Trusted Agent profile · Bristol, City of
★★★★★
1,637 reviews across 3 platforms
187-189 Whiteladies Road, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187-189 Whiteladies Road, is rated 4.8 out of 5 across 1,637 reviews on three platforms, including 348 Google reviews rated 4.8.
348
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,288
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
GoogleAfter several agonising months of looking for a place in Bristol (with a cat no less), my experience with Ocean was a breath of fresh air! My estate agent Amelia was so friendly, helpful and understanding. Unlike some of the other agencies in Bristol that are currently capitalising on the dire state of the rental market, Ocean seem to play fair (no offers without a viewing, strongly discourage over offering etc). Would massively recommend.
5/5
TrustpilotGreat estate agent and solicitors
My husband and I have both bought and sold a number of times through Ocean on North Street, Bristol. I have recently sold a property and used Ocean Estate Agents and solicitors. Their customer service is excellent, their online system for gathering information etc is very easy to use, and communication is great. Would always recommend them.
5/5
TrustpilotOcean Property Lawyers Bradley Stoke
We have recently achieved a sale and purchase using Ocean Property Lawyers at Bradley Stoke. We would have no hesitation recommending this very responsive team if you are looking to buy or sell. The solicitors above us in the chain were not so responsive but Livia worked hard to get things moving. Thanks to Livia, Oliwia, Jamie and Kelly our sale and purchased reached completion and we are happy in our new home.
5/5
GoogleAmelia at Ocean was so helpful during our move! We’d spent two months trying to find a property and not being accepted through other letting agents due to having a cat, Amelia was always happy to answer any questions and go out of her way to help with the process when we had some trouble with referencing. I really recommend Ocean for renting property as they made the process as smooth as possible!
5/5
GoogleAs a tenant moving property during a particularly busy period for the housing/rental market, Ocean have been a pleasure to work with and have ensured as smooth a transition as possible. Amelia was particularly helpful throughout the entire process, providing regular useful updates and answering any questions I had while viewing the property and following my application. I would not hesitate in recommending Ocean to other prospective tenants going through a similar process.
5/5
GoogleI cannot recommend Ocean enough! Finding accommodation in Bristol is notoriously tricky. My best friend recommended Ocean to me. The team is caring, kind and really take the time to listen to their clients. Annabel was great in taking down my details when we first met. Will handled my application and was instrumental in the process of me securing a place to live. He was so helpful and a delight to work with.
5/5
TrustpilotKeith was so helpful from start to…
Keith was so helpful from start to finish , he made the process of finding new tenants for our property plain sailing . The communication from him was excellent, very fast response via emails and calls , The whole team were great to be honest .We will definitely be using Ocean again in the future Thanks guys 😊
5/5
TrustpilotThank you Tom and Lauren
Tom and Lauren were the two team members who worked on our behalf. They were dedicated, quick thinking, thoughtful and worked so hard. Tom did our valuation and together with the photographer, presented our house so beautifully which resulted in a quick sale and a number of offers over the asking price. Tom's guidance through the initial sale process was excellent. Thank you Tom and Lauren
5/5
TrustpilotOcean Conveyancing - Claire
I had a 5 star experience working with Claire McLaughlin! From start to finish, she was highly responsive and always kept me up to date and informed. Her communication was clear, timely, and professional, making what could have been a stressful situation much easier to navigate! I cannot thank Claire enough for all of her efforts.
5/5
TrustpilotGreat team at Oceans Lettings
The Ocean lettings team have been really great in helping me with looking for and finding a flat. I want to especially thank Jack Evans, for his support and kindness through this whole process and he kept me up to date and was always willing to answer any questions that I had. Thank you Jack
5/5
GoogleI like to say a big thank you to Will Jenkins for going the extra mile in assisting us to achieve our goal in renting our desired property. Just arriving back in the UK after 20 years posed us a few unexpected problems, but the professional advice and assistance we received was exemplary. Many thanks.
5/5
TrustpilotHelpful and Considerate
Ocean Estate has been very helpful with helping us securing a home that fits our family's needs.The agents (shout out to James Heywood, Naomi Wiltshire, Elliott Laffin and Jemima Kivell) have all been going above and beyond with assisting us at every step of the process and have been empathetic with our situation.We're very happy with them and definitely recommend them!
5/5
TrustpilotLily has been fantastic ❗️
Lily has been fantastic supporting us secure a letting on our new place in Bristol. Quick to pick up the phone and even quicker to reply on emails. She genuinely sounded excited for us down the phone when announcing we had secured the flat! She sounds like she loves her job and has made a hectic couple of days very easy. Thanks Lily
5/5
GoogleOur tenancy process was incredibly smooth, all thanks to Lily Butler. She was absolutely fantastic, patiently answering all our questions and guiding us through every step of the referencing and application process. Lily is truly a Gem!
2/5
TrustpilotSlap-dash sale
Managed to complete the purchase within the planned time frame, but this was with us being first time buyers with no chain on either side of the purchase. Ocean estate agents really pushed for us to use ocean solicitors as a way to expedite the process as they could hand documents between themselves, but in reality communication both within ocean and to us (especially with the solicitors) was really disappointing, considering we were recommended to use them and were paying a premium because of it.The solicitors were hard to get hold of and unsupportive of our queries unless it suited their timeline and were very clearly reluctant to explain and explore any uncertainties we had as first time buyers. This was made worse by the fact some of our assumptions of the property were incorrect ever since the initial viewing due to what was claimed by the estate agent.The last comment is on the frustrating portal everything has to go through, it is really difficult to track updates and see progress, and there was a moment when Ocean had left it a week before asking why something wasnt signed in the portal. I would recommend Ocean solicitors to use direct communication more rather than relying on a portal like this which many might find confusing to use for everything.All in all, while we don't have much experience with other solicitors and estate agents, I would encourage others to do research and not trust all the claims and recommendations made by the estate agents, and that if you do need anything checked by the solicitors know it will be the last thing they reluctantly do all while urgently pushing for you to complete.
Thank you for your feedback. As an independent agent of 40 years, we have always placed the utmost importance on client satisfaction, especially for our first-time buyers, we know it can be a stressful process. We are therefore especially sorry to learn of your disappointment. Whilst the use of Ocean Property Lawyers can certainly streamline communications with Ocean Estate Agents, it is important to note that the conveyancers are acting solely for their clients, you. Direct communication is crucial. Your comments in this regard are therefore of particular concern, a Director will be reviewing your case file to ensure the team learn from this. Our portal which is still under development, should have provided updates and insight, as well as reassurance. We are sorry this was not the case in this instance. There was no chain as you say, however, 8 weeks from draft contracts to exchange is extremely quick by today’s average time frames of 40 weeks. This may explain some of the urgency at times. We are happy to have been able to meet your planned time frames. We hope your new home is everything you hoped for, and wish you all the best. Thank you again. Kind Regards, Ocean
5/5
TrustpilotStaff communicated very clearly and were helpful
Really easy time finding a house with this company. The viewings were helpful and we had a lot of questions answered. After submitting our applications the communication with staff, especially Lily Butler, was very clear and we received quick responses to questions and issues we had. Overall great experience!
5/5
TrustpilotWe had a couple of viewings with Claire…
We had a couple of viewings with Claire Kingston, she was very knowledgeable and when we decided to buy a property she made the offering procedure smooth, kept us updated at all times and was really attentive and friendly! I'm not usually one for writing reviews but felt Claire needed the appreciation she was fab!
5/5
TrustpilotAmazing service!
Amazing service!Luigi has been dealing with my mortgage offer and I highly recommend his service. Very professional, polite and responded to all emails straight away. I've contacted Luigi after recommendation from a friend and I'm very pleased with him. I will never use any mortgage adviser other than Luigi!
5/5
GoogleIt was a perfect experience. William Jenkins in charge of viewing me the property. I have to say William is a professional and patient Lettings Negotiator. He consistently went above and beyond, promptly addressing my concerns and ensuring that every step of the property search process was handled with utmost care precision. His timely communication made the entire experience seamless and stress-free. Many thanks for William and Ocean this professional team.
5/5
GoogleOcean has been fantastic in assisting me throughout the process of purchasing my first property, from the first viewing all the way through to exchange. Their team have been fantastic in helping me through everything, and I wanted to give special thanks to Cleo for helping manage my move, and answering all my questions about the process. Definitely would recommend them if looking to purchase a property in the Bristol area!
5/5
TrustpilotOlivia was very diligent in keeping me…
Olivia was very diligent in keeping me informed about the sale of my flat by telephone. As l am an old person without a printer, and not very adept with my I.pad, all the Ocean people I.e. lawyers, sales and management supply me with information on paper, by post. I would recommend the whole team to anybody! They make my life a lot easier. Susan West.
5/5
TrustpilotChantelle was our Lettings negotiator…
Chantelle was our Lettings negotiator with Ocean and she was very helpful in getting us complete the reference checks within 2 days. She was out of office during those 2 days but still she gave prompt replies to all our queries. She has even arranged a second viewing for us. So far ocean and Chantelle has been good for us in completing the first step towards renting a home in Bristol!
5/5
Trustpilotfantastic from the very start!
Ocean have been fantastic from the first contact with our house purchase. It’s has been a complex process at times but nothing has been too much for the team; particularly Melissa, Steve and Mike - thank you all so so much for getting it across the line, we really cannot thank you enough!
5/5
TrustpilotExpedited conveyancing service
We paid for an expedited conveyancing service as we were trying to beat an auction date, and Dimitri and his team were on it. We met our very tight deadline for exchange with ease and felt reassured throughout. Dimitri was always available for a chat and gave us thorough explanations as the sale progressed. Thank you Ocean and your great team!
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Tell us what you need and we'll put you in touch. Ocean Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
