Taylors Fishponds reviews in Bristol, City of

★★★★★ 5/5

Google

Abbie and colleagues, you were brilliant. You sorted problems immediately. you were reliable and did everything we asked of you, followed through on every issue in good humour, fitted in with our busy lives and never failed to call back when you said you would. Thank you so much.

Julie · 24 October 2019

★★★★★ 1/5

Trustpilot

!!!!! Never give Taylors any lettings !!!!

!!!!! Never give Taylors any lettings !!!!I am a landlord. The letting was given to Taylors (the first mistake to start with). An agent visited my property and promised me number of things before I gave them a fully managed contract. I found the tenants for them not Taylors. When i called them to find out what is fully managed contract ? so Taylors explained, collecting the rent from the tenant and pass it back to landlord after deducting all their fees. Nothing else is included. I don't live near the property so want a property visit atleast may be every 3 months to make sure my property is in good condition. This was promised when the agent visited the property. I should have got everything in written (second mistake). Saying that there was not a single visit to property from Taylors to make sure the property is fine and no damage done by tenants. More scenarios: Taylors think they can deduct whatever money they think and just send an invoice. it happened twice. I called the office and asked what this new charge is ? and they don't know it so asked to contact the countrywide office. Ok, so called the countrywide office and they said we made a mistake and refunded the money. I would have lost more than £100 if didn't check the invoices. More than a year and i decided I don't want Taylors to manage my property anymore (as they were doing nothing apart from taking out there share). So contacted Taylors and the lady on the phone asked me to send an e-mail with a written notice to stop the service and explained its a 3 month notice period. I asked them the e-mail address and sent the notice and now waiting for the reply back. over 2 week and was surprised no reply so checked my e-mail account and ofcorse they gave me a wrong e-mail address even though i asked for a letter to letter e-mail id at the time of giving notice. I sent my notice e-mail again and since the rent date was already passed, the notice period counts from the next rent period (no way!!).Finally the time came to end the contract and i need the tenant details to hand over to the next management company and the tenant deposit details so that it can be protected under deposit scheme. Called the Taylors local office and they said contact countrywide ok so I called countrywide and they said contact Taylors. Don't know who to contact now. After some heated conversation countrywide took responsibility. sent them the government deposit scheme details and the game starts again. Every time i call them to find out the status on when do i expect the deposit in the deposit scheme ? They say we just picked up the e-mail and will forward it to the deposit scheme department and that happens everytime i call. Finally i managed to get to the right person and they said we received the details today and the deposit will transfer today.Not at all a customer friendly service. Taylors only looking to get money out of your pocket and delay things as much as possible. Never let with Taylors. On a side note: Taylors famous tag line when you are trying to reach someone, the person you are trying to reach is on the phone and will give you a call back. Believe me they will never call you back

SPS1994 · 9 January 2020

★★★★★ 5/5

Google

After a frustrating experience with an online agent, it was such a relief to market my property with Taylors. They took time and care to assess the extra complications of shared ownership and were pro-active during the entire process. A really professional team, highly recommended.

Keith · 23 October 2020

★★★★★ 1/5

Trustpilot

Absolute nightmare to deal with

Absolute nightmare to deal with. After a year I am withdrawing my house from sale. Took months of chasing to take actions, and then unreachable. Clearly on buyers side, telling us to take lower offers and not take higher ones beacuse of their "systems". Horrible, horrible experience.

Kim · 23 February 2024

★★★★★ 5/5

Trustpilot

My experience started with the pleasant…

My experience started with the pleasant Taylor who walked me through the entire experience. I felt like she genuinely had my best interest at heard and worked with me through the whole process. I also had the pleasure of dealing with Victoria who showed me around the property and inspected the place properly. I felt at ease through the whole process and appreciated the genuine people at the office.

Bianca · 23 March 2022

★★★★★ 1/5

Trustpilot

I vacated the house early as Swindon…

I vacated the house early as Swindon Taylors agent confirmed to refund the rent for the remaining days, it has been 3 months now but no response from Swindon Taylors team after multiple chasers.I was tenant foe more than 3 years but this company has no respect at all. Not recommending anyone to go with Taylors at all in any scenario. Swindon Staffs are very unprofessional.

Ritesh · 26 July 2022

★★★★★ 5/5

Google

Outstanding service. The agents have been very kind and always keen to help and collaborate towards a smooth purchasing process. Absolutely pleased with their high-standard professionalism. Definitely recommend to anyone.

Daniele · 23 October 2022

★★★★★ 1/5

Trustpilot

Unprofessional

[Bradley Stoke Branch] Unprofessional! Last minute change in move-in date and late contract drafting, both only 2 days before the agreed move-in date, even though referencing was cleared at least 3 weeks beforehand.

A · 7 September 2024

★★★★★ 5/5

Google

Jacob McCready was very helpful during my viewing. He was knowledgeable and answered all my questions..

P · 23 October 2023

★★★★★ 5/5

Google

Jacob showed us around a flat. Great presence, warm and friendly, and solid advice. Thank you!

Kate · 23 October 2023

★★★★★ 5/5

Google

Very helpful, always ready to go the extra mile to get it done. Highly recommended.

David · 23 October 2023

★★★★★ 5/5

Google

Really great with my recent hiuse purchase, approachable, knowledgeable and really responsive service. Would recommend!

Chris · 23 October 2023

★★★★★ 5/5

Google

Excellent service and really helpful staff specially jacob and Bradley. Keep good work 👍 …

Sumera · 23 October 2023

★★★★★ 1/5

Google

last three days trying to get a viewing arrangement for one of property for sale on filwood road Fishponds, but I couldn't get it. Best thing I need to go to that house myself and knock the door and talk to landlord or tenant who ever.

GOKHAN · 25 October 2014

★★★★★ 5/5

Google

Very good service provided by Taylor, Fishponds branch. Always very responsive during correspondence, dealing with problems quickly. The agent I have spoke to the most (ABBIE) has been incredibly helpful and responsive through numerous issues during the sale. Thank you !!!

Mio · 24 October 2019

★★★★★ 5/5

Google

Jacob gave me really good information on his mortgage services! An absolute star!

Nathan · 23 October 2023

★★★★★ 5/5

Google

Jacob M showed me a property and was very informative and helpful

Thomas · 23 October 2023

★★★★★ 5/5

Google

First rate from start to finish. Thank you especially to Katie.

Karen · 23 October 2023

★★★★★ 1/5

Trustpilot

if you are to vacate their properties

if you are to vacate their properties, make sure you contact them at least two months in advance and NOT 30 days notice. If yo do not cancel within a certain time frame your 30 days notice to vacate the property will not be valid.

Abi · 31 August 2023

★★★★★ 5/5

Google

Really happy with the service provided, in particular from Ross and Abby. Had a few issues with my solicitors but they were always available to help out and keep me updated and made the whole process quite easy!

Chris · 24 October 2019

★★★★★ 5/5

Google

Jacob done well nice communication skills and on time !

Matus · 23 October 2023

★★★★★ 5/5

Google

Sold four properties for me over 18 months. Excellent service. Ellie & Ross worked very hard for us. Worth every penny.

Tom · 23 October 2022

★★★★★ 5/5

Google

Great service from Taylors, particularly from Alex but also Ross and Abby. Very professional and good communication, they are obviously keen to get a deal done and work to make sure all parties are satisfied. Recommended.

Sean · 24 October 2019

★★★★★ 5/5

Google

As first time buyers, the staff at Taylors answered all of our questions without condescension (despite us not having a clue what we were doing). They made the process as straight-forward as possible for us.

DANIEL · 24 October 2019