Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe sales team were very helpful and…
The sales team were very helpful and friendly and during the sale period Denise the Miles and Barr liaison person kept us up to date with the progress, ie for the solicitors, surveys etc.
Ray · 28 May 2026
Agent replied · 30 May 2026
Thank you for sharing your wonderful experience, Ray. We're delighted to hear that our sales team provided helpful and friendly support. It's great to know that Denise, your sales progressor, kept you informed throughout the process
★★★★★ 5/5
GooglePhil was great, friendly, confident and very helpful. I would highly recommend. Thanks for a great viewing.
Lewis · 22 August 2025
Agent replied · 23 May 2026
Hi Lewis, we are really pleased to hear of your kind words regarding your viewing with Phil, we hope to help you find a home soon. Kind regards, Dan Woodward.
★★★★★ 5/5
GooglePhil showed us round 5 houses this afternoon, one of which he kindly arranged at very short notice. He was helpful and informative and really made the viewing process relaxed and informal. I would definitely recommend using Phil and Miles & Barr
Andrew · 21 March 2026
Agent replied · 24 March 2026
Thank you so much for your kind words, Andrew. We're thrilled to hear that Phil made the viewing process relaxed and informal while providing helpful and informative support. Your recommendation means a lot to us. Have a great week, thank you Dan
★★★★★ 5/5
GoogleRecently viewed a property with Phil Hopkins! He was brilliant very thorough and well spoken
Jordan · 29 September 2026
Agent replied · 6 October 2026
Thank you Jordan for your review and for commenting on your positive viewing experience you had with Phil. Kind regards Charlotte
★★★★★ 5/5
TrustpilotMiles and Barr sold our property
Miles and Barr sold our property. It was a very difficult chain (not their fault!) but their sales progressor, Annie, was absolutely amazing. Kept in regular contact, always went above and beyond. Thank you so much.
Polly · 5 May 2026
Agent replied · 11 May 2026
We're so happy to hear that Annie's support made such a difference during a challenging chain. We appreciate your positive feedback and thank you for recognizing her dedication and hard work in selling your property.
★★★★★ 5/5
Google@ Max Squires, I sincerely appreciate all of your assistance!
I'm ecstatic to have at last found my home.
Months of searching, cancellations, and disappointments were rather taxing for …
Elaine · 16 June 2026
Agent replied · 10 June 2026
Thank you, Elaine, for sharing your wonderful experience with us. We're thrilled to hear that our support made your home search enjoyable and efficient. We pride ourselves on our professionalism and clear communication, ensuring every client feels valued. Congratulations on finding your new home, and we wish you all the best!
★★★★★ 5/5
GooglePhil has shown us round a number of properties and has been very welcoming including me and my parents in conversation around the property. We haven’t felt rushed while looking around the properties and he’s been happy to answer questions and look into queries.
Sarah · 24 February 2026
Agent replied · 24 March 2026
Hi Sarah. Thank you for your lovely feedback! We’re so pleased to hear that Phil has made your property viewings in Broadstairs welcoming and unrushed, and that he’s taken the time to answer questions for you and your parents. Providing a … More
★★★★★ 5/5
GoogleDealt with James at the Broadstairs branch initially when I had other agents value my Mothers property, stupidly I went for a higher valuation and lower fee with another agent which failed to work out (surprise, surprise). Having gone back to James he was extremely proactive as were all of his colleagues. Being an Estate Agent myself in East London, I should have known better and gone with James in the first place, he wasn't the cheapest fee, but, you get what you pay for at the end of the day.
Cannot recommend James and the Miles & Barr team highly enough. 5* servicePositiveResponsiveness, Quality, Professionalism, Value
Gary · 18 June 2021
Agent replied · 17 June 2024
Dear Gary, Thank you so much for the great feedback, it is really appreciated. We try really hard to provide an exceptional service at Miles and Barr in Broadstairs and we are really happy to hear your kind words on your recent sale with us. Kind Regards. Dan, Branch Manager.
★★★★★ 4/5
GoogleDuring our search for a property we came to know many of the sales team at Miles and Barr and found Dasha who sold us our new home to be very helpful and friendly. This applies to most of those who showed us around the many properties we viewed. I wasn’t so impressed with the service following the acceptance of our offer - the person we dealt with was clearly stretched. There is no doubt that M&B are pretty dominant locally as demonstrated by the number of properties they marketed during the 6-9 months we were actively looking.
Swonderful · 18 June 2021
Agent replied · 17 June 2024
Dear Mary,
Thank you for leaving us such a positive review, Dasha is thrilled to read such lovely comments and I am sorry to hear that you found the after service disappointing and I will be looking into this today for you. We hope you enjoy your new home, please do let us know if we can help again. Warm Regards, Dan Woodward, Branch Manager.
★★★★★ 5/5
TrustpilotBecky at Miles and Barr was incredibly…
Becky at Miles and Barr was incredibly helpful and responsive during the whole process after the offer was accepted on my house through to the exchange and completion. She was quick to respond and supported me throughout, communicating with all parties involved to help our process move thoroughly and efficiently. Thank you Becky!
Kelsey · 23 June 2025
★★★★★ 4/5
GoogleDuring our search for a property we came to know many of the sales team at Miles and Barr and found Dasha who sold us our new home to be very helpful and friendly. This applies to most of those who showed us around the many properties we viewed. I wasn’t so impressed with the service following the acceptance of our offer - the person we dealt with was clearly stretched. There is no doubt that M&B are pretty dominant locally as demonstrated by the number of properties they marketed during the 6-9 months we were actively looking.
Mary · 22 May 2021
Agent replied · 11 November 2024
Dear Mary,
Thank you for leaving us such a positive review, Dasha is thrilled to read such lovely comments and I am sorry to hear that you found the after service disappointing and I will be looking into this today for you. We hope you enjoy your new home, please do let us know if we can help again. Warm Regards, Dan Woodward, Branch Manager.
★★★★★ 5/5
GoogleWe met with Sales Advisor Phil Hopkins who was extremely friendly from the moment he introduced himself. He was knowledgeable of the property we were viewing and used his own personal experience to describe the surrounding area. He had a …
Craig · 16 March 2026
Agent replied · 23 May 2026
Thank you, Craig, for sharing your wonderful experience with Phil. We appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleHad a 2nd viewing today with Phil and I can honestly say what a great person he is very open and honest and answered any questions to his best ability
Jack · 6 June 2026
Agent replied · 9 June 2026
Thank you for your feedback, we look forward to helping you in the future. Kind regards, Dan
★★★★★ 5/5
GooglePhil was an absolutely brilliant guy, well informed and patient with all our questions.
Brian · 2 September 2025
Agent replied · 23 May 2026
Thank you for your wonderful feedback! We’re so glad to hear Phil was able to answer all your questions and make the process a positive experience. We really appreciate you taking the time to share this. Thank you Dan
★★★★★ 5/5
GooglePhill was amazing very informative friendly and helpful answered all our questions and very personable.
JENNIE · 22 August 2025
Agent replied · 23 May 2026
Good evening Jennie, that's great to hear, thank you for taking the time to leave such a positive review from your viewings with Phil, he will be really pleased to hear of your kind words. We look forward to helping you in the future. Kind regards, Dan
★★★★★ 5/5
GooglePhil Arrived on time to show us the property and was understanding on the layout of the house and made sensible suggestions on changes we could make , didn’t try and put spin on anything we raised just offered good construction advice .
Colin · 24 February 2026
Agent replied · 24 March 2026
Hi Colin. Thank you so much for your thoughtful feedback! We’re really pleased to hear that Phil was punctual, knowledgeable, and offered honest, practical advice during your viewing. We truly appreciate you taking the time to share your experience, thank you, Dan
★★★★★ 5/5
GoogleMet up with Phil for a viewing, great gentleman, gives you great advice and if answer is unknown he does get back to you!!
Nick · 16 July 2026
Agent replied · 25 July 2026
Thank you for your fantastic review. We're delighted to hear that you had such a positive viewing experience with Phil.
It's great to know that you found him helpful, approachable, and knowledgeable. … More
★★★★★ 5/5
GoogleI was greeted by a warm and welcoming Phil at a viewing yesterday, who made our whole experience of viewing this property a true delight. He was very knowledgable and a real ease to be around. I would love for Phil to show us around any …
Ashley · 16 January 2026
Agent replied · 24 March 2026
Hi Ashley, Thank you so much for taking the time to leave such a kind review. We’re delighted to hear that Phil made your viewing such a positive and enjoyable experience. His warm approach and in-depth knowledge are qualities we’re very … More
★★★★★ 5/5
TrustpilotRecent rent increase review handled…
Recent rent increase review handled proactively, quickly and efficient by Abi Matanle
Peter · 1 October 2026
Agent replied · 3 October 2026
Thank you for your kind words, Peter. We're delighted to hear that Abi handled your recent rent increase with such efficiency and professionalism. We always strive to put our customers first and provide clear communication and support. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleSarah and Charlotte were such a great help!
Charlotte · 22 October 2025
Agent replied · 23 May 2026
Thank you so much for your kind words! We’re so pleased to hear that Sarah and Charlotte were such a great help, we’ll be sure to pass your lovely feedback on to them. Kind regards, Dan
★★★★★ 5/5
GoogleThank you Phil for showing us around. Informative, polite, friendly and helpful 👍 …
Steve · 22 August 2025
Agent replied · 23 May 2026
Hi Steve, thank you for taking the time to leave such a positive review, its made Phil's day to read such kind words. Thank you, Dan Woodward.
★★★★★ 3/5
TrustpilotInclusivity
I feel it was OK, glad to see I was included in all correspondence and not just sent to my sister, this made me feel involved in what has been a sad situation
Donna · 7 May 2026
Agent replied · 12 May 2026
We appreciate your feedback and are glad you felt included during this difficult time. It's important to us that everyone involved feels supported and informed.
★★★★★ 5/5
GoogleWhen we viewed the property yesterday that Phil showed us round. He was very helpful and answered all our questions about the property. If we book a viewing with miles and Barr again will definitely ask for him to show us round.
Molly · 24 February 2026
Agent replied · 24 March 2026
Thank you so much for your lovely review, Molly! We’re really pleased to hear that Phil was so helpful and able to answer all your questions. He’ll be delighted to know you’d ask for him again, we really appreciate your kind words, thank you, Dan
★★★★★ 5/5
TrustpilotPrompt response to an identified…
Prompt response to an identified concerns. The amazing staff was able to escalate and this was sorted promptly. She's kind, brilliant and professional.
Patience · 14 July 2026
Agent replied · 4 October 2026
Thank you for sharing your experience, Patience. We're thrilled to hear that our amazing team was able to address your concerns with such efficiency and professionalism. If you need anything further, please don't hesitate to reach out to us.
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