Trusted Agent profile · Bristol, City of
★★★★★
1,859 reviews across 3 platforms
187 - 189 Whiteladies Road, Clifton, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187 - 189 Whiteladies Road, is rated 4.8 out of 5 across 1,859 reviews on three platforms, including 353 Google reviews rated 4.8.
353
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,486
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessionalism is top notch and they…
Professionalism is top notch and they are apt in replying any questions you might have.They gave me a stress free service ranging from the documentation process to the collection of keys to the property.
5/5
FacebookOcean went above and beyond to ensure that my rental journey was smooth and stress free. A special thanks to Will who answered all of my questions promptly and kept me informed at every step of the process. Thanks so much!
5/5
GoogleHad a great experience of Ocean managing the takeover of our property - Lily was really helpful, great communication and very efficient! Thank you!
5/5
TrustpilotOcean helped to buy my house in Chepstow
Ocean Mortgages assisted me during a successfull purchase of my house in Chepstow. Simon Lack and Tracey Green were extremely professional and helpful. I can only recommend Ocean, as they are great team of financial advisors.Cedric Wierzchowski
5/5
TrustpilotExtremely helpful & great advice!
Both Richard and Claire were extremely helpful with our queries, staying in regular contact and advising every step of the way. They made the process of obtaining a mortgage and life cover much easier than it would have been! Would thoroughly recommend.
1/5
TrustpilotHorrible experience will not be using…
Horrible experience will not be using Ocean again. Never updating when need it, was told delays was being caused by our solicitor but it was the in-house oceans solicitor that the buyers were using causing all the issues.
Thank you for your feedback. We are sorry you feel our service did not meet your expectations. Our team at Bradley Stoke will be disappointed, as you will see, they consistently receive 5* feedback for their high level of customer care. Our records indicate that we made every effort to keep you informed of progress throughout this complex case. Whilst your purchase does fall within the current, national average purchase times, delays were unfortunately experienced. This was due to the necessary enquiries and required responses from three separate management companies, further complicated as some management contracts had been recently acquired. Please be assured every effort was made to expedite this situation for the whole of the chain. Please note, Ocean Property Lawyers were acting in the best legal interests of their client within this same chain.Congratulations on your new home, and we wish you all the best as you settle in.RegardsOcean
5/5
TrustpilotOcean Estate Agents, Bradley Stoke Branch.
Ocean Bradley Stoke branch recently sold a property for us and through the trials and tribulations of selling a leasehold property they kept the dialogue between the two solicitors going positively.The sales coordinator at the branch kept us well informed at every stage of the sales process and in some instances was responsible for helping to move things forward.we will have no hesitation in using Ocean again when we need to sell one of our buy to let properties.
1/5
GoogleMy experience with Ocean has been the worst of any experience I’ve had with leasing agencies. We’ve had a leak from the flat above for 7 months and they’ve yet to coordinate a fix. Every time I write them an email or call them they say they’ll get right on it and no progress is made. Definitely would not recommend them to other tenants.
Thank you for your feedback. We are certainly sympathetic and completely understand your frustration Nolan. The unfortunate situation is that the landlord / property owner has chosen to use his contractor to resolve this issue, contrary to our Property Management team's advice. As Beth, your personal property manager has reported, a leak had been identified in the property above, repair work completed, but the problem persists. We have been advised that the problem is still being investigated, we understand the contractor visited in the last week. Please be assured we continue to update & advice the landlord, expressing our concern and frustrations on your behalf. This is a responsibility our Property Managers willing take on. As an independent agent of near 40 years it has always been absolutely paramount that all customers receive the best possible service, not least with property management. In this instance we are however reliant on the landlord and 3rd party contractors to resolve the situation satisfactorily. We sincerely hope the matter is concluded soon and will continue to advice the landlord accordingly. Assuring you of our best intentions, Ocean.
5/5
GoogleOceans Letting have been brilliant in helping me with my flat in Bristol. The whole process was very smooth and there waa good clear communication throughout. Amelia West in particular stood out, ensuring that all documentation was sorted so as not to delay move in. Thank you Oceans!
5/5
TrustpilotGreat service
I have used Ocean Property Lawyers previously for conveyancing work. They are my go to conveyancers. They are not the cheapest but I like the fact that you can pick up the phone to speak to someone, rather than the automated systems with cheaper firms. I had a tight deadline to complete. The team worked hard to achieve completion within 6 weeks. Great effort by all.
5/5
TrustpilotGreat help with my remortgage
Ocean did a great job with my remortgage! Special shout out to Simon Lack and Tracey Green who helped me find the best deal and kept me in the loop throughout. I can't recommend them enough!
4/5
GoogleInitial contact with sales team was really good. The only negative was that there seemed to be a glitch with the notifications and viewings took place a couple of times without my tenant being notified. There's obviously a difficult juggle between agents, buyers and sellers and the move manager did a good job balancing the two and representing both sides fairly, and always efficiently, in what wasn't the most straight forwards of sales.
5/5
TrustpilotOcean Homes Bradley Stoke - ABU
We had a great experience with Ocean Homes - Bradley Stoke. Abu was an excellent Estate Agent. He helped us to quickly secure a house and it was a quick, easy and stress-free process! Thank you:)
5/5
TrustpilotThank you very much ocean estate…
Thank you very much ocean estate agents. They provided us with an indescribable level of service and stayed with us throughout the journey of making our dream home come true. Thank you for supporting us and standing behind us in all the difficult times we have gone through. We have no words to thank you especially ms sadie. We reccommond you to everyone who has a dream of a house. Thank you again Ocean Estate Agents and Ms. Sadie.
5/5
TrustpilotExcellent Service
Me and my partner recently purchased our first property through oceans and can’t fault them. We spoke to a few different estate agencies and they all seemed quite disorganised and unfriendly. We had our first viewing with Layla who was very friendly and helpful and put us at ease with the process. The whole team have been very helpful including Tracey and Lauren who kept us up to date throughout and very responsive to emails. We also used oceans financial adviser Simon who was also very friendly and informative, made the application for the mortgage a lot easier and kept us up to date with any rate changes.
5/5
TrustpilotFriendly and helpful staff
Great service. Always responsive and willing to help with all our enquiries about the area and houses available. Keith and his team were friendly, patient, professional and definitely the agent that you can trust especially when you are new to the place.
5/5
TrustpilotGood experience
Abu was very helpful when we were looking for our first student property. We appreciated the help and him giving us options for different properties. Any questions we had were answered and he was very consistent
5/5
TrustpilotAmelia and her team were efficient and…
Amelia and her team were efficient and great to work with to secure our rental, despite difficulties with the referencing company that were out of their control they did their best to ensure the smoothest outcome. Would definitely recommend to all!
5/5
TrustpilotMany thanks to Kayla and Tom
Many thanks to Kayla and Tom. They are both professional and efficient in their different roles. Easy to contact and they always respond. Makes having a property to let so much easier. Thanks to both of you.
5/5
TrustpilotThe employees were very helpful and…
The employees were very helpful and communicated every step of the process. One of the Agents Evie Lane was very helpful, would definitely recommend the Agency.
5/5
TrustpilotJust like to thank Abu Miah and the whole letting Team
Just like to thank Abu Miah and the whole team in the terrific work they do truly professional and we are grateful for their efforts , also a big mention to Lily .
5/5
TrustpilotMy first home
My flat buying process felt very seamless with Ocean. My estate agent Hal was so friendly and gave all the right information when viewing. Linda Cox my conveyancer was quick to reply to my questions and felt very hands on with the whole process.
5/5
GoogleAlun is the best..! He has supported me for many years finding great tenants. I love his humour that brings some extra life and pa zzzs to our chats and business dealings. He is a legend!
5/5
TrustpilotExcellent service from Will Jenkins at…
Excellent service from Will Jenkins at Ocean lettings. He was consistently supportive when we were keen to proceed with a rental and he was always swift to respond and professional. Will definitely recommend.
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