Wards Broadstairs reviews

★★★★★ 5/5

Google

Excellent advice on marketing and presenting the property Pricing was based on extensive knowledge and research of local market.  Sold in less than 4 weeks, at 15% more than other local agents recommended Stephen and Natalie were proactive, easy to contact, responsive and kept us informed throughout Would 100% use again and 100% recommendPositiveProfessionalism

Thomas · 27 August 2021

★★★★★ 1/5

Trustpilot

The worst letting agency ever!!!

The worst letting agency ever!!!Our experience with them did not start well. The initial offer was declined because the evaluation company made a mistake which they owned up to and apologized, but Wards during the process was an absolute pain. No help from them in trying to get more information from the evaluation company to straight up lying to us about the results. It took us two days on the phone with the evaluation company and Wads to get it sorted. In the end, we still decided to continue with the offer. The first day we got the keys, moved in and immediately we noticed that one key was not there. We called the office of Wards Letting and their response was, we don't deliver keys to homes, you need to pick it up yourself, which my response was. It is your job to provide all the necessary keys/paperwork,... to us not that we need to beg you to get it for us. To this day we still don't have all the necessary keys. After a few days, we contacted them and filled out a damage report that the refrigerator was not working properly and there was damage to the bathtub which needed to be fixed. We submitted the damage report and immediately we saw that it was resolved in their dashboard. We call them and they say they did that so they can do both tasks at once. We said okay, and left it. A month and a half passed by no update, we called again and they said it was marked resolved, we were like no it did not resolve itself on its own, so they restarted the case and after basically 2.5 months both cases were resolved. Now we come to the main problem that we are dealing with their incompetence. The gas bill was delivered for them to our address for our address, and because we were not the recipient we are not allowed to open it. We changed the operator and tried to close the account at British Gas which we could not do as we never had an account with them and their response was, we don't have your information, someone else has already an account on this address so there is nothing for you to do. This leads us back to the gas bill which we got but was addressed to Wards. We called them, there are important letters for you here, their response again we don't do that, you need to deliver it to our offices if you want to. We said we are not your mailman, get it sorted in the post so that you get mail addressed to you. A couple of months passed by and because the gas bill was not paid, we got more letters about late payments and also from debt collectors. We called them again, notified them and the same story. One day we were going into the city and we said let's take the letters of Wards to Wards, because they were piling up. Well, we got an email from them that we need to pay a fine from the debt collector, which they were like you know which one? We don't know, you have the mail which we delivered to you, send us what was in the letters. The person handling this did not even respond to the mail in which I asked to get the scans for two weeks, we then called them again and he played as he knew nothing about it, that the other person had them and will send them over. It took again couple of days to get the scans, and to be honest it would have taken longer if we had not called their office every day. No sense of urgency on their part. We got the scans, reviewed it, and called the debt collectors, they say it is not addressed to you, so Wards has the problem, not you. I also tried to explain to Wards, that this is their fault, that the penalty occurred, as if they had their mail sorted they would get the bill from the gas provider and contact us. The person dealing with this was it is your fault, you should cancel the contract which I tried to explain again and again, we did try that, we had no contract with them as you guys had it. It is so exosting dealing with this person because he just does not listen at all. At the end he said it is no one fault, well BUDY someone has to pay for a mistake so NO, someone is at fault. At the end we paid the whole sum because we decided we do not want to deal with them anymore. You would think it will end here. We got another letter from debt collectors, again addressed to them and they still have the nerve to say can you deliver it to the office. Well no, the person should have arrived already, sent an email I will come at this time, but no one came. Got another email with more dates when he can come, no sorry that we could not pick up the letter, nothing. DO NOT DO BUSINESS WITH THIS LETTING AGENCY, YOU WILL REGRET IT.Additionally:Your response tells me that you did not even try to find me in your system, because it should not be that hard. Hint, you have access to your employee's emails, try there.The letter was picked up, but two weeks later no response from you guys on what was the content of the letter. Really working hard!

S&M · 27 November 2023

★★★★★ 5/5

Trustpilot

The whole experience was a pleasure…

The whole experience was a pleasure thanks to Tim in Ashford. I am not local as the bungalow for sale was my late father in laws. He made it so easy and nothing seemed to be too much in these trying times that is great to see. Would definately recommend Wards again and especially Tim. Well Done Thank You.

STEVE · 3 June 2020

★★★★★ 5/5

Trustpilot

If I could give more Stars I would!🙌🏻

For the past couple of Months, myself and my husband and been looking for a house to buy. I stumbled upon a house and that’s when I got introduced to Alex Martin. She was amazing throughout the whole process. I have now found a house unfortunately not through wards however, the customer service from Alex was brilliant, consistently sending me new houses which were all within my price range and the ideal property we had spoken about for us. Nothing was too much for her, managing to get me several viewings for all in the same day so it was easier on us. I would 100% recommend using Wards. Thank you so much🙂

Casey · 2 July 2022

★★★★★ 5/5

Trustpilot

Fantastic service!

A big thank you to Callum, Richard and the team at Wards. They helped ensure our purchase went as smoothly as possible and we simply can’t wait to move into our new home! The team were always friendly and quick to respond to any questions I had, the communication was faultless. Would highly recommend them to others.

Imran · 15 November 2020

★★★★★ 5/5

Trustpilot

Michelle Carroll from Wards New Romney…

Michelle Carroll from Wards New Romney was fantastic really helpful friendly and welcoming. Michelle went above and beyond to help us find our dream home!!

Joe · 13 April 2024

★★★★★ 5/5

Trustpilot

Thanks to all at Wards New Romney

Recently sold through Wards of New Romney. Excellent service and best price achieved for our property. After a buyer was secured, the Sales Progressor, Kelly, took over and she was brilliant. We had a very difficult and drawn out onward purchase in a very short chain which dragged on for 7 months. Kelly went above and beyond to sort this out. She was instrumental in this transaction finally reaching completion and we are eternally grateful to her for her patience and hard work.

Rosemary · 14 June 2022

★★★★★ 5/5

Trustpilot

Rebecca Morgan was extremely efficient

Rebecca Morgan was extremely efficient, easy to contact and helpful. Would highly recommend for anyone needing an estate agent.

Danielle · 31 July 2024

★★★★★ 5/5

Trustpilot

Review of Wards letting team

Laura has been amazing in helping us let our property from first point of contact to the tenant moving in and beyond. Especially being first time landlords. Always easy to contact and very helpful. Couldn't recommend more.

Nicola · 5 July 2023

★★★★★ 3/5

Trustpilot

I can’t say my experience with Ward was…

I can’t say my experience with Ward was very smooth as a lack of commutation with the office to hand me the keys on time was “lacking” I ended up waiting till the end of the day to get the keys with the car filled with my stuff on the street. However to end on a positive note! Prateek the agent which dealt with us was amazing, responded quick .. very polite and knew exactly what he was doing. He made our transition smooth. Explained the process step by step . Thank you !

Sarah · 8 June 2022

★★★★★ 5/5

Google

Have been really impressed by Lucy Munday from our first phone call when I explained what we were looking for to her finding us the ideal property. Always friendly and eager to get things done for her clients. Thank you!

Nigel · 11 May 2026

★★★★★ 1/5

Trustpilot

aggressive pricing

aggressive sale prices. you price everything with desperation. I already what properties are advertised by wards. no regard to location, practicality, features that will require attention etc, they just slap a higher end price possible on it.They once tried to sell a house that had no central heating, hidden mould with pain, cracked windows and that would need a hell of a lot of work to renovate to bring up to date, for such a ridiculously high price and even too proud to negotiate, trying the odd tactic of 'there are a lot of interested parties, and they offered..., would you like to match the offer or go higher'They were unsuccessful through the summer and had to give up as it approached the autumn as buyers would start to notice and brought up the faults every time. sort your pricing out.

Maybe · 5 November 2023

★★★★★ 1/5

Trustpilot

NOT recommended.

We were mislead when buying a property through Wards. As first time buyers we were unaware of the relevance of EPC Ratings when buying to rent. Wards took us through the whole buying process - offering to rent the place for us as soon as the sale went through. Until we received a review of the EPC - which was the same as it was listed as, was F. Not rentable. Wards declined to say anything about this and did not respond to my emails.

Jason · 25 April 2025

★★★★★ 5/5

Trustpilot

Fabulous service from Kirsty

Just had the pleasure of speaking to Kirsty Hunt at Wards. She was super friendly and personable on the phone and explained everything fully regarding some unallocated rental payments they’re returning to us. Great call and quick to follow it up with a friendly email too giving another overview so my wife is also aware. Great service Kirsty, thanks!

Michael · 2 December 2025

★★★★★ 5/5

Trustpilot

I would like to thank Nicole Smith for…

I would like to thank Nicole Smith for finding me and my wife kirsty a nice home that we loved the look of also worked really hard for us both also answered all my questions and queries would recommend nicole 100%

Dan · 17 February 2023

★★★★★ 5/5

Trustpilot

Aaron and Wards of Kent are amazing!

Everything with Wards of Kent was very smooth and helpful. The man helping me, Aaron Stoner, was incredibly useful and was always helping where he could. I genuinely could not have asked for more. Couldn’t recommend Aaron or Wards of Kent enough to anyone looking for a property. 5 star service.

Will · 3 December 2021

★★★★★ 5/5

Google

Got shown round a property by Keryn, she was lovely, so helpful and great throughout the whole process!

Okly · 16 February 2026

★★★★★ 5/5

Google

A lovely girl called Lucy Munday delt with me, she was so helpful and really lovely to talk to, such a friendly sweet girl with lots of knowledge a real asset to wards Thank you

Lisa · 11 June 2026

★★★★★ 5/5

Trustpilot

This is the second time I've used wards…

This is the second time I've used wards to rent a property and on both times it's been a pleasure to deal with them. Process was very quick and efficient. Laura Fowler was a great person to deal with and made the whole process stress free. Would defiantly recommend to anyone looking for a property.Regards,Jason Rixon

Jason · 22 October 2020

★★★★★ 5/5

Trustpilot

5 Star Service!

From the moment Jonathan came to provide a valuation until the moment Anouska saw my sale through to completion, Wards provided a 5 star service. There was constant communication throughout and Anouska went above and beyond to ensure the sale and my purchase were progressing. Ward's were on the ball the entire time keeping me updated and making sure that the other parties were also doing their bit.I would definitely use Wards again, and recommend the Strood branch!

Harmesch · 19 July 2022

★★★★★ 5/5

Trustpilot

Lee Churchyard at Wards ashford is the best

Lee Churchyard was professional in every way, the communication all the through our rental process was 100% spot on. He went over and above to secure the property we liked and again we can’t thank him enough for all that he has done we would recommend to all we know. Thanks Lee your an asset to wards

Helen · 8 July 2020

★★★★★ 5/5

Trustpilot

Excellent service

Laura was great, her communication was great, she made herself easy to reach and was extremely patient with all our questions. It’s tricky to not see the house you’re going to move into in lockdown but we felt that we got all the answers we needed through Laura. We even moved in earlier than anticipated, very grateful!

Nathan · 16 June 2020

★★★★★ 5/5

Trustpilot

I've recently moved in property

I've recently moved in property. The welcome gift is lovely. All moving process are so easy and smooth. The staff are professionals who know they job well and always supports whenever and wherever they offer they help. Especially, Prateek is the best, he has the most of the property knowledge. He goes for extra mile in his job. After office hours closed, he came to my flat to help me with my enquires. He responded and solved my all enquires. I highly recommend using this agency. Because, they have professional staff and all your enquires are handled quickly. I hope, they continue this way.

Ulugbek · 4 April 2022

★★★★★ 5/5

Trustpilot

Abi was extremely supportive throughout…

Abi was extremely supportive throughout the entire application to acceptance process. We were delighted with the first rate service we received and extremely thankful to Abi for all her support and guidance. Nothing was too much trouble as we called multiple times for updates which were responded to quickly. Excellent all round!

William · 16 August 2021