Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI called them to book a viewing for two houses and the woman was saying that the second house is full so she took my name and suddenly she ended the call. How rude? If I don’t meet the landlord needs family, pets,etc, just say it clearly. I have called again to check what happened and another person answered me after a minute or so asking about who is moving in and saying that it is not available for my situation. Does the workers usually sound disrespectful here? This was totally unfriendly. No way I’m coming back to this agency.😅
Latifa · 10 January 2024
Agent replied · 9 January 2025
In this particular case, we must strongly reject your claims and the inaccurate portrayal of the brief interaction we had with our lettings office. The numerous positive reviews on Google, praising the exceptional expertise and professionalism of our team, serve as clear evidence of the superior level of customer care they consistently deliver.
Finding a rental property in Bristol can be demanding, and our teams throughout the city fully understand and empathize with the challenges involved. They make every effort to ensure that anyone inquiring about, viewing, or renting a property with Ocean has a positive and reassuring experience.
Regarding the call from our office manager, their intention was to address the matters at hand and provide you with the utmost assurance. Regrettably, the conversation was unexpectedly cut short, leaving us uncertain why.
We wish you the best of luck in your property search, and should you require any assistance, please feel free to reach out to any of our office locations.
★★★★★ 2/5
TrustpilotWe weren't particulary impressed
We weren't particulary impressed with the service overall, although I cannot say whether any other agents would have performed better. We felt they had overvalued the property to start with. During the sale process, communication improved only after we had complained several times about the lack of contact and failure to update progress online. More importantly, we also felt there was a conflict of interest as the buyers were using Ocean's in-house solicitors, who caused considerable problems and delays; at times it seemed to us that Ocean were acting more on behalf of the buyers than for us as vendors.
Hazel · 9 January 2024
Agent replied · 25 December 2024
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
★★★★★ 5/5
TrustpilotOcean were great from start to finish…
Ocean were great from start to finish and it helped using their solicitors for both the sale of my property and my purchase property.
Sam · 20 September 2026
★★★★★ 5/5
GoogleI have used Ocean in Clifton for both sales and lettings and they have been great. One individual stands out for me though, and that's Annabel Williams, Assistant Manager Lettings. Of all the Bristol letting agents I have communicated with, and that's pretty much all of them, Annabel is on another level. Friendly, super helpful and knows the market like no one else I have come across. If you have a property to let in Bristol, talk to Annabel!
Sally · 25 October 2022
★★★★★ 5/5
GoogleMy partner and I recently found a property to let through Ocean. We worked with Amelia West throughout the process and she was extremely helpful, kind and friendly throughout the process! I would highly recommend both Amelia and Ocean for anyone who is looking to rent a property in Bristol. Super happy with all outcomes and I would definitely go with Ocean again in the future. :)
Ruby · 25 October 2023
★★★★★ 5/5
GoogleOcean have been wonderful throughout the whole process of me finding a flat. The team are attentive and invested. Annabel was especially helpful at the beginning, helping me view multiple properties and being in general just super accommodating. Lily and Amelia also have been great resolving any of my queries, and are always reachable. On the whole, Ocean have been great, and I couldn’t recommend them enough!
Emily · 25 October 2023
★★★★★ 5/5
TrustpilotExcellent!
We've always had an excellent experience with Simon and the team at Ocean Home. They are really friendly, professional and helpful when we've needed a broker for mortgage or re mortgage.. and always on hand for any follow up questions or advice. Very thorough when searching for best deals! Highly recommend!
Josie · 5 September 2024
★★★★★ 5/5
TrustpilotGreat experience
From viewing the property with myself and my fiancée, we really liked it and started the application straight away. Lily Butler was the agent to show us around. Lily was professional and was keen to show us around. After we had application accepted lily kept us up to date and was fantastic throughout. Highly recommend
Matt · 28 June 2024
★★★★★ 5/5
TrustpilotExceptional service
Jasmin has provided exceptional service with our recent rental application. All the way through the process she has been extremely responsive and helpful. We are confident that the service from Ocean Estate Agents southville will be just as excellent moving forward.
Jared · 19 May 2026
★★★★★ 5/5
TrustpilotGreat knowledge of local housing…
Great knowledge of local housing market. Advised of fair price and found a buyer who paid over the asking price. Kept me updated through the whole process. From first day of advertising property to completion was less than 3 months.
Shaun · 26 May 2026
★★★★★ 5/5
TrustpilotTommy was very helpful and friendly…
Tommy was very helpful and friendly through the process of renting a flat. We had a few problems with the referencing agency but Tommy worked to come up with alternative solutions. Having had poor experiences with estate agents in the past, I would use Oceans again to find another property with confidence.
Douglas · 7 August 2024
★★★★★ 5/5
TrustpilotFrom viewing the property my wife and I…
From viewing the property my wife and I , we really liked it and started the application straight away. Tommy was the agent who showed us around. Tom was professional and patient to take us around. After we had application accepted Tommy kept us up to date and was awesome throughout. Highly recommend Ocean
Eben · 1 July 2024
★★★★★ 5/5
TrustpilotVery diligent service under difficult circumstances
Olivia worked well beyond the call of duty to complete what was a very tricky and stressful transaction for us.
Rups · 6 October 2026
★★★★★ 5/5
TrustpilotLuigi is brilliant!
Luigi was brilliant and gave us full information about the mortgage options. He contacted us in plenty of time so we could consider our options. He even found us a lower rate closer to our mortgage date and switched us to that one. 5* service, thank you!
Harriet · 18 October 2024
★★★★★ 5/5
TrustpilotVery friendly staff and very quick…
Very friendly staff and very quick responses. Charlotte was helping with my rental application and was very helpful with the whole process.
Neve · 21 August 2025
★★★★★ 1/5
TrustpilotTerrible estate agents
Terrible estate agents, the house we rented had a leaking roof from the start of the tenancy up until the day we left. 10 Months of showing countless builders the same issue. even had the cheek at one point to say it had been fixed. gave it the classic sorry the repair was unsuccessful. asked to show proof countless times... no response obviously. i feel sorry for the landlord as no doubt he was being charged for repairs that were not getting done. now onto the deposit return. 6th week and still no funds even tho the landlord has agreed to give us the whole lot back. good on him. They only respond if you tell them your going to take action.I said i would go to TDS as they do not reply to emails and was getting fed up. There response was they have 3 months to return it and actively tried to get me not to raise a dispute with TDS as it would take 7-8 months and would be in my interest to resolve with them. BEWARE false information. This is an absolute crock and when i spoke to TDS they were quite shocked that this advice was given. for any new tenant reading this if you dont raise a dispute with tds within 3 months then you cant raise one at all. so clearly trying to get me to go over the time frame deliberately. i can see from all the other bad reviews there going to respond about how great they are and everyone else is the issue but i can assure you ive dealt with many estate agents and this one is shocking. maybe if they replied to emails in the same fashion as these reviews the 1 stars wouldn't exist..
Chris · 9 November 2023
Agent replied · 25 December 2024
Thank you for your comments, please be assured they have been taken in good faith. Ocean Letting and Management is Bristol’s largest independent letting agent, managing thousands of properties across the city. It is therefore imperative that our teams prioritise both landlord and tenant care at all times. Customer service of only the highest standard has been fundamental to Ocean for 40 years.We regret that you did not receive the expected level of service on this occasion. There was a mistake in the deposit payment process that caused a delay, this has now been resolved. We also acknowledge that the information we gave you about TDS was factually correct but not clear enough and without sufficient context. We have used this as a learning opportunity for specific team members and provided them with further training and guidance. We will monitor their performance to ensure they meet our standards.Regarding the roof, it was the landlord’s preferred contractor, work had proven to be insufficient, and this was unfortunately beyond our control. A 2nd contractor has now been appointed and work scheduled. As we agreed, the work will be done when the property is empty, because it will affect the living space. We thank you for your patience and understanding on this issue, and we wish you all the best in your new home.Ocean
★★★★★ 1/5
GoogleI am extremely disappointed with this rental agency. They have shown a complete lack of responsibility. Our rented property had a malfunctioning water heater in the freezing winter, and they have done nothing to address it. Their response was simply to wait, and one week passed, no any response on our issue, which has now resulted in my boyfriend falling ill due to the cold showers. This is the worst letting company！Don’t come! Don’t come to this awful company!
Bella · 29 November 2023
Agent replied · 24 October 2024
Thank you for your feedback. Please be assured Ocean Property Management is equally disappointed with the property issues and inconvenience caused to yourselves. Every effort has been made to expedite the situation, we regret this was not sufficiently communicated to you in real-time.
The boiler issues were compounded by the landlord’s choice of using an insurance company to resolve matters. We are of course very pleased the boiler is now working sufficiently well. We understand quotes for a replacement are currently being reviewed. The property management team will continue to liaise with the Landlord and monitor the situation. We will of course update you personally once decisions have been made regarding a replacement boiler for the property by the landlord.
Ocean Lettings and Management
★★★★★ 5/5
TrustpilotJemima was brilliant
Jemima was brilliant throughout the entire process. I have had nothing but problems with other estate agents being unreliable and not following up with what they said they would do. The experience I have had this time with Jemima has been the complete opposite and has relieved so much of the stress of moving. I can’t thank you enough for that!
Kyle · 10 January 2024
★★★★★ 5/5
TrustpilotI was very impressed with the service.
I was very impressed with the service I received from this company. Mrs Linda Cox was the conveyancer handling my account. She informed me every step of the way as things developed. I found the charges I was invoiced for, were very reasonable. I would certainly recommend this company to others.
June · 20 July 2024
★★★★★ 5/5
TrustpilotGreat experience, friendly and knowledgeable staff
Chantelle and all the other staff I dealt with in the lead up to moving into my new property could not have been more helpful. Chantelle was friendly, knowledgeable and wad prompt in replying to my queries, which led to me obtaining mt dream flat. I'm extremely grateful to her and the rest of the Ocean team.
Jenny · 28 March 2024
★★★★★ 5/5
GoogleAmelia was extremely helpful with letting me access my new flat/ home and going above and beyond helping me with all the details I needed to sort out. Definitely overwhelming looking for a place in Bristol right now having moved from another country so really appreciated all her kindness and expertise and everyone else I dealt with at Ocean were very helpful as well.
Jenna · 25 October 2023
★★★★★ 5/5
GoogleJack arranged viewings and offers very quickly, and importantly with near 0 friction to me, and was very responsive during the process
Jeremy · 11 September 2026
★★★★★ 5/5
TrustpilotVery helpful
Ocean handled our rental application very professionally and kept us in the loop with frequent updates. Lily was especially helpful and actually found us a lovely place to rent in Clifton. We highly recommend Ocean and will be contacting them again in the future.
Matthew · 6 November 2024
★★★★★ 5/5
TrustpilotWe used Ocean for the sale of our Flat.
We used Ocean, as we have used them in the past and as we expected they got our sale through quicker than expected and without too much fuss. Thanks to Hollie and her team at the Gloucester Road branch Bristol for the professional service.
Michael · 6 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
