Taylors Fishponds reviews in Bristol, City of

★★★★★ 1/5

Trustpilot

Worse agency in 33yrs of renting

You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across.

Ian · 18 October 2022

★★★★★ 1/5

Trustpilot

Incompetent and disorganised

Slow staff, very impersonal, made moving that much harder. After seeing a property on rightmove we contacted Taylor’s in the middle of August 22. They said they would be in touch and never contacted us. We rang a further 5 times, offered to pay a holding deposit and explained we needed to be moved by mid September at the latest, had sorted out finance and checks all ourselves to speed the process along. Each time we were told no one had taken our details and never contacted. Today (October 4th) I have just received my first phone call from them asking if I’m still wanting to move.

Carissa · 4 October 2022

★★★★★ 4/5

Google

Managed the sale of my house from valuation to completion - during the difficult time of the pandemic, confidently and professionally with good communication. Realistic valuation which helped with selling house efficiently and avoiding too much negotiating down etc. Ross and Ellie are friendly and professional agents and I would recommend them.PositiveResponsiveness, Quality, Professionalism

Cat · 23 October 2021

★★★★★ 5/5

Google

Great viewings with Jacob, has fitted me in for a number of viewings at short notice and fitting around my schedule. Quick to respond and find an appropriate time, great to work with Taylor’s!

Josh · 23 October 2023

★★★★★ 5/5

Google

Bilal worked with me through the process of renting out my flat. He provided a great service and would recommend using him

Alex · 9 June 2024

★★★★★ 5/5

Google

I have been working with Maddie and am hoping to successfully buy my first house - she has been great and really good at keeping me in the loop throughout!

Ben · 23 October 2023

★★★★★ 1/5

Trustpilot

Don’t recommend at all

I do not recommend Taylors Lettings.I had nothing but issues and problems with them and the staff. Most definitely a passing of the buck company. Sent me to different people for certain things such as the Landlord and he sent me straight back to them. It was annoying and tedious.Almost felt like they didn’t know what they were doing. I’m not trying to insult anyone here but I had no faith in the service and often felt they were clueless and were rude to me on occasions. They were not pleasant. The stress I went through to try and get monies owed back to me. It was a complete nightmare. I hope no one else has to chase money from this company. It’s a complete farce. I had to seek legal advice and send a final demand letter to them like I was some sort of debt collector. It was unnecessary. I finally got it back but not the whole amount originally promised but at this point I accepted it because I wanted nothing more to do with them.

Adrian · 18 December 2021

★★★★★ 5/5

Trustpilot

Appreciating Taylor’s letting for a good delivery of service .

I just love their way of communication, and how they get you sorted whenever you have a concern about your property . I also appreciate @Georgia for constantly keeping in touch ever since I got to my property to make sure we are okay . I must say Taylor’s lettings is the best .

Amissah · 28 March 2024

★★★★★ 1/5

Trustpilot

The lack of regard for tenants from…

The lack of regard for tenants from Taylor’s is disgusting, we have had maintenance issues ongoing for 17 months and the latest is the oven door burst and glass shattered everywhere, we have two kids to feed and they don’t give a damn to help and sort issues out. They have the law on their side and we have to keep paying while they sit on their comfy chairs and don’t give a crap about the tenants. We have had 5 property managers in 17 months and they are all talking out of their backsides and them email at 1am to avoid having to deal with the ongoing problems. Don’t trust them, don’t give them you’re hard earned cash to rent from them or even buy from them, they sold this property with Japanese knotweed and they are happy for tenants to live in houses without the basics because they can target the deposit at the end of the tenancy. Don’t use Taylor’s they are con artists. If you speak to Bart, Laura, Teresa or Helen then good luck to you they are pisstakers. Don’t trust them or anyone from this cowboy company.

Thomas · 5 November 2021

★★★★★ 5/5

Trustpilot

Overall great experience

After small initial issues with being able to contact Taylors Lettings, things couldn't go any smoother. Both Ashley and Henry have been really efficient and helpful throughout the process. They kept in regular contact with me and were happy to answer all questions and explain the process. I'm really impressed with how the initial hiccup was turned around and how the gentlemen restored my trust in Taylors. Thumbs up.

Aleena · 9 January 2023

★★★★★ 5/5

Google

Jacob showed me around multiple properties, was very professional and got me booked into seek mortgage advice as I am very new to this. Would definitely recommend

Qasir · 23 October 2023

★★★★★ 5/5

Trustpilot

Quick sale and great communication

Buying a house at any time is a stressful event but when adding in the deadlines of making completion prior to stamp duty cuts, you can imagine the pressure everyone is under!Despite the stressful situation, Taylors were able to sell our house within 1 day, find us an ideal buyer and push the process through quickly and efficiently.Vanessa from the Leighton Buzzard branch consistently kept us informed at all stages of the process even without us even having to chase. This communication made a real difference to the outcome of our sale and enabled us to complete on our dream purchase.Cannot thank her enough for making the process as smooth as possible.

Rachel · 24 June 2021

★★★★★ 1/5

Trustpilot

Customer Neglect & Contract should be invalidated

I am very disappointed with the way I was 'tricked' when shown only a part of a contract, hiding small print notes and not disclosing them when a number of specific questions were asked. I believe that a legal document should have been given in advance and allowed to be read fully, rather than only 'waved' in front of my eyes and talked through, choosing and picking which aspects to disclose and which ones to hide. Also, no estate agent had offered that they would come to complete the viewings. I would have no problem vacating the property to ensure that the viewings were completed in line with the government guidance, should this have been offered back then. I had not questioned this before as I thought I had to complete the viewings myself. I only discovered that I was wrong a couple of weeks later, when I went to view other properties myself and discovered that each viewing was carried by an estate agent, not the home owner. This made me question that the estate agent claims a commission fee, but withdraws from carrying their duties. Also, all of the people coming to view our property were not advised by the estate agent to be mindful of the government guidance. Some came without face masks, all came without gloves and had touched door handles and other objects when viewing our house. Again, we were not aware that this should look differently, until we went to complete our viewings, carried by estate agents elsewhere, where no viewing would be allowed without a face mask or gloves. Taylors had neglected us, as customers, and did put my family at risk.

Agnieszka · 18 June 2021

★★★★★ 1/5

Trustpilot

I have sadly been really let down by…

I have sadly been really let down by this agency. I was in the process of buying my first home for about 5 months that due to no fault of my own fell through. Even though I have been promised that I will get my holding deposit refunded from the get go (that I also have in writing) , after 7 weeks I still haven't received a penny. I'm just continuously chasing my Own money week after week. I have been continously ignored by every person in the new homes team from the bottom up, even the menager. I have had to get the Financial Ombudsman Services involved trying to get my own money back. I definitely wouldn't recommend this agency to any one as you will never get a refund (even if they promise one) on your holding deposit and you will be ignored by the new homes team throughout the whole property buying process or the refund process. The worst of them all is definitely Bradley from the new homes team who during the whole 5 months of my purchase process and 2 months of chasing my Own money, hasn't replied to a single email he's been sent either by me or any other person involved in the process. At this point I'm not even sure if he's a real person or they just made him up. Beyond abysmal customer service, beware!

Peter · 8 April 2021

★★★★★ 1/5

Trustpilot

Made a offer on a property more than…

Made a offer on a property more than the asking price and was told l would have a phone call back later that day , had no phone call so waited a few days and phoned Taylor’s to been told it is sold and my offer was turned down and they had phoned me to tell me l had no phone call from them and that was just a lie to cover themselves l could off offered more if they would of made that phone call , l can’t understand as I’m a cash buyer so l did think l was in a good position as the house was empty

Mrs · 12 February 2021

★★★★★ 1/5

Trustpilot

Misrepresented offers as cash, didn't listen or pay attention expect us to dance like monkeys to make it easier for them

I started selling my grandparents property with Taylors roath, they organised viewings and the problems started.We asked them to call when they were done showing people round so we could come home, they didn't call, half hour after viewings were meant to end, freezing we headed home to see what was up.All lights on, gates opened no sign of agent. We get in, settle, warm up and nearly hour half later I call them to find out whats going on.They say they will let us know in the morning the offers.I check cctv he left half hour early leaving, didn't call so we were out in the cold for a hour longer than needed was pissed.I end up calling them later next day as they never called get told of a 145k offer, a 125k the three 100k offers.... but the 125k one is cash, faster sale no mortgage to worry about so we take 20k loss and go for it as we want to move.Sales progressing and weeks in we get told its not actually a cash offer.... its a Ltd company mortgage still sound they assure us, we have done alot of the paper work, times pressing on we have put a offer on a house which was accepted as we would be cash buyers, that's what we had been told.... so we inform the estate agent we are buying from and they say its fine and we continue bit niffed that we missed out on 20k.During this time they also suprised us with asking for £400 upfront for the house we are buying for "searches" we were NEVER informed before hand of this so thanks for that cause I just have money lying round no wait I did tell them we didn't.Then over a month and half into paperwork for sale of old home and the purchase of our new home nearly complete, our buyer drops out as they don't like thier interest rate. thought this offer was cash then it was supposed a rock solid mortgage.... livid but keep it together.We then have Karl arranging more viewings, he offers Tuesday Wednesday, I say Tuesday partner works from home thats thier day off. He then calls asking for Saturday, said partners working we would have to stay in the house... nooo problem they would just poke thier heads in the room, they start booking in viewers going over the two hours... OK.Then we get a email saying we have to be out of the house for the viewings.. its minus two, we have no where to go and my partner is working from home they know all this.At this point I have lost it, they have made it difficult since day one, misrepresented offers, bought suprised charges and expected us to lose wages to fix thier mess ups. I am fuming. I wish I had never gone with Taylors Roath.

Laura · 22 January 2021

★★★★★ 5/5

Google

Ros and Abbie are both extremely professional, knowledgable and have always responded quickly to any questions we had when selling our property. I would highly recommend their services and am really grateful for their perseverance as I'm not sure we would have sold our property so quickly. Thanks to a great team.

D · 24 October 2019

★★★★★ 5/5

Google

The whole team at Taylors Fishponds have been really helpful throughout the whole process, every step of the way - whether it was providing advice or explaining each and every step. Couldn't recommend them highly enough!

Shazia · 23 October 2022

★★★★★ 5/5

Google

From instructing Taylors (Ross) to sell our house right through to completion, Taylors service was impeccable - keeping us up to date throughout the whole process, which was only 7 weeks from start to finish. 10/10PositiveProfessionalism

Claire · 23 October 2022

★★★★★ 1/5

Trustpilot

Completely Incompetent

Taylors Lettings are absolutely useless, and they are undeserving of 1 star.The customer service is appalling - no one responds to emails, phone calls, or simple requests. We need to constantly chase them to undertake the most basic tasks, and they are knowingly negligent of basic safety standards.Without warning they removed their "emergency" contact number, rendering us helpless on a number of occasions.I am a frequent review reader and rare poster, but the level of negligence was incomprehensible and had to be written.

Chloe · 9 November 2020

★★★★★ 5/5

Trustpilot

Smooth and easy move

Ali made our move really smooth and easy, having everything being done online made it very accessible and simple to use.

Lucy · 30 August 2022

★★★★★ 1/5

Trustpilot

Taylors, Downend

I don't usually leave bad reviews, but after months of trying to find a landlord that accepts pets, calling agencies after agencies, we finally came across this property with Taylors. Everything described beautifully and finally at the end nothing mentioned about "no pets allowed". Full of hope, we call to make sure about the pet part. We have good references, happy to pay more for rent, happy to give an extra deposit. The answer was a rude' NO' to all our questions. Rude, unhelpful and very abrupt answers and attitude. Absolutely disappointed and disgusting. I don't know how these people still have a job.

Nicole · 29 September 2020

★★★★★ 5/5

Google

Umar hamid from the fishpond brunch he was very professional and on time for my viewing i would recommend anyone to that brunch.

Nathan · 23 October 2023

★★★★★ 5/5

Google

Taylors Fishponds provided us with an excellent service. They understood exactly what we were looking for in a house and they helped us find it. During the buying process they remained very useful and eager to help where possible. Highly recommend.PositiveResponsiveness, Professionalism

Nicholas · 23 October 2021