Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding Service, Reassurance Every Step of the Way
Rebecca Gravener at Miles & Barr has been outstanding from start to finish. She was always contactable, quick to reply, and consistently went out of her way to keep things moving between both solicitors.
Dawn · 19 April 2026
Agent replied · 11 May 2026
We're so happy to hear that you had such a positive experience. It's great to know that our team member provided calm reassurance and clear explanations during a difficult sale. We appreciate your kind words and are grateful for your feedback.
★★★★★ 5/5
GoogleWe had four viewings today with Miles & Barr estate agency. The bookings were made easier for us by arranging all on same day. We met one of their sales advisor Phill Hopkins who was really friendly. It was an excellent experience! Thank you Phill for your time and patience.
Sneha · 6 December 2025
Agent replied · 24 March 2026
Thank you so much for your kind words! We’re delighted to hear you had such a positive experience and that Phil could make your viewings smooth and enjoyable. We’ll be sure to pass on your thanks to him
★★★★★ 5/5
TrustpilotBrilliant experience from start to finish
I recently purchased a house which was being sold by Miles & Barr. From start to finish they were excellent - professional, warm, friendly, helpful. I would especially credit the wonderful Nadine, without whom I honestly don't think the entire thing would have gone through (at least not in the timeline we wanted!!). She was so kind, empathetic and patient throughout, giving my helpful advice and encouragement, and keeping everyone informed, pushing where needed to get things moving, and generally being wonderful. This isn't the experience I've had with a lot of other estate agents, and I cannot thank Nadine and the team enough. I will not hesitate to use them in the future, and recommend them to anyone looking to sell/rent their home!
Miss · 23 December 2025
★★★★★ 4/5
TrustpilotWould recommend
Initially when house put on the market, there seemed to be contact and follow up problems (switching over to a new IT system didn’t help). However once IT switch over was finished, then the various offices linked together and worked as one company, it was much improved. The sales people were very pleasant and helpful. Worth an extra mention was the Miles and Barr conveyancer, Louise Daly, who was excellent and kept me updated throughout the sold period and liaised well with my solicitor and my buyer as well as my vender. She was extremely helpful and certainly made a stressful situation and a last minute snag with my buyer, much easier to navigate.
Toni · 27 April 2026
Agent replied · 11 May 2026
We appreciate your feedback. We're happy to hear that the sales team was pleasant and helpful after the IT switch. It's great to know Louise Daly's work was excellent and made a stressful situation easier. Thank you for sharing your experience.
★★★★★ 5/5
GooglePhil is very patient and helpful with details and their office in broadstairs is following up just very professionally
Mohamed · 29 July 2026
Agent replied · 6 August 2026
Thank you for your kind review. We’re delighted to hear that Phil and the team provided a professional and helpful service. We really appreciate your feedback and are pleased to have been able to assist you.
★★★★★ 4/5
TrustpilotAlthough it took a long time the sale…
Although it took a long time the sale eventually went through. The team were generally good and Rebecca was very helpful.
David · 15 July 2026
Agent replied · 20 July 2026
Thank you for sharing your experience, David. We're glad to hear that Rebecca, your sales progressor, and our team provided helpful support throughout the process.
★★★★★ 5/5
GooglePhil was very engaging knowledgeable thanks for the help!
Tammy · 2 October 2026
Agent replied · 6 October 2026
Thank you for your review Tammy, we are grateful for your positive feedback on Phil. Warm regards Charlotte
★★★★★ 5/5
GooglePhil was extremely helpful and professional, highly recommended 👍
Darren · 2 October 2026
Agent replied · 6 October 2026
Thank you Darren for your positive review regarding your experience with Phil. It is really appreciatied. Warm regards Charlotte
★★★★★ 5/5
GoogleI have viewed many houses over the years, but the sales advisor ( Phil Hopkins) that showed me the recent property I viewed in Broadstairs was exceptionally personable; and his experience and dedication really shone through. He was very …
Dani · 16 February 2026
Agent replied · 24 March 2026
Thank you so much for taking the time to leave such a detailed review. We’re delighted to hear that Phil made such a positive impression during your viewing in Broadstairs. His experience, knowledge of our properties, and personable … More
★★★★★ 5/5
TrustpilotHouse Purchase
Thanks to Becky, Giuseppe and Josh for making the purchase of our house a very seamless experience. Always there to help and provided a great service
Teresa · 3 June 2026
Agent replied · 12 June 2026
Thank you, Teresa, for sharing your wonderful experience with us. We are thrilled to hear that your sales progressor, Becky and Giuseppe and Josh provided you with seamless support throughout your house purchase. Our team is dedicated to delivering professional service and ensuring customer value. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service. Kim is always speedy to reply, and gets stuff done asap. Highly recommend.
Anna · 18 August 2026
Agent replied · 25 August 2026
Thank you for your wonderful feedback, Anna. We truly appreciate your kind words about our speedy support and efficiency. Our team is dedicated to delivering professional service with integrity. We look forward to assisting you again soon!
★★★★★ 5/5
GooglePhil was very welcoming and professional when showing us around the property. He was able to answer all of our questions. If we book another viewing in, we will ask for him
Sam · 18 April 2026
Agent replied · 18 May 2026
Thank you for your kind feedback! We’re delighted to hear that Phil provided a welcoming and professional experience during your property viewing in Broadstairs. We’d be more than happy to assist you with any future house viewings. Kind regards, Dan Woodward, Sales Director
★★★★★ 5/5
TrustpilotGracie Maye was very efficient &…
Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Drainage Company & they were at my property within the Hour. Problem fixed & Well done to Gracie!👏🏻👏🏻
Mrs · 17 July 2026
★★★★★ 5/5
TrustpilotLouise Daly is the only reason I give 5…
Louise Daly is the only reason I give 5 stars 🌟 she was amazing in keeping me updated every step of the way during the sales process, she liaised with my solicitor and buyers solicitors and my buyer which made the whole process much smoother as I didn't need to keep contacting my solicitor, shes like having your own wee PA shes brilliant
Angela · 17 April 2026
★★★★★ 5/5
GoogleMax was super helpful for us and we would thoroughly recommend using him as an agent!
Kai · 31 July 2026
Agent replied · 6 August 2026
Hi Kai,
Thank you for taking the time to leave such a positive review. We appreciate your support. Kind regards, Dan
★★★★★ 5/5
TrustpilotRaised the issue of getting a new EPC…
Raised the issue of getting a new EPC done with the property manager, setting out our rationale and asking for her thoughts on the matter. She replied promptly and gave her recommendation in clear terms.
She offered to get an EPC assessor lined up if we didn't have anyone we wished to approach ourselves to do the necessary. We happily accepted her offer.
Shirley · 6 August 2026
Agent replied · 11 August 2026
Thank you for sharing your positive experience, Shirley. We're glad our property manager provided clear recommendations and support for your EPC needs. It's great to hear you accepted her offer for assistance. We strive to deliver professional service with local expertise and efficiency.
★★★★★ 5/5
GoogleThanks so much to Phil Hopkins, showing us around houses over the last few months.
It’s so nice to have a friendly person to help you make an important decision.
Ken · 18 April 2026
Agent replied · 18 May 2026
Hi Ken, Thank you for your kind words! We’re delighted to hear that Phil made your property viewings in Broadstairs friendly and supportive. Having someone approachable to guide you through such an important decision is exactly what our … More
★★★★★ 5/5
GooglePhil made the whole experience useful, informative and pleasant
Richard · 11 September 2026
Agent replied · 16 September 2026
Thank you for your kind words, Richard. We are delighted to hear that Phil made your experience both informative and enjoyable. We strive to provide professional support and clear communication to ensure customer value. If you need anything further, please feel free to reach out to us. Thank you,. Dan Woodward
★★★★★ 5/5
GooglePhil was super helpful. Although we disnt end up buying through them, I would highly recommend them, especially Phil. Great knowledge of the area and properties we viewed.
Charlotte · 30 April 2026
Agent replied · 7 May 2026
Thank you for your kind words, Charlotte. We're delighted to hear that Phil provided you with helpful support and showcased his local expertise. We strive to deliver a seamless experience and appreciate your recommendation. If you ever need … More
★★★★★ 5/5
TrustpilotFantastic customer service
Fantastic customer service. Weekly updates were really appreciated. I would highly recommend Annie to deal with any house sales. Nothing was too much trouble. She was very friendly and efficient. If I could I would have given her more stars
Joyce · 22 January 2026
Agent replied · 24 January 2026
Thank you so much for your kind words, Joyce. We're thrilled to hear that you appreciated our fantastic customer service and the weekly updates. Annie, who was your sales progressor, truly embodies our commitment to being reliable and customer focused and we will make sure to share your feedback with her.
★★★★★ 5/5
TrustpilotDenise Lumpkin has been brilliant…
Denise Lumpkin has been brilliant throughout the whole process. Speeding things up for us and always at the end of the phone if we needed her!
Annie · 14 May 2026
Agent replied · 19 May 2026
We are so glad to hear our team provided such excellent support throughout your process. Thank you for sharing your positive experience!
★★★★★ 5/5
GoogleA massive thank you to Phil Hopkins for showing us round a house viewing. He was really approachable and made the experience very relaxing for us. He was very knowledgeable and answered all our questions and never once made us feel rushed or under any pressure. Thanks again Phil.
Tracey · 22 October 2025
Agent replied · 23 May 2026
Thank you so much for your kind words! We’re delighted to hear that Phil made your viewing relaxed and enjoyable, and that his knowledge and approachability helped answer all your questions. We’ll be sure to pass your feedback on to him, he’ll be thrilled to hear it. Kind regards, Dan Woodward
★★★★★ 5/5
TrustpilotJade Eccott has made the process of buying a…
Jade has made the process of buying a first house less stressful than I thought with constant contact and updates as and when she had them. Without the contact with Jade we would have have been left in the dark on a few occasions. Highly recommended having her to help you along your way.
Harry · 21 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience, Harry. We're delighted to hear that Jade made your first home purchase less stressful with her constant updates and support. We strive to provide clear communication and professional assistance to ensure our clients feel informed every step of the way. If you need anything further, please don't hesitate to reach out to us
★★★★★ 5/5
GooglePhil Hopkins was so helpful and supportive to my mum while she looked to move - never pressuring her, just very caring. Thank you Phil.
Emma · 13 May 2026
Agent replied · 22 May 2026
Thank you so much for your lovely feedback, Emma. It was a real pleasure for Phil and the team to help both you and your mum during the sale and her search for her new home. We’re so pleased to hear she felt supported and never under any … More
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