Trusted Agent profile · Bristol, City of
★★★★★
1,639 reviews across 3 platforms
187-189 Whiteladies Road, Bristol, BS8 2RY, Bristol, City of, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 187-189 Whiteladies Road, is rated 4.8 out of 5 across 1,639 reviews on three platforms, including 348 Google reviews rated 4.8.
348
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,290
Reviews on Trustpilot
Business-wide
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Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotOcean was incredibly useful in the…
Ocean was incredibly useful in the purchase of my first property, especialy Julie from the Gloucester Road branch. She not only kept me updated throughout the whole process but also sped the other agents up whilst they were being slow with documents. Would 100% recommend ocean for other home buyers.
5/5
GoogleI used Ocean recently on the rental market and they were brilliant. The service was 10/10. Amelia and Lily were my agents, and from start to finish they over communicated, updated me at all times, were in the detail and were great to work with. I can highly recommend them and Ocean to everyone either renting or buying. Thank you.
2/5
TrustpilotLetting the property with Ocean was a mistake!!!!!!…
Edit: I have just read Ocean’s reply to my review. The agency outright refused to manage any issues as I was no longer a client. I would have happily deposited funds with them had I been given the option. Original review: Letting the property with Ocean was fine, but the management of the property left a lot to be desired. Ocean do not vet their contractors properly, nor do they check the quality of the work. I paid £10,000 to have a house redecorated and when I complained about the work done the management team refused to visit the property to inspect it. As a result I found a new agent to let and manage my properties. The last property with Ocean was vacated today and the tenants have left a lot of issues. Ocean is refusing to deal with the issues because they no longer “manage” the property. Very unethical and money-grabbing company.
Thank you for your feedback. We regret that the relationship has deteriorated, and we acknowledge your comments. While our service concludes at the end of the tenancy, we will continue to handle the deposit return and any claims you wish to make regarding your property. Unfortunately, without funds on file, we cannot process any instructions for work. It is unfortunate communication became difficult during the calls, we can assure you our property management team were making every effort to assist. But they were unable to fully explore options with you.Regards, Ocean
5/5
TrustpilotThanks Simon
We decided to move house at a time when interest rates were regularly changing and we had no idea how to approach the market. Simon was brilliant from start to finish and presented all our options clearly so as to help us make a decision which best suited our circumstances. We ended up with a great deal and relaxed in the knowledge we had made the best decision for us at this time. Couldn’t recommend Simon enough and we will keep coming back for all our mortgage requirements! Thanks Simon
5/5
TrustpilotSimon is amazing!
We were with them for a long time due to difficulties with our sale but Simon was amazing! Kept us up to date with interest rates falling and getting us the best deals he could. Easy to talk to and fantastic customer service. He was highly recommended to us by a friend as well and we are so thankful.
1/5
GoogleAVOID - Throughout the tenancy they were very slow to resolve any issues with the property and they were not approachable via email. It was not until we cc’d in the relationship manager that we managed to make any progress. Now it has been 5 weeks since we’ve returned our keys and they have failed to return our deposit or provide us with information about getting our deposit back. Will have to proceed with opening a deposit dispute and filing an internal complaint.
We understand that delays in deposit returns can be frustrating. You were informed that the owner intended to claim against your deposit. We apologise for the delay in confirming the total while waiting for invoices. Your property manager is actively working on this matter for both parties and will provide updates. If an agreement cannot be reached within the specified time frames, both the owner and the tenant have the option to allow The TDS to arbitrate.
5/5
TrustpilotI had a fantastic experience with Ocean…
I had a fantastic experience with Ocean Estate Agents, more particularly Charlie! From the moment I inquired about renting a property, their team was incredibly responsive and helpful. They listened to my preferences and found the perfect home for me. The entire rental process was smooth, and their staff guided me through each step, making it stress-free. I'm truly impressed with their professionalism, attention to detail, and dedication to ensuring I found the right place. I highly recommend Ocean Estate Agents to anyone looking for a seamless and enjoyable renting experience.
5/5
GoogleI've had a really positive experience using Ocean. It can be a bit overwhelming as a first time buyer but Ollie and Andrew were very helpful, knowledgeable and responsive throughout the process. When I was first looking, Ollie took note of what I wanted and was proactive to call me when something new was coming in. I would highly recommend using Ocean.
5/5
TrustpilotThe staff were helpful and efficientSam Mcgreevy was efficient and helpful…
Sam Mcgreevy was efficient and helpful from the start. He kept us informed and was very professional as well as being friendly! When we accepted an offer, Tanya West in the legal dept. Took over our transaction. Again we felt looked after and in safe hands. Tanya dealt with the many communications effectively and helped keep the process on track, through to completion! She was helpful and approachable throughout, helping a stressful experience be a little less stressful!
5/5
TrustpilotGreat job Ocean!
Our journey started with Lawrence, so friendly and totally professional explaining the house market and getting a competitive valuation for us, succeeding in a sale on the first day! Lisa and her team took over the chasing of our very long chain with regular updates, keeping us sain with her positive, thorough updates. Gemma worked so hard with our troubled chain breaking, as we said one step forward two steps back!! But we made it, with the amazing team at Ocean. Thank you all so much, we are now enjoying our new life in the country. X
4/5
GoogleSo far very good experience with Ocean Estate in Clifton. William has been very clear at the beginning of the rent and very attentive to meet my expectations. Contract was clear and as discussed in person and the hand out to the tenants have been straight forward. Communications with Will are often quick and generally the problem (if any) get resolved or at least clarified.
5/5
TrustpilotThe best agents around!!
Having just completed today, the sale of a deceased estate property, with a few complications along the way, and having to contend with very difficult solicitors on the buyers side, I can firmly say I dont think any other agent could have handled and progressed things the way that Ocean did!!Just superb, from start to finish, so professional, sensitive when needed, and always available, we have appreciated it so very much as a family!!Good old fashioned customer service works wonder, and special mention to Melissa Bell, just the absolute best at her job, keeping us informed at every step along the way, we cannot thank you enough!!!The Sheppard/Lloyd family
5/5
TrustpilotHighly recommend!
Ocean Property Lawyers are a great group of people. Very reassuring, understanding and responsive.As first time buyers we were quite clueless and ended up with a complicated purchase. Ella was thorough throughout and I would absolutely recommend her and the team to all of my friends. The assistants that answered the phones were also friendly, knowledge and always helpful.
5/5
TrustpilotAmazing letting agents
Myself and my partner recently let a property through Ocean. Amelia dealt with the arrangement of the viewing and what came next after we made an application of the property. She was so so helpful and approachable- we didn’t feel like we couldn’t ask questions and any issues we had she dealt with haste and very professionally. She even managed to organise some furniture for the new unfurnished property through the existing tennats who were getting rid of a few bits which was a great help with our move and made it so much easier. Also a thank you to Will who showed us around the property in great detail! I’d 100% recommend letting through Ocean!
4/5
TrustpilotGreat service from the team throughout…
Great service from the team throughout my tenancy. Communication was always prompt and professional, and any issues were dealt with efficiently. Thank you for your support and assistance during my time in the property.
5/5
TrustpilotBest estate agents in Bristol
From start to finish the guys at Ocean were amazing I saw several properties in the area before making a choice and Mark was incredible, so knowledgeable about the area, the market and the property it’s self he understood my budget and wish list and found properties to suit! When I found a house I loved and had my offer accepted Tanya the move manager kept me well informed at every point, and was very understanding of the stress of buying a house and took away so much of it. They both get 20/10 in my book!
5/5
TrustpilotOcean Estate Agents were flawless from…
Ocean Estate Agents were flawless from start to finish. We’ve moved before but this was another level and we were quite out of our depth but they were so calm, friendly and efficient it was always a reassuring phonecall to them which we are incredibly grateful for. Also, it’s a real asset to a company when the whole team are great and communicate so well I’m house. we spoke to Liz quite regularly and she was amazing, nothing was too much and she again, was so efficient. Equally when she was off Lisa picked up where she had left off and was always up to date. Joseph was also amazing and attentive, we can’t thank him enough for being so flexible when it came to us viewing our new home multiple times (and this was a lot of visits - bless him!).We would highly recommend Oceans to all our friends and family and owe a massive thank you to them all for being a huge contributor to sealing the deal on our forever home.
5/5
TrustpilotOcean Lettings & Management Property is…
Ocean Lettings & Management Property is a top notch in delivering services to their clients, it took just few weeks to get our new home settled. I will always choose them over and over again. Kudos to Jack Evans for an excellent and incredible assistance throughout our search and documentation, he’s very professional with his work .
5/5
GoogleHad a great viewing experience with Jack Evans today! Thanks to his kind and professional guidance, we were able to view the property comfortably and thoroughly. Highly satisfied with the service. Thank you, Jack!
2/5
TrustpilotToo many errors to give 5* unfortunately.
Although previous experiences using Ocean have been good, unfortunately our recent purchase has been a lengthy process with a number of errors and several requests for clarification. The legal team were very helpful when communicating by telephone but we found the email system frustrating with many emails saying “out of the office until…..”. There were several members of the team dealing with our purchase which meant the whole process felt rather “messy”.
5/5
TrustpilotBrilliant professional service
Brilliant professional service. Was kept up to date every step of the way. Happy to recommend.
5/5
TrustpilotWe have been doing business with Ocean…
We have been doing business with Ocean Estate Agents more than 10 years. They provide very professional, efficiency services. We are very grateful and definitely recommend to my friends. Thank you so much !
2/5
TrustpilotUnethical practice
Move Manager advised me of completion date and to change my booking of my preferred removal company.Even though I questioned the feasibility of this - she insisted that all other people on the chain could make this new date. I changed the date only to be told (very soon after) that it wasn’t feasible and we needed to revert to the original date. My preferred removal company then could not move me as someone else had requested the date. I was forced to use a removal company that I never would have chosen and at a considerably higher cost. The experience on the completion date was not pleasant and I hold Ocean accountable for the stress and illness this resulted in for me. I have raised this as a concern but the manner in which it was dealt with was poor.
Unfortunately, completion dates cannot be confirmed until the legal exchange of contracts takes place. Our highly experienced Move Managers consistently provide this advice to the thousands of sellers we assist each year.We have reviewed and made available the transcripts of communications involving the chain above your sale. Specifically, the advice and requests for moving dates made to Ocean Estate Agents by those estate agents and solicitors involved, and where matters fall beyond our remit. However, as per your request, we are prepared to continue the formal procedures to investigate this matter. We look forward to addressing your concerns further in due course. Kind regards, Ocean
5/5
TrustpilotHighly recommended Conveyancer
Bought a house with Ocean acting as our conveyancer. They responded promptly to messages and through the use of their case management software it was easy to see progress and next steps. Would highly recommend.
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