5/5
TrustpilotAlthough this conveyance took a long…
Although this conveyance took a long time and was as is usual stressful I felt my best interests were always take into consideration and I was always kept informed.
Trusted Agent profile · Bristol, City of
Ocean Land & New Homes reviews in Bristol, City of
★★★★★
1,859 reviews across 3 platforms
187 - 189 Whiteladies Road, Clifton, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187 - 189 Whiteladies Road, is rated 4.8 out of 5 across 1,859 reviews on three platforms, including 353 Google reviews rated 4.8.
353
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,486
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotLack of communication
Lack of communication. Lack of response to phone calls, being told the named person was out of the office. The sale only progressed once I stated I wanted the property to be relisted. Very poor service.
Agent replied · 24 December 2024
We are sorry to hear that you were not satisfied with our service. This is disappointing and very surprising to us, as we have received many positive reviews from our clients on Trust Pilot, not least for this office and team.We are an independent agent with 40 years, and we always strive to provide a positive moving experience for our customers, as we know how stressful it can be. We are very proud of our reputation and our customer satisfaction.After reviewing the file we can see consistent communications throughout the process with all key stakeholders involved. We are sorry that there were occasions when the person you wanted to speak to was not available, however, we can see that whenever you contacted us you were contacted straight back, usually within a few working hours.We understand the delays with the process can be frustrating and are aware that communication is key. We take your comments on board and always look to improve our service. Wishing you the best.
5/5
TrustpilotClaire was amazing throughout whole…
Claire was amazing throughout whole process. Consistent updates, chasing the buyers solicitors and just making a usually stressful process feel like a breeze. 10/10
5/5
TrustpilotLiam from the Bradley Stoke Branch
Liam from the Bradley Stoke office was extremely knowledgeable and helpful. I would recommend him to others. Thank you Liam.
5/5
TrustpilotGreat service
Luigi, Tracey and the team have been fantastic! Sorted our mortgage with ease and always kept us updated. Would highly recommend!
5/5
TrustpilotVery helpful team
The team at Ocean were extremely helpful in answering all our questions and were very quick to respond to any emails we sent.There was lots of paperwork to complete, which was somewhat confusing and stressful at times, but the team at Ocean helped guide us successfully through the process.Rob
5/5
TrustpilotGreat service!
From start to finish Ocean property were amazing. Stephanie and her team dealt with our purchase and sale, kept us well informed and remained professional and polite throughout. Thanks again!
5/5
TrustpilotOcean Estate Agents are an excellent and efficient Property Letting CompanyLetting
I asked Ocean Estate Agents to find me tenants for a flat I own in Bristol.They responded immediately and asked me to submit information and relevant documentation.Within a few days they had found me tenants.They informed me of all the regulations required for letting out the flat. They inspected the property immediately. They obtained Tenancy references for the tenants and organised the Tenancy Agreement.They were very cooperative in every aspect and answered every question I asked.I could not be more satisfied with this efficient and experienced Company and highly recommend them.
5/5
TrustpilotReassurance for first time buyers
Melissa has been really communicative throughout the process - as first time buyers it's been really reassuring. She's shared our excitement - and our disappointment when things haven't gone to plan and has helped talk us through some of the finer details when we weren't sure.
5/5
TrustpilotUsed Ocean estate agents for renting a…
Used Ocean estate agents for renting a flat, very quick and efficient service. Will has been great the whole way through!
3/5
TrustpilotEfficient but unhelpful staff response
The sale process was smooth and there weren’t unnecessary delays in the process. Unfortunately we felt that our move manager was speaking to the seller’s interest all the time. We were glad we didn’t go for their In-house lawyer as the discussions could’ve been even more one-sided although we’ve been told that in-house lawyers are from a different branch. Simple queries from us were made into complicated, very difficult to follow answers with legal jargon and it felt very frustrating at times giving off the impression that it was being done on purpose When we raised any issues, it felt staff were taking a very defensive approach on behalf of sellers . when we insisted this be discussed with the sellers , we almost always got positive response from sellers. There seemed to be a natural inclination to take the sellers side even without discussing with them. I wouldn’t deal with this agency again if possible
5/5
TrustpilotEstate Agent Review
Joshua was very helpful in answering our questions about the whole process. He was also very talkative and helpful while we had our house viewing which we found very appreciative. He was very nice and made us feel comfortable overall.
4/5
TrustpilotVery good service
Very good service. Everything seemed effortless & Claire was always happy to help. Reasonably priced compared to others. Would definitely recommend & would use them again.
5/5
TrustpilotJenny was exceptionally helpful!
Jenny was very attentive, helpful, responsive and polite throughout the whole journey of me buying my first home. She was the glue between all parties when sometimes things proved challenging in communicating between stakeholders - Jenny was on it at all times. Thanks so much!! :)
1/5
FacebookStill awaiting news of our deposit nearly 6 weeks after tenancy finished. Only response we get when we call them is “we are waiting for landlord”. New tenants have already moved in, the checkout report shows there is nothing wrong in the property but they say it could be September before we hear! Tenant Deposit Scheme advises landlord should respond in 10 days. The agent is disinterested and as students we really need this money.
5/5
TrustpilotI had a fantastic experience working…
I had a fantastic experience working with Tommy Day from Ocean. His professionalism and responsiveness made my rental experience smooth and stress-free. I highly recommend Tommy to anyone in search of a reliable and diligent estate agent.
5/5
TrustpilotTanya was really helpful dealing with…
Tanya was really helpful dealing with me when I am living in Australia. She has been very supportive and explained everything clearly to me as we have gone along. Thank you!
5/5
TrustpilotA big thank you to Ella Peacey and…
A big thank you to Ella Peacey and Debbie West and everyone involved for making the communication and the whole purchasing process easy and nice. They responded to all of my questions immediately and kept me updated with the process. Thanks!
5/5
TrustpilotKayla made the lettings process…
Kayla made the lettings process incredibly straightforward from start to finish. She ensured everything was handled professionally and all deadlines were met to get the tenants moved in as quickly as possible.I would highly recommend her and her team. Thank you!
2/5
TrustpilotLost out on a significant amount of…
Lost out on a significant amount of money as the solicitors did not put through mortgage payment redemption in time. It's a shame that you have to constantly chase them to do what seems to be everyday parts of their role. Getting information from them is like extracting blood from a stone. If you're happy to email them every day then you should go with these guys as they did give us a decent rate in comparison. You get what you pay for.
5/5
TrustpilotOcean found me the perfect tenant
Ocean found me the perfect tenant. Lily was very professional and supportive. She helped and advised me, to choose the right Tennent. I have peace of mind. I’m very happy with my experience with lily and ocean. Thank you so much 😊
5/5
TrustpilotOcean Estate Agents were fantastic from start to finish!
We used Ocean Estate agents to sell our home and buy a new one. All staff we dealt with were fantastic, very friendly & completely professional from start to finish. They guided us through the process and tried to make it as stress free as possible. We had a particularly difficult process with buying our new home, caused by the seller, but Ocean were very supportive and kept us informed at all times. We wouldn't hesitate to use them again and highly recommend to friends and family.
5/5
TrustpilotA positive experience all round
Such a positive experience all round with Ocean. We purchased our house through them 10 years ago, and found them professional, helpful and honest throughout. We came back to them to sell, and the same was true as a vendor. The whole team was highly professional, friendly and well informed about our property, the potential buyers and everything to do with the sale, so we were well supported through the entire process - especially when things got a bit tricky for other reasons.
5/5
TrustpilotFantastic!
Fantastic!Lily Butler was great and helped me find the perfect property which suited exactly what I was looking for!
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