Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotData leaks and Forms Forms Forms
Attempting to rent a property with my partner and the number of checks and forms we have to fill out just to rent a property is ridiculous.
Jack · 16 June 2026
Agent replied · 23 June 2026
Thank you for taking the time to share your feedback.
We appreciate that the lettings process can feel detailed, however the stages you have outlined are all required to ensure that both applicants and landlords are properly protected, and that we meet our legal and regulatory obligations.
Our initial application form is designed to gather the key information needed to present your offer to the landlord and agree terms in principle. The subsequent documentation and referencing process is then carried out in greater depth by an independent referencing provider, who is responsible for verifying identity, employment, income, credit history, previous tenancy conduct, and (where applicable) Right to Rent.
While this can involve requesting similar information more than once, this is necessary as both parties have separate compliance requirements and cannot rely solely on each other’s data.
In relation to employment and landlord checks, these are standard industry practices. Independent verification through direct contact helps ensure accuracy and protects all parties involved in the tenancy.
Regarding the third-party services mentioned, we do not sell or “leak” applicant data. You may have been contacted in relation to our optional utility setup service (JMI), which is offered as a convenience to tenants. This service is entirely optional and applicants are clearly informed that they can opt out at any stage, including before any details are shared. We do take data protection extremely seriously and handle all personal information in accordance with GDPR requirements.
We understand that the process can feel repetitive, but it is designed to be thorough, transparent, and fair to both tenants and landlords.
Your feedback has been noted, particularly regarding the perceived duplication, and we will continue to review how we communicate each stage to make the process as clear as possible.
Ocean Lettings.
★★★★★ 5/5
TrustpilotUse Ocean!
My mortgage was arranged by Richard Jarrett at Ocean, who was recommended by Adam Byrom and I couldn’t be happier. Richard was brilliant at a time where mortgage rates were changing almost daily, he dealt with numerous phone calls/e-mails from me per week without complaint and kept me updated constantly with prices and the best mortgage provider. He was professional, knowledgeable and polite and was brilliant throughout, got us a great mortgage at a great rate, if it wasn’t for Richard my mortgage would be at least an extra £100 a month if not more. Thank you to Richard and to Adam!
Ben · 17 April 2024
★★★★★ 5/5
TrustpilotVery friendly and informative
Amelia West who was our guide was very kind, enthusiastic, and answered all of questions which made it really enjoyable and gave us a really good idea of what the property was like as well as the surrounding area. Although the branch was about to close, Amelia forwarded our interest straight away which ensured we received the application form that night and the whole process was complete within less than 24 hours. Amelia was prompt and approachable in all matters.
Alex · 16 April 2024
★★★★★ 5/5
GoogleI bought a one-bedroom flat listed with Ocean and primarily communicated with James Hogg. He was always available to answer any queries, provide detailed updates from solicitors on both sides, and helped to keep things moving. Very professional and excellent service throughout.
Tom · 4 October 2026
★★★★★ 5/5
TrustpilotExcellent service received from Ocean…
Excellent service received from Ocean Financial Services in getting a mortgage for our first house. Tracey, Simon and their team were fabulous during the whole process.Unlike many brokers that just set a mortgage term and LTV in their quotation tools, Simon really cared about listening to our needs and finding the best tailored product which gave us peace of mind with low monthly payments and no limits on overpayments.Tracey was very informative and followed up our file with periodic updates, giving also the necessary guidance to move on things with rest of buying process.We'll recommend them to any friend getting on the housing ladder.
Antonio · 1 April 2024
★★★★★ 5/5
TrustpilotHighly recommend
Brilliant experience from start to finish.From being shown houses to collecting Keys, Oceans were amazing. When looking for houses, Matt had the hardest job. That being said he was patient with us, he did insist we view a house, even though I wasnt keen due to viewing online. Matt told us we needed to view and not go off photos.. im glad we did as now we live in that house! Oceans communication through our long and complicated process cant be faulted. They always kept us up to date with any progress and we didnt have to chase them once (which was a first in our chain) Lovely team, cant fault them, highly recommend.
Stacey · 26 March 2024
★★★★★ 5/5
TrustpilotWe were first time buyers and were…
We were first time buyers and were recommended Simon through Ocean when we enquired about a viewing. Simon was very helpful from our first point of contact, he made it simple for us to understand the process and he was always very communicative, prompt when answering questions (which we had a lot of as first time buyers). Would 1000% recommend to anyone who needs mortgage advice! Thank you Simon
Lucy · 6 October 2024
★★★★★ 2/5
TrustpilotLack of communication
We chose Ocean because they successfully sold our parent's house and provided a good discount. Perhaps because we had a good discount, they stopped caring or making an effort to sell our house. The photographs taken were not very good. The viewings were poorly organised. Sometimes we would receive a text, giving us less than 24 hours notice. Sometimes we would get a call or an email, never consistent. Their method of cancelling also wasn't consistent, to the point that they didn't notify us on one occasion that a viewing had been cancelled in advance, leaving us to wait for the viewer to arrive but they never did. Apart from Dom, who was helpful and would always call, none of the rest of the team would call us to notify us of any updates. There was never an apology for any issues or inconveniences caused.In the end we decided to part exchange on a property. Despite the terms being very clear in our contract with Ocean (that we would not be charged their agent fee unless we were still within the contract period or if we sold privately through a buyer introduced by them), Ocean demanded that we would have to pay their charges in full. It was only because we agreed with our developer to continue using Ocean did they drop this. Very disappointing. We would not use Ocean again.
Mr · 18 July 2020
Agent replied · 23 October 2024
Thank you for your feedback, we are sorry to learn that you are disappointed with the service you experienced. We were very surprised to read your comments as they are not to the usual high standard of this or any Ocean estate agents office, as you may see for the numerous positive reviews here on Trust Pilot. A full review of your sale has now been conducted. With regards to viewing notice, in a busy market, we will of course attempt to accommodate potential buyers who wish to view within 24 hours, we therefore alert sellers by text as soon as possible. Other viewing requests may allow for less urgent confirmation and would therefore be made by either telephone call or email. We were unaware of a prefered method for yourself but apologise for any confusion caused. Please accept our belated apologies for the 1 cancelled viewing, it is unclear at this time which of the circa 30 viewings this was. We were of course were working under additional pressures due to the Covid-secure precautions and this may have been a factor.It is unclear or known to us what inconveniences were caused, please contact us directly if you wish to discuss further. Your part exchange does not affect our contractual agreement, your sale & onward purchase retains the first time buyer introduced by Ocean estate agents, there is absolutely no contradiction to the legal contract. We wish you speedy conveyancing and conclusion of your sale, thank you again for your feedback.Regards Ocean
★★★★★ 5/5
TrustpilotWe are delighted with our new home
We are delighted with our new home. This would not have been possible without Mel, who listened to what we were looking for, knows the area well, and found the perfect fit. She kept us informed throughout the process, was always quick to act, and was happy to open up the house if we wanted to visit or had a survey etc. I'm very pleased to wholeheartedly recommend Mel and the team.
Paul · 16 August 2024
★★★★★ 5/5
TrustpilotFantastic Service from Ocean Estate Agents - Huge Thanks to Kelly Jones!
I wanted to share my incredibly positive experience with Ocean Estate Agents, particularly with solicitor Kelly Jones. Throughout the process of buying my new home, Kelly provided exceptional support and went above and beyond to ensure everything ran smoothly.Her responsiveness and efficiency were truly impressive. Kelly was always available to answer my questions and kept me updated every step of the way. Thanks to her fast action, the entire process was completed in under 8 weeks, which is much faster than I ever anticipated.If you're looking for a reliable and efficient solicitor to handle your property transaction, I highly recommend Kelly Jones at Ocean Estate Agents. Her dedication and expertise made the whole experience stress-free and successful.
Sen · 13 March 2024
★★★★★ 4/5
Trustpilot5* Joseph and Molly
The 2 agents who showed our home were wonderful! Joseph and Molly - I rate them very highly. Friendly, approachable, reliable and upbeat (even after months of showing our home).There was a misunderstanding originally with Ocean regarding the commission percentage as I had obtain their details from an online portal which meant there was an extra fee involved (GetAgent beware!).I also queried the advice given when it came time to reduce our price - the advice was to reduce the price in £50k increments, but we reduced it by £25k once and that seemed to do the trick.Ocean's legal team were very efficient.
Jenefer · 11 March 2024
★★★★★ 1/5
Trustpilotdifficult to book a view
Despite repeatedly asking about viewing availability this Friday, your agent avoided answering this simple question. Instead, he spent 10 minutes asking irrelevant questions about mortgages and my property search timeline, even after I confirmed having spoken with a mortgage advisor and knowing my borrowing capacity.Only after wasting considerable time did the agent finally inform me that viewing wasn't possible. This unprofessional behavior and inability to address a straightforward inquiry is concerning.What a joke!Reply to reply:Thank you for your response and for taking the time to review this matter. However, I would like to clarify some key points regarding the situation, as there appear to be misunderstandings on your end.Firstly, the “no show” incident occurred because I never received any confirmation for the requested viewing. Without a clear confirmation, it was impossible for me to know whether I was expected to attend. In fact, I only received a call at the time of the scheduled viewing, during which I immediately explained that I could head over right away, though I would need approximately 15 minutes to arrive. Unfortunately, the agent informed me that they could not wait, which was the only reason I did not attend.Secondly, I would like to emphasize that the property I was inquiring about was not the Airbnb property you referenced in your response, but an entirely different one. Despite my attempts to clarify this distinction, the agent did not seem to acknowledge or address it. This miscommunication has now resulted in undue blame being placed on me, which I find both unfair and frustrating.I trust this provides clarity on my perspective and experience. I would appreciate it if this matter could be reviewed further to ensure accurate communication moving forward.Thank you again for your attention. I look forward to a fair resolution and hope to continue exploring properties through your agency.
Wzhang263 · 10 December 2024
Agent replied · 25 December 2024
Following our recent discussion, please be assured that we have taken your comments seriously, and the Sales Director has intervened. A complete review of this matter has now been completed.As mentioned, we need to qualify all potential viewers of our client's property for sale. While doing so, we also take the opportunity to keep our records up to date to best assist our customers at all times. This should always be a brief part of any conversation and certainly not an inconvenience to the caller.In this instance, while there is an element of policy, we believe this situation is not typical, however; actions have been taken to ensure a similar situation will not occur.We are sorry for the frustration caused by the delay in confirming a viewing option on this occasion. It was certainty not helped that we were unable to accommodate the only time you were available as the property is currently let as an Airbnb, and we have limited access with short notice, which is not ideal for all parties. We apologise for not offering options for the additional enquiry attempted. This additional frustration will have no doubt been addressed in the above mentioned review, however this point will be clarified. Once again, thank you for your feedback. Good luck with your property search, and please do not hesitate to contact Ocean again.Best regards,Ocean
★★★★★ 5/5
TrustpilotHigly recommend
I recently rented a property through Ocean Estate Agents and had a fantastic experience. The team was professional, helpful, and made the entire letting process seamless.Special thanks to Jemima and James, who were always available to answer my questions and address my concerns. Their dedication and attention to detail made the process stress-free.Thank you to the entire team at Ocean Estate Agents for providing such excellent service.
Rahul · 23 October 2024
★★★★★ 5/5
TrustpilotRichard Jarrett is an amazing broker
Richard Jarrett is an amazing broker, he very friendly & easy to talk to. He works hard to find me the best mortgage deals and if I have any concerns about my mortgage application he’s happy to resolve them for me. When the mortgage application is handed over to Claire she’s always chasing the process and keeping me updated, I’m always pleased with both of them work ethic. I would recommend them to anyone.
Eddie · 27 June 2024
★★★★★ 5/5
TrustpilotExcellent service from Ocean Estate…
Excellent service from Ocean Estate Agents in Bradley Stoke. A huge thank you to Chloe, who was brilliant throughout, professional, friendly, always kept me updated and she really went the extra mile to make sure everything stayed on track.
Salvatore · 20 September 2025
★★★★★ 5/5
TrustpilotMark and the whole team were extremely…
Mark and the whole team were extremely helpful and very professional in handling the sale of my late brothers difficult property. When the buyer was going to pull out of the sale Mark worked with me and the buyer and went the extra mile to get to a successful completion. I cannot thank him enough for his professionalism and dedication.
Brian · 20 May 2026
★★★★★ 1/5
GoogleHad a great experience letting a house with Will at the Clifton office.
Sadly having to change to 1 star. Managing my house has been awful - had a terrible leak, and left me in a damp house for months. Tried to move damp, mouldy furniture into my last living space, wouldn't give me a time line for repairs.
Their method of management involves getting contractors to bid on work without themselves ever checking what needs to be done.
An incredibly stressful experience, particularly with two you ung children in the space. 2024 and still dealing with unscrupulous agents!
Mark · 3 December 2024
Agent replied · 10 December 2024
We are disappointed to receive your comments. Whilst this unfortunate event was clearly inconvenient, all parties involved made every effort to resolve matters as soon as possible. We refute your comment, we are an independent agent of forty years, letting tens of thousands of properties across Bristol, our teams prioritise customer care for both our landlord clients and their tenants at all times.
You reported a leak 19/01, via our out-of-hours contractors. An engineer attended, established the source of the leak and capped it on the same day. The leak was unfortunately due to a frozen pipe in the roof space, which burst.
- 22/01, Ocean was informed of the situation. The landlord was notified, an electrician was appointed to check electrical safety following the leak. A dehumidifier was organised to be delivered, and plumbers were appointed to assess the situation and provide a report for rectification.
- 23/01, appointed plumbers from ‘Gas Safe’ left a voicemail with you to book a visit. The electrician visited and provided a report, which was deemed safe.
- 24/01, you reported another leak from the kitchen sink. We appointed Gas Safe to investigate the additional leak during their visit. Ocean discussed matters with Gas Safe on that day, Ocean have no records of contact with you that day. Ocean urged you to call Gas Safe at your earliest convenience.
- 25/01, plumbers from Gas Safe visited the property and provided Ocean with a clear report including several videos and images. A quote for the job was provided to the landlord. ‘Focus’ was appointed to visit the property and quote to make good of the room following the plumbing works.
- 26/01, the landlord approved the quote for the plumbing works, and Gas Safe confirmed that the date for the works had been scheduled for 02/02.
- 02/02 to 05/02, the plumbing works took place.
- 05/02, the contractor from Focus had to revisit the property to see the final result of the plumbing works and provide a quote to make good of the room.
- 09/02, Ocean received a new quote from the contractor, which was approved by the landlord. We asked the contractor to schedule the works to start on Mon 12/02. This was not convenient for you. We agreed to schedule the work on Wednesday 14/02 at your convenience.
- 12/02, Ocean Lettings Head of Property Management and your Portfolio Manager visited the property. Removing the furniture from the affected bedroom and temporarily storing some in the lounge and the sofa in the garage, as it couldn't stay in the room for the duration of the works was discussed. This was agreed upon during the visit. All of the furniture was then moved into the garage as you insisted these couldn’t stay in the property.
This was accommodated, however; we accept there was a longer delay than we would have hoped. We apologise for the additional inconvenience regarding this point. We have taken this onboard and made additional procedure measures should we experience a similar issue in the future.
We understand that the loss of the room was both frustrating and inconvenient, for which the landlord and Ocean apologise unreservedly. This was however due to unforeseen circumstances. Given the quantity of water released during the leak, painting the walls and making good within two weeks was unrealistic, not least due to the required ‘drying out’.
You received a rent compensation of £1000 from the landlord, as a goodwill gesture, made in good faith in recognition of the unfortunate inconvenience caused.
Our maintenance policies and procedures as stated in your tenancy agreement and contract were followed. Every effort was made to expedite matters to a satisfactory conclusion.
Regards
Ocean
★★★★★ 5/5
GoogleI have just completed a sale through Ocean in Clifton and I have to say the service and professionalism across the board with everyone I dealt with, has been second to none.
Oliver was fantastic at communication and was exceptionally professional and attentive. Neil did the mortgage and chased this side through. Andrew oversaw and managed and advised the whole sale and stepped in when needed to iron out all problems encountered along the way. Cleo was fantastic with keeping me updated on the aftersales side and was very responsive and knowledgeable in her job at chasing through the sale and keeping communication going. All staff were always friendly and knew what was going when I made contact. Quite simply, I thought the service I received was worth every penny and use them again in a heart beat. Highly recommended.
Kate · 27 February 2024
★★★★★ 5/5
GoogleFab service by Jack Evans with ocean letting today. Although the flat wasn’t right for me, I went away with all the information I needed to make the informed choice. Cheers Jack and see you at the next one!
Iona · 4 October 2026
★★★★★ 5/5
TrustpilotFriendly, Professional & Efficient Service
We moved into rented accommodation, having sold our house, after 50 years of home ownership. Charlie was very helpful in ensuring our move went as smoothly (and stress free) as possible.From the viewing until the signing of the tenancy agreement Charlie, provided a very helpful friendly and efficient service, guiding us through the whole process. There was a hiccup with the cleaning and Charlie arranged for the apartment to be professionally cleaned, it was spotless with all the carpets shampooed.Ocean provided excellent holiday cover over the Christmas period as when Charlie was on leave, Keith kept the process going and was available for help. This was in contrast to our buyers solicitors when everything stopped whilst the solicitor was on holiday, which could have resulted in losing the rental.We would be happy to recommend Ocean Lettings.
Martin · 5 February 2024
★★★★★ 5/5
GoogleMet up with Jack from Ocean to view a property yesterday. I was shown around in a very professional and personable way. I will certainly continue to use Ocean for my property search given the level of service I’ve received thus far.
Stevie · 11 September 2026
★★★★★ 5/5
TrustpilotAbove & beyond 100% recommended
Not gonna lie, from start to finish these guys have been awsome! Both Liam & Emily are a credit to Ocean. After issues trying to sell my house for over a year with another Estate Agent in this area (who shall remain anonymous for now) Ocean took charge and delivered, selling the house in a couple of days. Emily went above and beyond in keeping me in the loop. I would 100% recommend these Estate Agents in Bristol.
Arron · 10 March 2024
★★★★★ 4/5
TrustpilotMove Manager is Excellent
We chose Ocean due to Jack Thayer and it was he who sold the property. He has sadly left but the Manager, Paul was very good in picking things up from Jack, and Demi their new Move Manager is excellent. She is very knowledgeable, re-assuring and super efficient. I think every business needs a Demi. Thanks so much Ocean for helping us to start another exciting chapter in our lives.
Heidi · 2 August 2024
★★★★★ 5/5
TrustpilotDemi-Leigh was our move manager who was…
Demi-Leigh was our move manager who was so attentive! Replied to emails quickly, always available via phone and so helpful with booking viewings or at the end of the phone when things felt like they weren’t going well! The whole team were as helpful with viewings but Matt and Paul, who also took paperwork to different offices for us to get things moving quickly too!A pleasure to work with!
Lucy · 17 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
