Wards Broadstairs reviews

★★★★★ 5/5

Trustpilot

Selling our house through lockdown!

Selling our house through lockdown!! could have been a nightmare but It all happened really quickly!! Paul and the team were always there supporting and pushing it on driving the sale!! Great communication at very regular intervals that was very reassuring. Communication never went quiet we felt totally informed as to where we were. They proved that they really know their job!!

Vera · 30 January 2021

★★★★★ 5/5

Trustpilot

George Jordan is a fantastic letting agent

George Jordan was a phenomenal letting agent, that helped us in many ways through our journey into letting our first house together. He was kind and attentive as well as resolving all issues we had pretty much instantly. I am very pleased we went with wards and had George as our letting agent as this made everything go so much smoother and giving the least amount of stress. I couldn't thank him enough for the work he put in.

Lewis · 1 March 2023

★★★★★ 5/5

Trustpilot

With many thanks to Callum and Curtis

With many thanks to Callum and Curtis. After a first mess about buyer through no fault of theirs. Curtis pulled out all the stops and worked his socks off to get my house sold. They dealt with all problems put in our way. These two are always there to answer the phone and help out in whatever way they can.

Mr · 12 June 2021

★★★★★ 4/5

Trustpilot

Completed on my new property on the…

Completed on my new property on the 15/09/2020 which is being completely renovated at the moment 😊. I can say that Tim was 100% outstanding, so helpful and friendly ( customer care was excellent ) . I must include Ingrid and Julia, thank you for your help through the process, now looking forward to moving into my new home 😊. Thank you guys

Audrey · 26 September 2020

★★★★★ 5/5

Trustpilot

Best letting agency for first timers.

Because we recently moved into the UK, I've been told that I should plan to get a rental property in about 6-8 weeks but these guys pleasantly surprised me, I got everything wrapped up in 2 weeks! No hassles with the documentation process. Thanks so much Patrick! The process was seamless and he kept giving us updates every step of the way, everyone thinks we got a great deal on this 2 bedroom terrace, we think so too! Definitely looking forward to buying a property through them in the near future, that's how much confidence we have in Wards. Thanks again!

Olumuyiwa · 18 January 2023

★★★★★ 5/5

Trustpilot

Wards Ramsgate - Lettings Team

I made the decision to let my property and the staff at the Lettings Team at Wards in Ramsgate have been extremely helpful from the very beginning. Advising me at all stages, always being there to answer my questions and keeping me in touch at all times. Maria in particular needs a special mention as she was there helping me through the whole process and did so in a friendly, courteous and very professional manner. Also, David and Hannah were always on hand to answer any questions and were equally helpful. I would highly recommend the team.

Sarah · 12 January 2023

★★★★★ 5/5

Trustpilot

Wards Rochester team and local sales coordinator

Many thanks to Jason and his team at Rochester who were always on the ball and professional when selling our house, especially Debbie and Dawn who were helpful, reassuring and supportive during the twists and turns of our sale.We also found our sales coordinator Judy day an absolute god send, during the final sales process when ever we had a concern, she would offer reassurance and answers to our queries in terms we understood, when some of the legal processes and terms appeared a little confusing at times.

Sandy · 12 January 2023

★★★★★ 5/5

Trustpilot

I can only say as I found..

I can only say as I found..I dealt predominantly with Phil personally, (although I found his team equally as impressive when I did deal with them),Phil is a most impressive professional man, he never dodged my calls and responded timely to my emails, If I needed to sell again I wouldn't use anybody else,Phil your a star!! Thank you buddy :-)

K.Miller · 10 March 2021

★★★★★ 5/5

Trustpilot

Dynamic Wards of Hythe⭐⭐⭐⭐⭐

Thank you so much to Mark, Mark and Darren of Wards Hythe. Wow! what a dynamic team! Mark managed to get us a genuine offer on our property in less than 24 hrs of being on the market. It is clear this is a well organised, knowledgeable team running this office in Hythe.I wouldnt go anywhere else to market my property.☆☆☆☆☆

Jemima · 9 March 2021

★★★★★ 5/5

Trustpilot

Wouldn’t have moved without Wards/Kims help!

Where to start, so we used Wards to sell our home with the process starting in around May 2021, lots of usual issues with viewings, buyers, chains, mortgage offers/rates renewing etc. we eventually moved in May 2022. However I honestly believe this wouldn’t have happened and we would have lost a lot of time and money if it wasn’t for the efforts of Wards with managing the chain. Kim was vital to this and she went over and above to make sure the chain progressed as it needed to, chasing unresponsive solicitors, even speaking to individuals who weren’t even using wards to help them action their parts so the whole chain could move along. Lots of stressful moments and near misses but as stated above none of this would have gone through without Kim. Thank you so much Kim! The lads in the office were also always helpful and even helped chase thrnsolicitors on the day of completion when we hadn’t heard anything by around 3:15pm, which was then quickly resolved after a call in to wards. All in all the most stressful move we’ve ever had. But wards were the only ones in the chain (around 5 buyers/sellers and at least another 3 estate agents and solicitors) that seemed to care. I would suggest to anyone that you use Wards or at least make sure your estate agent provides someone like Kim in a progressor type role to manage the chain.

Darren · 9 January 2023

★★★★★ 5/5

Trustpilot

Wards New Romney, Exceptional Service, we could not have been happier.

We recently purchased our property through Wards New Romney, the process like any other purchase was lengthy and challenging. However, Wards New Romney and the team were fully supportive, and helpful in assisting us, and in particular our allocated agent Jake was exceptional. Jake was friendly, helpful and fully onboard with completing our purchase from the get go. He assisted us most days with additional viewings, answering questions contacting our buyer and solicitor when needed and encouraging us at all times, to give us confidence all would be completed as suggested. We could not have asked for more. His relations with the other office staff and our purchase progressor made everything easier and more streamlined. We were also thoroughly pleased with his recommendation to use their recommended/linked solicitors (Martin Tolhurst), this hugely improved the communication and we could not recommend this service enough.Jake could not have done more for us, he was patient, kind, understanding and helpful; he gave us so much time and assistance to get our purchase and sale completed we could not have asked for more. If you want a helpful and supportive experience, with clear communication and excellent customer service you need to choose Wards New Romney!!

Rebecca · 5 January 2023

★★★★★ 5/5

Trustpilot

Shanur has been extremely helpful and …

Shanur has been extremely helpful and very responsive. I was impressed by how quickly he organised the work that was needed on the property and mobilised the right people / services to resolve the any issue. The house was rented literally in no time. I would definitely rely on Shanur for my next property and recommend him to any of my contacts.

Alessia · 24 November 2020

★★★★★ 5/5

Trustpilot

I have just sold my aunts flat although…

I have just sold my aunts flat although it took a year to do throughout that time both Lauren and Amanda were brilliant they kept me updated all the time as I live in Dorset .It was also during the time the country was going through lockdown they remained professional at all times I would recommend them to anyone trying to sell a property

Suzanne · 20 April 2020

★★★★★ 5/5

Trustpilot

The best service ever :)

Louise, We would like to thank you very much for your great help and full professionalism, huge support and big commitment. We appreciate it very much and we are very lucky to have you. Thank you so much for all you've done for us. You made our dreams come true :)You are the best one:)Iwona & Krzysztof

Iwona · 23 November 2021

★★★★★ 5/5

Google

A big 'Thank You' to Kris, Mia and Ethan for selling 2 bungalows in a very slow market. Well done. We couldn't have moved without your help. A big 'Thank You' to Sally Bryant for all your help and support with our moving house and managing the chain for us. A job well done.

Zak · 16 April 2025

★★★★★ 5/5

Trustpilot

Positive

I can't thank Laura enough for the professionalism shown throughout the sale of our property.The team have been excellent with communicating throughout with the additional support of Debbie.Through Laura being down to earth, when explaining details of the sale that may otherwise may confuse, has been refreshing.Huge thank you to Wards for making this a positive experience.

Kas · 3 November 2021

★★★★★ 4/5

Trustpilot

Thank you!

Milly has been very approachable, I received very quick and professional responses, I specially like the way she makes everything simpler and easier, which is a great help to handle the stress that comes along when buying a property. Debbie has also been very efficient all throughout the purchase process.Very grateful for the friendliness and support I received.

Consumer · 14 August 2021

★★★★★ 5/5

Trustpilot

Wards have been great

Wards have been great but 1 person stands out for me , darren cakebread from hythe has helped us out massively chasing our sellers solicitor and great communication, checking in keeping us updated as much as he can!! Thank you Darren

Rikki · 15 July 2023

★★★★★ 4/5

Trustpilot

Wards Walderslade Branch

Wards Walderslade Branch - although the house sale didn't go through (through no fault of Wards!) They were brilliant, especially Kim our progressor , she was amazing and did everything in her power to get the contracts exchanged, kept us up to date, was honest and to the point (which we were really thankful for).

Mr · 29 January 2022

★★★★★ 5/5

Trustpilot

Georgia and Charlie was so helpful with…

Georgia and Charlie was so helpful with helping me find my house was a pleasure dealing with them wouldn’t hesitate to use them again

Mick · 17 July 2024

★★★★★ 5/5

Trustpilot

Fantastic and Professional Service

Fantastic and Professional service! Quick thorough service and if I had any questions or wanted updates on my paperwork or referencing Lee from Wards Ashford was always on hand to help me. The key handover was also brilliant and all of my questions were answered in a professional manner. Overall very happy with Wards and Lee for all his help.

Koppány · 26 January 2021

★★★★★ 5/5

Trustpilot

Aimi Bythe was a huge help when I was…

Aimi Bythe was a huge help when I was looking at another BTL purchase, unfortunately the figures didn't mean it was financially worth proceeding.

John · 8 July 2024

★★★★★ 5/5

Trustpilot

Wards letting is a top notch…

Wards letting is a top notch organization with amazing staff. My experience with Mr David was outstanding he went up and above to get my request sorted .I have been recommending my friends to Wards letting.Bigger you I pray

Abdulazeez · 16 August 2023

★★★★★ 5/5

Trustpilot

Wards Letting

I have been dealing with Wards Letting Agents for around 10 years, in particular Matthew Pattenden, who has always been so helpful. I can't recommend him highly enough, if there has ever been a problem he would call and answers my emails almost immediately. If I ever needed to use another letting Agent I would definately contact Matthew again.

Nick · 19 March 2021