Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe liked the honesty of the realtor in…
We liked the honesty of the realtor in this depressed market and knew that Ocean had a good reputation and we could do everything in house, including our solicitors. The house was sold on the first viewing with other viewers interested too. We used in house Solicitors too, which was a really good decision on our part. From offer to completion was exactly 3 months. The staff were very professional but also easy to talk to and we were updated by email through all the process and phone calls too. We would have no hesitation in recommending. We can't thank them enough.
Bridget · 29 August 2026
★★★★★ 5/5
GoogleWe were so impressed by the service provided by Ocean Bishopston from start to finish. The staff acted with absolute integrity and were incredibly professional throughout the home buying process. They continually kept us updated and made the whole experience as smooth as possible. Special mention to Debbie West, who went above and beyond in her role as Move Manager to ensure the sale progressed to the satisfaction of all parties. Also, Matt Townsend was particularly helpful. In summary, Ocean were fantastic and we’d recommend their services to anyone buying or selling a house.
Ben · 20 July 2025
★★★★★ 5/5
GoogleDebbie has been very helpful supporting the sale of my property. I especially appreciated weekly updates by email to notify me of the progress. Debbie has always been very easy to reach and she assisted me with chasing the solicitors for the updates which made the whole process much easier
Iryna · 15 April 2026
★★★★★ 1/5
TrustpilotDisappointing!
We originally decided to go with Ocean Estate Agents as we had been told by them they had previous experience in selling flats. We were led to believe the first viewing even though more viewings were scheduled for later was sound! We accepted this. Our main and only request was for a quick sale! It was only much later down the line we discovered the buyer had a problem which we should have been informed about from the beginning. Hence the sale took longer than was expected. We have since received several apologies from Ocean Estate Agents but felt very disappointed with time it had taken.No complaints at all with the way the Ocean Solicitors dealt with their part in the sale. In particular Ashleigh was exceptional.
Sue · 26 March 2024
Agent replied · 23 October 2024
Thank you for your feedback. We would like to begin by extending our Sales Manager's personal apology; following discussions regarding your experience. As he would have undoubtedly conveyed, as a local independent agent of 40 years, customer satisfaction remains our top priority. We are therefore very sorry to hear that you felt the transaction was not as swift as expected, and that you may have been provided with incorrect information. We acknowledge that a leasehold sale now typically takes 4-5 months, and we regret any misunderstanding that may have led to unmet expectations. Please accept our wholehearted apologies for any inconvenience this may have caused.Thank you for your kind remarks regarding other aspects of our services. We hope that despite the challenges faced, your onward move has otherwise been a happy one.Ocean.
★★★★★ 5/5
TrustpilotFriendly and positive
Many thanks to Claire and Jenny for helping with our sale. From valuation to exchange, both have been easy to contact, easy to talk to, open honest and informative. After a few false starts (decisions of buyers and sellers, not Ocean) they have stuck with us to get the move we wanted. Would recommend to anyone looking to move house in south Bristol.
Matt · 21 December 2025
★★★★★ 5/5
TrustpilotOcean - Charlie
Charlie has been absolutely fantastic throughout the process of looking for a new home. Always on time, incredibly knowledgable, efficient and always going the extra mile to make sure we’re satisfied. I would highly recommend going through Ocean when looking to rent a new property.
Mitchell · 11 May 2026
★★★★★ 5/5
TrustpilotEasy and clear communication
We worked with Ashleigh for our first home. Her and the rest of the team were amazing. Great with communication, quick responses and extremely friendly throughout!
Danny · 14 September 2026
★★★★★ 5/5
TrustpilotVery efficient move maker that made the…
Very efficient move maker that made the whole transition smooth.Joe was so kind when I bought the property as I hadn’t moved for 48 years.
Ruth · 20 September 2026
★★★★★ 5/5
TrustpilotStress-Free Home Buying Experience
We had an excellent experience with Ocean throughout the entire process of buying our home, and Emily was absolutely outstanding. She supported us every step of the way, providing weekly updates without us even having to ask.
Mihai · 21 June 2026
★★★★★ 1/5
TrustpilotA very disappointing experience with…
A very disappointing house selling experience with Ocean from start to finish. After the intial visit and valuation (way too high and unrealistic)There followed a catalogue of errors and misinformation. The so called sellers 'dashboard' didn't work properly and the fact that it wasn't updated made matters even worse.There was a total lack of communication unless we pestered the agents constantly.Ocean property lawyers that were acting for our buyers appeared to be obstructive and inept, which delayed the whole process considerably.They say that selling and buying a house is one of the most stressful things that can happen in your life. Well Ocean managed to make it even more stressful!I would NOT recommend them to anyone.Oceans reply does make some valid points. But I didn't wish to go into a detailed summary of all the things that didn't go well during the selling process of our house in my review as it would take far too long.Yes the sale went through in an 'average' timescale but I maintain that was only because of our efforts rather than Oceans.
Roger · 10 January 2024
Agent replied · 23 October 2024
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
★★★★★ 5/5
GoogleI can’t thank Debra, the Move Manager at Ocean Bishopston, enough for all her support during our sale/purchase. She was incredibly helpful from start to finish, always ready with good advice and reassurance when things felt stressful. Her guidance made the whole process much easier, and I really appreciated how she helped ease the pressure at every stage, even though we didn't get the result we wanted. Highly recommended!
Onscreen · 1 September 2025
★★★★★ 5/5
TrustpilotSadie was absolutely amazing
Sadie was absolutely amazing , without her our house sale and purchase never would have happened. She went above and beyond.
Jean · 9 September 2026
★★★★★ 5/5
TrustpilotExcellent communication throughout the…
Excellent communication throughout the entire sale process, and regular updates by Lily Cox, who responded to our queries without delay. Lily kept us in the loop and provided additional help with legal terminology when needed. A first class service.
Anonymous · 6 May 2026
★★★★★ 5/5
GoogleDebbie was great helping us to get everything through. Strong communication and always contactable. Likewise, Anaïs was very professional from the start of the process and giving us the confidence in our first time house purchase. Thanks v much both
Joe · 17 April 2026
★★★★★ 4/5
TrustpilotLulu was wonderful
Lulu was wonderful. She took over my case part way through and helped get me into my new home. She made sure to keep me informed of any news asap and was always kind and courteous.
Sophie · 16 May 2026
★★★★★ 5/5
TrustpilotLuigi was always very quick to respond…
Luigi was always very quick to respond and has a huge amount of knowledge and experience so was able to provide clear advice on all our options throughout our house purchase. I would recommend him to anyone
Tom · 8 May 2026
★★★★★ 5/5
TrustpilotFantastic service
Such a brilliant service. Answers all my queries very promptly and very patient in helping me to understand things. I can not fault the service in particular Luigi who has been so helpful.
Sarah · 3 June 2026
★★★★★ 5/5
TrustpilotWe had a fantastic experience renting…
We had a fantastic experience renting our flat through oceans lettings, all thanks to Jemima and her team
Mercy · 11 September 2026
★★★★★ 5/5
TrustpilotExcellent service from Kyra and the Ocean team
I had a great experience with Ocean throughout the process of securing my new home. Kyra Bull was friendly, professional and helpful from the initial viewing right through to progressing the tenancy.
Dan · 7 June 2026
★★★★★ 5/5
TrustpilotGreat service
Whole process was smooth from the beginning to the end. There was someone to assist if I needed help. Charlie was very helpful during the viewing and Liz was brilliant throughout the whole process.
J · 23 May 2026
★★★★★ 5/5
TrustpilotHouse valuation
Thanks Claire Kington for your prompt, professional and personable approach. You made what could have been a perfunctory valuation a thoughtful, enjoyable and engaging experience. Your insights and advice felt just right.
Paul · 3 June 2026
★★★★★ 5/5
TrustpilotI had great experience with ocean…
I had great experience with ocean estate especially Charlie bird she guided me very well at every step.
Muhammad · 4 September 2026
★★★★★ 5/5
TrustpilotAs a landlord having top tenants is…
As a landlord having top tenants is very important and Ocean certainly do their research in sourcing them and we are very grateful with special thanks to Lily ,Sam, Edward and all the staff at Ocean Bradley Stoke would 100% recommend
Luciano · 12 March 2026
★★★★★ 4/5
GoogleIt has been a long long process, and the last 2 months have been the longest of them all.
Luckily, we had the ever patient, and tenacious Debbie West working on our behalf, gathering all the people in the chain below us (like herding sheep!), and their impossibly useless solicitors, to a conclusion.
Thank you Debbie, you are marvellous!
Mark · 1 October 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
