubitts for any property moves to family and friends.
Carole · 29 June 2023
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about the Portsmouth office and in particular Zoey, Michael & Julie. I will be sure to pass your comments along.Kind regards,Cubitt & West
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