Trusted Agent profile · Bristol
Verified
★★★★★
538 reviews across 1 platform
134 Whiteladies Road, Bristol, BS8 2RS
Part of Purple Frog Property, see every office.
Purple Frog Property's office in Bristol, at 134 Whiteladies Road, is rated 3.7 out of 5 across 538 reviews on 1 platform, including 538 Google reviews rated 3.7.
Purple Frog specialise in the letting, management, sale and development of student property in Birmingham, Nottingham and Bristol. The company's founders were students when they set up the company and they strive to ensure they provide the best possible service to landlords and tenants.
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
5/5
GoogleThank you for handling my case.
Hi Yung Sorry to see we only rate 1-star. Please could you email me at james.mason@purplefrogproperty.com, so I can find out what's gone wrong? Once I know what the issue is, we can try and set everything right. I look forward to hearing from you. Kind regards James Mason
1/5
GoogleUseless. Nightmare tenancy with this company last year.
Hi Tom, sorry to hear that you weren't happy with the service that you got from Purple Frog. I know that this isn't the first time you've raised your concerns on a review site, and I'm saddened that you still feel so annoyed with the deposit deductions that you're still posting about your experiences so long after your tenancy ended. I can only say that it pains me that you felt that the relationship had broken down to such an extent that four months after we parted ways, you are still angry. I want to say to you that your experience was very rare, but I understand that citing other people's experiences won't change your opinion. I'm sorry that we've had to leave things as they stand, but I hope you can put this behind you and that the next tenancy you have ends on a more upbeat note. Best regards, James Mason
5/5
GoogleI had a great viewing with Carla! Would recommend.
5/5
GoogleLaurence provided a very quick, helpful and polite response to my enquiry.
5/5
GoogleHad a great experience viewing a property with carla, she was very helpful and answered all of our questions!
5/5
GoogleI was assisted by Lea throughout the process of finding a property which she found quickly and then proceeded to get me in for a viewing within the same day Thankyou for all of your help
5/5
GoogleBec helped me during the agreement process. It was very Smooth
5/5
GoogleAndrew McGeoch Has been really helpful with and questions and query’s I had
1/5
GoogleNightmare of an agency..
Hi Aman Singh Sorry to hear you're having problems with Purple Frog. Please could you drop me an email at james.mason@purplefrogproperty.com, so I can find out what#s gone wrong and see if we can put it right for you. I look forward to hearing from you. Kind regards James Mason
1/5
GoogleDREADFUL. DO NOT ANSWER PHONECALLS OR ANSWER EMAILS. AVOID.
5/5
GoogleI have used Purple Frog for several of my properties. They have all been let quickly, with no fuss, and for the rents I requested. Couldn't have asked for more. I would highly recommend Purple Frog to other landlords.
5/5
GoogleVery efficient service from Laurence at Purple Frog (Bristol), thank you.
1/5
GoogleMy partner had to fight to get a deposit back even though the property was immaculate when leaving - better than when he went to the property. Very unprofessional staff. Avoid!!
1/5
GoogleFitzhardinge House - Keep your money. Damp room, deposit not returned (3 months late at this point, despite communication), random visits from agents, poor quality kitchens, no sense of security.
5/5
GoogleGreat experience working with Laurence. Quick response and absolutely polite
1/5
GoogleAvoid at all costs. Don't even deserve one star as hated it is an understatement. Worst customer service I have ever experienced. Some of the staff are very rude, once you've paid your rent you're worthless.
5/5
GoogleThis is for Charlotte, she has supported me very well and made my move out process very smooth.PositiveResponsiveness, Professionalism
5/5
GoogleThe people are chill, and the process was quick and easy. One of the employees, Beckie, guided me through each step so setting up everything was hassle free. Great service
5/5
GoogleI’ve always had an excellent experience with the team at Purple Frog - really friendly and efficient. They have put up with my endless questions very graciously! Highly recommend 😄 …
1/5
GoogleThey kick people out before their contract ends
5/5
GoogleLaurence Mead. Fast and reliable.
5/5
Googleprompt and pleasant service from Laurence!
5/5
GoogleExcellent property viewing today with Carla, very helpful.
5/5
GoogleHi, Charlotte Thanks a lot . Fast response and good service. PangPositiveResponsiveness, Quality, Professionalism, Value
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