Trusted Agent profile · Bristol, City of
★★★★★
1,860 reviews across 3 platforms
187 - 189 Whiteladies Road, Clifton, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187 - 189 Whiteladies Road, is rated 4.8 out of 5 across 1,860 reviews on three platforms, including 353 Google reviews rated 4.8.
353
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,487
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat mortgage advisor services
Thank you to Luigi for the mortgage advisor services. We used ocean for the estate agents and mortgage advisors and I would highly recommend. As first time buyers Luigi was very informative of the mortgage process and ensured we got the best deal that worked work for us.
5/5
TrustpilotGreat people to do busy with.
5/5
GoogleHad a great experience with Phaedra. She saw us last minute for a flat as someone had dropped out - she made sure to get our paper work sorted as soon as possible and was helpful and informative when needed. Would recommend her/this office to others. Thank you Phaedra :)
5/5
TrustpilotAn on the ball superb Estate Agent
An on the ball superb Estate Agent. From start to finish with the sale of our property last Friday, Jenny, Tom, Claire and the whole team were excellent.
5/5
TrustpilotOcean were great and I would recommend
Tom came to look at the house and explained the process and what Ocean would do. We agreed a sale price which was at the high end of the three estate agents we spoke to. The photos looked great, including some drone shots.The house sold within a week at £10K over asking price. The whole process went on for about six months, but they were there throughout and always on the case. We had trouble with our purchase falling through and the sale wavered, but Ocean didn't put a foot wrong.
5/5
GoogleI do appreciate the very nice services provided by the Ocean. Especially, I would like to express my sincere thanks to Lily Butler, who is a very professional and kind agent and help me a lot in smooth and efficient processes!
5/5
TrustpilotRichard and Claire were both brilliant…
Richard and Claire were both brilliant for myself and my partner who were first time buyers. They made the process of finding a mortgage and explaining everything really straight forward. It look a lot of pressure off of worrying about what was needed and what the next steps were.
5/5
TrustpilotFirst time buyers
Ashleigh & Maddie were really helpful with buying our first house - they kept us up to date throughout the whole process, were quick at replying and explained everything thoroughly. Would definitely use ocean again - many thanks to Ashleigh and Maddie for making the whole experience as less stressful as can be!
5/5
GoogleHonest and competent viewing with Jack Evans today
5/5
Trustpilotoutstanding experience working with Ocean Bradley Stoke
I had an outstanding experience working with Ocean Bradley Stoke office to find my rental property. From the very start, they were attentive, professional, and really listened to my needs. The team (Megan, Sam, Naomi and Evie) guided me through the entire process with ease, on a beautiful rental property in Hambrook, BristolThey were always available to answer my questions and address any concerns. Thanks to their expertise, I found the perfect rental property that I’m thrilled to call home. I highly recommend Ocean Bradley Stoke to anyone looking for a smooth and stress-free real estate experience!Kind regards and cheers to the ocean Team Humberto Gonzalez
5/5
TrustpilotFantastic experience with Ocean…
Fantastic experience with Ocean Lettings who were always in communication with us and moved things along quickly for me and my partner who are really excited about moving into our new home. Lily was friendly and professional the whole time - thanks Lily!
5/5
TrustpilotOcean Finacial Services
We used Ocean Finacial Services, Victoria made the mortgage application process very straightforward and stress free and Claire kept us informed of all the progress of the application. We have previously remortgaged through Victoria and would do so again in the future. Would recommend.
5/5
TrustpilotOcean Estate Agents has been great to me and family in Bristol
Ocean Estate Agents has been great to us in getting a nice apartment in Bristol, especially Charlie & Keith. They were both helpful throughout the letting process and made it seamless for me and my family to get the apartment.Thank you OEA.Regards,Peter & Lucy
5/5
TrustpilotLily and the team were brilliant
Lily and the team were brilliant, excellent market knowledge meant that we put the house on at the right time and a tenant was found very quickly, they arranged for all of the certificates to be carried out and made the whole process completely seamless. Thank you
5/5
GoogleMy experience in coordinating a viewing and going through the process for starting my new let with Ocean has been outstanding! Amelia is the person I've been working with and her communications are super clear and she's highly response, always ready to help.
5/5
TrustpilotOlivia Stayning
Best solicitors were have ever used. Olivia was professional and the communication was excellent. Olivia informed me each step of the house sell and was easy obtainable my phone and email. Very pleased with the service and would definitely use ocean again.
5/5
TrustpilotBrilliant service from Tommy Day!
Tommy Day has been my contact throughout the whole process of renting a property with Ocean and he has been amazing! He made the process very easy with clear communication and answered any queries I had. Tommy is very polite, friendly and professional! Thank you Tommy :)
5/5
TrustpilotHad such great help from the ocean team…
Had such great help from the ocean team when letting out first property! Especially Lily Butler, as she provided all the relevant information and gave us some really great links and advice. Thankyou
4/5
GoogleWe were very pleased with the support we got from this branch, especially Nicola Lloyd as our move manager. She was proactive in keeping in touch and supprting in the progression of our sale. We valued having her as our first point of communication.
5/5
TrustpilotBy far THE best estate agent in the Bristol area!
Ocean is by far THE most professional estate agent I have ever seen, in the country. Over the years I have come to learn how estate agents operate, specially the nationwide ones. let me explain why Ocean is so different from every other estate agents.So the most common tactics other estate agents use that is deemed unethical in my opinion are:- When they evaluate a property for sale, they know sellers usually go with the estate agent that gives the highest evaluation. So often they over evaluate your property then when you sign a min 3 months contract with them, they then claim the market is not good and encourage you to reduce the sale price. - The next thing to be aware of, which other estate agents often do is that their priority is the list of "property investors" they have on their files, and not you the seller! So if an investor is interested in your property, they will absolutely find a way to "encourage" you to reduce your price even further. - finally, what sets Ocean apart from all other estate agents is that most estate agents, specially the nationwide ones, have no interest or drive to sell your property. They just show someone around the property and answer the odd question that is asked of them. I have lost track of the number of times I have asked an estate agent whether the potential buyer was even asked to make an offer. Ocean is completely different to any other estate agent I have ever used... They are THE most ethical, honest and professional estate agent I have ever used. Even my solicitor commented on how efficient and professional Ocean has been! Ocean is a family run business so the directors actually care about the company and take pride in their customer service. My property was sold within 3 hours of going live! AND I got exactly what I asked for and what Ocean valued my property at (which was £20,000 more than any other estate agent). Even a nationwide estate agent commented saying they can not compete with Ocean when it comes to Bristol!!If you are in the Bristol area, Ocean is THE only estate agent I recommend you use. That what I will be doing in the future.
5/5
GoogleI am very grateful to Lily Butler (Senior Property Consultant MARLA) for her huge help. She always responded quickly to my questions and provided the necessary clarifications. Without her help, it would have been much more difficult for me to find an apartment and fill out all the necessary forms.
5/5
GoogleGreat support from Will in renting my flat this summer. I felt really confident about the advice he provided and knew he would find the right tenants for me. Thanks Will!
1/5
GoogleI am deeply disappointed with the service provided by Ocean Homes. From the outset, my attempts to contact them have been met with silence, demonstrating a shocking level of unprofessionalism. Upon moving into the property, we discovered that the toilet was left unfixed. It leaked, creating an unbearable smell that permeated our landing carpet. Despite multiple requests for assistance, the negligence has continued, leaving us feeling completely disregarded. I would strongly advise potential tenants to reconsider their choice in management, as Ocean Homes has shown a lack of accountability and responsiveness to serious issues.
1/5
FacebookIf there was a dislike button I would be the first to click it here. After being told to put our notice in by an agent at Ocean we where then told we didn’t get the house we wanted even after paying the holding fee. After speaking to the manager today (Keith) he then done everything he could to worm his way out of it without taking any blame or give any apologies. The fact we had to ring them to find all this out was even more shambolic. If you’re looking for somebody to mess you about and take the mick without taking any blame for their actions use Ocean. Apart from that I would let anybody I know NOT to use Ocean. I wouldn’t trust them selling a pen let alone a house. JOKERS!!!
Hi David, we are sorry to hear your experience with Ocean has been frustrating for you. As the property is only let with us and isn't managed by us this comes down to the landlord's decision and their communication with us as well. We never tell anyone to hand their notice in until after the landlord has made their final decision securing the property and this isn't something we'd ever do. Ocean followed the correct process as we do for the 1,000s of properties we successfully let across Bristol each year. We would like to apologise again for the situation and if you would like to speak to us further, please contact customercare@oceanhome.co.uk. Many thanks, Ocean
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