Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotUnethical practice
Move Manager advised me of completion date and to change my booking of my preferred removal company.Even though I questioned the feasibility of this - she insisted that all other people on the chain could make this new date. I changed the date only to be told (very soon after) that it wasn’t feasible and we needed to revert to the original date. My preferred removal company then could not move me as someone else had requested the date. I was forced to use a removal company that I never would have chosen and at a considerably higher cost. The experience on the completion date was not pleasant and I hold Ocean accountable for the stress and illness this resulted in for me. I have raised this as a concern but the manner in which it was dealt with was poor.
Julia · 3 June 2024
Agent replied · 22 October 2024
Unfortunately, completion dates cannot be confirmed until the legal exchange of contracts takes place. Our highly experienced Move Managers consistently provide this advice to the thousands of sellers we assist each year.We have reviewed and made available the transcripts of communications involving the chain above your sale. Specifically, the advice and requests for moving dates made to Ocean Estate Agents by those estate agents and solicitors involved, and where matters fall beyond our remit. However, as per your request, we are prepared to continue the formal procedures to investigate this matter. We look forward to addressing your concerns further in due course. Kind regards, Ocean
★★★★★ 5/5
TrustpilotBest experience
We have never dealt with such a friendly, professional, kind and caring estate agent until Tommy came into our lives.Tommy has been amazing from start to finish. Very knowledgeable and provide a good service. He is willing to go the extra mile for the satisfaction of his customers. Extremely helpful and quick to respond with any queries I had.In a nutshell, he is the best guy around!
Solomiia · 28 March 2024
★★★★★ 5/5
TrustpilotOcean have been fantastic
Ocean have been fantastic, they put up with us for 16 months through our sale and purchase (no fault their side why it took so long). Gemma has been our point of contact, she has been great at communicating, compassionate when things didn’t go how we expected and the whole team showed how hard they work. Our purchase wasn’t in Bristol but that didn’t phase them at all. Highly recommend.
Rosie · 19 January 2024
★★★★★ 5/5
TrustpilotOcean Property Lawyers Bradley Stoke
We have recently achieved a sale and purchase using Ocean Property Lawyers at Bradley Stoke. We would have no hesitation recommending this very responsive team if you are looking to buy or sell. The solicitors above us in the chain were not so responsive but Livia worked hard to get things moving. Thanks to Livia, Oliwia, Jamie and Kelly our sale and purchased reached completion and we are happy in our new home.
Customer · 7 November 2023
★★★★★ 5/5
TrustpilotI couldn’t recommend Ocean property…
I couldn’t recommend Ocean property lawyers more, especially our solicitor Karen Lassauzet! She was extremely helpful, thorough and was very prompt with responding to queries. We were really pleased with our experience.
Sarah · 2 September 2026
★★★★★ 5/5
TrustpilotKeith was so helpful from start to…
Keith was so helpful from start to finish , he made the process of finding new tenants for our property plain sailing . The communication from him was excellent, very fast response via emails and calls , The whole team were great to be honest .We will definitely be using Ocean again in the future Thanks guys 😊
BO · 17 August 2024
★★★★★ 5/5
TrustpilotOcean were amazing from start to…
Ocean were amazing from start to finish. I was previously selling my property with a different estate agent, but decided to change as I was unhappy with the service the other estate agents were providing and it was the best decision I made. My buyer was at times very difficult, but ocean managed to get my sale through within 8 weeks, which was amazing! Thank you to everyone at ocean, especially Melissa and Mike!
Amy · 26 September 2023
★★★★★ 5/5
TrustpilotThank you Tom and Lauren
Tom and Lauren were the two team members who worked on our behalf. They were dedicated, quick thinking, thoughtful and worked so hard. Tom did our valuation and together with the photographer, presented our house so beautifully which resulted in a quick sale and a number of offers over the asking price. Tom's guidance through the initial sale process was excellent. Thank you Tom and Lauren
Judith · 19 March 2024
★★★★★ 5/5
TrustpilotOcean Conveyancing - Claire
I had a 5 star experience working with Claire McLaughlin! From start to finish, she was highly responsive and always kept me up to date and informed. Her communication was clear, timely, and professional, making what could have been a stressful situation much easier to navigate! I cannot thank Claire enough for all of her efforts.
J · 13 September 2024
★★★★★ 5/5
GoogleI can't rate Ocean highly enough for there professional approach, advice and care throughout the sale of my property. Special thanks to Lauren Hardman who was a huge support and constant help and link between myself the buyer and both solicitors.
Sue · 11 April 2025
★★★★★ 5/5
TrustpilotGreat team at Oceans Lettings
The Ocean lettings team have been really great in helping me with looking for and finding a flat. I want to especially thank Jack Evans, for his support and kindness through this whole process and he kept me up to date and was always willing to answer any questions that I had. Thank you Jack
Tracy · 26 September 2024
★★★★★ 5/5
TrustpilotHelpful and Considerate
Ocean Estate has been very helpful with helping us securing a home that fits our family's needs.The agents (shout out to James Heywood, Naomi Wiltshire, Elliott Laffin and Jemima Kivell) have all been going above and beyond with assisting us at every step of the process and have been empathetic with our situation.We're very happy with them and definitely recommend them!
Loïc · 12 June 2024
★★★★★ 5/5
GoogleSpecial thank you to Leyla and Tom for their valued assistance in obtaining a buyer for our property. The communication from all concerned exceptional. The photos taken of property excellent which gained the interest..We look forward to completion of sale.
PT · 17 April 2025
★★★★★ 5/5
TrustpilotLily has been fantastic ❗️
Lily has been fantastic supporting us secure a letting on our new place in Bristol. Quick to pick up the phone and even quicker to reply on emails. She genuinely sounded excited for us down the phone when announcing we had secured the flat! She sounds like she loves her job and has made a hectic couple of days very easy. Thanks Lily
Finnbar · 1 May 2024
★★★★★ 2/5
TrustpilotSlap-dash sale
Managed to complete the purchase within the planned time frame, but this was with us being first time buyers with no chain on either side of the purchase. Ocean estate agents really pushed for us to use ocean solicitors as a way to expedite the process as they could hand documents between themselves, but in reality communication both within ocean and to us (especially with the solicitors) was really disappointing, considering we were recommended to use them and were paying a premium because of it.The solicitors were hard to get hold of and unsupportive of our queries unless it suited their timeline and were very clearly reluctant to explain and explore any uncertainties we had as first time buyers. This was made worse by the fact some of our assumptions of the property were incorrect ever since the initial viewing due to what was claimed by the estate agent.The last comment is on the frustrating portal everything has to go through, it is really difficult to track updates and see progress, and there was a moment when Ocean had left it a week before asking why something wasnt signed in the portal. I would recommend Ocean solicitors to use direct communication more rather than relying on a portal like this which many might find confusing to use for everything.All in all, while we don't have much experience with other solicitors and estate agents, I would encourage others to do research and not trust all the claims and recommendations made by the estate agents, and that if you do need anything checked by the solicitors know it will be the last thing they reluctantly do all while urgently pushing for you to complete.
Zoe · 10 April 2024
Agent replied · 22 October 2024
Thank you for your feedback. As an independent agent of 40 years, we have always placed the utmost importance on client satisfaction, especially for our first-time buyers, we know it can be a stressful process. We are therefore especially sorry to learn of your disappointment. Whilst the use of Ocean Property Lawyers can certainly streamline communications with Ocean Estate Agents, it is important to note that the conveyancers are acting solely for their clients, you. Direct communication is crucial. Your comments in this regard are therefore of particular concern, a Director will be reviewing your case file to ensure the team learn from this. Our portal which is still under development, should have provided updates and insight, as well as reassurance. We are sorry this was not the case in this instance. There was no chain as you say, however, 8 weeks from draft contracts to exchange is extremely quick by today’s average time frames of 40 weeks. This may explain some of the urgency at times. We are happy to have been able to meet your planned time frames. We hope your new home is everything you hoped for, and wish you all the best. Thank you again. Kind Regards, Ocean
★★★★★ 5/5
Trustpilotfantastic from the very start!
Ocean have been fantastic from the first contact with our house purchase. It’s has been a complex process at times but nothing has been too much for the team; particularly Melissa, Steve and Mike - thank you all so so much for getting it across the line, we really cannot thank you enough!
Rosie · 4 October 2024
★★★★★ 5/5
TrustpilotOlivia was very diligent in keeping me…
Olivia was very diligent in keeping me informed about the sale of my flat by telephone. As l am an old person without a printer, and not very adept with my I.pad, all the Ocean people I.e. lawyers, sales and management supply me with information on paper, by post. I would recommend the whole team to anybody! They make my life a lot easier. Susan West.
Susan · 10 February 2024
★★★★★ 5/5
TrustpilotChantelle was our Lettings negotiator…
Chantelle was our Lettings negotiator with Ocean and she was very helpful in getting us complete the reference checks within 2 days. She was out of office during those 2 days but still she gave prompt replies to all our queries. She has even arranged a second viewing for us. So far ocean and Chantelle has been good for us in completing the first step towards renting a home in Bristol!
Eldhose · 18 October 2023
★★★★★ 5/5
TrustpilotExpedited conveyancing service
We paid for an expedited conveyancing service as we were trying to beat an auction date, and Dimitri and his team were on it. We met our very tight deadline for exchange with ease and felt reassured throughout. Dimitri was always available for a chat and gave us thorough explanations as the sale progressed. Thank you Ocean and your great team!
Rosalind · 14 May 2024
★★★★★ 2/5
TrustpilotCouldn't sell my house...others could
Initially smooth sailing and great photos. Annoying inaccuracies in promotional materials for the house that were never fully fixed despite requesting them to be corrected. Then lots of viewings but no offers. When asked, unable to give specific useful feedback about why people weren't offering. Eventually switched estate agents to Elephant (who were excellent in every way) and sold within 2 weeks.Update for accuracy: should have said no serious offers. Did have one below asking price offer very early on that Ocean were clear they thought wasn't serious. We attempted to negotiate and it was immediately withdrawn, confirming that view.
Customer · 5 March 2024
Agent replied · 22 October 2024
As an independent agent of 40 years, customer satisfaction during the whole moving process is of paramount importance to our teams. We apologise that your experience with us fell short of your expectations.Regarding your concerns. The tenure listing in marketing materials - We promptly updated Ocean's marketing materials upon your request. Unfortunately, national portals took longer to reflect these changes. Viewing feedback is requested in various ways, we appreciate how important this is to our sellers. Firstly a ‘temperature check’ is taken immediately by the agent, then by offering an online rating and comment opportunity via email and the buyer’s ‘My Ocean dashboard’. And lastly via next day follow-up calls. Regrettably, there were no consistent comments recorded in your case.During your time with Ocean, we received an offer less than -3% of the higher guide price when for sale with Ocean. This was rejected.We appreciate your feedback and take your comments seriously. Our Sales Director will review your file further. We're happy you found an excellent alternative agent for your move, and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotUsed Ocean solicitors for our first time purchase…
Used Ocean solicitors for our house purchase, and cannot recommend them enough. Ashleigh was really attentive and quick to our questions, and spotting potential issues with our purchase ahead of time. They were also extremely helpful when our first house purchase fell through, and very sympathetic.Definitely recommend them as a first time buyer.
Samuel · 19 September 2024
★★★★★ 1/5
Trustpilot40-50% rent increases
40-50% rent increases to all the properties in my block of flats, overnight, and Section 21s issued to all the people who queried the legality or tried to negotiate. Some people lived in the building for over 10 years. Absolutely gutted. Months and months to complete repairs. Really bad peopleEdit: I was not offered a 10% discount, I was given an eviction notice when I tried to negotiate. What they have replied with isn't true.
Laura · 6 June 2024
Agent replied · 22 October 2024
Ocean Lettings and Management have been recently appointed to manage the building on behalf of the landlord. As with all rental agreements we act on the Landlord’s instructions. A Director fully appraised of this particular contract will reply in full ASAP. Regards Ocean. Update:We sympathise and understand your misgivings, unfortunately, costs have increased for all parties. Ocean Lettings and Management were appointed to assume management of the building on behalf the landlord. Following a circa 10-year hiatus, tenancy agreements required review. The building owner requested a rental appraisal, subsequently a 10% discount of current, average rental prices was offered. Regards, Ocean.
★★★★★ 1/5
TrustpilotCan't even give the buyers the right keys
Despite finding a large number of people to view the property many were not in a position to proceed and many were not even on the market despite Ocean knowing we wanted to move quickly.It may be coincidence, or we may have been unlucky, but when we did receive two offers they recommended the lower one who was selling with them (which obviously generates more commission), after several months they could not proceed and we went with the other buyer who was a dream.The icing on the cake was on completion they gave our buyer the wrong key.
Richard · 25 February 2024
Agent replied · 22 October 2024
Thank you for your comments. As an independent agent of 40 years, we certainly know that selling a home can be complex and stressful, sometimes over an extended period. Not least after previously spending time on the market with an alternative agent. We are sorry that your experience fell short of your expectations. Finding qualified buyers was certainly indicative of the market at this time, it was very unfortunate that your initial buyer was unable to complete the sale due to unforeseen circumstances. Please be assured our best advice was given at the time of the offer. The misplacement of keys upon completion is unacceptable, we have taken this matter very seriously. A full investigation has now been completed and we assure you this was a one-off occurrence.The Sales Manager has attempted to contact you to offer a personal apology. Please feel free to contact him directly if you would like to discuss matters further. Thank you again for your feedback. Kind RegardsOcean
★★★★★ 5/5
TrustpilotI cannot recommend Ocean enough
I cannot recommend Ocean enough! Finding accommodation in Bristol is notoriously tricky. My best friend recommended Ocean to me. The team is caring, kind and really take the time to listen to their clients. Annabel was great in taking down my details when we first met. Will handled my application and was instrumental in the process of me securing a place to live. He was so helpful and a delight to work with.
Z · 27 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
