Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotOcean have earned their money from us
Ocean have earned their money from us - we have been selling my Mum's house for over a year and it completed last Friday on the 3rd sale. A bumpy ride at times, but house selling is a stressful process. Some personalities at Ocean easier to deal with than others, but the contacts we eventually worked with were really friendly and helpful and gave the impression they genuinely cared. A special mention to Nicola the 'Move Manager'. I was sceptical to start with, but what an asset she was. She kept everything moving along with the sale, quickly chasing up any tardiness. It was encouraging to have someone to regularly check in with, especially when not much seemed to be happening. But we got their in the end - thank you.
Angela · 29 July 2024
★★★★★ 5/5
GoogleMy sister and I had a great experience with Ocean estate agents particularly with Jack Evans. He was great at communicating clearly from the initial viewing all the way to the actual moving, and ensuring any questions we had were answered. Made a tedious process feel manageable and calm. Great asset to your team! Thank you
Leyla · 11 August 2026
★★★★★ 5/5
TrustpilotClaire Kington has been a pleasure to…
Claire Kington has been a pleasure to deal with and would recommend her to family & friends.
Georgia · 9 June 2026
★★★★★ 5/5
TrustpilotHaving bought several properties
Having bought several properties, this was the first time (by recommendation) that I’ve used Ocean. London leases are not easy but to be honest, I cannot believe the service I got from Linda and her team. She went beyond any expectation to get my sale through. It was her expertise and confidence at all times that guided me through a difficult sale. Such calmness from her but attentive response every time when needed. Thank you so much Linda. We are indebted to you.
Customer · 15 July 2024
★★★★★ 5/5
Trustpilot10/10 experience!
After looking at several companies to help me with my mortgage, I settled on Ocean Estate Agents as they were recommended to me and I could not be happier with my experience. Luigi was my mortgage advisor and he did an amazing job! He was incredibly diligent throughout the whole process, always available to discuss any questions I had and made the entire process as seamless as possible. As a first-time buyer, this experience was quite daunting so I was very grateful to have one less thing to worry about and I really felt that Luigi made the entire process as easy and straightforward as possible, I could not recommend Ocean more!!
Reem · 11 July 2024
★★★★★ 5/5
TrustpilotGreat experience with Ocean Estate Agents
We recently had the pleasure of working with Simon Lack to find a suitable mortgage, and we were very pleased with the experience. Simon was very friendly, professional, knowledgeable, and incredibly helpful. He took the time to understand our financial situation and provided clear, tailored advice. His expertise meant that we found the best mortgage deal, saving us both money and time. We would highly recommend Simon Lack to anyone in need of a mortgage advisor.
Gratsiela · 11 September 2024
★★★★★ 5/5
TrustpilotJames and Jemima have been terrific
James and Jemima have been terrific. They are prompt and a pleasure to deal with. All queries answered quickly. They helped us find good tenants. Would highly recommend to anyone looking for a reliable estate agent with friendly and knowledgeable staff. Keep up the great work James and Jemima
Bintesh · 14 September 2026
★★★★★ 5/5
GoogleMy purchase was not as straightforward as I expected while agreed on the offer. But I am so lucky that Cleo, the Move Manager at Ocean, has helped me get through the whole process by answering all my questions/concerns patiently and helping me communicate with the seller, as well as my solicitor. She is super professional that I feel I can completely trust! Without her, I don't even think I could complete the purchase, to be honest. Also, huge thanks to Tracey, Ollie, Eddy, and Neil too, for helping me in different stages of this purchase. What a wonderful team! I highly recommend Ocean Clifton team if you are looking for a property in Bristol!
Rui · 26 June 2024
★★★★★ 5/5
GoogleI recently had the pleasure of working with William Jenkins, a Senior Lettings Negotiator at Ocean Estate Agents, and I must say that the experience was exceptional from start to finish.
William’s professionalism and attention to detail were truly impressive. He was always prompt in responding to my inquiries, often replying quickly, and kept me informed at every stage of the letting process. His proactive approach ensured potential issues were addressed before they became problems, making the entire process smooth and stress-free.
One of William's standout qualities is his excellent communication skills. He has a knack for explaining complex concepts in a way that is easy to understand, which was incredibly helpful for someone like me who is not very familiar with the intricacies of property letting. His friendly and approachable demeanour made me feel comfortable and confident throughout our interactions.
Furthermore, William’s dedication to finding the right tenants for my property was remarkable. He took the time to thoroughly vet potential tenants, ensuring that they were a good fit for my requirements. His attention to detail gave me peace of mind, knowing that my property was in good hands.
Working with William Jenkins at Ocean Estate Agents was a fantastic experience. His expertise, professionalism, and commitment to top-notch service make him an outstanding Senior Lettings Negotiator. I highly recommend William to anyone needing letting services; you will not be disappointed.
Thank you, William, for your exceptional service and dedication.
Ting · 26 June 2024
★★★★★ 5/5
GoogleI recently had the pleasure of working with Ocean Letting and Management, and I couldn't be more satisfied with the experience. From the initial application to resolving any issues, the process was seamless and professional.
A special thanks to Lily, who has been incredibly helpful and responsive throughout. She ensured that my tenancy application was completed smoothly, even addressing issues on her end to facilitate the process. Her dedication and professionalism made a significant difference, and I am grateful for her support.
I highly recommend Ocean Letting and Management, and I specifically commend Lily for her outstanding service.
Itai · 26 June 2024
★★★★★ 5/5
GoogleWe bought our first home through Ocean and the team there Neil (mortgage advice), Ollie (estate agent) and Nicola (Move Manager) were super helpful from the onset, always making time if we needed a last minute appointment. They were quick at responding to emails and were always happy to answer our calls. Neil always squeezed us in for last minute appointments and Ollie was professional and easy to talk to. Nicola was especially useful at explaining details, listening to and sorting our concerns and was always positive and polite.
Hannah · 26 June 2024
★★★★★ 5/5
GoogleOcean have done it again! After a very positive experience letting my house (bishopston), I decided to sell with them too (Clifton). Andrew and Nicola worked tirelessly to get the sale over the line. There were many hiccups along the way (further down the chain) but they never failed to keep us informed, communicate with clarity and calm our anxieties. Excellent customer service, always reachable and very pleasant and professional. Wholeheartedly recommend.
Natalie · 3 November 2024
★★★★★ 5/5
GoogleCharlotte is amazing! So helpful throughout
Hattie · 11 August 2026
★★★★★ 5/5
TrustpilotVery professional
Ocean was the second estate agent I used and were very professional and upfront on charges. There were plenty of viewings which were all booked with plenty of notice. Had an offer within 6 weeks. Kept informed at all stages of the process.I also used Ocean Lawyers which made the process smoother. There was regular communication and any issues that arose were swiftly and promptly dealt with.I would definitely recommend Ocean and would use them again .
Happy · 10 August 2024
★★★★★ 5/5
TrustpilotExcellent service from start to finish
A great experience from start to finish. Communication from everyone at Ocean was professional, timely and informative. Curtis took us smoothly through the initial marketing process before passing over to Move Manager Lauren who kept us updated throughout the sale. Using Ocean’s in-house conveyancing team made things really easy as everything was under one roof, and again Lily and the team were a pleasure to deal with - nothing like the usual narrative around solicitors. Staff helped us to navigate a few challenges elsewhere in the chain as we got nearer to exchange and completion, again keeping us updated and offering reassurance. I wouldn’t hesitate to recommend Ocean Estate Agents and Ocean Property Lawyers, and in fact have already done so which has resulted in friends listing their properties with Ocean! Our vendors’ estate agent also commented on how good Ocean were to deal with.
Claire · 11 June 2024
★★★★★ 4/5
TrustpilotThank you to the team at Ocean Weatbury…
Thank you to the team at Ocean Weatbury especially Mel for all the hard work finding and helping me move into my beautiful new home
Darren · 18 March 2026
★★★★★ 5/5
TrustpilotI can’t recommend Ocean enough
I can’t recommend Ocean enough. Recently Amelia West and her colleagues in the Clifton branch helped find new tenants for us. From start to the tenants moving in, we have been kept informed all along the way with a business but friendly approach.
Sarah-Jane · 13 October 2026
★★★★★ 5/5
TrustpilotLouise Studley is the answer to what…
Louise Studley is the answer to what makes our experience of Ocean Lettings excellent: diligent in the everyday nitty-gritty of household issues. So if there was an issue of something needing fixing, she is there immediately organising the fixing of it. Louise is also happy to negotiate new contracts, acting fairly but impartially between landlord and renter. We can't thank her and Ocean Lettings enough. This is for the whole period from September 2023 to July 2024
Jane · 21 July 2024
★★★★★ 5/5
GoogleI recently contacted Ocean Lettings & Management to enquire about them managing a house I own in Bristol. From the outset I found Will Jenkins to be professional, knowledgeable and, above all, really helpful in guiding me through the steps required to get my house ready for letting.
There were a lot of steps I needed to take which I wouldn’t have known about if it hadn’t been the excellent service I received from Will and his team. As soon as the house was ready for advertising Lily Butler conducted the viewings on my behalf and provided me with details of perspective tenants. They then carried out all the reference checks required which again was something I would not have been able to do alone. Alun Johnson really helped arrange for the delivery of white goods and was instrumental in helping to have a fault with the boiler fixed swiftly and with the minimum of fuss. With so much work required to make the house compliant (electrical tests, gas certificates, decorating, delivery of white goods) I would not have had everything ready if it had not been for Will and the team at Ocean Lettings & Management.
I would highly recommend them to anyone looking to rent out a property in the Bristol area and I know that my house is in good hands.
Peter · 27 May 2024
★★★★★ 5/5
TrustpilotLIFE MADE EASY
This housing agency made life easy for me. All the hassle and complexties in looking for an apartment was just broken down into simplified bits. I recommend anyone looking for a new place to be their home to try out this agency, certainly on top of the game. Should i want to move again, i will certainly work with them again.
Bradley · 10 June 2026
★★★★★ 5/5
TrustpilotWonderful experience with ocean…
Wonderful experience with ocean lettings! Jemima has been especially helpful throughout and great communication! thank you :)
Olivia · 10 May 2026
★★★★★ 5/5
Trustpilot5 stars!!!
5 stars!!!They always have been professional and honest. Their support has been very useful. All the crew has been close to me since the beginning, supporting me step by step till the end of the process.I had the good idea to get the mortgage advisor with Ocean.. and I think Richard has been excellent. Also their solicitor has been pretty good.Thank you everyone. I particularly need to thank Emily, Emily, Kiera (and her beautiful colleague), Patricia and Kirstie.
COSIMO · 14 June 2024
★★★★★ 5/5
TrustpilotKept promises and efficient
My overall experience has been great from all the team at Ocean. I chose Claire Ham due to her local knowledge, having sold neighbouring property recently she assured me she had some potential leads. The property sold the same weekend it went on the market for the asking price. Jenny Green, Ashleigh Westcott-Egan and team then made the rest of the process as easy as possible, keeping me updated with developments. They progressed without as need to chase things right through to completion. Thanks
Desnie · 6 May 2024
★★★★★ 1/5
TrustpilotData leaks and Forms Forms Forms
Attempting to rent a property with my partner and the number of checks and forms we have to fill out just to rent a property is ridiculous.
Jack · 16 June 2026
Agent replied · 23 June 2026
Thank you for taking the time to share your feedback.
We appreciate that the lettings process can feel detailed, however the stages you have outlined are all required to ensure that both applicants and landlords are properly protected, and that we meet our legal and regulatory obligations.
Our initial application form is designed to gather the key information needed to present your offer to the landlord and agree terms in principle. The subsequent documentation and referencing process is then carried out in greater depth by an independent referencing provider, who is responsible for verifying identity, employment, income, credit history, previous tenancy conduct, and (where applicable) Right to Rent.
While this can involve requesting similar information more than once, this is necessary as both parties have separate compliance requirements and cannot rely solely on each other’s data.
In relation to employment and landlord checks, these are standard industry practices. Independent verification through direct contact helps ensure accuracy and protects all parties involved in the tenancy.
Regarding the third-party services mentioned, we do not sell or “leak” applicant data. You may have been contacted in relation to our optional utility setup service (JMI), which is offered as a convenience to tenants. This service is entirely optional and applicants are clearly informed that they can opt out at any stage, including before any details are shared. We do take data protection extremely seriously and handle all personal information in accordance with GDPR requirements.
We understand that the process can feel repetitive, but it is designed to be thorough, transparent, and fair to both tenants and landlords.
Your feedback has been noted, particularly regarding the perceived duplication, and we will continue to review how we communicate each stage to make the process as clear as possible.
Ocean Lettings.
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