Trusted Agent profile · Bristol, City of
★★★★★
1,745 reviews across 2 platforms
201 Gloucester Road, Bishopston, Bristol, BS7 8BG, Bristol, City of, BS7 8BG
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 201 Gloucester Road, is rated 4.8 out of 5 across 1,745 reviews on two platforms, including 341 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Ocean Bishopston hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotWe had a great time experience with…
We had a great time experience with Ocean estate agents in buying our first house. The process took a few months but we were very confident as we ever updated of everything timely. All the members of the team including the conveyance were very reassuring and kind.We couldn't think of a better experience than we have had.Thank you team, we really appreciate your work.
5/5
TrustpilotI highly recommend Ocean letting agency…
I highly recommend Ocean letting agency for people who are in search of rental house at Bristol. They were really helpful and understand the needs of people and help you accordingly as much as they could support. I can’t wait to say about Ms Amelia West, one of the staffs from Ocean , who is really an amazing person, very kind hearted and very helpful with our process. I wish all the agencies should have staffs like Amelia to improve their services in Uk. She is such an amazing person to come across in my life I say. I strongly recommend Ocean as first choice for housing search. All credit goes to Ms Amelia West. 5 stars is not enough for her service, she needs more than that. Ocean is lucky to have Ms Amelia West. 5 million stars to Ocean and Amelia
5/5
GoogleI had a really positive house sale experience with the Ocean, Bishopston team. We had a very very short timeline that we needed to achieve so from the initial photo arrangements and pricing discussions with Jason, through to the marketing and sale with the amazing Ella (worked really hard, always kept in touch and responded to questions really quickly, plus really nice to work with), time was of the essence. Fortunately we managed to find the perfect buyer in a time when the market was a bit unstable just after the notorious ‘Liz Truss’ mini budget and the sale went through perfectly. This was also aided in a large part by Ocean Property Lawyers (right next door to the estate agents) who did a good job in getting the sale through in record time.
5/5
GoogleFirst time landlord - I met many estate agents, highstreet and private and Kayla from Ocean impressed me the most. She is responsive, helpful, professional and very approachable, nothing was too much for her. I probably asked her 100s of stupid questions, but was not made to feel like it! As far as the company, they made a very professional ad for our house, fantastic photography that brought out its best features, floor plan and seamless viewings process. I knew that Kayla would represent our beloved home very well. Would definitely use them again.
5/5
TrustpilotOcean Westbury
Mel (Move Manager) at Ocean in Westbury has been fantastic during my purchase, super helpful, kind, and responsive to any questions.
5/5
TrustpilotVery efficient communications
Very efficient communications. We are always provided with up to date information and with very helpful recommendation. Thanks to Luigi's hard work, we were able to secure a good rates on our mortgage. Highly recommend!
5/5
TrustpilotRemortgage
We remortgaged our house through Ocean financial services. The service we received from Victoria was second to none. She always provided us with impartial advice and was very patient with our change in circumstances- from potential sellers/buyers to a remortgage. The process was very smooth and we were always kept abreast of progress. Would highly recommend.
5/5
GoogleOcean managed our flat for several years and we had excellent service throughout. Very clear and swift communication, especially from Irina. Would highly recommend if you are looking for a reliable company to manage your property!
5/5
GoogleWe have had a great experience with Ocean lettings! Especially our agent Will who has made the process extremely easy and been efficient and attentive to us! I would definitely recommend Ocean.
5/5
TrustpilotBit of a rollercoaster but great…
Bit of a rollercoaster but great communications throughout.
2/5
TrustpilotThey really don't care
My sale seemed to be passed around the office, nobody seemed to pay much interest. As a result, important information wasn't passed on to me as quickly as it should. The sale has now completed, but I haven't heard from Ocean since then. They really don't care.
Thank you for taking the time to give us your feedback. As an independent, family-owned estate agency with 40 years, we have always taken great pride in delivering the highest level of customer care. It is always disappointing to learn of negative experiences. Your case file has been thoroughly reviewed by our Sales Director, in consultation with the Sales Manager, negotiator and Move Manager, to ensure we learn from your comments. In terms of the team’s involvement, our specialist valuer, Clair, handed over the sale to your negotiator, Hal, as is usual. Once an offer was accepted, your Move Manager took charge, navigating the complex transaction to a successful conclusion. There were instances when communication was handled by your sales negotiator and office manager due to your Move Manager’s annual summer leave.We acknowledge that one email was not responded to within our standard working day policy, for which we apologise. However, our records indicate that a response was sent outside of working hours on the same day. We note that your buyers mortgage lender required a Deed of Variation for the lease. They requested multiple changes, causing delays. Rest assured, our sales team and lawyers did their utmost to expedite these issues.We value your feedback and assure you it has been taken seriously. We do however believe our team made every effort to deliver the best possible service. We hope your subsequent move has been a positive experience.Best regards, Ocean
5/5
GoogleJack was very helpful and responsive with the letting process.
5/5
TrustpilotProfessional and responsive mortgage broker
We used Ocean Mortgages to apply for our homebuyers mortgage. The whole process, led by Simon L. , has been professional, straightforward and timely. Simon got us a great rate on our mortgage and over the course of the process has been very responsive to ensure that we were getting the best deal available as lenders updated their available products. Would highly recommend!
5/5
TrustpilotWe have been very impressed from the…
We have been very impressed from the beginning. Everything was made so easy and we were kept up to date all the way through.
5/5
GoogleHave had such a great experience of Ocean so far and particularly Kayla who has been really wonderful. She has been responsive and always kept us updated, she has gone out of her way to help answer questions and even provide measurements of our new house. Can’t wait to move in!
5/5
TrustpilotFriendly and efficient service
Friendly and efficient service, stuck to the fixed price and did a very thorough job.
5/5
TrustpilotChantelle was very professional
Chantelle was friendly, professional and polite. She turned up on time and was very knowledgeable. I would very much recommend!
5/5
TrustpilotOur mortgage advisor
Our mortgage advisor, Luigi, was absolutely brilliant from the start to the end of the process. Luigi provided us with multiple mortgage value options to help us understand what we could afford and what was best for us going forward. Given the current environment of interest rates Luigi provided a lot of support and understanding as markets changed daily. Luigi responded to all our emails within 10 minutes and prepared different proposals very quickly for us. He helped reduce stress in a very anxiety provoking process which was amazing for us both. Our house purchase took just over 5 months and Luigi checked in with us every step of the way and ensured we were on the best rate possible throughout. Will definitely use Luigi in the future.
2/5
TrustpilotRude Branch Manager
A fairly pleasant experience, until the branch manager was involved. I have never been spoken to the way Jason Bunting spoke to me. As a solo, young female buyer, the experience was hard enough as it was. The poignant moment for me was when the tenants of the property I was purchasing weren’t informed properly that a valuer was coming round, and therefore didn’t let them in when they arrived, as they didn’t know who they were. The bank then tried to charge me a £150 no show fee. I rang Ocean to say that this shouldn’t be my fee to pay as they should have communicated that the valuer was coming round to the tenants properly. I then had Jason tell me to ‘remember he did me a favour’ when he cancelled viewings for me, after my offer £15,000 over asking price was accepted. After trying to argue with me, I asked to speak to someone else who could speak to me in a calmer tone, for him then to tell me ‘i’m in charge of this office, there is no one else to speak to’. I wish I had recorded this phone call, as I have never had someone speak to me like this. Disrespectful and disgusting behaviour from him, he tainted the whole experience for me, which is meant to be an exciting and happy time buying my first home.
3/5
TrustpilotRocky Service
Our overall experience with ocean was spoiled due to numerous hiccups throughout the process. Whilst I appreciate the market is tough/ the process is slow this seemed to encourage a lack of pro activity. Firstly, when we were taking viewings we stopped receiving email notifications of the appointments as they had updated their system. There had been a handful of viewings whilst we were not home and unaware of, this only came to light when we were home on a Saturday morning and the agent surprised us and let himself in with buyers. We went on at the advised price then were encouraged to take a 10% offer on the property quickly being advised it’s a good deal. I had to ask the agent to keep negotiating a few times until we got the price up (I assumed they would try and get the best price before encouraging us to accept). We had a slow conveyancing process which is impossible to find the causation of - however the progression team I did not feel understood the process. We would receive confused & confusing emails which we had to try and make sense of between us and our solicitor, which on several times turned out to be incorrect information from our agent. I would almost weekly contact the agent and ask them if they can please chase outstanding documents / information as they wouldn’t do this on their own accord. I would not hear from the agent and then have to phone through to another service to hear the progression team are away / not in the office / on annual leave for a week or so - so we’d been unknowingly chasing aimlessly. Near the end I felt we had to apply a lot of pressure and hard work to encourage the agent to help us get it through. Phoning anyone in the agency we had the details for to try and ask them to speak to our buyers solicitor etc as it was difficult to get hold of the people we needed to. We were luckily I had experience in the conveyancing process so I was able to help chase and push it forward - as I truly don’t feel like we would have completed if left solely with the agents. The housing market is tough which is the reason we employ estate agents and pay them large fees, to support us through this process. The lack of urgency, clarity and experience we had to deal with made this process much harder than it needed it be. We were a chain free seller selling to a first time buyer, this should have been fairly straight toward. If you are totally in the dark about the selling process or are in a rush, I would advise another agent. Just a note - Iona who covered some of the conveyancing team when they were away was extremely helpful during this period and we were very refreshed and grateful for her support. Secondly, the photographer hired to take our photos was very professional and did a really good job. Thanks to them.
5/5
TrustpilotI have had the pleasure of working with…
I have had the pleasure of working with Jemima at Ocean Estate Agents in Downland for many years now, during which she has looked after several of my rental properties across Kingswood, Frenchay, and Stoke Gifford in North Bristol.
5/5
TrustpilotGold Start for Kayla and Ocean
I am happy to recommend Ocean Lettings. Our main contact was Kayla who provided a professional service throughout and had a very positive attitude. This is the first time we've let our house out and Kayla has always been on hand to answer questions; all this during the many months it took to refurbish the property. Ocean found tenants within a couple of weeks and kept us informed of progress at all times. Gold star for Kayla and Ocean!
5/5
TrustpilotGemma Gill was a pleasure to work with
Gemma Gill was a pleasure to work with, once again. We will contact ocean again for future work. Thank you.
5/5
TrustpilotFriendly and supportive
Jemima has been excellent to communicate with and works hard behind the scenes to make sure my tenancies go smoothly. Always friendly and supportive to chat to.
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Tell us what you need and we'll put you in touch. Ocean Bishopston hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
