Trusted Agent profile · Broadstairs
Verified
★★★★★
1,427 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1WP
Part of Miles, see every office.
Miles's office in Broadstairs, at 45 High Street, is rated 4.6 out of 5 across 1,427 reviews on two platforms, including 588 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Miles won in 2026.
Send Miles and Barr a message.
The Trusted Agent 2026 results for Miles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
GooglePhil was very helpful and friendly. Thank you
Hi Susanna, Thank you so much for your kind feedback. I’m really pleased to hear Phil was able to help and that you found him both helpful and friendly. I’ll be sure to … More
5/5
GoogleBeautiful property, Phil was excellent at showing us around, very professional.
Thank you for letting us know how Phil did! We look forward to helping again in the future. Take care!
5/5
GooglePhil showed us around the property we are interested in and then left us the look around on our own, a lovely touch we haven’t experienced before
Thank you for your lovely feedback. I’m really pleased to hear you appreciated being given the space to look around comfortably, I always think it’s important to let people explore properly once I’ve covered the key details. … More
5/5
GoogleMet Phil Hopkins on a couple of times out viewing, He was extremely friendly, knowledgeable and gave us the answers to all of our questions. Would highly recommend!
Thank you, Callum, for your wonderful feedback. If you have any further questions, please feel free to reach out to us. Thank you, Dan
5/5
GoogleGreat company- great service and smashing staff
Thank you for the feedback Bob! Kind regards Charlotte
5/5
GoogleFound a property to rent via this agent and they were excellent from start to finish. The whole process was quick and easy to get sorted. Then a number of personal issues arose which made getting moved in difficult and delayed the process. …
Thank you so much for your kind review, Malcolm. We’re really pleased to hear that you found the rental process smooth and supportive, even when unexpected challenges came up. Our team is always happy to help take the pressure off and … More
5/5
TrustpilotExcellent service from Louise
Miles and Barr didn’t sell our property, but we did buy a property marketed by them. Their service was excellent especially Louise the sales progressor, who kept me updated throughout the process. There were a number of issues in the final week before completion. Louise did an exceptional job keeping me in the loop with updates regarding the exchange and sending emails to all parties involved in the transaction. Louise is a credit to your team
5/5
TrustpilotI recently purchased my home through Miles & Barr
I recently purchased my home through Miles & Barr, and the experience was smooth and professional from start to finish. The team was responsive, knowledgeable and always willing to answer questions promptly. I particularly appreciated their responsiveness to our desire to complete before Christmas.
We're glad you enjoyed your experience purchasing your home. We appreciate that the team was responsive and knowledgeable, and that we met your Christmas deadline. Thank you for your recommendation.
5/5
GoogleVery helpful and always communicate effectively and in a timely manner. Would recommend!
Hi, thank you so much for leaving us such a positive review, its really appreciated and we look forward to helping you soon. Kind regards, Dan Woodward, Sales Director.
5/5
GoogleRecently viewed a property accompanied by Phil Hopkins. Found Phil to be very knowledgeable, helpful and willing to provide information when asked. All in all great personality made us feel at ease during the viewing.
Thank you for your kind feedback! We’re thrilled to hear that Phil made your property viewing in Broadstairs enjoyable, informative, and relaxed. Creating a welcoming and professional experience for every house viewing is exactly what our … More
4/5
TrustpilotGreat coordination from Louise to…
Great coordination from Louise to maintain momentum on the process, and that's very much appreciated. We had been letting out the property for 13 years through Miles & Barr, and internal M&B communication from Sales could have been smoother. Overall pleased with the service we received.
We appreciate your feedback and are happy to hear that the coordination was helpful from Louise, your sales progressor. We'll address the communication issues to improve our service. Thank you for your long-term relationship with us here at Miles and Barr. We wish you all the best for the future.
5/5
TrustpilotSuccessful Sale of my Home 2023
I have now been in my new home for 3 months. ALL the staff at Miles & Barr were so very helpful and professional right from initially putting my house on the market to getting a firm offer in Spring 2023. At this point I feel the star of the team was my appointed Negotiator Suzzanne Beardon. She was so supportive, helpful and nothing was too much trouble right through to completion. Thank you Team Miles & Barr
5/5
GoogleWe met with Phil today and he has very friendly and professional. It is always nice to meet with him when we look around properties.
Thank you for your kind feedback. I’m really pleased to hear you’ve found Phil both friendly and professional, and that your viewings with him continue to be a positive experience. I’ll make sure he sees your comments. … More
5/5
GoogleThanks Phil for showing us around
Hi Iain, thank you for leaving a positive review, we really appreciate you taking the time in doing so it really means a lot to us. Thank you - Dan
5/5
GoogleHad a viewing with Phil at M&B Broadstairs. He was very professional and knowledgable about the property and area. He was very friendly and would definitely ask him to conduct viewings in the future
Thank you for your lovely feedback! We’re thrilled to hear that Phil provided a professional, knowledgeable, and friendly experience during your property viewing in Broadstairs. We’ll be delighted to assist you with future house viewings … More
4/5
GoogleContracted to miles and Barr for 20 weeks and in that time had minimal viewings which resulted in us reducing our price three times. Admittedly this was due to market forces but even doing this we had next to zero interest. Luckily we had …
HI Richard, Thank you for taking the time to share your feedback. We’re glad to hear that Phil provided friendly and professional support during the viewings and helped you secure a successful sale. … More
5/5
TrustpilotVery helpful
Very helpful, continously kept up to date with progress by Jade Eccott and helped to prevent any delays. Cannot fault.
Thank you for your wonderful feedback! We're thrilled to hear that Jade, your sales progrssor, provided you with continuous updates and support to ensure everything ran smoothly. We always strive for efficiency and professionalism, putting our customers first. If you need anything else, please don't hesitate to reach out to us.
1/5
TrustpilotNever use again - Steer clear
Would never use them again, horrible communication, attitude and service. Incompetent throughout. Information was never passed to us and had to chase on multiple occasions, culminating in sellers refusing to hand over keys whilst Miles and Barr staff watched on despite calling us earlier that day to hand the keys over advising which we weren't the legal owners which was odd as our keys were handed in minutes later. After handing our keys in to them they simply watched a seller refuse to pass us keys after funds had cleared and hour earlier. Ridiculous company no backbone.
5/5
GoogleMe and my partner had a lovely time dealing Phil.
Hi Kalum, thank you so much for leaving us such a positive review, its really appreciated and we look forward to helping you soon. Kind regards, Dan Woodward, Sales Director.
5/5
GoogleVery nice bungalow in great location. Estate Agent, Phil Hopkins, was knowledgeable about local area and helped me decide on next steps.
Thank you for your kind words. It's great to hear that Phil's local expertise and support helped you with your next steps. We always strive to provide professional service with integrity and efficiency.
5/5
GooglePhil was amazing and attentive.
Thank you for your feedback! We’re delighted to hear your kinds words regarding Phil. We look forward to helping you in the future. Best regards, Dan Woodward. Sales Director
5/5
GoogleI want to thank all the staff from Miles and bar who made it possible for me to buy the house in a record time, especially Dan Wooward and Lisa Cook who have been very correct in their work and communication. THANK YOU 😊 …
4/5
GoogleVery friendly sales advisor showing us around the house we wanted to see. Thankyou
Thank you for your lovely review. We're so pleased to hear that you found our sales advisor friendly and that you enjoyed your viewing. We really appreciate your feedback and hope to have the opportunity to help you … More
5/5
GoogleI've received nothing but excellent service from the Broadstairs branch, the team there are very nice and polite and are great with communication. I've dealt with a lady named Laura, she is very friendly and nothing seems to much trouble for her.
Thank you so much for your kind words! We’re thrilled to hear that Laura and the Broadstairs team provided such excellent service, we’ll be sure to pass on your lovely feedback to her this morning, thank you, Dan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Miles and Barr won Trusted Agent in The Trusted Agent 2026 awards.
