Trusted Agent profile · Bristol, City of
★★★★★
1,860 reviews across 3 platforms
187 - 189 Whiteladies Road, Clifton, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187 - 189 Whiteladies Road, is rated 4.8 out of 5 across 1,860 reviews on three platforms, including 353 Google reviews rated 4.8.
353
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,487
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
GoogleI had a really great experience with this agency. The agent, Will Jenkins was really helpful throughout the process. Always replying to emails and phone calls. Moreover, he was more than happy to let us see the house twice before we finalise anything. I totally recommend this agency in case anyone is looking to rent a place🙂 …
5/5
TrustpilotVery professional service from Lilly, Lettings Bradley Stoke
I highly recommend Lilly and her team at Ocean Bradley Stoke. Lilly has been extremely helpful, professional and always has a positive attitude. I would only use Ocean Bradley Stoke. Thank you Lilly.
5/5
TrustpilotChantelle was very knowledgeable and…
Chantelle was very knowledgeable and explained everything very clearly. She listened very well to my questions and was very clear about the options. I would thoroughly recommend Ocean from my dealings with her.
5/5
TrustpilotChantelle has been professional
Chantelle has been professional, kind, helpful and answered all my questions. Her supportive attitude has great and made this usual stressful moment easy to handle.Highly recommend Chantelle
5/5
GoogleThank you to Nicola and Ollie for helping in purchasing my flat with good communication!
5/5
GoogleReally helpful team who took lots of the stress out of my sale. In particular, the Move Manager Nicola is fantastic, helping keep me updated and chase solicitors.
5/5
TrustpilotEasy to work with and prompt responses
We have been really pleased to be working with Luigi Lattuca to find the best deal for our mortgage and its renewal recently.
5/5
TrustpilotI am delighted to have instructed Ocean…
I am delighted to have instructed Ocean Lettings and Management to manage the letting of my Bristol investment property Lily Butler has been particularly helpful and I strongly recommend both Lily and Ocean.
5/5
TrustpilotExcellent conveyance experience
We used the conveyancing team to purchase our house. The service was excellent with clear processes in place. A very big shoutout to Karen L who was very knowledgeable and approachable, acting on a timely basis and with solutions to every issue that arose.
5/5
TrustpilotDimitri and his team were all hero's
Dimitri and his team were all hero's. A real example of how conveyancing should be done. Always very responsive and kept us up to date throughout the process they made is as stress free as a house move could be.
5/5
TrustpilotGreat support from Luigi and Tracey in…
Great support from Luigi and Tracey in our remortgaging process, they have been very helpful in our house buying and remortgaging journey.
5/5
TrustpilotSadie and the team did a great job…
Sadie and the team did a great job selling our house. They kept us informed of progress throughout and proactively prompted when needed. We are very grateful for all their support.
5/5
TrustpilotA great start in UK
Jemima and Manager James have been very helpful throughout our process of renting the house in UK. Their patience and step by step assistance has meant a lot to us for a family just moving to UK. The team response quickly and would take an extra mile to help with the tenancy. Much appreciated their kind work and we are enjoying living here. We feel very lucky to meet you guys, thanks for everything!!!
5/5
TrustpilotLuigi and his team arranged our recent…
Luigi and his team arranged our recent remortgage and provided the same excellent service we have had previously. Messages and queries were always responded to immediately and when a better rate was available prior to completion this was quickly arranged. Thank you
5/5
TrustpilotGreat experience with Ocean Letting
We had a great experience with Ocean Letting for finding our flat. Lily was great and very responsive on emails. Thanks for all your help
5/5
TrustpilotInvaluable help during our remortgage
Simon's been our mortgage advisor since buying our first home, and recently helped with remortgaging our second home. Simon is patient, knowledgeable and helped us get a good rate in these trying times! Tracey has also been very helpful, with clear and consistent communications. Thank you very much!
2/5
TrustpilotIllegal house viewings without notice
If you live in a shared house, they WILL conduct viewings without giving any notice. This has happened at least 3 times in the fairly short period of time that I've been living in one of their properties, even after we emailed them about it, despite the fact that it's illegal. Sometimes the contractors are quick fixing maintenance issues, other times not
Dear Eddie,We understand that this issue has been addressed, but we would like to express our sincere apologies for any misunderstanding or inconvenience caused.As explained by the Office Manager, we do not 'manage' this specific property and thus, we do not have any authority or responsibility concerning maintenance matters.In terms of property viewings, we have strictly adhered to the law. As Bristol's leading Independent letting agency, compliance is always of utmost importance to us. This is to ensure a seamless letting experience for both landlords and tenants. We made every effort to inform each resident about the visits to the room for rent and the view of the common areas. However, due to GDPR compliance, our options of communication are limited. We are pleased to have set up additional communication channels with you specifically to keep you informed about our expected visits to the property in the future. Please note that further visits will be minimal and a different letting agent will take over on behalf of the new landlord soon.Kind Regards, Ocean.
5/5
TrustpilotLily was great to work with
Lily was great to work with. She communicated well and helped us find a flat that was perfect for our needs. I’d recommend this company and her services.
5/5
TrustpilotMelissa Bell
Mel has been great with her communication throughout the process of the sale of the property for my clients. She is always available to talk to and responds to emails promptly. Thanks Mel for all your hard work
5/5
TrustpilotAll the staff are brilliant,always…
All the staff are brilliant,always there for any discussions,great service .They ensure the process of letting is as smooth as possible
5/5
GoogleI worked with William Jenkins who was very helpful with all the steps from viewing to helping me move in Very good experience with Will
5/5
TrustpilotGreat advice on remortgage
Luigi and Tracey were of great help with our remortgage process; they used clear language, were attentive and prompt with their replies. Many thanks!
5/5
TrustpilotVery professional team
Very professional team. First class
5/5
TrustpilotAbu is awesome
Abu is awesome. He is very friendly and helpful . He always replies my enquiries about the property promptly. We couldn’t have secured our accommodation for next year without his help. I would like to give him a thumbs up !!
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