Every review we hold for the Bromley office, from every platform, shown as written. First names only.
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5/5
Trustpilot5-star service from a 5-star team at Acorn Swanley.
We recently employed Acorn at Swanley to deal with the sale of our property.The 3 agents we approached were were broadly in line with each other regarding fees. So, this left us with the remaining decision of who the best agent in our opinion and who made us feel confident that they would not only deliver, but provide the best quality service overall. We felt that Hayley and the team at Acorn could do this for us. Acorn were confident that we could also achieve a better sale price the other 2 rivals quoted us, but as those 2 were both aligned on their valuations, we did not know if Acorn were the outlier in the market ? We questioned, but Hayley's confidence in the market, together with the specific sales evidence provided, made us feel it was definitely worth a shot and we signed a short 4-week contract to ask Acorn to demonstrate this via actual results.Acorn promptly marketed the property brilliantly and the images taken by their photographer, represented the property extremely well, immediately gaining massive interest in the property online and resulting in a full day of viewings within 24hrs of going online. The viewings happened the next Saturday and they provided us with immediate feedback via phone of the interest achieved from the viewings that day. We were delighted on Monday morning to have received a number of offers over the guide price. Acorn had not only met their original estimation, but a bit more too !For any issues or queries that arose during the process, Acorn negotiated everything on our behalf with care, skill and attention to detail, representing us professionally at all times and ensuring we were happy with the outcome achieved.The team's energy, commitment to quality and communication at all times, has been first class !We would be happy to recommend or use them again without any hesitation.A massive thank you to Acorn Swanley and all of the team !
STEVEN Β· 12 August 2022
Agent replied Β· 12 June 2024
Thanks Steven for leaving us such a comprehensive 5* review of your experience working with us. We are so happy that you were pleased with the service you received from Hayley and the Swanley team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
TrustpilotFriendly and supportive service
I bought my house through the Peckham branch of Acorn. I was a first-time buyer. The team were friendly, helpful, supportive and efficient. In particular Colm, Mea and James made efforts to provide me with information, keep me updated and push for progress of the sale. They provided me an excellent service and great communication.
Anna Β· 20 August 2025
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5/5
GoogleSo happy with my service from Acorn Letting Agents. My Property Manager Arshia Khan is amazing, she is extremely helpful, understanding and professional. Cannot speak highly enough of her, she is a credit to Acorn. Thanks Arshia, would love to give her 10 stars, but there are only 5 stars to give. Keep up the excellent work! π β¦
Joyce Β· 27 March 2024
Agent replied Β· 24 August 2024
Joyce, thank you so much for your glowing review of Arshia Khan and our team at Acorn Letting Agents! We're thrilled to hear about the exceptional service you received. We will make sure to pass along your kind words to Arshia. We appreciate your support and look forward to serving you again!
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5/5
GoogleGood Morning Laura/ Andrew
I will like to say a big thank you to Laura Whelan for recommending the company and making all the appointments and liaising with the tenants to have the Fire Risk Assessment carried out as the Buyer's solicitor has requested. All this was done in target time.
Laura is an excellent proactive and fast thinking member of your team. She's an asset to the Acorn Management Team
Thank you once again
Kind Regards
Lorna Bell
Lorna Β· 25 August 2022
Agent replied Β· 24 August 2024
Thank you Lorna for the 5*s. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
GoogleOur property was missing a lot of things that was promised that will be dealt with but upon arriving we were in shock to find out thatβs not the case. We were dealing with so many agents, we have sent so many emails and still nothing was being dealt with.Finally we were assigned to Kadie and with her exceptional service we were finally being taking care of.
Thank you Kadie for solving our issues fast!
Barbara Β· 12 January 2023
Agent replied Β· 11 January 2025
Thank you Barbara for taking the time to provide us with a review of your experience. I am sorry that you had some issues in the beginning but delighted that Kadie was able to put things right for you. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
TrustpilotWould recommend
We recently sold our flat in south London Acorn and had a really positive experience. The marketing and sale of our property was all managed smoothly and professionally, and we got a price we were happy with. However, more importantly our sales negotiator Lamar was incredibly proactive throughout, and kept things moving when other parts of the chain were slow to the point of incompetence. Would recommend
Jordan Β· 23 March 2025
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4/5
GoogleA massive thank you to Giovanna Whitten and team for the speedy reaction and pragmatic solutions to ensure all requirement were met within a very short period of time to enable a tenant access their accommodation in the shortest period possible. Your help have been much appreciated.
Josphat Β· 4 October 2024
Agent replied Β· 25 October 2024
Thanks for the kind words, Josphat! We're thrilled to hear that Giovanna and the team provided timely support. Your appreciation means a lot, and weβre committed to maintaining this level of service. Looking forward to assisting you again in the future!
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5/5
TrustpilotExcellent service and communication
After having no success with an online agent, I signed up with Mark at Acorn and he and his team, especially Kieran, were brilliant from start to finish! Communication was excellent and when the sale fell through due to my buyer's buyer pulling out last minute, they also took on marketing their property and the whole chain completed within 6 weeks! Highly recommended.
Jo Β· 29 November 2023
Agent replied Β· 12 June 2024
Thank you Jo for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
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2/5
TrustpilotExperience as a buyer
As a buyer, my experience with Acorn Sydenham was mixed at best.
Tom Β· 30 July 2026
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5/5
TrustpilotVery pleased!
Thank you so much Acorn group to help me and my husband finding and purchasing our new home. We are first-time buyer and not familiar with the procedure so easy to get stressed about everything. Special thanks to Amelia who is so patient, and professional to dealing with our case. We are very appreciated your help and we are so happy to moving in our new home!π‘Thank you!
Yiwei Β· 21 July 2023
Agent replied Β· 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer services
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5/5
TrustpilotI found Acorn Lewisham to deliver the perfect service for anything relating to buying a flat
I found Acorn Lewisham to deliver a very high standard of support, advice and referrals to additional in-house services such as mortgage brokers etc during a flat purchase. Dammy in particular assisted me faultlessly throughout the purchase in a very kind and professional manner. He helped with flat hunting and then through the whole process. Highly recommend Acorn Lewisham for anything to do with buying a flat.
Matt Β· 31 July 2023
Agent replied Β· 12 June 2024
Thank you, Matt, for taking the time to share your positive experience with Acorn Lewisham. We're thrilled to hear that Dammy provided you with exceptional support and guidance throughout your flat purchase. We appreciate your recommendation. Thanks, Customer Services
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5/5
TrustpilotHighly recommend - fantastic team and service!
Lamar Hamilton & Kevin Ashton were absolutely fantastic throughout our sales process! They kept us informed and always helped when it came to managing information between ourselves and our buyers. Great customer service and dedication from the team. I would strongly recommend and would work with them again without any hesitation!
Olivia Β· 5 September 2025
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5/5
TrustpilotI am so pleased I went with Acorn inβ¦
I am so pleased I went with Acorn in Strood. The Acorn team gave me excellent service & after 1st Buyer pulled out they quickly got me back on the market & booked a block viewing. To Chris & Justine whom I dealt with the most & always kept me up to date all the time. I can highly recommend Acorn & thank you for seeing me through the most stressful thing I've ever done, selling a house.
Milly Β· 1 July 2022
Agent replied Β· 12 June 2024
Thank you Milly for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Strood Team, particularly Chris and Justine and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
TrustpilotI have a very good experience with the agents involved in my service. They were very helpful and patient. Especially Olatunde and Blair from Acorn Catford branch.
The agents in involved in my services were very helpful,patient with me and they listened to my needs and request. They were very attentive,informative and directive. Overall i have a very good experience with them and i am very happy with ends result.Most especially Olatunde and Blair from Acorn Catford branch.
Tunrayo Β· 31 August 2025
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4/5
GoogleMy Property Manager is Bella Fiander. She has been excellent, particularly when trouble started with our tenant. She has been proactive, always ahead of the next move aand keeping me well informed of the legal position but also what is likely to happen next and how we will react. I would recommend Bella to other clients
Steve Β· 27 March 2024
Agent replied Β· 24 August 2024
Hi Steve, thank you for taking the time to share your feedback about Bella Fiander. We're thrilled to hear about the excellent service you've received, especially during challenging times. We appreciate your recommendation and look forward to continuing to provide exceptional service.
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5/5
TrustpilotCant fault their Eltham High Street branch
Sold through Acorn in 2021 and was pleased with the service. Both Oliver & Max were great, very helpful, and always available if I had any problems, which I did have at one point when my buyer pulled out, however it wasnβt long until they found me another. Also, when Oliver first visited my property he was the most professional of the estate agents I contacted, which is what persuaded me to use Acorn even though they werenβt the cheapest fee-wise. Dominic was also really helpful with the after-sales service.
JB Β· 26 February 2022
Agent replied Β· 12 June 2024
Thank you JB for leaving us a 5* review of your experience. We are really happy that you were pleased with the service you received from Oliver, Max & Dominic. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
TrustpilotAcorn Strood
Acorn Strood 2nd time for myself using Acorn & I have never been disappointed with the service received. The staff are always lovely & helpful & make a stressful process easier. I would thoroughly recommend them.I wouldn't use any other agent having seen how other agents operate compared to Acorn. Dan was amazing, Alesha was so helpful, Remmi & Jonathon. They are a lovely team.
Theresa Β· 21 August 2023
Agent replied Β· 12 June 2024
Thank you, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
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5/5
GoogleGiovanna Whitten was very helpful in ensuring all the information was provided to me in time. β¦ More
Paula Β· 2 September 2025
Agent replied Β· 9 September 2025
Dear Paula Lopez Blanco PT
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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5/5
TrustpilotGodefroy was very friendly andβ¦
Godefroy was very friendly and approachable. He was very communicative and was always available to discuss the sale process and give advice. He was a great listener and had a high attention to detail. In the end he got me the sale outcome I wanted and I was very happy so thank you Godefroy for all your hard work!
Francesca Β· 27 May 2025
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5/5
TrustpilotA seamless sale thanks to Acorn
I was so impressed by the service provided by Acorn Swanley that I would not hesitate to recommend them to anyone.From the moment I met Hayley at my valuation she was professional, up front and honest and answered every question I had. She kindly included professional photos in the package I signed up for, and I was impressed how quickly things went from there.In no time I had viewings, which were all appropriate people for my property so I knew my time wasnβt being wasted. Amelia did some of the viewings and was a delight to meet, she was so friendly and full of good advice. I was kept updated throughout the process with feedback from the viewings etc.In no time at all I had the perfect offer from the perfect buyers and was amazed to complete five weeks later! It was such a smooth process with Hayley providing the perfect liaison between me and the buyers. Nothing was too much trouble for her and she always called me back without fail.She was so helpful and kind throughout the whole process- it made the sadness of selling my home a lot easier.Amelia did most of the viewings and was always so polite and engaging with the people.It was a pleasure to deal with both ladies and I am so glad they handled my sale- I always felt in safe hands with them. The office itself is conveniently located and whenever I phoned everyone was so polite and friendly.Fantastic service from all at Acorn Swanley and Hayley and Amelia really made the whole process so seamless for me.Thank you Acorn for finding me the most lovely buyers for my home!
Carina Β· 25 January 2022
Agent replied Β· 12 June 2024
Thank you Carina for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Swanley team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
TrustpilotBrilliant team at Acorn Estate Agents Strood
My wife and I recently sold our property in Rochester Kent through Acorn estate agents in Strood.There are NO WORDS to describe the FANTASTIC service and PROFESSIONALISM received from the Strood office.SPECIAL mention regarding the Brilliant service goes to:- Scott - The Area ManagerDaniel, Branch Manager,Chris, Sales Negotiator,Justina, SecretaryJosh, Sales Progressor and Mark the letting managerScott and his team have been nothing but EXCEPTIONAL.There are NO BETTER estate agents in Medway than the Acorn branch in Strood!!My wife and I are pleased that we kept our promise to Scott that we would sell our property via his office and for future business.My wife and I, are more than happy to recommend Acorn Estate Strood to anyone.Thank you again from P and J
Red Β· 22 January 2022
Agent replied Β· 12 June 2024
Thank you guys for not only leaving us a 5* review but also for the glowing comments and recommendation. We are really happy that you were pleased with the service you received from the Strood team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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5/5
TrustpilotI am grateful To Banji and Giovanna ...
I am grateful To Banji and Giovanna for their help with my search for a new home. Banji was pro-active in responding to my queries and inviting me to viewings which met my brief in a challenging market. Giovanna answered queries efficiently and without delay. The wider team were approachable, and Acorn's processes so far have been straightforward and easy to follow.
Sarah Β· 6 October 2023
Agent replied Β· 12 June 2024
Hi Sarah, thank you so much for taking the time to share your experience. We're thrilled that Banji and Giovanna were able to assist you in finding your new home. We pride ourselves on being approachable and providing a straightforward process. We appreciate your feedback!
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5/5
GoogleGiovanna has worked with a sense of urgency throughout the process. She has coordinated various different tasks in parallel and we managed to get all necessary papers and requirements ready before the move-in date. She kept me informed of the process on a daily basis and sheβs been a pleasure to work with!
Alya
Alya Β· 16 December 2025
Agent replied Β· 16 April 2026
Dear Alya
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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5/5
TrustpilotThank you Lucas!
A big thank you to Lucas Oliveira in Property Management for the excellent customer service provided to me over the current letting period. I am very grateful for the effort Lucas has put in to keeping me informed and confident while navigating any issues with our tenants. He has been a great help and support.
Gertrude Β· 8 March 2024
Agent replied Β· 12 June 2024
Thanks Gertrude for acknowledging the service provided by Lucas.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.