Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReally positive experience, Phil was knowledgeable and professional and made the viewing a pleasure. A credit to miles and barr
Tilly · 24 December 2025
Agent replied · 24 March 2026
Thank you so much, Tilly! We’re delighted to hear you had such a positive viewing experience. Phil will be thrilled to know his knowledge and professionalism made a great impression, he is definitely a credit to the team! 😊 We really appreciate your feedback and hope to support you further on your property journey. Thank you, Dan …
★★★★★ 5/5
GoogleI have bought and sold a couple of properties with Miles and Barr and left the accompanied viewings in the very capable hands of Phil Hopkins. I have found him professional, punctual and courteous. He makes a point of understanding the …
David · 16 July 2026
Agent replied · 15 July 2026
Thank you for your wonderful feedback. We’re delighted to hear about your positive experience with both Miles & Barr and Phil. It’s fantastic to know that Phil’s professionalism, knowledge and enthusiasm have helped make the viewing process … More
★★★★★ 5/5
GoogleHad a great viewing today … Phil was brilliant and so helpful. No pressure and very professional … thank you so much
Alice · 5 December 2025
Agent replied · 12 December 2025
HI Alice, Thank you so much for your lovely feedback! We’re delighted to hear you had a great viewing, Phil will be so pleased to hear your kind words, when he returns to the office tomorrow, thank you, Dan
★★★★★ 5/5
GoogleHave had excellent support while purchasing a property. Phil was brilliant showing us around, very friendly and accommodating. Questions have always been quickly answered, and even if they didn't know right away, a prompt answer was always found.
Luna · 22 June 2025
Agent replied · 23 May 2026
Thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Many thanks
Dan Woodward
★★★★★ 5/5
TrustpilotThe service received has been…
The service received has been excellent.
Mel the sales progressor has kept me informed throughout the whole process.
Ruben has also been amazing throughout my many viewings (sale and purchase ).
Miss · 23 September 2026
Agent replied · 30 September 2026
Thank you for your wonderful feedback, Miss Laws. We're thrilled to hear that Mel and Ruben provided you with excellent support throughout your journey. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 1/5
TrustpilotDATA BREACH & INCORRECT INFO
I keep being contacted in relation to a property I have not been on the tenancy agreement for since Nov 2023. Despite being told it was an error on previous occasions and records would be updated...the last communications (after I responded to an email) advised I was still on said tenancy and it would be looked into. I forwarded proof of my release from the tenany and have been advised ''we'll look to get you removed'' this has been over a week and communications have been lacking and I am completely in limbo with what's going on. This is also a blatant GDPR breach.
Jenni · 28 May 2026
★★★★★ 4/5
TrustpilotOur dealings with our property Manager…
Our dealings with our property Manager at Miles and Barr have been good. They are usually available (or if not will return your call), willing to listen, and quick to act. If they say they will investigate an issue they will.
Keith · 16 July 2026
Agent replied · 25 July 2026
Thank you for sharing your experience, Keith. We are delighted to know that our team has been responsive and quick to address your concerns. We strive to deliver a seamless experience through clear communication and consistent support. If you have any further feedback, please feel free to reach out to us.
★★★★★ 5/5
GooglePhil has shown us a number of properties and immediately makes you feel at ease during the stressful process of house hunting! He is a very friendly, personable, approachable gentleman! Very knowledgeable and helpful and when he doesn’t know the answer to questions he finds it out and gets back to you quickly.
Sherrie · 18 April 2026
Agent replied · 18 May 2026
Thank you for sharing your wonderful experience, Sherrie. We're delighted to hear that Phil made you feel at ease during your house hunting journey. Our team is committed to providing professional support and local expertise, ensuring clear … More
★★★★★ 5/5
GooglePhil was very knowledgable. We had plenty of time to look around and take in the property we were viewing. Highly recommend
Christina · 22 November 2025
Agent replied · 23 May 2026
Hi Christina, Thank you so much for sharing your feedback. We’re thrilled to hear that Phil’s expertise and friendly approach made your property viewing such a positive experience. It’s wonderful to know you had the time to explore the … More
★★★★★ 5/5
TrustpilotThe support and sales progression by…
The support and sales progression by Louise Daly following the sale of the property has been faultless. She has updated me on a weekly basis and chased buyer and solicitors to ensure the sale concludes swiftly and problem free. Would highly recommend .
Judith · 29 June 2026
Agent replied · 2 July 2026
Thank you for your wonderful feedback, Judith. We are thrilled to hear that Louise provided you with exceptional support and kept you updated throughout the process. Our team is dedicated to delivering a seamless experience with professionalism and integrity. We truly appreciate your recommendation and are here for any future needs you may have
★★★★★ 5/5
TrustpilotMiles and Barr have been extremely…
Miles and Barr have been extremely helpful from the valuation through to the sale of my bungalow. They have keep me updated at every stage of the process and I have been very happy with the services from the team in branch and Melissa Scarsbrook the Senior Sales Progressor.
Karen · 14 May 2026
Agent replied · 19 May 2026
We're so pleased to hear that our team was extremely helpful from valuation to sale. We appreciate your kind words about being kept updated and happy with our services.
★★★★★ 5/5
GoogleJust had a viewing with Phil Hopkins at M&B. Very smooth, punctual +got on very well.
From the booking process clicking on the Rightmove link all the way through was very easy. Thank you team M&B
Yousef · 14 August 2026
Agent replied · 19 August 2026
Thank you for sharing your experience, Yousef. We're thrilled to hear that your viewing with Phil was smooth and enjoyable. We appreciate your kind words and look forward to assisting you again in the future. Many thanks, Dan Woodward, Sales Director
★★★★★ 5/5
GooglePhil was really friendly, approachable and put us at ease straightaway. Very helpful as we went round the property. Gave us the time and information we needed. Very professional.
Eleanor · 6 September 2025
Agent replied · 23 May 2026
Thank you for such kind feedback! We’re delighted to hear Phil made you feel at ease and provided all the time and information you needed during the viewing. Professional, friendly service is what we strive for, so it’s wonderful to know this came across. Best regards, Dan Woodward
★★★★★ 5/5
GooglePhil showed my son around several properties, he was very professional and knowledgeable, and my son is now in the process of buying one the flats.
Paul · 12 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to write such a positive review, he will be pleased to hear your comments. It is greatly appreciated. Kind regards Charlotte
★★★★★ 5/5
TrustpilotVery proactive & responsive
Debbie was fantastic - very proactive, responsive and genuinely empathetic to the stresses of moving home. Thanks Debbie!
Bree · 17 December 2025
Agent replied · 24 December 2025
Thank you for your kind words about Debbie, your sales progressor. We aim to make the moving process as stress free as possible and are really pleased to hear that you found Debbie empathetic and proactive. Thank you again for sharing your experience with us
★★★★★ 5/5
GoogleGreat knowledge of the area & house - thank you Phill for a great viewing.
Maggie · 11 January 2026
Agent replied · 24 March 2026
Hi Maggie, thank you for taking the time to leave a five star review, we really appreciate your feedback, thank you - Dan
★★★★★ 5/5
GoogleThank you Phil for being so informative and knowledgeable about the property
No pressure or sales pitch
Claire · 24 December 2025
Agent replied · 24 March 2026
Thank you for your kind words! We’re delighted to hear that Phil provided a knowledgeable and informative experience without any pressure. Your feedback means a lot to us, and we’ll be sure to pass it on to him. … More
★★★★★ 5/5
GoogleWas shown around by Phil W. He was very informative, answered all my questions and I felt comfortable in his presence. Very pleased with my viewing.
Justine · 9 October 2026
Agent replied · 13 October 2026
Hi Justine, thank you for your positive review regarding your recent viewing experience with Miles and Barr. I hope that your property search continues to go well! Kind regards Charlotte
★★★★★ 5/5
GooglePhil was amazing, very professional and informed about the property that we viewed.
He was very personable and a pleasure to deal with!
Kai · 22 October 2025
Agent replied · 23 May 2026
Thank you for your wonderful feedback! We're thrilled to hear that Phil was professional, knowledgeable, and personable, I will be sure to pass on your kind words to him when he returns to the office tomorrow. Kind regards, Dan
★★★★★ 5/5
GooglePhil showed me round a property and he was lovely and really helpful and all around a really good sales advisor .
Would 100% recommend him and the rest of miles and Barr .
Gracey · 14 August 2026
Agent replied · 19 August 2026
Hello Gracey, thank you so much for your kind comments, its really great to hear. Kind regards, Dan Woodward, Sales Director
★★★★★ 5/5
GooglePhil Hopkins is a darl, polite, friendly and professional. Thank you for facilitating such easy viewings.
Nicola · 24 December 2025
Agent replied · 24 March 2026
Thank you so much for your kind words! We’re really pleased to hear Phil made your viewings so easy and enjoyable, I'll be sure to pass on your feedback to him, thank you, Dan Woodward
★★★★★ 5/5
TrustpilotHighly recommend
The whole team, from Luke at offer stage to Denise who manages everything once the sale starts progressing have been amazing. Couldn’t recommend enough, it wasn’t an easy road with the sale of my property to purchase on with M&B but they took some of the stress out of it.
Gemma · 19 April 2026
Agent replied · 11 May 2026
We're happy to hear that the team provided amazing support during your sale. We appreciate your recommendation and are so glad we could alleviate some stress during a challenging process. Thank you!
★★★★★ 5/5
GooglePhil gave us an excellent viewing of the property today
He was knowledgeable about the house itself, about the area, and gave us time & space to fully take in the features and facilities.
Paul · 12 August 2026
Agent replied · 20 August 2026
Thank you for your kind words, Paul. We're delighted to hear that Phil provided you with an excellent viewing and shared his local expertise. We strive to deliver a seamless experience with professional support and integrity. If you have any further questions, please feel free to reach out to us. Thank you
★★★★★ 5/5
TrustpilotBecky was very helpful with keeping…
Becky was very helpful with keeping myself up to date on a regular basis with progress on my buyers solicitors.
Owen · 14 November 2025
Agent replied · 23 November 2025
We're happy to hear that we kept you informed about your buyer's solicitors. We appreciate your positive feedback and are grateful for your time.
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