Wards Broadstairs reviews

★★★★★ 5/5

Trustpilot

Outstanding service

Katie George, Senior Property Co-Ordinator has been a pleasure to deal with. Her help is invaluable, her advice is clear and helpful. She is pleasant and deals with everything very professionally and promptly. I am very grateful for all Katie's help over the last 6 months.

Karen · 27 July 2023

★★★★★ 5/5

Google

Great viewing experience on Saturday. Keryn the estate agent was able to accommodate a change in the appointment time . She was punctual and professional throughout the viewing.

Robert · 16 February 2026

★★★★★ 5/5

Trustpilot

Renting a house

Renting and moving house has never been an easy experience however with Emily from the Ashford branch it really was. From applying to view at the beginning right through to being in our new home Emily was a huge support and always happy to answer any questions or queries we may have had. We couldn’t be more happy with the service delivered.

Daniel · 1 October 2021

★★★★★ 5/5

Google

Very impressed with the team at Wards. Reacted at pace to help me secure both an accepted offer and find me a buyer. Particularly impressed with Billy and Mia who were both a pleasure to liaise with, have exceptional communication skills, …

Debbie · 11 October 2025

★★★★★ 5/5

Trustpilot

Purchase and Sale for Mr and Mrs King

The service we have received so far has been extremely good and the team are very enthusiastic which imparted to us a degree of confidence and assurance at a time when things can become very stressful. We have dealt with Dan Schopman, Holly and Sarah who have been excellent with call backs and dealing with the purchase and sale process and we look forward to a satisfactory conclusion.

Mr · 13 March 2020

★★★★★ 5/5

Google

Always helpful advice- going far and beyond to point us in the right direction. Dealt with Ethan and Ashleigh at Broadstairs branch and they honestly helped and listened to everything we needed which hasn’t always been available from other agencies.

Jane · 30 November 2023

★★★★★ 5/5

Trustpilot

Up most help and more

We recently changed over to wards from a different estate agents, and we have had the up most best experience with wards!. From the get go of the change over we have had the best communication with our property manager Nikki Cullen. She has gone above and beyond to help and deal with issues we had been hit with, she really does her job plus more to help get things done and sorted. Especially with the issues that came with the property we lived in (no fault of wards at all, was a property they took over). Couldn’t thank her enough for what’s she has done. 100% recommend wards and 1000% recommend Nikki!

Jessica · 25 April 2023

★★★★★ 5/5

Trustpilot

Sally Bryant was very supportive…

Sally Bryant was very supportive throughout the process of selling our house. Sally kept in regular contact liaising with all parties involved and the solicitors, we would highly recommend. Thank you Sally again for all your help.

Peter · 29 January 2024

★★★★★ 5/5

Google

Sally Bryant is both professional and supportive and understanding, throughout our sale he was able to chase agents and solicitors. Sally Bryant worked tirelessly and efficiently to ensure that we achieved exchange and completion. Many thanks to the team at the Broadstairs branch.

GORDON · 27 August 2023

★★★★★ 5/5

Trustpilot

Fabulous service Judy Day 😊

All the staff at wards were very helpful and polite but I must mention the great service from Judy day who was our coordinator she was extremely supportive,helpful with lots of knowledge was patient and informative all the way through the experience of selling and buying a new home at times the process was very stressful and frustrating for all of us but through no fault of ours or Wards but Judy kept us up to speed with phone calls throughout and went above beyond just being a coordinator her professional and friendly approach to everything was extremely helpful even through a sad bereavement she made herself available and I believe if it had not been for her we probably would’ve pulled out of the sale and purchase a very big thank you to Judy Day 😊

Phil · 5 April 2023

★★★★★ 5/5

Trustpilot

Emma was excellent...

Maria · 16 April 2026

★★★★★ 5/5

Trustpilot

Fantastic team in Hythe Kent

During a very long and stressful house hunting period, Wards stood out from all the other agents in Hythe and the surrounding areas.They were professional, knowledgeable and most of all, very kind and compassionate. I felt that they were genuinely trying to help me with a difficult search and they pulled out all the stops.The branch is very well run by little Mark who clearly has great leadership skills. Big Mark was amazing at helping me secure a property at a very fair price. Darren was always friendly and helpful. Florence was my saviour, she cheered me up and gave me sound advice all the way through. Overall, an absolutely brilliant team and definitely the one I would market my own property with, without any hesitation.

Julia · 29 March 2023

★★★★★ 5/5

Trustpilot

Thank you Daniel Forster for the valuation

Daniel Forster came to give us a valuation. He was very professional, friendly and an outstanding salesman that showed great attention to detail. He wasn’t pushy, but showed passion and a nice level of enthusiasm in selling our loved home. He was happy to negotiate fees and explained a lot about the packages Wards offer. I have proceeded in talking to James, Wards mortgage advisor and was very happy in how he explained things.

Tracy · 10 August 2024

★★★★★ 5/5

Trustpilot

Friendly and professional

Thank you to Devon and Judy from the Rochester branch, through whom we bought our new home. Devon was great when we were organising viewings, very professional and friendly. And Judy really helped push things along when the chain got a bit stuck.

Ellen · 16 August 2023

★★★★★ 5/5

Trustpilot

Would just like to thank Sally Bryant…

Would just like to thank Sally Bryant from the Ramsgate office for going above and beyond on my purchase. There were a lot of problems getting solicitors to communicate but Sally was always there pushing and keeping me updated. If it wasn't for her we wouldn't have exchanged before Christmas. Thank you Sally from the bottom of my heart.

Karen · 6 December 2021

★★★★★ 5/5

Trustpilot

First time buy to let.

Purchasing a buy to let property in your late forties is quite a daunting task especially when you live in London. Thankfully, Laura and her team at Ward's were recommended to manage the tenancy, from initially, preparing the advertisement and photographs, responding to interested tenants, arranging property viewings, selecting the right candidate with reference and credit checks to organising the contact and key exchange.Their services continue after the tenant moves in, with the management of every aspect of the property (initial inventory, rent collection, biennial and annual inspections, gas safety and electrical testing) providing you with peace of mind and reassurance that the property is in safe hands and cared for.if you are looking for a reliable and professional company to manage your property, I would not hesitate in recommend Wards, thank you again Laura and her team for their fantastic support, without it I would not be a proud landlord of my first property.Best wishes Wayne.

Wayne · 13 March 2023

★★★★★ 5/5

Google

On arrival to a viewing I was greeted by Billy who was friendly and very knowledgeable about the property. Billy answered all my questions and made me feel at ease throughout. I would highly recommend this estate agent!

Elliott · 28 October 2025

★★★★★ 5/5

Trustpilot

What professionalism exists here

Firstly, my daughter needed a property to be moved into pretty sharpish. The staff at The Ramsgate branch of Wards were so efficient and courteous and her move went without a hitch after finding, very quickly a lovely property. She’s so happy. Secondly, I required to find suitable tenants to move into my property pretty fast. In steps the charming David Odunlami. One of Wards letting professionals. He was so efficient in sorting out every single hurdle I encountered and there were quite a few, I had to catch my breath. Quick and on point the whole way to reach, on time a very satisfactory result. I highly recommend David and Wards and will undoubtably be back with them as they are just what I was looking for. Regards . Pieter & Gary

Pieter · 6 March 2023

★★★★★ 5/5

Trustpilot

Hello..I'm Adrian

Hello..I'm Adrian, and recently I took the necessary steps to rent a house for me and my wife.. I went to many real estate agencies, most of which barely wanted to communicate with us.. with one exception... WARDS! !!!! Here we met a wonderful person.. Abigail Cantrell... who did everything possible to help us.. even if the time was very short, she managed to make the impossible.. something very possible... for us.. Experience our relationship with WARDS was "next level" because of her... Thank you Abigail, even though we have never met, until now, your name will always remain a special CV for me and my wife... We wish you success in your career, and we hope that someone from the management will appreciate you, even more than we do... All the best !!!!!

Catalin · 3 March 2023

★★★★★ 5/5

Trustpilot

Wards of Rochester

Just wanted to say a big thank you to the team at Wards Rochester (Jason, Debbie, Dawn, Matt, Devon) and a particularly big thanks to Judy. As first time buyers we didn’t really know what to expect through the whole process but Judy was on hand to answer all our questions (no matter how silly they were !). Judy was on top of everything and when we couldn’t get answers from our solicitor she made sure to chase them which took a lot of stress off of us. Would definitely recommend Wards to anyone that asked.

Louis · 24 February 2023

★★★★★ 5/5

Trustpilot

Mr & Mrs D. Ashford

Excellent service from Tim and the team at Wards Ashford. We are delighted to be working with them on the sale of our house in these difficult conditions. Their dedication and innovation around the sales process is commendable. We also highly recommend their financial adviser, Mark, who devoted so much time to us on the phone on mortgage options. We feel confident in their hands.

Martha · 21 April 2020

★★★★★ 5/5

Trustpilot

Wards house sale

We would like to give a massive thank you to Greg Middlebrook and Jodi Wyncoll for their excellent service in selling our home. Handled the process professionally and quickly and were always there for advice if needed. In these covid 19 times, they still managed to get solicitors to complete the sale and get us into our new home. Thanks again guys.Paul and Emma Clifton

Paul · 16 April 2020

★★★★★ 5/5

Trustpilot

A tale of two agents

After two months and no viewings with my previous agent, I am so pleased a friend recommended Wards, High Street, Hythe. Within two weeks of an initial visit by Mark Backhurst, five viewings were arranged culminating in the sale of my flat. Excellent, professional and friendly service from Mark and his team resulting in a trouble free sale. Highly recommended.

Keith · 14 July 2021

★★★★★ 5/5

Trustpilot

Outstanding service

We would like to thank Wards, and in particular Adam Howell, for their outstanding service in the sale of our house. From Adam's first visit to completion, this has been a pleasant and smooth journey. The first offers came in just a few days after our property was advertised. Communication was excellent throughout. We couldn't be happier and highly recommend. Thank you, Adam!

A · 11 November 2020