5/5
TrustpilotSadie was absolutely amazing
Sadie was absolutely amazing , without her our house sale and purchase never would have happened. She went above and beyond.
Trusted Agent profile · Bristol, City of
Ocean Clifton reviews in Bristol, City of
★★★★★
1,634 reviews across 3 platforms
187-189 Whiteladies Road, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187-189 Whiteladies Road, is rated 4.8 out of 5 across 1,634 reviews on three platforms, including 348 Google reviews rated 4.8.
348
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,285
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the entire sale process, and regular updates by Lily Cox, who responded to our queries without delay. Lily kept us in the loop and provided additional help with legal terminology when needed. A first class service.
5/5
TrustpilotPaige is very fluent and very smart
Paige is very fluent and very smart . Infact every thing was made simple for us.
5/5
GoogleJack was lovely showing me to a lovely property that I was interested in, process was smooth and easy.
4/5
TrustpilotLulu was wonderful
Lulu was wonderful. She took over my case part way through and helped get me into my new home. She made sure to keep me informed of any news asap and was always kind and courteous.
5/5
TrustpilotLuigi was always very quick to respond…
Luigi was always very quick to respond and has a huge amount of knowledge and experience so was able to provide clear advice on all our options throughout our house purchase. I would recommend him to anyone
5/5
TrustpilotFantastic service
Such a brilliant service. Answers all my queries very promptly and very patient in helping me to understand things. I can not fault the service in particular Luigi who has been so helpful.
5/5
TrustpilotWe had a fantastic experience renting…
We had a fantastic experience renting our flat through oceans lettings, all thanks to Jemima and her team
5/5
TrustpilotExcellent service from Kyra and the Ocean team
I had a great experience with Ocean throughout the process of securing my new home. Kyra Bull was friendly, professional and helpful from the initial viewing right through to progressing the tenancy.
5/5
TrustpilotGreat service
Whole process was smooth from the beginning to the end. There was someone to assist if I needed help. Charlie was very helpful during the viewing and Liz was brilliant throughout the whole process.
5/5
GoogleThe agent Jack Evans was super helpful during my viewing and very knowledgeable about the property.
5/5
TrustpilotHouse valuation
Thanks Claire Kington for your prompt, professional and personable approach. You made what could have been a perfunctory valuation a thoughtful, enjoyable and engaging experience. Your insights and advice felt just right.
5/5
GoogleGreat experience with Ocean with selling our flat in central Bristol. Nicola, our move manager, was just amazing and made the whole process less stressful. She was so efficient, courteous and diligent. She was just the right balance of professional, friendly and empathetic when things got a bit more complicated - she was truly fab! Andrew and Ollie were also involved and were equally responsive. We are very happy with our experience and would gladly use them again.
5/5
Trustpilotgreat team and really support you in purchasing a new home
Everyone in the team but particularly Mel Bell was always a listening ear
5/5
TrustpilotI had great experience with ocean…
I had great experience with ocean estate especially Charlie bird she guided me very well at every step.
5/5
TrustpilotAs a landlord having top tenants is…
As a landlord having top tenants is very important and Ocean certainly do their research in sourcing them and we are very grateful with special thanks to Lily ,Sam, Edward and all the staff at Ocean Bradley Stoke would 100% recommend
5/5
GoogleCharlotte Payne was amazing throughout the process of securing my flat. 5 stars
2/5
TrustpilotThey don't care and let you down
The agent made an appointment for a property valuation but didn't show, and didn't communicate to reschedule/cancel or say they'd be late. 2 * as I managed to get some info from them by email. But this ruined my plans. Ocean don't care and its evidence they don't deliver on their promises, when it matters. Avoid!
Agent replied · 20 March 2026
Good morning Kate, Thank you for taking the time to leave your feedback. I am responding on behalf of our manager, as he is currently unwell. We would like to offer our sincere apologies for the missed appointment and the inconvenience this caused. He has unfortunately been off work with norovirus and was unable to contact you personally at the time. He asked a colleague to call and explain the situation and to rearrange the appointment for later in the week; however, it appears that the calls were unable to connect. We fully understand how disappointing this must have been, and we are very sorry that this impacted your plans. We would still very much appreciate the opportunity to visit, meet you in person, and view the property, as well as to properly introduce Ocean and the support we can offer. He is hoping to return to work tomorrow and would be happy to rearrange at a time most convenient for you. Thank you for your understanding, and please accept our sincere apologies once again.
5/5
GoogleGreat service. Everything was very easy and super speedy, and Jack Evans was extremely helpful.
5/5
GoogleJack was very helpful and friendly, and he assisted us thoroughly throughout the property viewing.
5/5
TrustpilotGreat Customer Service
I spoke with Claire Kington about selling my property. During the appointment it showed Claire had taken the time to research the area and was very knowledgeable. Claire had great customer service and has kept me up to date every step of the way. I will definitely be recommending Ocean to anyone who wants to sell their property.
1/5
TrustpilotAvoid, months of neglect, safety concerns ignored, and still no deposit after 7+ weeks
I rented through Oceans Agency and unfortunately had a series of experiences that left me and my flatmate feeling unsafe, unheard, and now still out of pocket months after moving out.
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that you left the tenancy feeling dissatisfied and appreciate the opportunity to respond. Firstly, we acknowledge your comments regarding the reported occupant concerns. Having reviewed the matter, we accept there may have been opportunities for us to provide clearer guidance on the evidence required at an earlier stage. However, as this related to a tenant-sharing arrangement rather than a straightforward tenancy breach, any investigation relied heavily on information and evidence provided by those involved. While we appreciate the effort you made to document the dates, additional supporting evidence would have been required for us to take further action. Regarding rent arrears, all tenants named on a tenancy agreement are jointly and severally liable for the tenancy obligations, including rent payments. As a result, our policy is to notify all tenants, and where applicable guarantors, when arrears arise, regardless of which individual may have underpaid. With regard to the move-out date, our records show that the correspondence confirming the end-of-tenancy arrangements stated a 9:00am check-out time. We apologise if there was any misunderstanding surrounding this. In relation to your deposit, we appreciate that waiting for the process to conclude can be frustrating. As managing agents, we act on behalf of the landlord, while the tenancy agreement itself is between the tenants and the landlord. We are currently liaising with the landlord to finalise any proposed deductions and obtain the supporting information required. As the deposit remains protected within the relevant tenancy deposit scheme, we cannot release funds to either party without the appropriate agreement or instructions. Equally, we cannot make deductions on behalf of the landlord without following the correct process. Should an agreement not be reached, the deposit scheme provides a free independent dispute resolution service for all parties. We understand that this has taken longer than you expected and are continuing to work with the landlord to obtain the final figures as quickly as possible so that the matter can be concluded.
5/5
TrustpilotA job well done!
Thank you to Karen L and the team for a successful purchase.
5/5
TrustpilotPaige Brogan was very helpful and…
Paige Brogan was very helpful and professional. From the start to the end of everything.
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Tell us what you need and we'll put you in touch. Ocean Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
