Trusted Agent profile · Broadstairs
Verified
★★★★★
1,417 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1WP
Part of Miles, see every office.
Miles's office in Broadstairs, at 45 High Street, is rated 4.6 out of 5 across 1,417 reviews on two platforms, including 585 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Miles won in 2026.
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The Trusted Agent 2026 results for Miles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
GooglePhil was fantastic. Helped us find our new house in Broadstairs in warp speed!
Thank you for your wonderful feedback, Taylor. We're thrilled to hear that Phil provided such efficient support in helping you find your new home in Broadstairs. We wish you all the best with your new purchase. Kind regards, Dan Woodward, Sales Director.
5/5
GoogleReally helpful and informative when looking at 2 properties! Thanks Phil
Thank you for the great feedback! We’re so pleased to hear you found the viewings helpful and informative. I’ll be sure to pass your kind comments on to Phil. Best of luck with your property search, and please let us know if we can help further. Dan Woodward, Sales Director
5/5
GooglePhil took us round a lovely house in broadstairs and was so friendly and chatty, would recommend him! Thanks Phil.
1/5
TrustpilotAs a tenant over 2 years with Miles and…
As a tenant over 2 years with Miles and Barrs I repeatedly experienced missed and poor communications, blatant failure to follow procedures and policies, including failures to formally received a complaint. Attitude of senior managers was arrogant and dismissive. A company very much geared towards landlords and NOT tenants.
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide a professional service to both landlords and tenants and will take your comments on board as part of our ongoing review of our processes.
5/5
GoogleMany thanks to Graham and the team for their quick and efficient response.
Thank you, Charlie, for your kind words about our team's quick and efficient support. We truly appreciate your recognition. If you need anything further, please don't hesitate to reach out to us. Kind regards, Dan Woodward, Sales Director
5/5
GoogleSarah Agard is an excellent agent, I was so impressed with her. She helped with the process and made everything so easy. I would highly recommend this estate agent company. Best in the business!
Hello. Thank you so much for your kind words! We’re delighted to hear that Sarah made the process smooth and stress-free for you. We’ll be sure to pass on your lovely feedback and she’ll be thrilled to know her efforts made such a difference. We really appreciate your recommendation!
5/5
GoogleI was so impressed by the helpfulness of the staff, I realise its their job but they were really helpful. I was most impressed by a chap called Phil or Philip soz can't remember his surname. Really kind, understood my needs and was so …
Thank you so much for your kind feedback! 😊 We're delighted to hear that Phil made you feel so well looked after with his kindness, patience, and understanding. We'll be sure to pass your lovely comments on to him, they'll mean a lot. Thanks again for taking the time to share your experience! 🏡 Kind regards, Dan Woodward, Sales Director …
5/5
GoogleWe have just been shown around a property with Phil Hopkins. He was very professional and approachable and gave some good advice. Thank you Phil.
Thank you for your kind words, Lesley. We're thrilled to hear that Phil provided you with professional and approachable service along with valuable advice. We appreciate your feedback and look forward to supporting you again in the future. Kind regards, Dan Woodward
5/5
GoogleWe viewed a property with Phil and we were very impressed. He was punctual, professional and very welcoming, taking time to point out all the key features of the house in a very friendly manner, giving us plenty of space to explore the …
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that you had such a positive experience viewing the property with Phil. If we can help with anything else, please don't hesitate to get in touch. Many thanks, Dan Woodward, Sales Director.
5/5
GooglePhil was great. Punctual, good humoured, knowledgeable about the local area and able to able to answer all our questions about the property.
Hi Paul, Thank you for your feedback. I’m pleased to hear that Phil was punctual, personable, and able to answer all of your questions with confidence. I’ll be sure to share your kind comments with him. Kind regards, Dan Woodward
5/5
GoogleToday we went for our ‘measure up’ viewing. Phil was very helpful and patient while we took pictures and measurements. He was very friendly and kept me company while the mrs was measuring everything in sight! Thank you Phil
Thank you for your great feedback! We're delighted to hear Phil made your measure up viewing such a positive experience. It’s lovely to know he was both patient and friendly while you got everything sorted, we’ll be sure to pass on your kind words to him. Thank you - Dan
5/5
GoogleWe had a fantastic experience with Miles & Barr from start to finish. The whole team provided a friendly, professional and incredibly efficient service, and were particularly supportive of the timescales we were hoping to achieve. Thanks to …
Thank you for your fantastic feedback! We're delighted to hear Phil provided such a helpful and informative viewing. It’s wonderful to know you had a positive experience with our estate agency. Thank you Dan Woodward, Sales Director
5/5
TrustpilotVery Professional
Very Professional, Excellent door. Very well installed. My property manger is Julie Greenstreet and she always goes out of her way to help. The liason between her and the owners makes for a great relationship with the tenant. Very grateful to all party's concernered. Thankyou.
Thank you for sharing your wonderful experience, Barry. We are thrilled to hear that you found our service professional and efficient. It's great to know that Julie provided exceptional support and helped foster a strong relationship with you as a tenant. We appreciate your gratitude and are here to ensure you continue to receive excellent customer value.
3/5
TrustpilotI’m giving the company 3 stars Diane 100.
I’m giving the company, Miles and Barr, only 3 stars because to be honest they are hopeless. I’ve had so many problems with them due to the lack of last minute information and requests that at one point I was seriously considering taking my business to another company. Having said that there is one person who is outstanding. Diane !! She is an absolute credit to the company. Always extremely pleasant, helpful in every way, answers any questions I may have, always emails or calls me back when asked, and sorts out any issues I may have. If it were possible I would give Diane 100 stars. In my opinion she should be running the company and the company would be a lot better off if she were.
5/5
GoogleExcellent viewing guide - thank you Phil. Much helpful information given in a friendly professional way
Hi Keith, thank you for your kind words, we look forward to helping you in the future. Many thanks, Dan Woodward
5/5
TrustpilotMade the stressful experience of selling as easy as possible
I sold my house recently and Louise Daly’s service was especially helpful. She made the process so easy for me and her quick responses to my questions made everything much less stressful. Would highly recommend!
Thank you for sharing your experience, Noriko. We're delighted to hear that Louise provided such efficient support and made the process easy for you. We truly appreciate your recommendation and wish you all the best in your new chapter.
4/5
TrustpilotProfessionalism
Our initial viewing of the property by the Sales Advisor who conducted our initial viewing of the property, was unprepared & ill advised before showing us around. However this was compensated by the professionalism of Denise Lumpkin, Sales Progressor, who couldn't have been more helpful.
Thank you for sharing your experience. We're sorry to hear that your initial viewing was not up to our usual standards. We appreciate your kind words about Denise's professionalism and support. We strive to deliver a seamless experience and would love to discuss any further concerns you may have.
5/5
TrustpilotDealt with all my needs and queries…
Dealt with all my needs and queries very quick and professionally. Easy and very nice friendly staff, both in building speaking face to face and with my agent via emails. Would recommend and tell anyone how good and friendly miles and barr are as a letting agency
Thank you for sharing your wonderful experience, Paul. We're delighted to hear that our friendly staff addressed your needs quickly and professionally. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
5/5
TrustpilotEmily finally did it, well done
Took a long time to sell but but Emily Stickler in particularly drove it forward with lets say challenging buyers. would recommend the company with no problems but the selling market really needs a overhaul in that once you make an offer, you should place a NRD. would save a lot of expense and wasted time.
We appreciate your feedback and are glad you recommend our services. We acknowledge the selling process took longer than expected, and we're thankful someone on our team persevered with difficult buyers. We value your suggestion on improving the market.
5/5
GooglePhil was great at showing us around and very helpful
Thank you for your kind words! We're glad to hear Phil made your experience a positive one while showing you around. Dan Woodward, Sales Director
5/5
TrustpilotLOUISE from miles and barr
LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.
Thank you for sharing your wonderful experience, Ray. We're thrilled to hear that Louise provided such exceptional support and was there for you every step of the way. If you need anything further, please don't hesitate to reach out to us.
5/5
GoogleGreat to have a Sales Advisor with extensive local knowledge. Very professional. Thanks Phil
Hi Steve, thank you so much for your kind words, we will be sure to pass these onto Phil, thank you, Dan
5/5
GooglePhil was great, early for the appointment, knowledgeable and professional
Thank you for your kind feedback. We’re pleased to hear Phil was early, professional, and knowledgeable throughout your viewing. We really appreciate you taking the time to share your experience with us. Dan Woodward, Sales Director
5/5
TrustpilotLouise was really great throughout th…
Louise was really great throughout th whole process, thoroughly recommend!
We're happy to hear that you had a great experience. Thank you for your recommendation; it means a lot to us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Miles, Broadstairs won Trusted Agent; Miles, Canterbury won Trusted Agent.
Send Miles and Barr a message.
