5/5
GoogleIt was a good one, Alice really helped in making things very easy for me. Kudos to her.
Trusted Agent profile · Bristol
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Purple Frog Property Bristol reviews
★★★★★
538 reviews across 1 platform
134 Whiteladies Road, Bristol, BS8 2RS
Part of Purple Frog Property, see every office.
Purple Frog Property's office in Bristol, at 134 Whiteladies Road, is rated 3.7 out of 5 across 538 reviews on 1 platform, including 538 Google reviews rated 3.7.
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About Purple Frog Property Bristol
Purple Frog specialise in the letting, management, sale and development of student property in Birmingham, Nottingham and Bristol. The company's founders were students when they set up the company and they strive to ensure they provide the best possible service to landlords and tenants.
Reviews
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
Google5/5
GoogleSal gave an amazing tour ! Probably one of the best tours ever. He is extremely enthusiastic and very good at his job.
5/5
GoogleMy friend and I have been looking for a place today and we were stuck over questions about prices & viewings. We had wonderful support from Beckie and would thoroughly recommend Purple Frog as a business to anybody who needs some support finding a property.
5/5
GoogleExtremely wonderful staff! Spoke over the phone with a lovely lady called Charlotte and was given a house viewing by a wonderful lady called Carla. Honestly could not be more impressed with how nice and informative they both were. Thank you both so much :)
5/5
GoogleI had the best experience while finding houses with Sal. He is also the nicest guy I've ever met.
5/5
GoogleHad a viewing with Carla, she was great!
5/5
GoogleI had a great experience. Katie, my property tour guide, was very nice and answered all the questions I had. I'm looking forward to renting with Purple Frog this year!
5/5
GoogleAlice gave me much help for solving problems in the contract and payment. She’s amazing!
1/5
GoogleDO NOT GO WITH PURPLE FROG IF YOU ARE A STUDENT. Very unprofessional, chasing them for deposits back and were very unhelpful on the phone, spoke to 4 different agents before one of them knew what to do. terrible.NegativeResponsiveness, Quality, Professionalism, Value
3/5
GooglePurpleFrog were very good in terms of being a landlord, and normally got any problem fixed promptly. Be wary, however, that they do not want you to get your deposit back and will try to ignore any emails of the sort. I would also recommend sorting bills yourself, as their recommended supplier ("Glide") is extremely opaque and somewhat expensive.
5/5
GoogleLeah has been helpful on email and chat.
5/5
GoogleI'm really pleased with the quality of the service received from Katie. Professional and timely. Looking forward to the viewing and to your support to help me get a good accommodation.
5/5
GoogleLovely viewing, showed around by Carla yesterday.
5/5
GoogleToday, my query was dealt with by Lawrence. Throughout our conversation he was attentive, professional and I'm glad to say a solution was found within a few hours. Well done, excellent service!
1/5
GoogleTerrible company. They sometimes take weeks to follow up on a request. Not very helpful at all. Try and avoid if looking for student accommodation
Agent replied
HI Tey, sorry to hear that you've had problems. I asked Alex, the branch manager, to get in touch with you to see what's gone wrong and how we can fix it. Hopefully, we can rectify the issue and you can continue enjoying your student accommodation. If you need anything else and feel you need to speak to someone in head office, don't hesitate to drop me a line on james.mason@purplefrogproperty.com. Kind regards James Mason
1/5
GoogleMoved into my place (a little early I admit) been waiting 6 months now for basic services like hot water / internet and my electric is on a meter that could run out any day. Any time I ask for some rent to be credited back to me the question gets avoided. AVOID THESE PEOPLE LIKE THE PLAUGE
1/5
GoogleReally unreliable and untrustworthy company. Given false information by one of the colleagues which has lead to us loosing money. Would not recommend to any students.
Agent replied
Hi Lily Sorry to hear that you were given incorrect information by one of the team, especially as this has put you out of pocket. I work in the Purple Frog head office, so I'm keen to find out more about what went wrong. Please could you drop me an email at james.mason@purplefrogproperty.com? Or you can speak to me in person on 0121 796 0041. I am extremely keen to get to the bottom of this issue. I look forward to hearing from you. Best regards, James Mason
5/5
GoogleHad a very easy viewing with Purple Frog. Sal showed me around and was lovely!
5/5
GoogleHad laurence help me and he was super supportive even though I won’t be moving in he guided me with all the information i needed
1/5
GoogleUseless maintenance team that doesn't care about their tenants at all. If you are a student do not use this company.
Agent replied
Hi Tom Sorry to hear you're having problems with a maintenance issue. I can't see you on our tenant database. Please could you drop me an email at james.mason@purplefrogproperty.com with some more details of the property and the issue? I look forward to hearing from you. Kind regards James Mason James.Mason@purplefrogproperty.com
1/5
GooglePurple Frog is possibly the worst letting agency I have had to deal with in my four years of being a student. For months we were living in and paying rent for a house that had no hot water or heating in autumn/winter. When we finally DID …
5/5
GoogleExcellent service from PFAM; Laurence (Mead) assisted in everyway he could and for a busy professional like myself, he is a 5-star to any organization
5/5
GoogleLeah was very helpful yesterday.
5/5
GoogleGood service. Staff is very helpful and can be relied on anytime. Laurence helped me with all the admin stuff for moving out.
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