Every review we hold for the Bristol office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery knowledgeable and receptive staff without being over bearing. Emily and Ben dealt with my sale and I can highly recommend them, especially after seeking their help after a false start with another agent! Wouldn't use anyone else.
Alice · 14 April 2025
Agent replied · 26 August 2024
Thank you Alice!
★★★★★ 5/5
TrustpilotElephant were fantastic with the sale…
Elephant were fantastic with the sale of my flat from start to finish. The got the value right, communicated fantastically and were always a pleasure to deal with. I couldn't recommend them more.
Marco · 7 April 2026
★★★★★ 5/5
GoogleI've just sold my flat with Elephant. They were a joy to work with; all of the agents were super friendly and always there to help. Selling a flat can be a painful process, but Alec was there to hold my hand every step of the way. Would highly recommend.
Lucy · 23 June 2018
Agent replied · 22 June 2023
Thank you Lucy, so pleased you felt supported.
★★★★★ 5/5
TrustpilotCouldn't ask for more!
Emily & the team at Elephant have been brilliant throughout our sale. Always available for questions and great communication. Highly recommended. We are repeat customers, we initially bought this property with Elephant too.
Dan · 25 March 2026
★★★★★ 5/5
GoogleBought a house through Elephant, via Ben. Ben has been an absolute pleasure to work with. I really appreciated his efforts, and his drive to get everything sorted. His weekly updates kept everyone on track and ensure that we didn't waste time through miscommunication
John · 22 June 2020
Agent replied · 22 June 2023
Thanks John, it was an absolute pleasure to read your review!
★★★★★ 5/5
GoogleElephant proved to dispel common estate agent stereotypes. They were accessible, empathetic, knowledgeable, responsive and very dapper! Their photography and brochure style also really stood out. Matthew and his team did a great job of selling our house and were an important and reliable link in the selling/buying process.
Abigail · 23 June 2017
Agent replied · 22 June 2023
Thanks Abigail and credit to our wardrobe assistants!
★★★★★ 5/5
GoogleAs conveyancing solicitors the Partnership team are in contact with a number of estate agents every day. Alys Davies and the team at Elephant Estate Agents Bristol are always friendly, professional and an absolute pleasure to work with. We would definitely recommend their services. Thank you
The · 23 June 2019
Agent replied · 22 June 2023
Thank you!
★★★★★ 5/5
GoogleElephant helped our dream come true, I'll be eternally grateful for everything they did to sell our house and manage the process so well.
Oliver gave us honest and realistic expectations from the start, then helped us to choose which offer to accept.
Tom then did a fantastic job of managing some moving parts from the buyer to get the right dates and get the sale over the line.
I would use again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Gerald · 27 August 2022
Agent replied · 31 May 2023
Thanks Gerald - see you next time!
★★★★★ 5/5
GoogleWe recently purchased our property through Elephant and couldn't recommend them highly enough. Kitty was a dream to work with, super attentive and responsive and always friendly. We will gladly work with the Elephant team again.PositiveResponsiveness, Quality, Professionalism
Freddie · 27 August 2021
Agent replied · 31 May 2023
And we would gladly work with you again - thanks Freddie!
★★★★★ 5/5
GoogleThese guys have been great to deal with, we bought through them years ago and they made the negotiation process really easy. Even now when we had an information request, Alys was super fast and helpful to provide me with the right information. would definitely recommend!
William · 23 June 2018
Agent replied · 22 June 2023
Thank you William (sorry our response to the review was not super fast!)
★★★★★ 5/5
GoogleGreat estate agents, just bought our first house and the process was so smooth and easy. Really helpful staff (especially Morgan who was our main point of contact), very friendly and excellent from beginning to end of purchase.
Charis · 14 April 2024
★★★★★ 5/5
GoogleAlys has been wonderful to work with. She's super communicative, extremely reasonable, and you can tell she's really passionate about what she does. It's been a complete pleasure and I would recommend her to anyone.
Tessa · 22 June 2021
Agent replied · 22 June 2023
Thanks for your review Tessa - we love what we do!
★★★★★ 5/5
GoogleWe're still waiting to complete our purchase due to delays up the chain but so far Kitty has been really helpful and responsive - and positive throughout!
George · 22 June 2022
Agent replied · 22 June 2023
Thank you George!
★★★★★ 5/5
GoogleWonderful service, from start to finish. Alec and his team go the extra mile at every stage. Ben assisted with our sale and purchase and was communicative, helpful and reassuring throughout. Thank you!
Daniel · 22 June 2021
Agent replied · 22 June 2023
Thanks Dan, that's great to hear. We hope you are enjoying your new home!
★★★★★ 1/5
GoogleMy first experience with Elephant was when I viewed a flat they were selling. As anyone wanting to buy a flat I asked what the management fee and the length of the lease were. The lady did not know and said she would send me the information once she was back in the office. It never happened. Few weeks later I called their office as I wanted them to have a look at my property and maybe take it on their books. I rang the office 5-6 times over 2 days, not once the phone was answered. I left a voice mail stating why I called - no response. I even sent an email, and yes you guessed correct, no luck. At the end I just gave up on them.NegativeResponsiveness
Vasil · 27 August 2021
Agent replied · 22 June 2023
Sorry our service to you fell short of our usual standards. we apologise for this. Between June-October we have been exceptionally busy handling unprecedented transaction levels. It has been hard to keep up.
I can see you have viewed property with us and our team have been in touch but obviously some of your contact attempts have been missed and not responded to. This is not acceptable, sorry for frustrations which have obviously resulted. As a small independent business our reputation is very important to us. If I can help with any current or future property queries then please let us know and we will make sure you get any help and advice you need.
★★★★★ 5/5
GoogleI could not have been more looked after by the whole team at Elephant. From the initial valuation all the way through to completion the team have supported, advised and looked after me in the process. Buying and selling a house can be a very stressful situation but Oliver has supported me through this and has always been available to me and explained everything clearly to me. Not only are the whole team professional, I have always felt a personal level of care which is not always found in this process.PositiveResponsiveness, Quality, Professionalism
Ismay · 27 August 2021
Agent replied · 31 May 2023
Thank you very much Ismay for taking the time to give us that lovely feedback!
★★★★★ 5/5
GoogleI chose Elephant to sell my property with and I could not have been more impressed with the level of service I received. Always friendly, approachable and fantastically professional, the team were always on hand to help every step of the way. They hold superb knowledge of the local property market and were able to help me in securing my onward purchase too. A BIG thank you to all at Elephant but in particular the brilliant Oliver, Kitty and Nick.PositiveResponsiveness, Quality, Professionalism, Value
Jon · 27 August 2021
Agent replied · 31 May 2023
A big thank you to you too Jon!
★★★★★ 5/5
GoogleI have recently completed the sale of my flat in Clifton, Bristol, and am very happy that I decided to sell my property through Elephant. Even before I decided to place the property on the market, I had very thorough and insightful discussions with Elephant in order to assess the market and ensure I had reasonable expectations. Throughout the sale, I received constant attention and updates which were always polite and helpful, and I believe that Elephant went above and beyond to make my sale as effortless and stress-free as possible.
I initially chose Elephant because their property photos are a step above everyone else's photos, and I wouldn't hesitate to recommend them to anyone else who is thinking of buying or selling a property in their areas.PositiveResponsiveness, Quality, Professionalism, Value
Peter · 27 August 2021
Agent replied · 22 June 2023
Thanks for taking the time to give us that feedback Peter!
★★★★★ 5/5
GoogleThe team at Elephant give estate agents a good name! I bought my first home from a vendor using Elephant and used them again when I came to sell the house and move on (to another house sold by Elephant!) and can't recommend them enough. Alys looked after me through both of the purchases and was incredibly patient, energetic, kind and determined as she guided me through the process of buying and selling. The photos they have taken and their understanding of the Bristol market are worth the money alone and they are lovely people to deal with. They are so prompt to respond to queries and I never felt pushed towards any decisions that weren't right for me. I'm really happy in my new home but will use them again in future if i come to move house.PositiveResponsiveness, Professionalism
Mair · 27 August 2021
Agent replied · 22 June 2023
Thanks Mair, we are on a mission to challenge the perception of our industry. Thank you for recommending us!
★★★★★ 5/5
GoogleWe were so pleased we decided to use Elephant when we recently sold our house in Bristol to move to Hampshire. From day one, the service we received was excellent. Everyone we dealt with in the team (Alec, Emily, Kitty, Ben) was a pleasure to work with - their approach was professional and responsive and they were all very good humoured! Things got a little complex with our sale and purchase due to the deadline for the stamp duty holiday but despite this the team remained calm and helpful in very stressful circumstances. We would highly recommend Elephant.PositiveResponsiveness, Professionalism
Amanda · 27 August 2021
Agent replied · 31 May 2023
Thanks Amanda and Pete - Bristol will miss you!
★★★★★ 5/5
GoogleBest estate agent I have worked with. Professional, knowledgeable and so friendly and down to earth. I would never sell in. Bristol with anyone else. Thank you!
Michaela · 14 April 2025
Agent replied · 28 April 2024
So kind, thank you Michaela!
★★★★★ 5/5
GoogleWe tried to sell our home through a larger chain estate agent and had a bad experience and received no viable offers.
The process with Elephant was so much better and we got more than 6 offers, achieving an over asking price sale, which was more than the property had been marketed at by the other agent.
If you're looking to sell your home in Bristol I would recommend Elephant.PositiveProfessionalism
Matt · 27 August 2022
Agent replied · 31 May 2023
Thank you for the recommendation Matt!
★★★★★ 5/5
GoogleElephant are great they go the extra mile to be helpful with advice throughout and even after the sale when I’ve had a few value and what to do to the house sort of scenarios. They Let me see the house several times before I bought it and never made it seem a burden. Daisy is very friendly and lovely and nick is very knowledgable
Katherine · 22 June 2020
★★★★★ 5/5
GoogleWe bought a house with Alex as the seller's agent. I genuinely think we wouldn't have a home without the extraordinary effort he put in keeping the whole chain on track. He managed to speak to solicitors at the bottom of the chain who wouldn't answer the phone to our solicitors and also stop the top of the chain from pulling out. Excellent service and hats off to Alex!
Frances · 4 August 2022
Agent replied · 31 May 2023
Thank you for sharing your experience Frances - we hope you are enjoying your new house!
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