Trusted Agent profile · Broadstairs
★★★★★
2,148 reviews across 2 platforms
81 High Street, Broadstairs, CT10 1NQ
Wards's office in Broadstairs, at 81 High Street, is rated 4.7 out of 5 across 2,148 reviews on two platforms, including 144 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Broadstairs.
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
TrustpilotAbi was extremely supportive throughout…
Abi was extremely supportive throughout the entire application to acceptance process. We were delighted with the first rate service we received and extremely thankful to Abi for all her support and guidance. Nothing was too much trouble as we called multiple times for updates which were responded to quickly. Excellent all round!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotProperty Sale
Mark Huxley and his team from the Wallington Branch dealt with the sale of my property in a very professional manner.I HAVE NEVER GIVEN A REVIEW ON WARDS OF KENT!
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
1/5
TrustpilotI have contacted Ward's via listing…
I have contacted Ward's via listing details for more than 30 properties they have advertised and have yet to be contacted back. Calls were answered and I would be told that someone in letting would call me back as soon as they were available. Over 2 months and no calls were ever returned. In less than 5 days, using another agency, I had keys and was moving in to a new place.If you are on a time restraint when relocating, BEWARE of using this company.
5/5
TrustpilotJames Rixon of Wards of Ramsgate.
James Rixon of Wards of Ramsgate.Whilst searching for a property you get to see a lot of agents, some good and some are not as good….James is a breath of fresh air, he is enthusiastic and personable. His approach is of the right balance of knowledge, confidence and professionalism. Thank you James…
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat experience
This is my first time to rent a property thru Wards. I am glad that my experience of renting was handled by Maria Byrne (Ramsgate Branch) from starting till the end of getting the key. She is so thoughtful, dedicated, be empathy, efficient in dealing problems that appeared in the rented property. Even though that was not her job scope, but she will still try to help me as she knew that English is not my first language and will try to understand me and convey the correct message to her colleague in the maintenance team.
5/5
TrustpilotNew Tenant
I had the good fortune to have my tenancy managed by Tessa Daniels at Ward's Lettings, Strood. Having been unable to move into our property and having limited time to find a rental home, Tessa did everything possible to ensure a smooth move was accomplished. Tessa is a credit to her team, demonstrating professionalism and an ability to manage all parties (tenant, landlords, contractors) effectively. Tessa clearly in an experienced lettings agent and responds calmly to the challenges of her role. I would strongly recommend Tessa to anyone wishing to let or to rent via the Wards lettings team.
5/5
Google⭐⭐⭐⭐⭐ Although I didn’t end up buying a property through Wards of Broadstairs, I still felt they deserved a 5-star review. The team went above and beyond to help me …
Hi Dan, Thank you for taking the time to leave such a detailed review and for your … More
5/5
TrustpilotVery good service from Wards
Very good service from Wards, first time we took on a property with them as we rent a fair few houses around the country for our Employees and was very pleased. Tony Degiorgio was extremely helpful and very quick at getting the property sorted and orgniased as we needed one quite urgently! thanks again - EAPL
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleAshliegh and Ethan were very professional and friendly and really couldnt do enough for my husband and I regarding a potential move, would highly recommend if you are looking for an Estate agents
Hi Mandy, Thank you for leaving a review! We're delighted to hear how positive your experience with our Broadstairs team has been and particularly how helpful and friendly you found Ashleigh and Ethan to be. Best wishes, Wards.
5/5
TrustpilotPositive
Positive: Professionalism, Quality, ResponsivenessI personally dealt with Nadia in the lettings department and she couldnt do anymore to help and she went out of her way to assist me. She kept me informed all the way through the process and was an absolute pleasure to deal with. I can highly recommend Wards Estate agents Ramsgate
Good afternoon Mr Carter, Thank you for taking the time to leave us this lovely review, particularly regarding Nadia and team. I'll be sure to pass on your kind words, Kind regards,Danielle
5/5
TrustpilotResponsive, professional and kind!
We can not thank Ashleigh and Sam, Broadstairs Office, enough for their warmth, kindness and professional communications on our behalf as we waited late on a recent Friday afternoon for our property to complete.Our stress levels were at their highest but to have a place to sit with them and know exactly what was happening, as it happened, helped greatly.Our saviours, that afternoon.And yes, the property is super with the most stunning view and it is definitely beginning to feel like home.
5/5
GoogleReally pleased we switched to wards at Broadstairs, after a slow start with other agents Billy, Ashley & Mia secured us a sale within 2 weeks. I’d definitely use these guys again in the future for sales. Thanks guys!
Good afternoon, Thank you very much for your kind review. … More
5/5
TrustpilotWas kept up to date by Debby on the…
Was kept up to date by Debby on the progress at wards , so easy to deal with the whole team at birchington office Ellie was so helpful whilst we were viewing the property
Hi Stephen,Thank you for leaving a review! It's great to hear how positive your experience has been and particularly how helpful Ellie was when showing you the property and how informative Debby was throughout the porcess.Best wishes,Wards.
5/5
TrustpilotProfessional Service
Very grateful for the professional approach of the parent company, Wards/Arun Lettings as part of Arun Estate Agencies Ltd., particularly Kate in Horsham. Wards/Arun Estates inherited a very difficult situation following the previous agency's unsatisfactory management of both an initial tenancy and unwanted follow-on, neither monitoring dilapidations nor performing due diligence on new tenants. Kate managed the situation and obtained vacant possession in a professional and non-confrontational manner, which hopefully will enable us to restore a late parent's property to what it once was. Highest commendations are due both to Arun Estates and Kate in particular.
5/5
TrustpilotI found my rental house through Wards
I found my rental house through Wards. After months of house hunting and exhaustion, the current property was shown to me by a lovely lady named Vanessa. She was very supportive, encouraging and patiently listens with a genuine heart. She was really helpful which made the whole process smooth. It is hard to find genuine souls like her. Our heartfelt thanks to Vanessa who deserves an appreciation for her sincere work. Many Thanks Vanessa & Wards
5/5
GoogleGreat viewing with Billy, friendly, informative, and really easy to talk to. I’m looking forward to continuing my property search with him. Highly recommend!
Hi Poppy, Thank you for sharing your feedback. It is great to hear that your viewing with Billy was such a positive experience. he made things feel friendly, informative and easy to navigate, which is exactly what we hope for when supporting someone on their property search. We are delighted you are looking forward to continuing the journey with him. Thanks, Wards
5/5
TrustpilotThank you to Jess at Wards
Thank you to Jess at Wards - whilst there were some difficult periods during this purchase Jess was always extremely pleasant to deal with ensuring that I was kept informed even at times when she wasn’t working. Her efficiency moved things forward without a doubt! I would absolutely recommend Wards. Julia Doyle
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWards Barnehurst Agent Service
Wards Barnehurst Agent, Sales Advisor, Miss Rebecca Boyd is an outstanding customer service. I have viewed a property in Bexleyheath. She was handling a case professionally. I rated 5 stars them. I would recommend to buyers to go with Wards Barnehurst Agent. Superb service and customer service.Shri Gurung
Shri, thank you for your kind words. I will pass onto Becky. Good luck in your property search.Kind regardsDavid HayesDevelopment Director
5/5
TrustpilotHighly recommended! Professional and friendly
From the beginning David was super helpful and prompt. Once we got the property the process was smooth and prompt with no issues at all. Also the help of Maria with other admin chase ups. We were a bit slack with getting back to both David and Maria but they were both patient with us as we went through the entire process. Would highly recommend Wards. Very professional in both the process and attitude. Appreciate it.
2/5
TrustpilotWe were in the process of buying a…
We were in the process of buying a property from ward when the seller pulled out, this was not Ward's fault. This took 4 months and we were nearly at the exchange point. My problem with Ward was their unprofessional attitude, not responding to calls on time. They are not open and forthright.From the onset, l have a feeling something was not right but l couldn't pin point it. Be careful if you have to use them,make sure that things are clear to you from the onset. I won't be using them in the future.
5/5
TrustpilotFrom the start Mark Nathan and Grace…
From the start Mark Nathan and Grace were all very helpful at wards any questions I had they explained to me in Lehmans terms all very helpful and polite on the phone no question was too much trouble if I was going to sell my property again I would use wards definitely
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent Service
We would like to thank Geoff, Connor, James and Debbie for all their hard work in selling our house. The team were always helpful and responded quickly to any questions/queries we had. They worked hard to sell our house under challenging circumstances. We highly recommend using Wards of Barnehurst for any future house sales. Caroline & Andy
5/5
TrustpilotDavid is exceptional
David is exceptional and constantly guided us through the entire process from initial interest to the offer acceptance. Beyond his obvious professionalism David is able to connect with clients on a human level, which is rare. David is an asset to Wards!
Michael, thanks for a lovely review. We have a few "David's" and I would love to make sure the right one gets to hear your kind words. Would you let me know.Thank youDavid HayesBranch Development Director
5/5
TrustpilotThe staff at wards have been great…
The staff at wards have been great especially Lucy. She really listened to what I was looking for, and was really informative on any questions I had, if she couldn’t answer she would find out and contact me when she knew. Friendly and approachable, I will defiantly recommend wards to friends and family.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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Tell us what you need and we'll put you in touch. Wards hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Broadstairs.
