Trusted Agent profile · Bristol
Verified
★★★★★
538 reviews across 1 platform
134 Whiteladies Road, Bristol, BS8 2RS
Part of Purple Frog Property, see every office.
Purple Frog Property's office in Bristol, at 134 Whiteladies Road, is rated 3.7 out of 5 across 538 reviews on 1 platform, including 538 Google reviews rated 3.7.
Purple Frog specialise in the letting, management, sale and development of student property in Birmingham, Nottingham and Bristol. The company's founders were students when they set up the company and they strive to ensure they provide the best possible service to landlords and tenants.
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
1/5
GoogleMost disgusting letting agency I have ever dealt with. Unprofessional , extremely rude , and misleading to first time students. I know countless students who have been scammed out of money by these wannabe letting agents. Please don't get scammed by purple frog.
5/5
GoogleHelpful, professional, friendly and above all knew what they were doing to help us in a tricky situation. Very happy with the service.
1/5
GoogleTerrible housing have had a leak, peeling wallpaper and damp, within 4 months.
Hi Jordan Sorry to hear that you've had problems with the house. While we received your report about the leak today, damp or mould hasn't been mentioned other than in this review. You can report maintenance issues online, here: https://www.purplefrogproperty.com/maintenance/ or by calling the branch. Unfortunately, sometimes in the winter mould and mildew can appear. We have information on ways to prevent this happening here: https://www.purplefrogproperty.com/blog/winter-survival-guide-1-mould-and-mildew-student-accommodation/. I can see that the wall paper was replaced, once we had been made aware of the problem. If you're unhappy with the way that your maintenance issues were dealt with, please let me know. My email address is james.mason@purplefrogproperty.com. Kind regards James Mason
5/5
GoogleHad some issues that Carla dealt wirh she was really lovely and reassured us all
5/5
GoogleHelped when we had issues or didn’t know what we were doing was very patient.
5/5
Googlecarla was really helpful at our house viewing, very informative and considerate of tenants inside.
5/5
GoogleBeckie had assisted and directed me well providing all the information i needed and assured me in my process
5/5
GoogleVery nice experience with Sal, very friendly and informative
5/5
GoogleCarla showed us round a property and answered any questions we had. She was lovely and very welcoming and always had a smile on her face.
5/5
GoogleGreat customer service from Lawrence. Was extremely efficient and dealt with all queries quickly.
5/5
GoogleEmailed Carla about a problem and was sorted promptly, thank you very much
5/5
GoogleCharlotte put in her best effort to help me find a place to stay while in Bristol, will deffo use their service next time I move. Good service and rapid responses!! A++PositiveResponsiveness, Quality, Professionalism
1/5
GooglePurple frog have been some of the worst estate agents I have ever dealt with. They don't resolve issues on time. Are rude and threaten people with their deposits for trivial issues. Would NOT recommend one bit ):NegativeQuality, Professionalism, Value
5/5
GoogleIt was great working with Bec .
5/5
GoogleWe reserved a property where at first said we had bills included, however we wanted to do our own. Leah Wyre kindly assisted us throughout this process and made things less stressful. Thank you for your help in getting this sorted!
5/5
GoogleWe reserved a property where at first said we had bills included, however we wanted to do our own. Leah Wyre kindly assisted us throughout this process and made things less stressful. Thank you for your help in getting this sorted!
5/5
GoogleLaurence provided great supporting helping me after I messed up initially
5/5
GoogleCarla showed us a viewing for a house at Oxleigh way and couldn’t have done a more perfect job
5/5
GoogleLaurence provided great supporting helping me after I messed up initially
5/5
GoogleVery good service via email from Laurence Mead to sort out a contract issue. Thank you.
5/5
GoogleHad a viewing with Carla this week and she was lovely.
5/5
GoogleHad a brilliant viewing with Carla, answered all questions 👍 …
5/5
GoogleI was assisted by Lea throughout the process of finding a property which she found quickly and then proceeded to get me in for a viewing within the same day Thankyou for all of your help
5/5
GoogleA very good service. Our representative changed a few times initially which wasnt really an issue. However leah wyre has been our contact and has been professional and supportive and most importantly easily accessible. Would defiantly recommend !
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