Trusted Agent profile · Bristol, City of
★★★★★
1,858 reviews across 3 platforms
187 - 189 Whiteladies Road, Clifton, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187 - 189 Whiteladies Road, is rated 4.8 out of 5 across 1,858 reviews on three platforms, including 353 Google reviews rated 4.8.
353
Reviews on Google
This office
20
Reviews on Facebook
Business-wide
1,485
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotSarah was so helpful when I had queries…
Sarah was so helpful when I had queries about our house and getting our deposit back. She was good at responding promptly and was so lovely when I spoke to her on the phone! Overall I had a wonderful experience!
5/5
TrustpilotExcellent and helpful
Straightforward and efficient, Ocean Estate Agents made the viewing process simple. Many thanks to Will Jenkins who showed us round and has continued to be responsive and supportive with all questions and concerns we have. Would definitely look to use them again in future!
5/5
TrustpilotGreat service and efficient staff
I've been dealing with Ocean since I purchased my property from them in 2022. I would like to thank Samuel Bonizzi, Joshua Jackson and Abu Miah for all their assistance in helping me manage my property. You've all been very professional and helpful. Keep up the good work.
5/5
TrustpilotThe best in their field
The sale of our late parents home was handled with professionalism and kindness. We were in great hands throughout the process. They kept in touch at every step, handled our numerous questions with warmth and humour. They are quite simply the best in their field and we would recommend them without hesitation. Special thanks to Sadie.
5/5
GoogleNicola & Matt were great from the outset, keeping us regularly informed at each step of the process, thank you.
5/5
TrustpilotGreat overall experiance
Linda Cox and the team at Ocean are the best. Sorted the sale and purchase of our new home so efficiently and thoroughly. Felt she was really communicative throughout the process and generally a lovely person to deal with. Second time using Ocean and I wouldn't use any other solicitor if I moved again.
5/5
TrustpilotOutstanding Conveyancing Service
We would not hesitate in recommending Ocean Property Lawyers to any person seeking conveyancing.The service at every stage was excellent. We were always kept informed despite there being a few problems which Claire resolved swiftly, efficiently and professionally: and was always available to answer our concerns.Claire is the very best - approachable and friendly.A massive thank you.Anne and Tom Paine
5/5
GoogleAfter spending many weeks trying to rent a flat in Bristol, my partner and I were losing hope in ever finding somewhere. Many estate agents had not called us back, ignored emails and generally been fairly uninterested in helping us find somewhere to live. So our hopes were not high when we inquired about a property with Ocean. However, Annabel was highly efficient. She called back within minutes and responded to emails just as fast. She has always been friendly, professional and caring. I am very grateful for her helpful nature and commitment. Thanks Annabel!
5/5
TrustpilotWe had a great experience viewing a…
We had a great experience viewing a property with Claire, she was very thorough and friendly
5/5
TrustpilotFound a new place few days after…
Found a new place few days after searching. Jack was such a great help with quick and simple communication. He provided very professional and excellent service. Will gladly use their services again in the future.
5/5
TrustpilotGreat!
Charlie and the team at Ocean have been great from start to finish! Have made the journey for me and my partner very easy and enjoyable. Far better than anyone else within the area!!
5/5
TrustpilotGreat service
Very professional and competent. The whole letting process was smooth and worry-free.
5/5
TrustpilotGood for rental
I worked with Lily and Naomi and they were really helpful from the moment of making enquiry. They helped and supported us though all application process and now we have the keys. Highly recommend, they are great!
1/5
TrustpilotWillowbrook office
Willowbrook office. Absolutely awful experience from start to finish. We did not know anything about the people viewing the house as all done by text message, complete lack of communication. Rude and unprofessional, especially the manager Stefano who was also very arrogant. Brought my wife to tears. Not willing to work with us in getting the best price for our house and just want a quick sale. Avoid them at all costs.
Update: 2/10/23Upon further review of the extensive case notes and interviewing each team member regarding this matter. We unreservedly refute all claims of poor service. It should be made clear that Ocean Estate Agents were the 4th local agent instructed by you. We achieved a good level of viewings and an offer to purchase, which was accepted and subsequently rejected by you. It is very apparent that our team made every effort to provide the same high standards of service and client care for which they have become known locally as market leaders. It is also very clear that our team endured unprecedented levels of unacceptable comments, insults, and insinuations causing high levels of stress for some team members. For this reason, the decision was made by Ocean Estate Agents to dis-instruct ourselves from the sale of your property. We sincerely wish you a successful sale with your next chosen agents.Ocean 29/9/23We are sorry to hear that you were not satisfied with our service. This is disappointing and very surprising to us, as we have received many positive reviews from our clients on Trust Pilot, not least for this office and team.We are an independent agent with 40 years, and we always strive to provide a positive moving experience for our customers, as we know how stressful it can be. We are very proud of our reputation and our customer satisfaction.We take your comments very seriously, a Sales Director will conduct a thorough investigation. We would like to hear more details from you personally and we will contact you as soon as possible.Ocean
5/5
TrustpilotAll team were great
All team were great. Kept me updated fully. After each viewing I got updated. When it comes to actual offering there were very efficient to cross the messages back and forth.
5/5
TrustpilotGood communication
Good communication, very efficient and made the sale process go smoothly.
5/5
GoogleGreat experience renting with Ocean, the helpdesk in general were very responsive and helpful, patiently answering any questions I had both before and after the viewing. Special thanks to Will Jenkins for helping me through this process, accommodating my busy schedule, and conducting it in a friendly and professional manner.
5/5
TrustpilotSwift Response to finding suitable tenants…
Response to finding suitable tenants was very swift and Jemima was very keen to give us plenty of information. We preferred a couple to come in and chose one of the first few who meet the required refernces.As previously, pleased with the service
5/5
TrustpilotOcean is truly world class
Ocean is truly world class. Communications were clear and the staff was always on top of everything. very easy to reach them and their service did not fail. Special mention for William Jenkins for providing such a great experience with Ocean. If we ever have a room to let, we just might approach Ocean as our first choice.
5/5
FacebookOcean is truly world class. Communications were clear and the staff was always on top of everything. very easy to reach them and their service did not fail. Special mention for William Jenkins for providing such a great experience with Ocean. If we ever have a room to let, we just might approach Ocean as our first choice.
5/5
GoogleSuperb service provided by Ocean Lettings and Management . Recently moved to the UK and Ocean Lettings and particularly senior Lettings negotiator Amelia made the entire process easy . Great customer service from organising viewing of properties right through to finalising tenancy . Could not recommend Ocean and in particular Amelia more highly .
5/5
TrustpilotSale and Purchase
I recently used Ocean property lawyers to sell one property while buying another. There were complexities to the cases and tight deadlines on both. The team worked tirelessly and always went the extra mile to get the deals over the line. I’m very grateful to them all - a big thank you Georgia, Stephanie, Karma and Ella!
5/5
TrustpilotOcean Lettings Dept
Ocean have taken on marketing our apartment and have done a great job. We have had numerous applicants who are all suitable. We have various levels of management to chose from. Everyone we have dealt with in the Lettings Dept have been very helpful, especially Abu, who has dealt with our enquiries courteously and efficiently. Nothing has been too much trouble for him.
5/5
TrustpilotVery impressed
Very impressed with the excellent service we received from Ocean. I initially spoke to Melissa who was very helpful and knowledgable. Will was then our main point of contact for lettings who was also extremely helpful and was able to secure us a tenant within a matter or days. I would highly recommend Ocean.
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Tell us what you need and we'll put you in touch. Ocean Land & New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
