1/5
TrustpilotWorst experience ever
Worst experience ever. After doing all the stuff done for moving they said due to reference landlord refuse to give you the house. At the end they deduct our £300 holding deposit. Very disappointing.
Trusted Agent profile · Bristol, City of
Ocean Bishopston reviews in Bristol, City of
★★★★★
1,745 reviews across 2 platforms
201 Gloucester Road, Bishopston, Bristol, BS7 8BG, Bristol, City of, BS7 8BG
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 201 Gloucester Road, is rated 4.8 out of 5 across 1,745 reviews on two platforms, including 341 Google reviews rated 4.7.
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAn incredibly hard working team.
An incredibly hard working team of professional's. I've been impressed right the way through the process.Not one of the easiest situations that I've ever had to navigate my way through and don't think I could have done it without Move Manager Mel. An absolute champ!
5/5
GoogleI would like to specifically comment on Kayla Surtherland's handling of the recent letting of my property. She has been very pro-active, answering queries in a timely and helpul manner and went beyond the call of duty to facilitate my requirements as I am not able to visit the property myself. I would certainly recommend her to anyone considering letting their property. Ocean are not cheap, but in this instance, the result outweighed the expense!PositiveResponsiveness
5/5
TrustpilotOcean are absolutely fantastic
Ocean are absolutely fantastic. Every member of staff is helpful, friendly and quick to answer any questions or queries. They made the whole process as smooth as possible and always answered the phone and emails. We are now happily settled in our new home and it wouldn’t have been possible without them. Thank you Ocean!
5/5
TrustpilotThey were very proactive and helped us…
They were very proactive and helped us at every step of the sell.The house valuation was the highest of the 3 estate agents we contacted but we sold very near to this price so good job on that too!
4/5
GoogleKayla Sutherland was our lettings agent and she was lovely and patient through the duration of the lettings process.
5/5
TrustpilotHaving just completed a sale on my…
Having just completed a sale on my propertyOcean have been amazing, Tanya has goneabove and beyond, keeping me informed at everystep of the way chasing solicitors on both sides,and always replying to calls and emails, and followingup any queries, or questions that I had.Very impressed with the service.
5/5
GoogleKayla was fantastic. She was helpful supportive and understanding. She has helped me in everyway she could and is a credit to Ocean. Well done and thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotFirst Rate Service
This was my first time using Ocean Financial Services and I honestly could not have asked for more. Neil Butler arranged my mortgage and managed to get me an incredible rate that matched my needs perfectly. We had a couple of issues due to an archaic rule at the lenders end, and Neil pursued matters against all odds and managed to get it turned around (how he did this I do not know). Once arranged, Tracey Green took over and oversaw everything from form queries to follow ups with solicitors. She checked in with me every few weeks to make sure everything was going smoothly with my purchase, and already has my mortgage renewal date in her diary so that they can look for new deals. They are a fantastic team and I cannot reccomend them highly enough.
5/5
TrustpilotExcellent service
Excellent service, particularly from Simon and Tracey who went above and beyond to ensure we could afford our dream home and have our mortgage ready to go. They were really professional and extremely knowledgeable. We cannot thank them enough.
5/5
TrustpilotThis purchase turned out to be far from…
This purchase turned out to be far from straightforward. However, the Westbury office of Ocean were there to help us every step of the way. Mel in particular was fabulous - supportive and able to find ways to help overcome obstacles.
5/5
TrustpilotGreat service, would recommend
We received a really good mortgage service from Simon throughout our application. He took care to understand our circumstances and requirements and came up with a far more suitable recommendation for us than other brokers we spoke to.
5/5
TrustpilotMelissa Bell was very professional and…
Melissa Bell was very professional and efficient. I would recommend
5/5
TrustpilotFrom the time I found about the…
From the time I found about the availability of the apartment for rent till I made the call and got appointment for reviewing everything was amazing and lovely Chantelle Made everything smooth and easy with her pleasant attitude. Great team and will always deal with you.Thanks for everything.
5/5
TrustpilotSimon and Tracey were amazing
Simon and Tracey were amazing! Very responsive and expert knowledge!
5/5
TrustpilotGreat Experience
Nothing but good things to say about Ocean during the process of finding a rental flat. Lily B was very helpful and understood our requirements perfectly. She answered all of our questions promptly and was helpful throughout the entire process.
5/5
GoogleKayla was super helpful and made me feel very relaxed in what is normally quite a stressful situation, I would recommend Ocean Bishopston to anyone!PositiveProfessionalism
5/5
GoogleBrilliant customer service, couldn't recommend enough! Kayla was super responsive, really friendly and always helpful during our application and move to a new rented property.PositiveResponsiveness
5/5
TrustpilotHannah Smith
I am writing to review Hannah Smith who is the property manager at Bishopston Branch. Hannah looks after the maintenance and safety of our flat at 2 Sommerville Rd. She has always been available, responded immediately and is keen to sort out any issues with the flat and carry out diligent periodic inspections. She also maintains a good and friendly relationship with the tenants. I believe she will be instrumental in keeping the current tenants and looking after the fabric of our flat.
5/5
TrustpilotHow helpful Ocean is and they always do what they say they are going to do, whether it’s call back or email with updates
I started my journey with Jack at Ocean, who was polite, friendly and professional at all times. Then Paul the Manager took over and he kept me informed of any updates and was always happy to go through anything I wasn’t sure of. Very polite and professional too.
5/5
GoogleI cannot thank you enough Chantelle! You have provided a very personable and professional service and have always gone the extra mile. You and your team have always been so helpful and I look forward to using your services again.
5/5
TrustpilotLess Stress with Ocean
The friendly, helpful and efficient staff, who kept us informed throughout the process of selling our property, made what is a stressful situation, much easier to cope with. Thank u to all at Ocean Estate Agents
5/5
TrustpilotHighly professional and efficient…
Highly professional and efficient service from the very start of the process. The friendly team at Ocean have gone above and beyond, helping at every juncture. Thanks in particular to Will Jenkins for his kindness and great communication. I thoroughly recommend Ocean if you’re looking for your next home.
5/5
TrustpilotHighly professional, prompt and courteous.
Ocean gave us free advice which helped us get our mortgage sorted. Then our solicitor - also through Ocean - helped us through the process of buying our first house and kept us informed about everything that was happening. The staff were all highly professional, prompt and courteous. Thank you, Ocean!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Ocean Bristol, City of won awards at EA Masters in one year, most recently 2025.
EA Masters winner in one year: 2025.
EA Masters by year, 2025
2025 1 Gold EA Masters 2025 winners
- Branch Gold Award (1)EA Masters 2025
- Bishopston
Source: EA Masters winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Ocean Bishopston hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Questions about Ocean Bishopston
Has Ocean Bishopston won any awards?
Yes. Ocean Bishopston won Gold for Best Estate Agent Guide 2026 Gold Award, Bishopston branch at EA Masters 2025.
