Trusted Agent profile · Broadstairs
Verified
★★★★★
1,413 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1WP
Part of Miles, see every office.
Miles's office in Broadstairs, at 45 High Street, is rated 4.6 out of 5 across 1,413 reviews on two platforms, including 585 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Miles won in 2026.
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The Trusted Agent 2026 results for Miles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
GoogleVery efficient service from M&B. Phil showed us round the property. He was waiting for us when we arrived, had a good understanding of the local market, and an in-depth knowledge of the property itself and its features. Very personable and efficient. Many thanks Phil.
Hi Mark, thank you for taking the time to leave us such a great review, we are really pleased to hear of your comments and we look forward to helping you again soon. Thank you, Dan
5/5
GoogleBeen in the process of trying to rent a new home. Everything has been going perfectly and communication with Max has been on point!
Thank you for your kind review. It’s great to hear that your experience has been so positive so far. We know how important clear communication and a smooth process are when finding a new home, and we’re delighted that Max has been able to … More
5/5
GooglePhil Hopkins was very polite and ready to answer any questions. He was very thoughtful assisting with my elderly mother. What he didn't know he found out and fed back.
Thank you for your lovely feedback. We’re delighted to hear that Phil provided such a thoughtful and professional service. Taking the time to support clients and ensure everyone feels comfortable during the process is incredibly important, … More
5/5
TrustpilotGreat service start to finish
Communication was excellent throughout the process. Sales team and in particular the Senior Sales Negotiator were really good as were the office management team in general. All were very effective.
Thank you, Chris, for your wonderful feedback. We're delighted to hear that our communication and support were effective throughout your experience. Our team strives to deliver professional service with integrity, and it's great to know we met your needs. If you have any further thoughts to share, please feel free to reach out to us
5/5
TrustpilotJade
Jade Eccott was amazing !! Went above and behind to support me as a first time buyer. Among keeping me in the loop and guided me through
Thank you for sharing your wonderful experience, Donna. We're thrilled to hear that Jade provided exceptional support and kept you informed throughout your journey as a first-time buyer. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotWhat an absolute legend Louise is!
What an absolute legend Louise is!! without here we 100% would not have got through this. thank you so so much x
Thank you for your kind words, Antony! We're thrilled to hear that Louise provided the support you needed. Our team is dedicated to delivering a seamless experience with integrity and professionalism. If you need anything else, please don't hesitate to reach out to us
5/5
GoogleMet Sales Advisor, Phil Hopkins at a viewing today & he was very professional, approachable, gave off good vibes and listened to all our suggestions on enhancing the property & offered good advice & input, and was friendly and attentive. He is an asset to your company. We will arrange a second viewing with a family builder to give us an estimate of renovations.
Thank you for sharing your wonderful experience, Mandy. We're thrilled to hear that Phil was professional, approachable, and attentive to your suggestions. We look forward to supporting you with your second viewing and renovation plans. Many thanks, Dan
5/5
TrustpilotCan’t thank Melissa enough!
We cannot thank Melissa for all the help and support with purchasing our new home! She has gone above and beyond and made a stressful situation so much easier! She has always been quick replying to our queries and been our go to person during the whole process!
Thank you so much for your kind words, Holly. We are thrilled to hear that Melissa, your sales progressor, provided you with the support you needed and made the process of purchasing your new home easier. Your feedback is a wonderful reminder of our commitment to customer service and reliability, and we look forward to helping you again in the future.
5/5
TrustpilotAnnie at Miles and Barr was Amazing…
Annie at Miles and Barr was Amazing guiding me through the process of buying my New House. She was Experienced Professional and Friendly. Any issue/query raised she would deal with it immediately. Liaising between myself and the Vendors, listening to any concerns, following through to a satisfactory agreement. Throughout the process I felt confident that my interests were considered as well as Vendors. It was a smooth quick transaction. Leaving myself and Vendors satisfied with the way our sale was conducted. Highly recommend
5/5
TrustpilotBecky White was always available and…
Becky White was always available and easy to contact with any queries or questions we had about the purchasing of our new house. Despite some of the unforeseen complications, Becky was on hand to ease any concerns we had and to make sure all parties responded as quickly as possible. Thanks Becky!
We're happy to hear that the purchase of your new house went smoothly. We appreciate that the availability and support you received from Becky, your sales progressor, eased your concerns. Thank you for your positive feedback!
5/5
GooglePhil was welcoming and allowed us the time we needed to look around the property. Nothing was too much trouble for him - thank you
Thank you for your lovely review. We're so pleased to hear that Phil made you feel welcome and gave you the time and space to explore the property at your own pace. It's wonderful to know that nothing was too much trouble for him and that … More
5/5
GoogleOur estate agent Phil was dedicated, punctual and always friendly. He helped us with numerous viewings, providing detailed and insightful information to potential buyers about the property and its features. His knowledge of the local market …
Thank you for your wonderful review, David. We are thrilled to hear that Phil provided you with dedicated support and reliable service throughout your journey. Your kind words about his honesty and professionalism will be shared with the team, and we look forward to assisting you again in the future. Many thanks, Dan Woodward
5/5
GooglePhil Hopkins showed me a selection of homes which were exactly to my requirements, he was extremely knowledgeable, patient and polite. Nothing was too much for him when I requested seeing the first home again! His expertise has enabled me to move forward. He also made me laugh which took the stress away, that I had been feeling. I would highly recommend him.
HI Natasha, Thank you for leaving us such a positive review, we really appreciate the time you have taken to leave this for us. We look forward to helping you in the future. Thank you, Dan Woodward.
5/5
TrustpilotHouse sale
We were kept updated with viewings and every stage of the sale. Very helpful staff and always at the end of the phone. Emily was first class keeping us up to date weekly
We're so pleased to hear our team kept you well-informed throughout your sale. Thank you for your kind feedback!
5/5
TrustpilotA Great Maintenance Manager.
My Excellent Maintenance Manager. Its been great having Madison Rowe as my Maintenance Manager over the last 3 years. She has been very business like and efficient, and quick to reply to any problems l have. She has a cheerful, friendly manner and its been a pleasure having her as my Maintenance Manager. She is definatly the best one l have had after a long association with Miles and Barr.
Thank you, John, for your wonderful feedback. We are thrilled to hear that Madison has provided you with such professional and efficient support. Her cheerful manner and quick responses truly reflect our commitment to putting people first. We appreciate your loyalty and look forward to continuing to deliver great customer value.
5/5
TrustpilotDenise was very helpful during a long…
Denise was very helpful during a long and stressful exchange, I would recommend them. Progressor Abbie was also proactive and helpful whilst Denise was on annual leave.
Thank you for sharing your experience, Aaron. We're delighted to hear that Denise and Abbie provided you with helpful support during a challenging time. We strive to deliver a seamless experience through our professional and proactive team. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotLouise Daly has been amazing with…
Louise Daly has been amazing with supporting me along the selling process. I would recommend Miles and Barr to other people as a result of the support I have received form Louise.
Thank you, Alex, for your kind words about the support you received. We're thrilled to hear that Louise provided amazing assistance during your selling process. Our team is dedicated to delivering a seamless experience with professionalism and local expertise. We appreciate your recommendation and look forward to helping others
5/5
GoogleWe had a fantastic experience viewing the property thanks to Phil. From the moment we arrived he was welcoming, knowledgeable, and incredibly helpful. He gave us plenty of time to look around, answered all of our questions clearly, and …
Thank you so much for your kind words. We’re delighted to hear that you had such a fantastic experience viewing the property with Phil. … More
5/5
TrustpilotLouise has been extremely helpful…
Louise has been extremely helpful throughout the entire process, it was great to have someone on your side to explain and simplify the process especially as a FTB.
Thank you for your kind words, Ella. We're thrilled to hear that Louise, your sales progressor provided you with excellent support and made the process easier for you as a first-time buyer. If you need further assistance, please don't hesitate to reach out to us.
5/5
TrustpilotDenise from Miles and Barr made our…
Denise from Miles and Barr made our home purchase smooth from start to finish. She was helpful, responsive, and reassuring throughout the process. Her professionalism, clear communication, and attention to detail gave us confidence.
We appreciate your kind words. We're happy to hear that your home buying experience was smooth, and that our team member was supportive, responsive, and helpful. We value your recommendation and are grateful for your feedback.
5/5
GooglePhil was professional and thorough but also made us feel very relaxed while showing us a property and allowing us time to see it and feel it and imagine ourselves living there. He pointed out positives about the property that we didn't …
Thank you so much, Damir and Aneta! We’re thrilled to hear that Phil provided such a professional, friendly, and thorough viewing experience in Broadstairs. It’s fantastic that he could help you see the potential of the property and guide … More
5/5
GoogleWe have had multiple viewings with Miles & Barr and Phil Hopkins has done the majority of them with us. We would highly recommend Phil as he has always been so helpful, Knowledgeable and friendly which has made the process far more enjoyable. Our favourite sales advisor by far.
Thank you so much for your fantastic feedback! We’re delighted to hear that Phil has made such a positive impression and helped make the process more enjoyable for you. It has made his day to hear he’s your favourite sales advisor, we really appreciate your recommendation, thank you - Dan
5/5
TrustpilotI have been renting with Miles and Barr…
I have been renting with Miles and Barr for nearly 3 years now. After a turbulent time with personal issues I can say that Charlotte Thomas at the ramsgate branch has been impeccable with her service and kindness towards me. I couldn’t recommend her as an agent more. Whenever I need anything she is there and responds promptly with whatever I request I need. Thank you for everything!
Thank you for sharing your positive experience Millie. We are thrilled to hear that Charlotte has provided you with impeccable support and kindness. Our team is dedicated to delivering a seamless experience with professional integrity and expertise. If you need anything further, please do not hesitate to contact us.
5/5
GoogleStaff members were fantastic throughout the whole process from start to finish would recommend them as an agency couldn’t have worked any harder or smarter right from the off very grateful thank you again for such a smooth transition great work especially a shout out to Mrs Sarah Agard…
Hi Joe, thank you so much for your wonderful feedback! We’re delighted to hear that you had such a smooth experience from start to finish, that’s exactly what we aim for. Your recommendation means a great deal to us. Sarah will be thrilled to receive your special shout-out! 🙌 Thank you again for your kind words. …
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Yes. In The Trusted Agent 2026 awards: Miles, Broadstairs won Trusted Agent; Miles, Canterbury won Trusted Agent.
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