Wards Broadstairs reviews

★★★★★ 5/5

Trustpilot

Property purchase in Bexleyheath

I was pleasantly surprised by the agency’s transparency, depth of market knowledge, and understand of my ever changing requirements! I have been especially impressed by Cameron Hadfield, who has gone over and above to provide me with the support I needed to make the right decisions - thank you, and I’m very grateful.

Ameen · 28 May 2024

★★★★★ 5/5

Trustpilot

Superb

Aaron was very friendly, quick and helpful with everything, it was a joy to have him help me and my girlfriend move into our first rented property together. Also I would like to give a mention to Jack who was very professional and helpful with everything to. I would definitely recommend these two boys and wards to anyone looking for a place.

Brian · 27 June 2022

★★★★★ 5/5

Trustpilot

Really impressed with Wards especially…

Really impressed with Wards especially Jessie Williams who has been with me all the way on my house purchase at Pottery Grove. Not been an easy one but Jess has just gone the extra mile.

Christine · 15 September 2021

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Jade and her team where always available and happy to take the time to explain the whole moving process. If we ever move again we wouldn't hesitate to use Wards again.

Andrew · 28 April 2021

★★★★★ 5/5

Trustpilot

5 Stars to Wards of Barnehurst for…

5 Stars to Wards of Barnehurst for helping us through the purchase of our new house. Moving can be very stressful and the staff at Wards had great communication , good advice when we needed it and made the moving process seem easy. Many thanks, would recommend this company.

Susie · 31 July 2024

★★★★★ 5/5

Trustpilot

I have now moved into a property…

I have now moved into a property arranged by Lee from Wards Lettings in Ashford. Lee was professional, courteous and patient and I would recommend his services to anyone looking to rent a property in or around Ashford

David · 29 January 2021

★★★★★ 5/5

Trustpilot

A big thank you

We put our house up for sale with wards in gillingham. Adam helped and advised us along the way .they took potential buyers round. And kept us updated at every step and found us a buyer we recommend wards to everyone

Jane · 28 February 2024

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

Ingrid & Becky were extremely helpful throughout the buying process. As the buyer they kept me informed and chased things up when they had slowed because of issues higher up the chain. Recommended. 5 Stars!

MR · 13 August 2021

★★★★★ 5/5

Trustpilot

Thank you Tyler

My first time renting but Tyler was very helpful and kept me up to date with the process throughout. Always very professional but friendly. Thank you Tyler and will definitely be recommending you to family & friends.

Claire · 13 March 2021

★★★★★ 5/5

Trustpilot

Thank you Bethany for all your hard…

Thank you Bethany for all your hard work, you’ve been an absolute pleasure to work with. Both Bethany and James R at Ramsgate have been informative and helpful. Would definitely use and recommend again.

Bernie · 8 October 2021

★★★★★ 5/5

Trustpilot

Very helpful and knowledgeable

Laura was very helpful and guided us through the letting process (our first let for us), very quick at responding and know that she'll always be on hand if we have any questions - thanks Laura!

Katy · 23 May 2021

★★★★★ 5/5

Trustpilot

Thanks to Lee and Emily on the lettings…

Thanks to Lee and Emily on the lettings team at Ashford. I have a few properties and as issues arise the team is quick to sort them out. Good to have them looking after my portfolio

Stratton · 17 May 2021

★★★★★ 5/5

Trustpilot

James.

Although I didn’t buy a house through Wards, I thought I would write and complement James on his excellent customer service. A few months ago I missed out on a purchase in broad Oak, someone pipped me to the post, but James said he would keep in contact if anything went wrong.Yesterday he called me to say the sales had fallen through and would I like a viewing.Unfortunately I had just paid a deposit for exchange on another property, just 10 minutes before James called.He was complimentary about my decision and very courteous. What a polite and well mannered young man. He is an asset to Wards and I would recommend him to any prospective customers.

Philip · 22 January 2022

★★★★★ 5/5

Trustpilot

A big thank you to Judy Day…

A big thank you to Judy Day for being friendly, helpful and going above and beyond throughout the stressful process of buying, especially for the first time. You are a true asset for the company!

P · 20 July 2021

★★★★★ 5/5

Trustpilot

Excellent Service at Ashford

I cannot speak highly enough of the Ashford Office, in particular Julia and Nick who went out of their way to help us, their professionalism was outstanding. I would definitely highly recommend anyone to use this agency.

Bryan · 18 February 2021

★★★★★ 5/5

Trustpilot

Renting through Wards

Matt was efficient, organised and friendly as I wanted to rent my house ASAP. I am confident this will be a success now the paperwork is in place and look forward to having a good relationship with my tennants.

Customer · 25 July 2020

★★★★★ 5/5

Trustpilot

Great service by our sales progressor.

I was impressed by the way that our sales progressor - Debbie Brewer, was liaising with both sides on a regular basis right up to completion. Selling was quite stressful but Debbie really made an effort on our behalf, she was the one thing we could rely on throughout the whole process. Thank You Debbie.

Jerry · 13 January 2023

★★★★★ 4/5

Trustpilot

Had a long difficult sale

Had a long difficult sale, but Sally Bryant helped us through the process. She constantly updated us and kept the chain together with her hard work. Thank you to Sally and the team in branch.

Simon · 29 April 2021

★★★★★ 5/5

Trustpilot

Tony and Laura was extremely helpful…

Tony and Laura was extremely helpful throughout the whole process of renting a property. They were responsive and provided a quick turn around. They made everything easy and both was a pleasure to deal with.

Jodie · 27 April 2021

★★★★★ 4/5

Trustpilot

Debbie Ludgate

Despite bad luck with first 2 buyers wards worked very hard to ensure a sale went through at a good price. Debbie Ludgate was like a terrier in making sure the sale was completed as efficiently as possible

Karen · 21 March 2024

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY

Arun Estates Ltd - Wards - Etc.DO NOT USE THIS COMPANY - I'd like to leave minus stars!Pressured to use their contractor pre-let, Cost £3500 for work including paint white walls... white, apparently essential. (I now realise this was a particular shade of white, making it costly to use any other contractor for touch ups). Turned out to be poor work, damage, negligence, did not cover an outlet pipe when removing dishwasher (or inform us) causing water damage and wasted Gas when they left the heating on full for a month cost a further £1250.Agent said nothing to do with them, then day before let told us a further £2100 required, all things we had asked about before. We decided to cancel at that point, so they ignored us and let them move in anyway writing an official letter saying we'd agreed to this extra work when we hadn't. That's £6850 before the tenants moved in and we haven't started on the fees yet...What the £200 a month on Management gave us from then on was a very poor email forwarding service asking for more money for damage caused by the tenants.Despite us providing scientific evidence and having lived there for 10 years, we were told to have part of our house may need to be demolished to uncover the cause because the tenants would not be honest about it. That would have cost £20,000 upwards.Plus deliberately Blind Copying in a fake email address so they could use their own contractors despite us saying none of their staff or associates were allowed unsupervised in our property.We were told Electrical Certificate not required, then when they realised we were no longer going to let, we were told we had to have the cert at the last minute when it was impossible to organise. We had to investigate ourselves to discover that is was not required for our current let which was ending.And on, and on, either completely incompetent or incredibly deceitful and malicious, possibly a mix of both.From 14 months we have ended up with less than a third of our mortgage covered and we haven't stopped spending on clearing up yet.Tenants have now departed and even more obvious damage has been found and the Agents are still trying to cover up for them.They have damaged a Bannister we were forced to install after only 3 months, we found our bedroom door in the garden behind the shed with chunks missing and a very poor replacement job, signs of breaking into front door, large items left behind, light fitting changed without permission, tree felled without permission, reluctantly paid for pond to be filled in which they prevented then totally messed with and ruined, and on and on.We believe they are covering for the tenants in order to let them again and not disclose to the new landlord the damage caused!They have not presented their file to the Ombudsman after nearly a month, stop replying to further complaints, and still blind copying the false email address... unbelievable.This isn't even everything we've had to deal with.Rotten to the core.We will never let again so that's one less property available to rent. We realise it is only a few tenants who are like this, but it's our first experience, and it's been very costly and soul destroying.Bumping this up to say that there has been dishonestly at every level, every response to our complaints has been absolutely laughable. Totally untrustworthy Company at every level and laws need to be changed to prevent customers being treated in this manner!

Andy · 4 November 2021

★★★★★ 5/5

Google

Excellent. Stephen was very helpful and professional. He was very pro-active and got results in what was becoming a very drawn out probate sell. Thank you.

Nicola · 27 August 2022

★★★★★ 5/5

Trustpilot

Desperately looking for a new house

I have been looking for a house for a while with not much luck in the current market. Natalie and Gary at Wards at Gillingham have been fantastic in arranging a prompt viewing on a place I straight way liked and put a offer on. They have been very polite and helpful in the whole process and kept me informed about the progress. I am really happy that my offer was accepted and I’m waiting to move in. They have been brilliant all the way and keeping me regularly updated. Thank you

Ms · 26 October 2021

★★★★★ 5/5

Trustpilot

Excellent service from all staff…excellent service from all

Excellent service from all staff especially Gary Snedden manager and Michael Gillingham and Kim Batchelor and Paige Would instruct them again if I need to

Mary · 3 October 2022