Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotProfessionalism
Our initial viewing of the property by the Sales Advisor who conducted our initial viewing of the property, was unprepared & ill advised before showing us around. However this was compensated by the professionalism of Denise Lumpkin, Sales Progressor, who couldn't have been more helpful.
AB · 3 August 2026
Agent replied · 6 August 2026
Thank you for sharing your experience. We're sorry to hear that your initial viewing was not up to our usual standards. We appreciate your kind words about Denise's professionalism and support. We strive to deliver a seamless experience and would love to discuss any further concerns you may have.
★★★★★ 5/5
TrustpilotMade the stressful experience of selling as easy as possible
I sold my house recently and Louise Daly’s service was especially helpful. She made the process so easy for me and her quick responses to my questions made everything much less stressful. Would highly recommend!
Noriko · 7 October 2026
Agent replied · 13 October 2026
Thank you for sharing your experience, Noriko. We're delighted to hear that Louise provided such efficient support and made the process easy for you. We truly appreciate your recommendation and wish you all the best in your new chapter.
★★★★★ 5/5
TrustpilotDealt with all my needs and queries…
Dealt with all my needs and queries very quick and professionally. Easy and very nice friendly staff, both in building speaking face to face and with my agent via emails. Would recommend and tell anyone how good and friendly miles and barr are as a letting agency
Paul · 14 July 2026
Agent replied · 20 July 2026
Thank you for sharing your wonderful experience, Paul. We're delighted to hear that our friendly staff addressed your needs quickly and professionally. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotEmily finally did it, well done
Took a long time to sell but but Emily Stickler in particularly drove it forward with lets say challenging buyers. would recommend the company with no problems but the selling market really needs a overhaul in that once you make an offer, you should place a NRD. would save a lot of expense and wasted time.
Steve · 10 May 2026
Agent replied · 12 May 2026
We appreciate your feedback and are glad you recommend our services. We acknowledge the selling process took longer than expected, and we're thankful someone on our team persevered with difficult buyers. We value your suggestion on improving the market.
★★★★★ 5/5
GooglePhil was great at showing us around and very helpful
Steven · 23 April 2026
Agent replied · 7 May 2026
Thank you for your kind words! We're glad to hear Phil made your experience a positive one while showing you around.
Dan Woodward, Sales Director
★★★★★ 5/5
TrustpilotLOUISE from miles and barr
LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.
Ray · 16 September 2026
Agent replied · 23 September 2026
Thank you for sharing your wonderful experience, Ray. We're thrilled to hear that Louise provided such exceptional support and was there for you every step of the way. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleGreat to have a Sales Advisor with extensive local knowledge. Very professional. Thanks Phil
Steve · 18 March 2026
Agent replied · 24 March 2026
Hi Steve, thank you so much for your kind words, we will be sure to pass these onto Phil, thank you, Dan
★★★★★ 5/5
GooglePhil Hopkins was great. Very knowledgeable about the property and helpful with any questions. Cheers Phil
Jamie · 15 October 2026
★★★★★ 5/5
GooglePhil was great, early for the appointment, knowledgeable and professional
Basquiat · 18 April 2026
Agent replied · 18 May 2026
Thank you for your kind feedback. We’re pleased to hear Phil was early, professional, and knowledgeable throughout your viewing. We really appreciate you taking the time to share your experience with us.
Dan Woodward, Sales Director
★★★★★ 5/5
TrustpilotLouise was really great throughout th…
Louise was really great throughout th whole process, thoroughly recommend!
Tom · 16 April 2026
Agent replied · 11 May 2026
We're happy to hear that you had a great experience. Thank you for your recommendation; it means a lot to us!
★★★★★ 5/5
GoogleMy husband and myself decided to go with Miles and Barr Broadstairs to sell our property, it proved a lot more difficult than we expected. Our first sale fell through thanks to the buyer at the bottom of the chain pulling out 9 days before exchange. No explanation or thought for anyone else in the chain. Our second sale has exchanged and completed but this was not without stress and worry due to the bottom of the chain again going silent and not responding to emails or phone calls. Thankfully we exchanged and completed in 2 days.
We cannot Thank the manager Dan and his team in Broadstairs enough for their continued support and patience with us. We must have rang at least twice a day for weeks on end trying to make the sale happen. Sarah and Hermione were always happy to see us in the office on one of our many visits. A very big Thank you has to go to Nadine, our sales chaser for want of a better word. She was amazing and did everything she could to get the sale through and she did it. We are not sure who was happier it was over, Nadine or ourselves. It was a roller coaster ride for 18 months but we got there.
If we were ever going to sell or buy again we would not hesitate to go with Miles and Barr. They really were outstanding.
Tracey · 8 April 2025
★★★★★ 5/5
TrustpilotI had a great experience purchasing my…
I had a great experience purchasing my first property through Miles & Barr. I was assisted with the process by Becky who kept me updated throughout, liasised with solicitors and was very informative, helpful and friendly! As well as Giuseppe who showed me around a few properties, again very helpful, friendly and attentive. Great service, thank you all!
Grace · 14 April 2026
Agent replied · 11 May 2026
We're happy you had a great experience purchasing your first property. It's wonderful to hear that Becky and Giuseppe were so helpful, informative, and attentive throughout the process. Thank you for your positive feedback!
★★★★★ 5/5
GoogleMax was very helpful
Adele · 29 May 2026
Agent replied · 9 June 2026
Thank you for your kind words, Adele. We're thrilled to hear that Max provided you with helpful support. If you need anything further, please don't hesitate to reach out to us. Thank you ,Dan
★★★★★ 5/5
GooglePhil was very professional and engaging
Paul · 9 May 2026
Agent replied · 22 May 2026
Hi Paul, thank you for your feedback, we really appreciate it, thank you, Dan
★★★★★ 5/5
GoogleThanks so much to Phil for showing me my new home and also helping me measure up for curtains!!
Tanya · 24 January 2026
Agent replied · 24 March 2026
Thank you for your kind words! I’m thrilled to hear that Phil was able to help with your viewing and even the extra touches like measuring for curtains. I’ll be sure to pass your thanks on to him. Kind regards, Dan Woodward
★★★★★ 5/5
GoogleHad a viewing with Phil, what a great guy; some estate agents get a bad rep, but not this one. Amiable, informative, good natured and all in all a great viewing experience. The house was nice too.
Gary · 3 September 2026
Agent replied · 16 September 2026
Thank you, Gary, for sharing your wonderful experience with Phil. We're delighted to hear that you found him amiable and informative. Our team strives to provide professional support and local expertise to ensure a seamless viewing experience. We appreciate your feedback and hope to assist you again in the future. Kind regards, Dan Woodward
★★★★★ 5/5
TrustpilotThe whole process was swift and…
The whole process was swift and efficient and we were particularly grateful to Debbie Twaites for all her reassurances and useful updates. Her input was invaluable in it a stress free experience. Many thanks
Heather · 22 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience, Heather. We're thrilled to hear that the process was efficient and that Debbie's support made it stress-free for you. We always strive to put our customers first by providing clear communication and professional assistance
★★★★★ 5/5
TrustpilotDebbie Thwaites was a star
Deborah · 13 May 2026
Agent replied · 27 May 2026
Thank you for sharing your experience, Deborah. We're thrilled to hear that Debbie provided exceptional support and kept you informed during a frustrating time. We apologise for any delays in communication and appreciate your recognition of her professionalism and dedication.
★★★★★ 5/5
GooglePhil was Friendly and informative, pleasant experience thank-you
Bob · 18 April 2026
Agent replied · 18 May 2026
Thank you for your kind words, Bob. We're delighted to hear you had a pleasant experience and look forward to helping you in the future. Kind regards Dan
★★★★★ 5/5
GooglePhil was very nice and helpful, fully recommend.
Ben · 18 April 2026
Agent replied · 18 May 2026
Hi Ben, thank you so much for your positive review, we look forward to helping you in the future. Kind regards, Dan
★★★★★ 5/5
GoogleDealt with Phil, what a legend!
Dan · 3 May 2026
Agent replied · 8 May 2026
Thank you for your kind words, Dan. Phil really is a legend and were lucky to have him work alongside us!! . We look forward to assisting you again in the future! Thank you, Dan
★★★★★ 5/5
GoogleBeen showed around by Phil Hopkins on numerous properties, what a lovely guy. Very professional, lots of knowledge and an absolute pleasure to deal with, never felt rushed once. Also Charlotte Silk in the office is extremely efficient and helpful. I would highly recommend Miles & Barr with these two wonderful people to deal with.
Steve · 23 April 2026
Agent replied · 7 May 2026
Thank you, Steve, for your wonderful feedback. We're thrilled to hear that Phil and Charlotte provided you with such professional support and efficiency. We always aim to make our clients feel valued and never rushed. Your recommendation … More
★★★★★ 5/5
TrustpilotI am receiving great communication from…
I am receiving great communication from this branch at the moment for my purchase ,they have organised a solicitor for me and kept me up to date with all that is going on,the team have been so helpful to me and would like to mention flori from this branch who has gone above and beyond for me and nothing is too much for her,she is a credit to your team
Barrie · 18 December 2025
Agent replied · 24 December 2025
Thank you for your time in leaving us a review, we are delighted to hear your experience with us so far is exactly what we aim to deliver, with open and timely communication. Flori will be delighted to hear of your feedback too! All the best
★★★★★ 5/5
GooglePhil is a friendly and professional estate viewing guide, with a wealth a knowledge and ideas for properties.
It’s lovely to be given plenty of time to view and ask questions without feeling rushed.
Amy · 22 August 2025
Agent replied · 23 May 2026
Hello Amy, thank you, its made Phil's day reading your positive comments, we look forward to helping you in the future, Kind regards, Dan
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