Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIt could have been better if we had…
It could have been better if we had clarity on the steps we need to go through ahead of starting the process. We were misguided that an excess of £30k could be withdrawn along with the remortgaging process for house improvements but ended up with a lot of confusion when HTB did not accept that, HTB came up with a lot of hidden steps involved in the process when we directly contacted them, which we felt we could have planned the timeline better if we known this earlier. We contacted Ocean Estate Agents roughly 6 months prior to our current mortgage's expiry, but still ended up completing the remortgaging 18 days late, after going through the mental trauma of having to get the work done by ourselves being the middle man for HTB Lenvi and Enact, to get the series of mistakes and wrong information corrected.
Vijayakumar · 18 October 2023
Agent replied · 22 October 2024
Thank you for your feedback. Whilst we absolutely appreciate your frustrations, we do however have to make clear that on this occasion, we were unable to expedite your case via Enact. We did in fact obtain your mortgage offer on the 27th of April, within 3 working weeks. Unfortunately, we faced extraordinary delays due to Enact providing incorrect paperwork, constant errors & their failure to obtain required information from the HTB Organisation Lenvi. This was unfortunately out of our control Ocean Mortgages makes every effort to ensure the smoothest of applications, arrangements and approvals as can be seen by the many positive reviews here on Trust Pilot. We are sorry our team were unable to ensure a seamless application of this occasion.
★★★★★ 5/5
TrustpilotSold our mums house within a week
Sold our mums house within a week, we actually got far more than we expected thanks to the excellent marketing and service provided. Very helpful with advice when considering offers, a totally professional service provided by Steve Clarke and his team.Also many thanks to Ocean Lawyers with a speedy efficient conveyancing service.Steve, Mark and Linzi
Marc · 29 April 2024
★★★★★ 5/5
TrustpilotAndrew
Andrew, Eddy and Ollie were fantastic from start to finish. They were easy to communicate with, professional and got the job done. Andrew helped a lot post sales which meant we completed within 3 months (and we were part of a chain). Thank you so much to the team - would definitely recommend.
Beth · 5 June 2024
★★★★★ 5/5
TrustpilotTracey Green
Having just completed my first re-mortgage, I want to give a massive shout out to Tracey Green who has been extremely helpful throughout the process and has kept me updated at all times. Her and the Ocean mortgages team have been superb - I would 100% recommend them.
Sam · 30 August 2024
★★★★★ 5/5
TrustpilotFantastic service and a great team
Fantastic service and a great team, always happy to help and give advice, guided us through the selling process with care and understanding A very big thank you to Ashleigh, Jenny, Tom and Claire and the rest of the team, would definitely recommend them, Mandy and Martin
Mandy · 13 September 2024
★★★★★ 5/5
TrustpilotI’m not a fan of selling houses..!
I’m not a fan of selling houses..!What a pleasant surprise to be calmly guided through the process by Melissa. I was advised about market conditions and pricing, given a sales strategy and Bingo! SOLD….. With the support of Steve, Mike and Emma my Journey was easy. Thank you all for a terrific effort.
Jonathan · 31 May 2024
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful staff, thanks to Jemima and James for making the process extremely straightforward.
Jack · 20 October 2025
★★★★★ 5/5
TrustpilotThe team at ocean were professional
The team at ocean were friendly, professional, competent and so very helpful with our house purchase. Jason was always quick to respond to our queries and went out of his way to make sure our purchase went smoothly. We dealt with many estate agents whilst house hunting and ocean are by far the best! An all round great experience.
Sarah · 25 January 2024
★★★★★ 5/5
TrustpilotHigh level of cutomer service
It was a great service, especially Sadie, Chris, and Sam, who made sure a tricky sale went smoothly. Ocean updated every step of the way and took all the stress out of selling a property. I highly recommend using Ocean to sell or purchase a property.
Justin · 18 September 2024
★★★★★ 5/5
TrustpilotHelpful and brilliant
Lily was fantastic in helping me throughout the process. She really listened to what I wanted and showed me only the best options. Her keen attention to detail made the process smooth and stress-free. She kept me updated every step of the way and handled all the logistics efficiently. Thank you Lily!
Jude · 29 May 2024
★★★★★ 5/5
TrustpilotAmelia at Ocean Lettings is an absolute rockstar
Our experience has been great, we got a viewing when we needed and also the support when making an offer and answered any questions we had, also you kept us informed throughout the process.Amelia at Ocean Lettings is an absolute rockstar! She went above and beyond to make everything perfect for us. Highly recommend her and the whole team at Ocean Lettings! 🌊🏠🌟
Syed · 28 September 2023
★★★★★ 5/5
TrustpilotGreat first home purchase experience with Ocean
Lily and team made my first home purchase easy and quick. They were very responsive and helpful when answering any questions I had as a first time buyer. With the online system you can easily keep track of where you are in the process. My house purchase was completed in about 2 months. I would not hesitate to use Ocean again in the future.
Wendy · 31 August 2023
★★★★★ 5/5
TrustpilotWe used Ocean Financial Services to…help us with our mortgage
We used Ocean Financial Services to help us to find the best mortgage for us when buying our first home. In very uncertain times Luigi was amazing. When rates changed he was in contact immediately and by the time we exchanged had saved us approx £150 a month from our initial mortgage quote.
Beth · 25 April 2024
★★★★★ 3/5
TrustpilotOverall good.
Elizabeth was great at communicating progression. I never met her but her emails were efficient and prompt. Viewings..A little more respect of the house would be appreciated, footprints etc. Admittedly the property was empty and needed an overhaul but it was an emotional attachment and home.Overall a good outcome, and would use again if needed.
HiLux · 16 March 2024
★★★★★ 5/5
TrustpilotGreat experience
I was lucky to benefit from high quality support from Tommy. He was able to listen, be responsive and support throughout the process. In my opinion, these are essential qualities to be able to apprehend the move into a new home with complete peace of mind. Thank you so much Tommy!
Zoé · 28 May 2024
★★★★★ 5/5
GoogleFrom the first meeting I knew they were right ones to sell our late mothers and family home in a sensitive and professional way
We completed in just 4 months from it first going on the market .
Amazing
Thank you X
Priscilla · 27 March 2026
★★★★★ 5/5
TrustpilotJames and Jemima always do a good job…
James and Jemima always do a good job looking after us and have done for 9 years now.
Henry · 13 September 2026
★★★★★ 4/5
TrustpilotGood support throughout the buying…
Good support throughout the buying process, clarified doubts promptly, updated the entire process on time. Good dealing with customer and particularly liked the way you giving consideration of our minute requirements and opportunity to revisit our needs.
Lovely · 4 May 2026
★★★★★ 2/5
TrustpilotPoor communication & constant errors
We used ocean estate agents and solicitors for the purchase of our flat in Bristol. We would not recommend them at all. We were assured that by using ocean solicitors communication would be easier but if anything it was a hindrance as they played each other off against themselves, with us in the middle. About 80% of documents we received had errors in, including our names (several times), purchase price, amounts owed etc. We never got an update without chasing and important documents weren’t shared with us unless we asked to see them.We were given incorrect information by the estate agents upon our initial viewing, which was then repeatedly confirmed by them despite legal documents stating otherwise. This had a big impact on the buying process from our side.Our experience was one of poor communication, constant mistakes and lack of professionalism.
Megan · 8 August 2023
Agent replied · 22 October 2024
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with our team didn’t meet your expectations. While negative reviews are rare, we take them very seriously and use them to improve our services.After reviewing your file, we found that there were two minor typographical errors in the documents we provided. These errors were quickly corrected once they were brought to our attention. We also made sure that any balance due was confirmed well before the completion deadline, so that the transaction could be completed on time. However, we apologize if there was any miscommunication on our part.Our records show that we maintained frequent contact with you through email, phone calls, and updates via our online case tracking service, Hoowla. whilst we are therefore surprised by your comments, we are sorry if you feel that the level of communication wasn’t sufficient. The information we passed on to you from the seller via the state agents was given in good faith and verified during the legal process to ensure transparency.Providing excellent customer service is our top priority, and we take your feedback seriously. Once again, thank you for your feedback. We hope that you’ll enjoy your new home and wish you all the best.Ocean Property Lawyers
★★★★★ 5/5
TrustpilotProfessional and supportive.
Ocean estate agents have been brilliant at every stage of a complicated purchase. Melissa Bell and the team in the Westbury office have been amazing in looking after the process in a very professional and supportive way: always accessible, patient, friendly and encouraging. Excellent communication skills go a long way. Thank you.
Avril · 1 May 2024
★★★★★ 5/5
TrustpilotIncredible
Tracey and Simon are both incredibly knowledgable and supportive especially on complex topics like mortgages and finances. Simon had multiple online calls with us to talk us through the process and what we should expect. Tracey was amazing at supporting us after we submitted our application.
Yovani · 12 August 2024
★★★★★ 5/5
Trustpilot5* Service Start to Completion.
I have recently purchased my first property. Kelly and her team have been phenomenal throughout the whole process. At a very stressful time, I have felt totally supported throughout and couldn't have asked for better communication. They have managed to complete in just 9 weeks, which has been fantastic. I have already recommended to others and look forward to using them again in the future.
Patel · 30 June 2023
★★★★★ 5/5
TrustpilotScott and his team are a great bunch…
Scott and his team are a great bunch and will always go out of their way to help. Highly recommend!
ADH · 25 July 2025
★★★★★ 5/5
TrustpilotUsed ocean for letting my property
Used ocean for letting my property Found them very professional and friendly. All relevant paperwork etc properly done and a well managed process for both new tenant and myself as landlord. Will Jenkins was the focal point and was helpful and friendly
ANDREW · 15 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
