Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOcean for renters
Ocean have been excellent considering the dire state of renting in our area at the moment! After months of looking online and trying to get viewings on flats, Ocean were the first company to even give us a call back about getting a viewing. My partner and I were shown around the property and communicated with throughout by Charlie, who has been very helpful and patient when we have called and emailed about tiny details and questions we've had. Highly recommend :)
Rhianna · 8 September 2026
★★★★★ 5/5
TrustpilotFantastic local expertise
Ocean were fantastic, we chose them to sell our house. The good thing about Ocean is their great knowledge of our local area and the helpful and honest service. They did a great job of advertising the house and making sure the right clients saw it, and were on hand for good advice when we were buying our next property too. We chose them because we had used them 8yrs ago to buy our first property and they didn’t disappoint!
Ruth · 5 September 2026
★★★★★ 5/5
TrustpilotWe liked the honesty of the realtor in…
We liked the honesty of the realtor in this depressed market and knew that Ocean had a good reputation and we could do everything in house, including our solicitors. The house was sold on the first viewing with other viewers interested too. We used in house Solicitors too, which was a really good decision on our part. From offer to completion was exactly 3 months. The staff were very professional but also easy to talk to and we were updated by email through all the process and phone calls too. We would have no hesitation in recommending. We can't thank them enough.
Bridget · 29 August 2026
★★★★★ 5/5
GoogleLily was an absolute star from start to finish! I was looking for a one-bedroom furnished flat and initially viewed a property that wasn’t quite right. When I mentioned my ideal home would be a fully furnished flat in Clifton/Redland, Lily said, “I might have just the property for you.”
She arranged for me to view it before it even hit the market, there were over 100 inquiries, but I was one of the the first people to see it and my offer was accepted!
Lily answered all of my questions and was so patient as I navigated the UK rental process, which was completely new to me as I’m moving from America.
Thank you, Ocean, and a huge thank you to Lily for making the whole experience so easy!
Georgia · 19 July 2025
★★★★★ 1/5
TrustpilotDisappointing!
We originally decided to go with Ocean Estate Agents as we had been told by them they had previous experience in selling flats. We were led to believe the first viewing even though more viewings were scheduled for later was sound! We accepted this. Our main and only request was for a quick sale! It was only much later down the line we discovered the buyer had a problem which we should have been informed about from the beginning. Hence the sale took longer than was expected. We have since received several apologies from Ocean Estate Agents but felt very disappointed with time it had taken.No complaints at all with the way the Ocean Solicitors dealt with their part in the sale. In particular Ashleigh was exceptional.
Sue · 26 March 2024
Agent replied · 25 December 2024
Thank you for your feedback. We would like to begin by extending our Sales Manager's personal apology; following discussions regarding your experience. As he would have undoubtedly conveyed, as a local independent agent of 40 years, customer satisfaction remains our top priority. We are therefore very sorry to hear that you felt the transaction was not as swift as expected, and that you may have been provided with incorrect information. We acknowledge that a leasehold sale now typically takes 4-5 months, and we regret any misunderstanding that may have led to unmet expectations. Please accept our wholehearted apologies for any inconvenience this may have caused.Thank you for your kind remarks regarding other aspects of our services. We hope that despite the challenges faced, your onward move has otherwise been a happy one.Ocean.
★★★★★ 5/5
TrustpilotFriendly and positive
Many thanks to Claire and Jenny for helping with our sale. From valuation to exchange, both have been easy to contact, easy to talk to, open honest and informative. After a few false starts (decisions of buyers and sellers, not Ocean) they have stuck with us to get the move we wanted. Would recommend to anyone looking to move house in south Bristol.
Matt · 21 December 2025
★★★★★ 5/5
TrustpilotOcean - Charlie
Charlie has been absolutely fantastic throughout the process of looking for a new home. Always on time, incredibly knowledgable, efficient and always going the extra mile to make sure we’re satisfied. I would highly recommend going through Ocean when looking to rent a new property.
Mitchell · 11 May 2026
★★★★★ 5/5
TrustpilotEasy and clear communication
We worked with Ashleigh for our first home. Her and the rest of the team were amazing. Great with communication, quick responses and extremely friendly throughout!
Danny · 14 September 2026
★★★★★ 5/5
GoogleHad a viewing with Jack Evans. He was really helpful, professional, prepared and offered solutions to all the questions that came up. Thank you Jack!
Zsuzsa · 20 September 2026
★★★★★ 5/5
TrustpilotVery efficient move maker that made the…
Very efficient move maker that made the whole transition smooth.Joe was so kind when I bought the property as I hadn’t moved for 48 years.
Ruth · 20 September 2026
★★★★★ 5/5
GoogleWould definitely recommend renting through Ocean. They're professional and genuinely helpful when it comes to finding a new home. Special mention to Jack Evans for all the informative and friendly support!
Emily · 11 August 2026
★★★★★ 5/5
GoogleThank you, Jack Evans, for your support in finding our new home. Our journey in Bristol gets off to a good start thanks to Jack and the team at Ocean Estate
Cristian · 11 August 2026
★★★★★ 5/5
GoogleI´ve had a great experience with Jack Evans at Ocean Estate Agents in Clifton. He has been professional, friendly, and very responsive throughout the process. Every question I've had has been answered quickly, and he has kept me updated every step of the way.
I really appreciate his excellent customer service and dedication. Thank you, Jack, for making the experience as smooth as possible. I would highly recommend him to anyone looking for a reliable and efficient estate agent.
Jocelis · 11 August 2026
★★★★★ 5/5
TrustpilotStress-Free Home Buying Experience
We had an excellent experience with Ocean throughout the entire process of buying our home, and Emily was absolutely outstanding. She supported us every step of the way, providing weekly updates without us even having to ask.
Mihai · 21 June 2026
★★★★★ 1/5
TrustpilotA very disappointing experience with…
A very disappointing house selling experience with Ocean from start to finish. After the intial visit and valuation (way too high and unrealistic)There followed a catalogue of errors and misinformation. The so called sellers 'dashboard' didn't work properly and the fact that it wasn't updated made matters even worse.There was a total lack of communication unless we pestered the agents constantly.Ocean property lawyers that were acting for our buyers appeared to be obstructive and inept, which delayed the whole process considerably.They say that selling and buying a house is one of the most stressful things that can happen in your life. Well Ocean managed to make it even more stressful!I would NOT recommend them to anyone.Oceans reply does make some valid points. But I didn't wish to go into a detailed summary of all the things that didn't go well during the selling process of our house in my review as it would take far too long.Yes the sale went through in an 'average' timescale but I maintain that was only because of our efforts rather than Oceans.
Roger · 10 January 2024
Agent replied · 25 December 2024
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
★★★★★ 5/5
GoogleVery easy viewing, Jack Evans was knowledgable about the property and clear with how to proceed with next steps. Would recommend.
Ethan · 4 October 2026
★★★★★ 5/5
GoogleVery helpful and prompt in responding during the letting process. Jack Evans was informative during the viewing and prompt in responding to email enquiries.
Enjiely · 11 September 2026
★★★★★ 1/5
Google做的跟屎一样，看到的同学千万别选他们家！
Our experience with this agent and their property has been exceedingly disappointing for several reasons:
1. The hygiene standards were appalling upon move-in; it was evident that the place had not been cleaned or tidied.
2. There were issues with the radiators, and although they promised to send someone to fix them, no one has shown up for a week.
3. The boiler is not working, and the response has been far from immediate, with an expected wait of up to two weeks.
I have never encountered such a lack of responsibility from a letting agent, and it highlights their negligence and irresponsibility.
郝润泽 · 29 November 2023
Agent replied · 24 October 2024
Thank you for your feedback. Please be assured Ocean Property Management is equally disappointed with the property issues and inconvenience caused to yourselves. Every effort has been made to expedite the situation, we regret this was not sufficiently communicated to you in real-time.
The boiler issues were compounded by the landlord’s choice of using an insurance company to resolve matters. We are of course very pleased the boiler is now working sufficiently well. We understand quotes for a replacement are currently being reviewed. The property management team will continue to liaise with the Landlord and monitor the situation. We will of course update you personally once decisions have been made regarding a replacement boiler for the property by the landlord.
Ocean Lettings and Management
★★★★★ 5/5
TrustpilotMathew and Demi were great and kept us…
Mathew and Demi were great and kept us informed all the way through our process. I could not fault them.
Andy · 28 September 2026
★★★★★ 5/5
GoogleVery helpful and great communication throughout. Jack Evans was great throughout the viewing and answered all of my questions.
Ethan · 4 October 2026
★★★★★ 5/5
TrustpilotJamie and his team at Ocean Lettings…
Jamie and his team at Ocean Lettings make the whole letting process stress free. Would highly recommend.
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Kgj · 30 September 2026
★★★★★ 5/5
TrustpilotSadie was absolutely amazing
Sadie was absolutely amazing , without her our house sale and purchase never would have happened. She went above and beyond.
Jean · 9 September 2026
★★★★★ 5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the entire sale process, and regular updates by Lily Cox, who responded to our queries without delay. Lily kept us in the loop and provided additional help with legal terminology when needed. A first class service.
Anonymous · 6 May 2026
★★★★★ 5/5
TrustpilotPaige is very fluent and very smart
Paige is very fluent and very smart . Infact every thing was made simple for us.
Farida · 2 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
