Trusted Agent profile · Broadstairs
Verified
★★★★★
1,434 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1WP
Part of Miles, see every office.
Miles's office in Broadstairs, at 45 High Street, is rated 4.6 out of 5 across 1,434 reviews on two platforms, including 592 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Miles won in 2026.
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
TrustpilotEfficient and Supportive Throughout
The sale was agreed rapidly and M&B were very supportive throughout what seemed to us a long UK sales process, right through to exchange and hopefully completion next week
Thank you for sharing your positive experience, Nicholas. We're delighted to hear that our support made the sales process feel efficient and seamless for you.
5/5
GooglePhil showed me around a property, very knowledgable and friendly
Hello Harry, Thank you for your positive comments on Phil an taking the time to leave him a review. Kind regards Charlotte
5/5
GoogleA very professional service. Phil, our viewing agent, was prompt and courteous. We didn’t feel rushed and Phil had good knowledge of the property. Quick response to follow up questions.
Thank you for your kind words, Julie. We're delighted to hear that you found our service professional and that Phil provided you with prompt and knowledgeable support. We strive to ensure our clients feel valued and well-informed throughout … More
5/5
TrustpilotI was shown around 2 properties…
I was shown around 2 properties yesterday by a lovely lady called Mia Steven’s from Miles and Barr . Looking for a home can be very stressful and Mia put us at complete ease . She was very bubbly , chatty lady and answered all of our questions . Mia gave us plenty of time to look around each property and explained in great detail what would happen next . I would highly recommend Mia to anyone who may find the process of finding a home for your family a tad daunting . Very highly recommended
5/5
TrustpilotKayleigh, Maddy & Emily Were Stars!
The team at Miles & Barr have been fantastic throughout the process of selling my home. A special shoutout to Kayleigh, Maddy, and Emily, your communication has been spot on and nothing has ever been too much trouble. Thank you all for making it such a smooth experience!
5/5
Trustpilotjade was amazing she was there every…
jade was amazing she was there every step of the way. thank you so much for all your help
Thank you for your kind words, Shani. We're thrilled to hear that Jade provided exceptional support throughout your journey. We strive to deliver a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us
5/5
TrustpilotGreat experience
I am delighted with the exceptional service provided by Miles and Barr, and I want to give special commendation to Donna, my dedicated agent.Donnas’s management of my flat has been outstanding. She handles urgent repairs, regular maintenance very quickly and efficiently. Her detailed and timely emails to keep me in the loop has made communication easier and made me feel confident about speaking to her in the future The Agency's reliable service and has made my experience incredibly positive. If you're seeking a trustworthy lettings agency with a personal touch, look no further. Thank you Donna and everyone at miles and Barr
5/5
TrustpilotBroadstairs Branch - Charlotte Silk and Lisa Cook.
I initially registered with a couple of the smaller “family” agents in Broadstairs to sell my house and look for another but genuinely lost faith in the whole process until I decided to go with a refreshingly unpushy Charlotte in Broadstairs who helped me find my dream home. Through no fault of Miles and Barr, it’s taken a while to get to exchange but Lisa Cook has been fantastic in calmly dealing with everyone involved and offering advice and guidance all the way through since offers were accepted. I’ve just exchanged and can’t wait to move. 100% recommend.
5/5
GoogleHil was very professional and knowledgeable and had lots of great local insights.
Good afternoon, Thank you so much for taking the time to leave us a review of your experience with Phil, great to meet you both earlier today and we look forward to helping you … More
5/5
GoogleVery good experience. Phil was great showing us round properties.
Hi Lauren, thank you so much for letting us know about your viewing today with Phil, we really appreciate you letting us know how we did, thank you Dan
5/5
GoogleProfessional and efficient support on looking for property purchase so far
Hi Marisa, Thank you so much for your feedback, its really appreciated and we look forward to assisting you moving forward, thank you, Dan
5/5
GoogleJust wanted to show my appreciation towards Phil, he was amazing with his communication and showed professionalism throughout our viewing, allowing us the time to look around without feeling rushed and answering questions we had to a very …
Thank you very much for your kind words. I’m delighted to hear that Phil’s professionalism, clear communication, and relaxed approach made your viewing such a positive experience. I’ll be sure to pass on your fantastic feedback to him, I’m … More
4/5
TrustpilotMiles and Barr were an efficient…
Miles and Barr were an efficient company for the purchase of my property. I was a bit disappointed to have to pay for my identity checks and not have any option but to do that, other services I used just swallowed that cost themselves.I was assigned a wonderful Sales Advisor, Shelley Webster, who updated me regularly on the process, answered any questions needed and called me to discuss any of my worries which was so reassuring. She was so supportive and made the process so much easier. She is a real asset to the company and made everything much less stressful!
5/5
TrustpilotFelt like they had my interests at…
Felt like they had my interests at heart and worked hard to get the best result for me and my family. Everyone was professional and friendly
Thank you for sharing your wonderful experience, Joshua. We are thrilled to hear that you felt we had your best interests at heart and that our team provided professional and friendly support. We strive to deliver a seamless experience. If you ever need further assistance, please don't hesitate to reach out to us.
5/5
GoogleI phoned the recently opened Broadstairs branch, to make an enquiry about selling my property and what I would need to do. I was very impressed with the young lady who I spoke too, Charlotte is very informative, very knowledgeable in all aspects of selling property and what it entails, this have given me lots to think about and when I have made my decision I will be calling on Charlotte to help me.
Dear Amanda, I’m so grateful for your kind words. It’s always so refreshing to hear that we are doing a good job! Charlotte loved reading this - we look forward to working with you in the future. Warm Regards, Dan Woodward, Branch Manager.
5/5
GoogleI would highly recommend Miles & Barr. The team at Broadstairs have been fantastic. A special mention goes to Max Squires, who went above and beyond in facilitating a professional and personable service. He was knowledgeable, honest and friendly - a credit to the team.
Thank you for your review. We’re pleased Max was able to provide an excellent and personable service, your kind words are very much appreciated. Kind regards, Dan Woodward
5/5
TrustpilotOutstanding Agents from marketing…
Outstanding Agents from marketing through sale and ultimately completion. Bradley, Louise and the whole team have worked hard to see the sale of my property through to final completion. They achieved my sale in less than the 16 to 20 weeks expected in a difficult market but managed it extremely professionally.Special thanks to Louise Daly for keeping me well informed on all the good and bad that happens in this process. I highly recommend this well managed agency
5/5
GoogleCharlotte and Sarah have been a god send throughout the process of me buying my first house and I am so grateful for them working so hard to get me the best possible outcome and keeping me informed along the way. Thankyou so much🌟 …
Thank you so much for your lovely review! We’re thrilled to have been able to support you through your first home purchase, it’s such an exciting milestone. Charlotte and Sarah are delighted to hear your kind words and we’re so glad you felt informed and supported every step of the way. Thank you, Dan.
5/5
GooglePhil Hopkins ( sales advisor) conducted the viewing of Park Avenue, Broadstairs with us. We liked the house and were able to view and absorb details in a relaxed way and particularly appreciated Phil's approach - he was friendly, warm and …
Thank you for your wonderful review, Cleo. We are thrilled to hear that Phil provided a friendly and relaxed viewing experience at Park Avenue. Your feedback is greatly appreciated, and we look forward to supporting you in the future. Kind regards, Dan Woodward
5/5
TrustpilotI used Miles and Barr as the company…
I used Miles and Barr as the company are local to the property i was selling. My initial contact and interactions with Ryan of the Westgate branch were excellent and he was able to answer all my questions or find an answer. I felt valued as a client. This continued through my sale and the help of Debbie Mead. Excellent. She answered ALL my emails and phone calls and was able to help with interactions between the buyer and Myself and Solicitor. Debbie was robust at problem solving and i don’t think the sale would have been as smooth if it wasn’t for her and her work behind the scenes. I would recommend the company and staff above highly.
5/5
TrustpilotExcellent customer service from Louise
I was in quite a long chain which resulted in a fraught and very stressful journey but Louise my Sales Negotiator worked tirelessly to get my sale over the line and I finally moved into my new property in December 2023. There were times when I thought about giving up but Louise was always there with a reassuring calmness and she was very dedicated and professional and a credit to Miles & Barr and I cannot recommend her high enough
5/5
TrustpilotInvaluable support from Louise Daly
When I sold my house last November I was lucky enough to have Louise Daly to guide me through every step. She was so supportive through the whole process and was always proactive in taking the process to the next step, ensuring that the sale completed at the earliest opportunity. I am so grateful for the time she spent answering all of my enquiries/concerns with her wealth of knowledge, making me feel much more confident with everything that was happening. Thank you Louise.
5/5
TrustpilotExceptional Support for a First-Time Buyer!
I recently purchased my first home through Miles and Barr, and I cannot express enough how grateful I am for the outstanding service provided by their team. From the initial stages to the final closing, the staff at Miles and Barr went above and beyond to make the entire process smooth and stress-free.As a first-time buyer, I had many questions and concerns, and the team at Miles and Barr were incredibly patient and friendly. They took the time to explain each step of the process, ensuring I felt comfortable and informed throughout. Their expertise and guidance were invaluable, and I truly felt like they had my best interests at heart.What stood out the most was the friendliness and helpfulness of the staff. They were always approachable, ready to address any queries promptly, and went the extra mile to keep the transaction moving forward. Buying a home can be a daunting experience, but Miles and Barr turned it into a positive journey for me.I highly recommend Miles and Barr to anyone in search of a reliable and supportive estate agent. Their commitment to customer satisfaction, combined with a genuine friendliness, makes them an excellent choice, especially for first-time buyers like myself. Thank you, Miles and Barr, for making my home-buying experience a truly enjoyable one!
5/5
TrustpilotLisa Cook - angel in disguise!
House purchases are ALWAYS stressful but especially so when your mortgage offer is expiring and the solicitors are incompetent however... Lisa Cook from Miles and Barr has been by far THE most helpful person I've had the pleasure of dealing with in the entire process and quite honestly without Lisa's patience, understanding and wealth of knowledge I may have genuinely lost the plot by now. Thank you Lisa for keeping me calm, keeping me composed, and keeping me updated and guiding me in the best possible way to enable a quick, seamless and successful house sale and purchase. Your communication has been absolutely fantastic!
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The Trusted Agent 2026 results for Miles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Yes. Miles and Barr won Trusted Agent in The Trusted Agent 2026 awards.
