Taylors Fishponds reviews in Bristol, City of

★★★★★ 5/5

Trustpilot

FANTASTIC CUSTOMER SERVICE

FANTASTIC CUSTOMER SERVICE I just recently rented a property in Leighton Buzzard, I am impressed how excellent customer service Taylors provided. James was responsible for my case. Thanks for his clear communication, experience (knowledge about the property market) and nice personality I was able to rent a property in just a one day! I would like to say thank you and I am sure I will use TAYLORS services in the future.

JUSTYNA · 7 April 2021

★★★★★ 5/5

Trustpilot

5 Star Service!

All of the staff at Taylor’s Lettings have been so helpful, friendly and incredibly knowledgable. No question or query is ever too much to ask. We would especially like to thank Joanne, Sean and Natalie who have assisted with the whole process of us moving into our beautiful rental! Thank you for all your help!

Amberley · 23 May 2023

★★★★★ 4/5

Google

Thank you Jacob. Even though the property wasn't right for me I appreciate your time and understanding

Sara · 23 October 2023

★★★★★ 5/5

Google

To Maddie Wilkie. Thanks for your professional help right from the beginning to the sale date. You helped explain the jargon and prompt replies regardless of what day or time I contacted you. Your calmness when chasing the other parties to get the deal done goes without saying. I would recommend your service and your professionalism. Thanks a lot. On behalf of Bisi Dorcas Adenuga.

Titus · 23 October 2023

★★★★★ 1/5

Trustpilot

Booked to view a property in bradley…

Booked to view a property in bradley stoke by someone called Joe. He rang in the morning to confirm, we went for our viewing for no one to turn up for at least 10 - 15 minutes late, then he didn't have the keys and had no idea how to get in and said his phone doesn't work. He then walked off after cancelling our viewing, soon after another couple turned up to view the property and they were there to meet the same agent who they called to come straight back, he came back and give the same excuses to the next couple

Mr · 3 September 2024

★★★★★ 5/5

Google

Jacob was absolutely brilliant, he got us an appointment with mortgage broker quickly top agent

Vera · 23 October 2023

★★★★★ 5/5

Google

Thank you Abbie Fish for all your help and assistance with my purchase. Above all you were honest, genuine and communicated well between the vendor and I and our respective solicitors. You have dramatically improved my opinion of Taylors. Best wishes, Jonathan

J · 24 October 2019

★★★★★ 2/5

Trustpilot

Bedminster office

Bedminster office - I had hoped that this one would be different. But if you like inaccuracies with details and not being able to explain their processes then they are for you. When I complained I was told that they'd followed their processes but it seems that they like to kept that information to themselves.

Rosemary · 9 July 2025

★★★★★ 5/5

Google

Ross and Ellie were exceedingly helpful during my home purchase and were courteous to my many phone calls where they were happy to assist and guide me through the process. Much appreciated.PositiveResponsiveness, Professionalism

Patrick · 23 October 2021

★★★★★ 5/5

Google

Stephen based at this branch has been absolutely brilliant in getting our mortgage sorted for us. He also provided us with a mortgage cover and building insurance quote which was really helpful as we didn’t know much about this. We had to make a few changes to our mortgage and he was so patient and quick to sort everything so it was hassle free. We are really pleased. The rest of the staff at this branch are also always so friendly and helpful which is a breath of fresh air after having dealt with and having a bad experience with a different company recently. Customer service is key.PositiveResponsiveness, Quality, Professionalism

I · 23 October 2021

★★★★★ 5/5

Google

We had a great experience with Stephen Allen with our house purchase. He looked after us really well. He is the most professional and best FA in the UK. We are recommending him for those who may need an advise, you will never regret. He offers the best rates ever. I can not thank him enough for the support, encouragement and determination during long process of house buying. He always makes sure everything is on track. Many thanks, Sima and ObertPositiveResponsiveness, Quality, Professionalism, Value

Simangenkosi · 23 October 2021

★★★★★ 5/5

Trustpilot

I have been renting through this this…

I have been renting through this letting agent for almost 2 years now and it has been an amazing experience so far. The property manager Nathaniel Allibone has always being prompt with reported issues and recently made sure that an urgent repair issue was completed on time. .They take maintenance repair issues serious and are reliable to get quality services. I recommend their service to everyone.

MR · 10 January 2025

★★★★★ 1/5

Trustpilot

Avoid!

If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.

Jane · 28 May 2024

★★★★★ 1/5

Google

The second time I made an appointment with them and they did not show up. Not sure if it’s because I am young and foreigner or they are just so unprofessional. Not viewing anything with them anymore…even if I love the place. It is a shame how they treat people and blame each other for the mistake.

Amaya · 23 October 2023

★★★★★ 4/5

Google

I would just like to shout out for Maddie , who has been kind and understanding in keeping us in the loop with regards to the sale of my mother'd house. Her own personal circumstances - have meant she is empathetic and understanding for which we hare grateful - Kindness makes such a difference. Thank you

Tiane · 23 October 2023

★★★★★ 1/5

Google

Shocking estate agents, they lie and do not respect clients. Will tell you the person you wish to speak to is not available however that person will be sat in front of them. Unprofessional mortgage broker will be in shorts and a hoodie most the time. Rude staff. Take days to respond to emails and calls. Will never use taylors again ended up taking the house of the market due to the lack of customer service! They will do anything to get you to use them including using rubbish mortgage providers if it means they get a sale. They do not care about clients!!! Do not use them! They have given my parents 18 months of hell!NegativeResponsiveness, Quality, Professionalism

Hannah · 23 October 2020

★★★★★ 5/5

Google

Ross and Ellie took over managing the progression of my sale/purchase for another Taylor’s branch (Covid impact) and I can honestly say without their assistance there isn’t chance that we would have completed. They dealt with incredibly difficult solicitors really well, continually relayed information to me and listened to me vent about how frustrating everything so far in the process had been. The amount of time and care they put in to a sale they didn’t have anything to do with at the start (as it in the south bristol area), was absolutely amazing. If my house was in their area I would use them over anyone else based solely on their customer service. Thank you very much Ross & Ellie!PositiveResponsiveness, Quality

Dan · 23 October 2020

★★★★★ 5/5

Google

We were impressed with the professional service from.the moment that Ross arrived to value our property. He kept us informed every step of the way and explained every point until exchange of contracts. He was always available to talk and was very approachable. He has a very welcoming and friendly team and we have no hesitation in recommending Taylors. At times we thought we would never get through it all but his cheeriness and positivity really helped. Thank you to one excellent team. With our grateful thanks

Diane · 23 October 2020

★★★★★ 5/5

Google

Stephen Allen is a great mortgage broker. Have just done a re-mortgage through him and he helped me with my first mortgage. Really enjoying working with him.

Will · 23 October 2021

★★★★★ 5/5

Trustpilot

Rent out my property through Taylors…

Rent out my property through Taylors Country Wide and Nathaniel has been most helpful and efficient when dealing with a property repair.

Gary · 18 September 2024

★★★★★ 1/5

Trustpilot

Avoid, none professional

If I could, I wouldn't give even one star. The agency/agent worked on behalf of one of owners, helping to delay and stalling the sales process for one owners benefit. And personal gain, as recieving money for this from said owner. Often not replying, selective replies, replying with delays once recieve instructions from other owner.

Sanchausis · 13 April 2025

★★★★★ 5/5

Google

Ellie and Ross have both been great during my house purchase, from a professional and friendly no pressure viewing by Ross to many phonecalls with Ellie managing a complicated chain. They have been pleasant, responsive and cover seamlessly for each other. If my house sale had collapsed I would definately have put my house back on the market with them. Thanks to them both for all your help. We made it in the end!

Jo · 23 October 2021

★★★★★ 5/5

Google

Katie worked tirelessly to get my flat sale over the line and did a professional job. I would definitely recommend her. It's a difficult job to do when you are trying to get a buyer and seller to move things forward as legal wranglings can be sooooo frustrating... Anyways job done, well done Katie!

Alizonne · 23 October 2023

★★★★★ 5/5

Google

The team have been very helpful and supportive from start to finish. Outstanding friendly customer service with excellent communication, couldn't ask for anything more.

Reba · 16 March 2025