Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI would really recommend Julie Bramble…
I would really recommend Julie Bramble - she was dealing with the other end of our chain, however, was very helpful in keeping us updated with the progress throughout and always responding to me which is usually very rare. Thank you for taking the time to help us during a stressful period!
Leila · 24 May 2021
Agent replied · 23 October 2024
Good morning Leila,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 5/5
TrustpilotI would like to personally thank Mark…
I would like to personally thank Mark Pelley who helped progress our case for all his very hard work, dedication, professionalism and endless patience getting a tricky lease resolved. If it had not been for his calm resolve and help, this sale would not have gone through. I cannot thank him enough.
M · 14 May 2021
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about our Sales Progressor Mark - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 1/5
TrustpilotSwindlers. I used the Horley branch
I used the Horley branch. It was 8 months of hell. They set up my sale twice on a wing and a prayer, doomed to fail, causing unnecessary stress and financial loss, they withheld vital information from me until the point of no return on several occasions, breached all codes of practice, had no urgency to facilitate a smooth sale whatsoever, this was left to me. They have a very misleading set up. There is no redress for complaint because they refuse to take any responsibility. They do not belong to any proper governing body, only the Property Ombudsman which is a waste of time because they protect the agent, not the client. Don't go there, never again.
Linda · 23 January 2022
★★★★★ 5/5
TrustpilotGood customer service
The team at Cubbitt & West Waterlooville, Maddison, Robin and Nicola were excellent. They made us feel very comfortable with their friendly and helpful manner.Their communication was excellent and very efficient. I would highly recommend them.
H · 15 May 2023
Agent replied · 23 October 2024
Good afternoon,Thank-you for your kind words about the Waterlooville office of Cubitt & West. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
★★★★★ 5/5
TrustpilotIn safe hands
Maddison, Robin and Nicola at the Waterlooville branch have worked tirelessly to sell my house for me and I’m so pleased to say they were successful I got a very close to the asking price offer and was thrilled, they also secured my new property, all being with same agent made things much easier. They were brilliant I had a summary of the work they had done each week and I could see they had been very active in their attempts to secure a buyer…..so grateful many thanks
Tina · 1 September 2023
Agent replied · 23 October 2024
Hi Tina,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how tirelessly they've worked to make your sale a success.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotEfficient, helpful and friendly
All of the team in the Cranleigh office were efficient and hugely helpful - in particular Kerry-Ann. It also made an enormous difference having a designated Sale Coordinator in Lindy Cunningham, who was on top of the whole transaction from end to end and dealt with all solicitors and agents.
Susie · 13 September 2021
Agent replied · 23 October 2024
Dear SusieMany thanks for taking the time to leave a review for Kerry-Ann, Lindy and the team at the Cranleigh office. I was delighted to read about the excellent experience you had with them.Having a dedicated Sales Co-ordinator really helps each sale/purchase run as smoothly as possible and it really made the teams day when they read your kind comments. Kind regardsBecky JenningsOperations Director, Cubitt & West
★★★★★ 5/5
TrustpilotQuick, Easy and Professional
This was by far one of the easiest tenancies I have had the pleasure of arranging for myself and my family. Everything went smoothly and was arranged super quick. Dan in particular was brilliant at keeping us informed every step of the way and we are very much looking forward to moving into our new home.
Jacqueline · 1 March 2024
★★★★★ 5/5
TrustpilotWoodingdean branch handled our sale…
Woodingdean branch handled our sale very well and we appreciated the fact that they kept us up to date each day, and chased when things were a bit slow. Thank you Sarah and Veronica.
Cheryl · 3 July 2023
Agent replied · 23 October 2024
Hi Cheryl,Thank you for leaving a review! It's fantastic to hear how positive your experience has been with our team. We'll pass your kind words along.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotThank you
It was a difficult sale, the challenge being the seller's solicitor, the seller living abroad, and Royal Mail. Fortunately we managed to arrive at the end and Julie was very patient to chase for me. thank you
A.M · 21 March 2023
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about Julie, our Senior Sales Progressor. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotHelpful and friendly
My partner and i walked through the door and were greeted by Nicola. She has been helpful and really down to earth. Nicola managed to capture what we are looking for from chatting with us and showed us properties accordingly. She also recommended her mortgage advisor colleague, Wayne, who has given invaluable advice and support. Great company, would definitely recommend.
Mamachick · 25 September 2024
Agent replied · 23 October 2024
Good Morning,Thank you for your lovely review! We're glad to hear that Nicola was able to capture exactly what you were looking for and that Wayne provided invaluable advice. It's wonderful to know you had such a positive experience with us. We truly appreciate your recommendation.Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotThank you, West Worthing
Luke was absolutely fantastic with our property because of his professionalism and personal/caring attitude. Really great communication with the viewings and handling our questions. Appreciate all of the team's efforts with administration, both during and post sale, and also how they followed Covid procedures throughout to make sure that everyone was safe.
Penelope · 6 February 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotLorraine at the Emsworth Branch was…
Lorraine at the Emsworth Branch was extremely professional and helpful with our recent house move. She kept us informed at each stage which was not always easy during the current Covid guidelines. The move took longer than expected but nothing was too much trouble and it was a pleasure dealing with her.
James · 20 January 2021
Agent replied · 23 October 2024
Good afternoon James,Thank-you for your kind words about Lorraine from the Emsworth office of Cubitt & West - I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 1/5
Trustpilotworst experience of my life
Avoid.Letting agent only interested in you until you sign up & then couldn't care less. Property was overpriced, inventory was deceptive, copied and pasted from another property, deposit calculation was incorrect by several hundred pounds, EPC was from another, different property, T&C's said you were not permitted to have a key meter installed, yet there was one, were told they'd redecorate throughout but only the Lounge had been done, we received bills incurred by previous tenants, C&W insisted they were ours, - for electricity but clearly couldn't have been because of the key meter, Gas boiler wasn't working properly & when an engineer eventually did come out, he condemned it despite there being a gas safety cert dated just before we moved in. No TV aerial, inventory said there was one, 5 yr old Fridge freezer belonged to Landlord & C&W said having it was optional, but when we asked the Landlord to take it away, he told us it had to stay & was part of the rent, so somebody not being truthful, so we had to sell our 1 year old one for buttons instead, we only took the place on the understanding that it was temporary because of work commitments but when we tried to end the tenancy early because we were basically fed up with them we were charged an extortionate 'Early termination fee' which is illegal now, tried explaining that but were told it was for re-advertising and admin costs, we accepted that but when it came time to move out C&W wouldn't provide references or return the deposit 'until the tenancy end date' so had all kinds of problems trying to initiate another tenancy in another part of the country altogether & had to repeatedly travel back & forwards 100s of miles at a time to facilitate 'viewings' by prospective new tenants because C&W wouldn't take custody of the keys after we'd moved out despite having paid the 'Early termination fee'. Ultimately it's up to You, if that's what you want, then go for it, just don't expect anything from them for your money.
Alex · 3 November 2021
★★★★★ 5/5
TrustpilotC&W shirley(Wahida Khan)
We bought a House through C&W shirley branch and Wahida Khan was instrumental in our achieving this purchase. This particular property we had been after and only through her were we able to gain access to it.Wahida and her team have been very helpful and supportive throughout the purchase process.
Zia · 17 June 2021
Agent replied · 23 October 2024
Dear ZiaMany thanks for taking the time to leave a review of our Shirley office. It's great to read how helpful and supportive you have found Wahida to be throughout the purchase of your home. Kind regardsBecky Jennings, Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotAnthony Manning in the office of…
Anthony Manning in the office of Reigate is helping us a lot in finding our future house, his professional approach and attitude in taking care of the requests of the customer is outstanding .I am sure we will find our next family house soon with Antony help in Reigate.Luigi
Luigi · 23 August 2021
Agent replied · 23 October 2024
Dear LuigiThank you for your kind words about Anthony in the Reigate branch. I will be sure to pass your comments along and wish you the best of luck with finding your next family home. I have no doubt Anthony will be there to help and support you.Kind regardsBecky Jennings, Operations Director
★★★★★ 5/5
TrustpilotMarcus Farrow has been a pleasure to…
Marcus Farrow has been a pleasure to deal with from start to finish. Professional service throughout and made a stressful experience pass by with ease in the end. I would highly recommend either letting out your property or finding one through him.
Matt · 23 August 2022
Agent replied · 23 October 2024
Good morning Matt,Thank-you for your kind words about the Portsmouth Lettings office of Cubitt & West and in particular Marcus- I will be sure to pass them along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotExcellent
Thank you Zoey and Julie for everything you have done. Absolutely amazing, always so helpful and great communication. Couldn't be happier with all their hard work.
Alison · 22 December 2023
Agent replied · 23 October 2024
Hi Alison,Thank you for leaving a review! It's great to hear how positive your experience with our agents, Julie and Zoey, has been and how helpful they were throughout.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotExcellent service
My sister applied to be a tenant for a flat the Brighton branch were marketing on behalf of the corporate landlord. The excellent communication and support provided by Madi, Ashleigh and Courtney to my sister and the entire family was outstanding and made a potentially stressful experience easy. The follow up care they provided with the welcome box and advice was an added and unexpected bonus. They were all thoughtful, person centred and responsive and I would have no hesitation in doing business with them again.
Clare · 25 July 2023
Agent replied · 23 October 2024
Hi Clare,Thank you for leaving a review! It's great to hear how positive your sisters experience has been with our team and how supportive they were throughout the process.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotVery happy with the service!
Thomas Goodchild is very quick at responding to requests and issues. Always contactable and helpful.
Jamal · 16 September 2025
★★★★★ 5/5
TrustpilotProfessional service
Thank you all for keeping us fully informed during the sales process. A great result, thanks to Kevin, John and Caroline.
G · 28 March 2024
Agent replied · 23 October 2024
Hello,Thank you for your positive review! We're glad to hear that Kevin, John, and Caroline kept you fully informed and achieved a great result for you. We appreciate your kind words.Best wishes, Cubitt & West
★★★★★ 5/5
TrustpilotBest Letting Agents I've ever used x
Everyone in the lettings was kind and so helpful throughout the process especially given my constant stressing over wanting the property I fell in love with. Abbie in the Chichester branch was an angel who I cannot thank enough. I'm even sad that once I'm in my new home, I won't speak to her as often as I have over the last few weeks lol. She knows her stuff, so kind and supportive and a stand out asset to this company x
Gemma · 12 July 2023
Agent replied · 23 October 2024
Good afternoon,Thank-you for your kind words about the Chichester Lettings office of Cubitt & West and in particular Abbie. I will be sure to pass on your lovely words.Kind regards,Cubitt & West
★★★★★ 5/5
TrustpilotSarah is highly professional
Sarah is highly professional, knowledgeable, someone you can trust to help you when any issues arise, always has a cheerful disposition and the main reason we didn't try any other estate agents.
Ian · 11 July 2023
Agent replied · 23 October 2024
Hi Ian,Thank you for leaving a review! It's great to hear how positive your experience with Sarah has been and how much you've been able to trust her to help you throughout your process.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotThank you to Cubbit & West Reigate!
We sold our flat through the Reigate branch. Every member of the team we spoke to were professional, welcoming and polite. Katarina was just awesome! Lovely to speak to, great communication and she cares about her clients. Cant ask for better than that when selling your home. Thank you!
Holly · 30 June 2021
Agent replied · 23 October 2024
Dear HollyMany thanks for taking the time to leave a review of our Reigate office. I am really pleased to read how supportive the team have been for you, in particular Katarina.They were delighted to read your review. Kind regardsBecky JenningsOperations Director, Cubitt & West
★★★★★ 5/5
TrustpilotThe team at Fiveways were all amazing!
The team at Fiveways were all brilliant! From Jasmine who showed my house and took me around others and was always like sunshine, and Ebba and Jess and the team in the five ways office who were always positive and lovely and very helpful, to Garry who kept me calm and so well informed about was was happening the chain! Thank you all so much for making such an intensely stressful time manageable!
Sue · 2 September 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.