Taylors Fishponds reviews in Bristol, City of

★★★★★ 5/5

Google

I highly recommend Stephen Allen if you are looking for a mortgage or a remortgage. Stephen has mortgaged several properties for me. I did struggle to get a mortgage and was refused in the past by other financial mortgagers and banks. Stephen bent over backwards, and helped me get my dream house. I will never go to a bank or any other financial person. Stephen is a positive happy person and makes me laugh.PositiveResponsiveness, Quality, Professionalism, Value

Nigit · 23 October 2021

★★★★★ 5/5

Google

Kristen from the Fishponds branch is doing an excellent job helping me to get on the property ladder at the moment. I would recommend Kristen as she's very professional and passionate about what she does and I'm sure with her help I'll find my home soon enough. Thanks for your help so far Kristen :)

Lou · 23 October 2023

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 5/5

Google

Just want to say a huge thank you to Maddie and the team at Taylors in helping us find our dream family home. Maddie was a pleasure to work with - super kind and warm - and we'd not hesitate to use Taylors for our own house selling in the future. Thanks!

Domini · 23 October 2023

★★★★★ 5/5

Google

We've being dealing with many estate agents in Bristol for buying our new home. Taylors have definitely been the best. Umar Hamid was quick to arrange views and able to answer all our questions. Very helpful. All the team (Xenia-Katie) made the process pleasant and easy. 08/11/2022 Giuseppe Seccia (buyer)

Giuseppe · 23 October 2023

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 1/5

Google

We had a house fall through because of these guys. The survey didn't come back great, and when we went to renegotiate they told us that 'we had agreed we wouldn't renegotiate on our original offer', which obviously we hadn't because that … More

Mhari · 24 November 2025

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said

James · 15 September 2026

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

Madeleine has been a pleasure to communicate and receive help from her with the process of selling and buying a house. She has made everything be such a breeze. Any questions asked have always been answered quickly and time efficiently. She really is a fantastic agent and I can see why she is in this field of work. Thank you!

Hannah · 23 October 2022

★★★★★ 5/5

Google

Ellie and Ross were great throughout. Ellie was our contact that did the majority of the chasing through our sale/purchase and was incredible. If you’re looking for a agent to represent you, DO NOT LOOK ANY FURTHER. I can’t put into words just how amazing Ellie was throughout the process, she was an absolute star. I will be recommending them to everyone and anyone!PositiveResponsiveness, Quality, Professionalism, Value

James · 23 October 2021

★★★★★ 5/5

Google

We have just completed on our first home which we purchased through Taylors Fishponds and the team there have been exceptional from the day we first viewed the property. The sale was extremely complicated; however, Katie and Xenia provided support throughout and helped us by whatever means they could. I could not recommend them enough! Thank you for everything.

Emma · 23 October 2022

★★★★★ 5/5

Google

Stephen was absolutely brilliant throughout my mortgage process, I can't praise him enough! He was able to communicate flexibly around my shift times, kept me updated and made sure I understood the entire process. His knowledge has saved me lots of time, money and stress! Stephen made the whole process enjoyable and I look forward to working with him lots more in the future.PositiveResponsiveness, Professionalism

Gabriella · 23 October 2021

★★★★★ 5/5

Google

Steve Allen is the best in the business! As a result of his insight and experience I have just secured my dream property in less than a week from having our first conversation! Steve is so personable but at the same time asks exactly the right questions to achieve the desired outcome - you need look no further for a mortgage adviser - very highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Debbie · 23 October 2020

★★★★★ 5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023

★★★★★ 5/5

Google

Ross and the team have been brilliant helping us sell our house,and gone above and beyond normal duties as we had circumstances which held up the sale ,the service we received was professional throughout ,all of our queries were answered quickly and nothing was too much trouble.Thank you for all of your help Ross and team.PositiveProfessionalism

Lisa · 23 October 2022

★★★★★ 5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

★★★★★ 5/5

Google

I used Taylor’s in Fishponds to sell my flat. The team sold the flat quickly and communication was excellent through out the selling process. Thanks to all the team at Taylor’s (especially Katie) for making the process as stress free as possible.

S · 23 October 2023

★★★★★ 5/5

Google

Ross and Ellie of Taylors in Fishponds were brilliant. Professional, friendly, timely and communicative - everything you need when selling a property. I would add that we had a tricky/complicated sale and purchase (all through covid times) and they both went above and beyond, to help us and manage the process - I really cannot thank them enough. I highly recommend their services.PositiveResponsiveness, Quality, Professionalism, Value

Angela · 23 October 2020

★★★★★ 5/5

Google

Cannot fault! They were very on the ball with everything and delivered on all their promises. Chased where it needed to happen and were very honest about where it was going and what needed to happen. Special thanks to Ellie who was incredible, very reassuring and prepared to go the extra mile when needed with me. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism

Abigail · 23 October 2021

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023

★★★★★ 5/5

Google

Ross and the team have been incredibly efficient and supportive throughout the whole process.. They have kept us informed at every stage of our sale and has been professional throughout. We have bought and sold through this office with Ross several times and would highly recommend. Kim and Nick

Kimjane · 23 October 2022

★★★★★ 5/5

Google

I had a great experience applying for my current rental property with Taylor’s Estate Agent Fishponds. What made my experience so positive was the aid they gave me with my circumstances at the time, when I wasn’t able to view the property … More

HC · 22 July 2025