Wards Broadstairs reviews

★★★★★ 1/5

Trustpilot

Received a scamming letter today unsolicited…

Received a letter today unsolicited from Giles Warner who claims to be 'senior branch partner'. It starts "I noticed your property recently went on the market...."It has not gone on the market or even been discussed with any agent for several years. So the letter stars with a complete lie and follows up with an attempt to coerce us to ditch our imaginary current agent and appoint them. This is frankly scammer behaviour. So I looked them up with the regulatory bodies and protection schemes and found no reference to any of their multiple trading names.

AJB · 17 August 2023

★★★★★ 5/5

Trustpilot

We have finally exchanged

We have finally exchanged! Thank you to everyone at Wards for all your hard work and support throughout the process. It hasn’t always been easy, but you all worked tirelessly to get the house sold.

Miss · 22 May 2026

★★★★★ 5/5

Trustpilot

Frankly the best Estate agents I have…

Frankly the best Estate agents I have dealt with.I conducted from overseas and from the first phone call to the end of the process (securing the flat), they were helpful, precise and thourough. Laura, who was my main contact, kept in touch regularly to keep me informed of how things were going, she sent me a video of the flat as I could not visit it in person and answered all my questions regardless of how trivial those were. I would highly recommend them to anyone in search of a flat in that area. Thank you so much to the Ward team and Laura in particular for supporting throughout the process which in my previous experiences have been rather stressful. Not this one though!!!

Paty · 10 August 2023

★★★★★ 5/5

Trustpilot

My property did not go through to completion.

Although my property did not go through to completion with Wards, I received excellent support throughout the journey. They were attentive, approachable & caring. Darren is certainly management material, deserving of any promotions. Little Mark a proactive, swift Manager pays attention to detail. Big Mark is adorable loved by all that interact with him. Not forgetting Florence who listens to her client's needs & is always immaculate & stylish. I certainly recommend them all

KATHY · 15 September 2022

★★★★★ 1/5

Trustpilot

Our house is currently on the market…

Our house is currently on the market and finding a certain member of staff at wards of walderslade rude and unpleasant.I understand the current market is difficult but when the staff advise they can’t work miracles to you when they are the ones that priced our house and then went to say damage had been done by a different estate agent The gentleman I spoke to was totally unprofessional and we will be removing our house from them as soon as we can

Nicola · 7 August 2023

★★★★★ 5/5

Trustpilot

Just a few words to say thank you to…

Just a few words to say thank you to the staff of faversham branch especially Jake and Sam for their exceptional help and advice throughout our buying experience ,nothing was too much trouble and they kept us informed all the way through our viewings.Thank you Jamie and Julie

Jamie · 22 November 2021

★★★★★ 5/5

Trustpilot

Lee was extremely helpful and patient

Lee was extremely helpful and patient in supporting me with my application for tenancy - he had to make more than normal telephone calls on my behalf !!Lee thank you so much for everything that you have done to support me in what has been a stressful few weeks - you come highly recommended

Flower · 31 July 2020

★★★★★ 4/5

Trustpilot

Karla was one of the only ones to help…

Karla was one of the only ones to help myself and my partner, dealing with an unfair and stubborn landlord trying to dispute money, and achieved our outcome. Cant thank her enough!

Sian · 26 July 2023

★★★★★ 4/5

Trustpilot

Wards were very helpful during the…

Wards were very helpful during the conveyancing process, especially Paul Jordan, Gary and Anne. They took time to listen to my questions and concerns and also made us feel safe during the pandemic as distancing and PPE protocol was adhered to. Thanks very much for your kind, considerate and knowledgeable manner.

Sophie · 9 March 2021

★★★★★ 5/5

Google

We have only praise for Wards of Broadstairs. Catherine Harris, Manager is highly professional and runs a brilliant team. Steve and Hazel who also dealt with our sale were first class. We cannot fault our experience with the Broadstairs branch and sold our property very quickly. Great advice and good communication throughout. Thankyou.

Victor · 27 August 2020

★★★★★ 5/5

Trustpilot

Excellent service from the Wards team

Excellent service from the Wards team, Ramsgate. We recently used Wards for our move into a rental property. Hannah was fantastic. Professional, knowledgeable and friendly, Hannah guided us through the process ensuring our move went smoothly. We highly recommend

J · 25 November 2022

★★★★★ 5/5

Trustpilot

Wards Lettings Ashford - Quick and Easy Move

Lee from Wards Lettings in Ashford was great! We were very keen to move quickly and we found ourselves in a new flat in record time. We signed site unseen and everything is as it was advertised. We've been very happy with the whole process, especially during Covid, and would recommend.

Paige · 26 January 2021

★★★★★ 5/5

Google

I just wanted to comment on the great experience we had working with Mia on our search for a new home in Broadstairs. She was very knowledgeable about the properties we viewed and she had really considered what we were looking for and …

Fiona · 16 April 2025

★★★★★ 4/5

Trustpilot

Negotiating with staff at Wards was a…

Negotiating with staff at Wards was a pleasure as they were always helpful. A particular thank you to Hannah in the Ramsgate office who worked hard and tackled last minute issues with patience , efficiency and politeness .

Margaret · 24 December 2022

★★★★★ 5/5

Trustpilot

Fantastic company

Ward’s of Kent were absolutely fantastic in helping me find a home during what was a difficult time for me. They were extremely supportive and found me somewhere that catered for all my needs. Would recommend them every time. Thank you personally to Hamid Lone who I dealt with.

Emily · 31 May 2021

★★★★★ 5/5

Trustpilot

Fantastic company

Ward’s of Kent were absolutely fantastic in helping me find a home during what was a difficult time for me. They were extremely supportive and found me somewhere that catered for all my needs. Would recommend them every time. Thank you personally to Hamid Lone who I dealt with.

Wicksy · 31 May 2021

★★★★★ 5/5

Trustpilot

Top quality customer care!

I've had the pleasure of dealing with Tom & his team for several months. Their knowledge & professionalism combined with sensitive approach made this otherwise challenging situation a smooth & successful process. Tom in particular has been very patient, he has answered all my questions with in depth explanations ensuring I fully understood what I was doing and why it was necessary. Highly recommend to anyone looking for great customer care!

Sabrina · 25 January 2024

★★★★★ 5/5

Google

Thanks for helping us to our dream home and a new life chapter. Ashleigh, Ethan, Mia, Billy and Sally. All amazing. So grateful for your help …

Bob · 11 October 2025

★★★★★ 5/5

Trustpilot

Selling made easy!

Selling a house is stressful but thanks to the Wards team at the Tenterden branch, the whole process was made relatively painless. Alex was a pleasure to deal with and he was complimented very nicely by Tina, who kept on top of the legal situation and updated me throughout the whole process. I would have no hesitation in recommending Wards for any property related business.

Nicholas · 10 May 2023

★★★★★ 5/5

Trustpilot

First time buyer, great service

My partner and I have bought our first house together with the help of Wards of Kent. Kim Sale Senior Sales Co -Coordinator was fantastic all the way through. Kim and everyone at wards had made it easy and an enjoyable experience. I can not give enough praise to Kim Sale Senior Sales Co -Coordinator for her support, kindness and working hard to push the sale through. A big big thank you!!!

Daisy · 5 September 2022

★★★★★ 5/5

Trustpilot

Exceptional customer service

We're currently looking for a new house to rent and I have spoken to as many estate agents as I could find over the last few days. None have been as helpful or friendly as Jodie at Wards. I felt she really went out of her way to help me, particularly with trying to help me understand a few issues I have with my current tenancy which isn't even held with them. She is a credit to the team and has given me a very positive view of the company as a whole!

Megan · 7 June 2023

★★★★★ 5/5

Trustpilot

Amazing

I had a wonderful experience with James at Wards in Ramsgate. James was extremely helpful, friendly and consistent, he sent me regular updates and was quick to respond to any queries I had, I cannot fault him.I will be using wards again and look forward to doing so, thank you.

Jodie · 29 January 2021

★★★★★ 5/5

Trustpilot

A huge thank you!

A huge thank you to Tim and Frances from Wards in Ashford for the marketing and selling of a property during lockdown. I am very grateful for the high quality service, from the initial consultation with Frances to update phone conversations with Tim. It has been good to do business with them.

Paula · 8 July 2020

★★★★★ 5/5

Trustpilot

Wards of New Ash Green

Recently used the new ash green Wards branch, very impressed and happy with the service received, special mention to Jade and David for all their help in what turned out to be a bit of a complicated chain when it should not have been - not the fault of wards at all! Matt

Matt · 9 March 2020