Taylors Fishponds reviews

★★★★★ 5/5

Google

I cannot speak highly enough of the exceptional service we received from Katie Hooper, the Branch Manager at Taylors in Fishponds. Katie is truly a professional who goes above and beyond in every aspect of her role. When other estate agents failed to sell our property after five months, we got Katie in and she achieved a successful sale and completion in just eight weeks and 7 working days. Katie demonstrated a high level of professionalism that she clearly sets for her entire team, and you can see that in the way they handle calls, deal with issues and turn up to my home looking professional. all the bookings were confirmed, and you can’t guarantee they will all show up, but we had far less no shows with Katie, bookings were confirmed, and they made sure the right people were coming through the door. The team always looked after our interests as much as the buyers, but Katie made sure we always felt looked after and informed, no matter how complicated it got, as it was very complicated. Even when she wasn’t in the office, she made sure we knew exactly who we could speak to, and there was always someone available to support us. Given the stress and uncertainty this sale brought our family, all was out of Taylors control!! Katie and her team stepped in and worked tirelessly to get the sale over the line. Katie sets an exceptional standard for estate agents, (we were dealing with 3 of them at the time) and it’s one Taylors should be proud to strive for across all its branches. If you’re looking for an estate agent in the area, I wouldn’t hesitate to recommend Katie Hooper and her team at Taylors in fishponds. If I ever move again, I’ll absolutely be going straight back to her.

Peter · 22 May 2025

★★★★★ 5/5

Google

We bought our first home from Taylor’s in 2021, and returned to sell in 2025. We had nothing but professionalism and dedication both times. I could not recommend Katie and the team more, they are such lovely people and really care for their clients. Thank you from myself and Sam

Alexandra · 4 November 2025

★★★★★ 5/5

Google

I've been searching for a new home and have been using Taylor's services throughout the process. Their professionalism and clear communication have been incredibly helpful in finding the right place. A big thank you to Rudy Richardson for the excellent support!

Reinaldo · 11 October 2025

★★★★★ 5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

★★★★★ 5/5

Google

We decided to sell our family home which held many wonderful memories. It can be difficult deciding which agent to put your trust in and after speaking with many agents in the area we decided to go with Taylors. Katie won us over with her appraisal of the house, her confidence and knowledge of the property market. Maddie and Xenia made sure the whole process was painless and kept all parties updated at all times, really going above and beyond to get everything completed. Buying or selling a house is a big decision and I wouldn't hesitate recommending Taylors in Fishponds. Thank you Katie, Maddie and Xenia for providing such a great service.

Forced · 23 October 2023

★★★★★ 5/5

Google

I’ve just moved into a property through Taylor’s Lettings and the entire process was smooth and stress-free. A huge shoutout to Alisha and Nicole they were absolutely amazing! Super friendly, professional, and always quick to respond. They … More

Tanaka · 27 July 2025

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 5/5

Google

Excellent service from very helpful and professional staff. Thank you to Ellie and Archie for helping me complete my home purchase.

Adam · 20 October 2025

★★★★★ 5/5

Google

We used Taylors Fishpond to house hunt in Bristol. Specifically we worked with Jacob Mccready who is a thorough, engaged, proactive and reactive Agent. We found Jacob to be really responsive throughout the process, he knew the areas/homes he was showing us really well and he was patient and accommodating throughout. If Jacob is reflective of the rest of the Taylors business then you’re onto a winner 🌟

Beth · 23 October 2023

★★★★★ 5/5

Google

Jacob Mccready at Taylors Fishponds has been phenomenal. I am a first home buyer, trying to find a property in Bristol from another location (Manchester). Jacob contacted me after I enquired with Taylors about available properties. He asked me what my criteria was and has kept in contact, letting me know when good matches for me were going onto the market and helped me secure a viewing. I am very happy with his recommendations as well, they are just what I described. He has also kept good communication with other members of his team that I have spoken with or have to deal with, making sure everyone is up-to-date and on the same page.

Eion · 23 October 2022

★★★★★ 5/5

Google

I have recently completed a sale and couldn’t be more happy with the amazing service I received from Taylors Fishponds. At various points I have dealt with Ross, Ellie and Kevin and each of them have been friendly, efficient and always responsive. I am very impressed how they communicated promptly with myself the buyer and solicitor to ensure the sale progressed smoothly, nothing is too much trouble for them and I would definitely recommend and use them again in the future. Thank you Ross , Ellie and KevinPositiveResponsiveness, Quality, Professionalism, Value

Rossalyn · 23 October 2022

★★★★★ 5/5

Google

Very friendly and helpful team. We had some odd requests but the whole team was very accommodating and keen to help, especially Rudy and Rosa.

Emily · 1 August 2025

★★★★★ 5/5

Google

Great experience buying through Taylors Fishponds branch. Tom Lopeman was especially helpful and very prompt with facilitating communication between myself and the seller. Helped chase when the process was slowing, and even prompted me when needed. Thanks!

Calum · 10 March 2025

★★★★★ 5/5

Google

Great service and kept us in the loop special thanks to Katie for sticking with us & convincing the vendor!!

Tariq · 1 September 2025

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 5/5

Google

Not sure any words I write here will do justice as to just how excellent Katie and the team were when it came to selling my house in the Fishponds area. Between the regular communication, unparalleled customer service and just general positivity when things looked beyond bleak - Taylors covered it all! Would certainly recommend if you were selling anywhere in the area!

Sam · 23 October 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 5/5

Google

Superb,Excellent,we got perfect christmass gift. welldone , greate job done by taylor’s and their excellent team, specialy thanks to “The iron man MR Lee Flaherty “who done the mortgage as soon as we needed,for buying the house . For buying a house Our first call to taylor and we endups with taylor,’s . amazing.

Sadiqur · 24 December 2025

★★★★★ 5/5

Google

I called Taylor's about a property today and Jacob McCready not only answered all my questions but was quick to offer another property that was actually more in line with what I wanted. He got me in immediately for a viewing and now I have put in an offer. Fingers crossed it is accepted. Thank you Jacob for all your help today!!!

Christina · 23 October 2023

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

We have gone to Stephen Allen on a number of occasions now, the turn around time and level of communication is second to none. Stephen was very understanding of our situation and communicated with us every step of the way and put up with my 100000 questions on a daily basis always responding promptly and professionally. He has a wealth of knowledge and experience and seemingly always has the answer!!! He has worked on a number of our cases and there is not one area we could fault. We will continue to recommend him to everyone and continue to return to him for any future mortgages!PositiveProfessionalism

Faye · 23 October 2021

★★★★★ 5/5

Google

Ellie and Ross were so incredibly helpful and dedicated with helping us move. They constantly kept in touch with our solicitors to update us when we couldn’t get through to them and their professionalism gave us confidence that they had everything in hand. We were delayed in our move and it was looking unlikely that we could make it by the stamp duty deadline. However thanks to their expert advice we managed to get through just in time! I will definitely be using Taylor’s for future moves.PositiveResponsiveness, Professionalism, Value

Caris · 23 October 2021

★★★★★ 5/5

Google

Ross and Ellie at Taylor’s in Fishponds, Bristol were very professional and responsive throughout the sale of my property, ensuring I kept updated on sale developments even when when my solicitor was unwilling or unable to be contacted. They were pleasant and approachable throughout and went out of their way to smooth the sale, working proactively with the purchaser’s agent and solicitor to ensure there everything was in place for exchange in what could have been difficult timeframes. I’d have no hesitation in engaging them again or recommending them to others.PositiveResponsiveness, Professionalism

Tim · 23 October 2021

★★★★★ 5/5

Google

We made the difficult decision to downsize from our much loved family home. Katie the manager came to see our property to do our valuation. Katie was very knowledgeable and professional. She knew the market very well and was able to guide me through this first part of the process. She won my confidence and it was an easy decision to make to get on my board. The process has now begun...

Susan · 23 October 2022