Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotOn the whole a good experience with…
On the whole a good experience with quick replies to questions and an alternative person to communicate with if the main contact was out. Frustrated on the final day when it appeared to take one hour for the money to get from our buyer to us then a further one hour fifty five minutes for the money to get from us to our seller's solicitor meaning that removal men {and my wife} were sat in the freezing cold waiting for keys - would have been quicker to take the cash out and drive it there. When I paid Ocean their fees, it was there within minutes.We appreciate that the process depends on everyone in the chain being on the ball but 14 weeks is too long for a three house chain. Not the fault of Ocean but the whole transaction could be less stressful if the rules were changed slightly.
Chris · 7 December 2023
★★★★★ 5/5
TrustpilotMelissa is so great
Melissa is so great, she was so helpful through all the process, she even helped sorting out a solicitor issue. Can't thank her enough.
Fatima · 21 May 2024
★★★★★ 5/5
TrustpilotWe have been looking for a lovely home …
We have been looking for a lovely home for quite a long time and Ocean Letting agency helped in the process in an amazing way.Very trustworthy and professional personnels.Thank you so much Best Regards Joby & Jerlin
Customer · 1 August 2023
★★★★★ 5/5
TrustpilotWe’ve recently used Ocean to sell 2 properties and buy a new home
We’ve recently used Ocean to sell 2 houses and purchase a new home. The whole process was handled with professionalism and efficiency and their online process was easy to follow and kept us nicely up to date with the progress. I would also like to single out their solicitor Claire who did an absolutely marvellous job, informing us of progress and always available for advice. She helped the whole process reach a speedy and successful conclusion. If I ever need a solicitor in the future, Ocean would be top of my list.Jerry
Jerry · 3 December 2023
★★★★★ 5/5
TrustpilotRecently let my property for the first…
Recently let my property for the first time and would highly recommend Ocean. Kayla took time to talk me through the process and all information provided was easy to understand. Thank you Kayla!
Steven · 8 November 2023
★★★★★ 5/5
TrustpilotFantastic
Fantastic, responsive team. Worked hard to get us the best rate. Many thanks Luigi and Clare.
Sophie · 1 October 2024
★★★★★ 5/5
TrustpilotWe would like to say thank you to…
We would like to say thank you to Ashleigh Westcott-Egan, she was very helpful with buying process and clear with questions we asked. We Are happy with the purchase and 100% recommended Ashleigh 🙂
Milena · 11 October 2023
★★★★★ 5/5
GoogleI had a very positive experience with Ocean! Debbie the move manager is great and I appreciated her communication throughout. I am a first time buyer and Debbie helped guide me through the process. Thanks again!
Danie · 17 September 2025
★★★★★ 5/5
TrustpilotDid an excellent job from start to…
Did an excellent job from start to finish. Sold within a day of the first viewing and they chased to get the sale completed before christmas.
Claire · 19 December 2025
★★★★★ 4/5
TrustpilotMark & Sam were very helpful and kept…
Mark & Sam were very helpful and kept us upto date throughout the sale
Sheelagh · 25 October 2024
★★★★★ 5/5
TrustpilotI cannot thank Ocean enough
I cannot thank Ocean enough, both the estate agent team and the legal team were fantastic, Joe, Gemma, Jess and Lucy. Communication from beginning to end was amazing. The timeline online is great but I could always phone or pop in if I needed help with forms or paperwork. I would absolutely recommend with no hesitation. Thanks again for making a stressful time very seamless.
Suzanne · 8 September 2024
★★★★★ 5/5
TrustpilotResolved my poor review extremely quickly and professionally
I would like ocean to know, that I have taken down my recent review, because I am SERIOUSLY impressed with the prompt response and how my query was dealt. Clearly, I’ve received nothing short of excellent service as a result of my precious 1 star review. So much so, that I am completely retracting my precious comments about the delay in receiving my deposit! Thank you, whoever replied and took on board my previous review. Hats off to you guys, clearly have an excellent handle on customer service and I received my deposit in full today in a timely manner.I’m highly satisfied.5 stars and all the best to the team who helped me!
Adam · 17 November 2023
★★★★★ 5/5
TrustpilotGood service
Hosted viewers well and kept us informed. Recognised Mum was struggling with Dad's health (sellers) and made adjustments accordingly, liaising via myself etc.
Geoff · 22 May 2024
★★★★★ 5/5
TrustpilotSale of house in Brentry
We received excellent sales and marketing advice from the branch manager Steve who was enthusiastic and approachable. We lost one sale along the way and the market definitely became more challenging but Steve remained confident and positive about our property and managed to get a good number of viewings and a very decent offer. The sales progression had a few hiccups but these were managed diligently by Melissa and we completed on the sale as hoped for. Lots of agents can sell a property in a strong market but when the market becomes more sticky you really need a first class agent with experience, determination and the ability to get hold of a situation and sort it. That’s what we got with Ocean and we are very happy that we used them to sell our house.
Alison · 10 November 2023
★★★★★ 5/5
TrustpilotResponsive estate agent that does well…
Responsive estate agent that does well to push solicitors to get the sale completed. Special thanks to Melissa there for helping me through the process and communicating well.
Yousef · 7 February 2024
★★★★★ 5/5
GoogleLily Butler is good at what she does. She helped to make the process of getting this apartment easy for my family.
Thank you so much Lily.
Busayo · 28 February 2024
★★★★★ 5/5
GoogleJack and everyone in the team are legends and everything is so quick
Aleksandar · 3 April 2026
★★★★★ 5/5
TrustpilotIncredibly helpful
The team at Ocean Westbury have been incredibly helpful during the whole process of selling. Friendly, efficient and easy to communicate with. We really felt we could trust them.I have to mention Mike, for his help with viewings, and for coming back to let my husband in when he forgot his keys! And of course Mel, who has been so supportive, and positive and proactive. Thanks to all of them.
Abi · 2 June 2024
★★★★★ 5/5
TrustpilotReally glad we went with Ocean the…
Really glad we went with Ocean the whole team are great people to deal with especially Julie (Manager)Great communication and great people to deal with and thanks again for everything 10/10.Richard
Richard · 25 November 2023
★★★★★ 5/5
TrustpilotGreat service all around
Great service all around, from marketing to conveyancy.
Kathryn · 10 May 2026
★★★★★ 5/5
TrustpilotLily Butler was super efficient and…
Lily Butler was super efficient and quick to sort out new tenants for my apartment. Extremely happy with the service! Thanks Ocean.
Nick · 28 May 2024
★★★★★ 3/5
TrustpilotGood at selling the property for us but…
Good at selling the property for us but once sold not so impressed. They say they kept in close contact with regular updates but I believe this was only with us chasing them. They didn’t like to ring us and actually chat about the ongoing issues but instead email which I feel was impersonal. It’s very easy to hide behind an email. I appreciate it is needed for trail but phone calls are more personal. It was a long process, no fault of of own and it seemed at the end that we had to attempt to try and move things along at a pace rather than our buyers doing this. Overall very average
Jane · 29 October 2023
★★★★★ 5/5
TrustpilotOcean Lettings fantastic service
I recently moved to Bristol and Ocean lettings helped me find a flat. They service provided was brilliant and in particular Jemima was fantastic and went above and beyond to help me find a new home.
Zayd · 17 July 2023
★★★★★ 3/5
TrustpilotGood to start with
Ocean were very friendly and helpful to deal with in the beginning. They made us feel good about the property we were selling and we felt a good vibe from them right away, which is why we chose to sell our property with them. Once an offer was put in and accepted we started to feel that Ocean were more acting for the buyers rather than keeping our, or both of our, best interests in mind.
Mr · 27 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
