Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotThey don't care and let you down
The agent made an appointment for a property valuation but didn't show, and didn't communicate to reschedule/cancel or say they'd be late. 2 * as I managed to get some info from them by email. But this ruined my plans. Ocean don't care and its evidence they don't deliver on their promises, when it matters. Avoid!
Kate · 17 March 2026
Agent replied · 20 March 2026
Good morning Kate,
Thank you for taking the time to leave your feedback. I am responding on behalf of our manager, as he is currently unwell.
We would like to offer our sincere apologies for the missed appointment and the inconvenience this caused. He has unfortunately been off work with norovirus and was unable to contact you personally at the time. He asked a colleague to call and explain the situation and to rearrange the appointment for later in the week; however, it appears that the calls were unable to connect.
We fully understand how disappointing this must have been, and we are very sorry that this impacted your plans.
We would still very much appreciate the opportunity to visit, meet you in person, and view the property, as well as to properly introduce Ocean and the support we can offer. He is hoping to return to work tomorrow and would be happy to rearrange at a time most convenient for you.
Thank you for your understanding, and please accept our sincere apologies once again.
★★★★★ 1/5
TrustpilotAvoid, months of neglect, safety concerns ignored, and still no deposit after 7+ weeks
I rented through Oceans Agency and unfortunately had a series of experiences that left me and my flatmate feeling unsafe, unheard, and now still out of pocket months after moving out.
Millie · 9 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that you left the tenancy feeling dissatisfied and appreciate the opportunity to respond.
Firstly, we acknowledge your comments regarding the reported occupant concerns. Having reviewed the matter, we accept there may have been opportunities for us to provide clearer guidance on the evidence required at an earlier stage. However, as this related to a tenant-sharing arrangement rather than a straightforward tenancy breach, any investigation relied heavily on information and evidence provided by those involved. While we appreciate the effort you made to document the dates, additional supporting evidence would have been required for us to take further action.
Regarding rent arrears, all tenants named on a tenancy agreement are jointly and severally liable for the tenancy obligations, including rent payments. As a result, our policy is to notify all tenants, and where applicable guarantors, when arrears arise, regardless of which individual may have underpaid.
With regard to the move-out date, our records show that the correspondence confirming the end-of-tenancy arrangements stated a 9:00am check-out time. We apologise if there was any misunderstanding surrounding this.
In relation to your deposit, we appreciate that waiting for the process to conclude can be frustrating. As managing agents, we act on behalf of the landlord, while the tenancy agreement itself is between the tenants and the landlord. We are currently liaising with the landlord to finalise any proposed deductions and obtain the supporting information required.
As the deposit remains protected within the relevant tenancy deposit scheme, we cannot release funds to either party without the appropriate agreement or instructions. Equally, we cannot make deductions on behalf of the landlord without following the correct process. Should an agreement not be reached, the deposit scheme provides a free independent dispute resolution service for all parties.
We understand that this has taken longer than you expected and are continuing to work with the landlord to obtain the final figures as quickly as possible so that the matter can be concluded.
★★★★★ 5/5
TrustpilotHollie and the team at Ocean Property…
Hollie and the team at Ocean Property Lawyers Bishopston Office have once again proved how professional and diligent they are in getting our property sale through successfully to completion.
Rob · 4 June 2026
★★★★★ 5/5
TrustpilotPaige Brogan was very helpful and…
Paige Brogan was very helpful and professional. From the start to the end of everything.
Nana · 4 September 2026
★★★★★ 5/5
TrustpilotWe have been using Ocean to let our…
We have been using Ocean to let our property in Bristol for nearly 10 years now and cannot fault the service provided by the extremely helpful James and Jemima in finding us great tenants for our flat. They thoroughly explain each stage of the letting process and promptly answer any questions that we might have, nothing is ever too much trouble. We can thoroughly recommend Ocean and will not hesitate to use them again next time.
Julie · 7 June 2026
★★★★★ 5/5
GoogleCharlie Bird was incredibly helpful throughout the entire process! He answered all of my questions and made sure I understood every form and document. Charlie always provided quick updates and responses, and was very friendly and polite! …
Dyuthi · 17 March 2026
★★★★★ 5/5
TrustpilotAmazing Service and Super-smooth process
Sophie Parker has been amazing throughout the whole process. She’s super friendly, really helpful, and always quick to answer any questions. Everything felt easy and stress‑free thanks to her. Honestly, such a great experience, definitely five stars.
Jose · 16 March 2026
★★★★★ 5/5
GoogleOcean were so helpful to my friend and I, who needed to find and secure a place. They provided an informative viewing and well-explained, supported next steps.
In particular, Jack and Will were extremely responsive, professional, and answered any questions I had about the process, making the experience a lot better.
I would highly recommend Ocean for any house hunting!
Mazin · 25 August 2025
★★★★★ 5/5
TrustpilotJamie has gone above and beyond to make…
Jamie has gone above and beyond to make the lettings experience for us a smooth and efficient experience with great communication throughout - amazing service. Huge thank you Jamie!
Catherine · 21 May 2026
★★★★★ 5/5
TrustpilotA good experience
Everything was well taken care of and I was kept informed of progress at each stage. Charges were very reasonable and in line with original guidance given.
Kevin · 2 June 2026
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID
We used solicitor from the Oceans Bradley Stoke office when buying a property recently. The service we received or actually the lack of it was very poor. The communication during the process was non existent. Took ages to get any issues sorted. Were given wrong information on the property and after the completion we were completely ignored! Constantly were sent wrong invoices to pay. Very stressful process and they made it much worse! Awful firm and not cheap. AVOID AT ALL COST !!!!!
Aggie · 20 December 2024
★★★★★ 5/5
TrustpilotAmazing
Amazing! Great experience with Jamie and the team. Would 100% recommend
Joe · 16 September 2026
★★★★★ 5/5
TrustpilotSuch friendly service!
From start to finish Kyra has been absolutely amazing. When viewing the property, she had such a friendly welcoming and enthusiastic attitude and such a bright smile on her face. After viewing the property. Kyra was on top form with sending through our application forms & also rapid with any concerns we had regarding the property making sure that anything was resolved and anything unsure about she would instantly forward us to Keith, who was also superb. All in all, a big thank you to Kyra & the rest of the ocean team for being such a great help - couldn’t fault any of you :) what an amazing start to the new year.
Ebony · 13 December 2024
★★★★★ 5/5
TrustpilotWe Bought & Sold Through Ocean - Fabulous Team
After 4 years of looking for our next property we finally got it thanks to Jason and the team at Ocean Bishopston. They sold our house (3 times, long story) and were the agent we bought through too. Jason was brilliant in negotiating this tricky process and was fair and honest throughout. He really does know the market in that part of Bristol, you can rely on his experience. We used Ocean lawyers as well who got the job done and Debbie the move manager was always available and professional when it got to the final stages. I'd definitely recommend all their services. Thanks all!
Rosscam · 12 December 2024
★★★★★ 5/5
TrustpilotVery well assisted
I recently found an apartment with Ocean Estate Agents and was very well assisted by Amelia. I'm from France, on my own, and this is the first time I've moved to another country.Amelia was very responsive and was with me from start to finish. She always responded very kindly to all my questions and calls. I think I was one of the most demanding people for her. But she never made me feel it. Especially with the language barrier and the stress I was under with this whole unknown situation.I'd also like to thank Naomi who was also very present and adaptive at the end about the latency I had with the deposit transfer.I couldn't have hoped for better support.Good luck and thanks again!
Sarah · 6 December 2024
★★★★★ 5/5
TrustpilotMaking a complex and long process simple and short
All members of Ocean Property Lawyers and Ocean Estate Agents were extremely helpful during the entirety of the process of purchasing our first home. They made it super simple, completing everything through an online process with rapid updates and progression statuses. Everyone was super friendly and always eager to explain complex legal processes. We’d highly recommend sticking with Ocean Property Lawyers if you’re purchasing a property through Ocean. Many thanks to Jasmine, Julie, Evie and the rest of the team for their support.
Annabelle · 1 December 2024
★★★★★ 5/5
TrustpilotReally pleased with the service we have…
Really pleased with the service we have received from Ocean. Steve was at our house quickly for a valuation following my initial enquiry, and he was so quick at getting the ball rolling. We were online with a couple of days, he told us exactly what to expect and had lots of useful insights about the market and what to expect in the process (this was our first time selling). Mike and Emma did most of the viewings and were great at keeping us in the loop with the feedback from potential buyers. The star of the show has been Melissa however, she has been amazing at keeping momentum and going back and forth between both solicitors and our buyers. Throughout the process we have felt well informed about what stage we are at and what needs to happen next. Melissa has always responded to our calls and emails promptly, she has been super friendly and personable and she’s brilliant at her job!Thank you!!
Catherine · 28 November 2024
★★★★★ 5/5
TrustpilotVery helpful and professional
Claire was really helpful and professional and able to answer any questions we had at the viewing. Communication has also been great since.
Aaron · 19 June 2026
★★★★★ 5/5
TrustpilotThe team at Ocean (W-o-T)
The team at Ocean (W-o-T) have been incredibly supportive throughout this property sale. They balanced the delicate line of sensitivity and professionalism when communicating with me after the loss of my parents and selling their home. The sale took a long time due to buyers changing their minds, and the team remained engaged and genuinely enthusiastic about the property in viewings and helping us find buyers who were genuine and connected to the property. Huge thanks to Steve, Emma and Mel for getting us to completion and mopping up my tears when needed! You’re in safe hands with this team.
Kate · 21 November 2024
★★★★★ 5/5
TrustpilotGreat Conveyancers
Whenever I needed to ask for advice or was unsure about something, Ocean Property were always a phone call away! Staff were very patient and did their best
Fatima · 6 May 2026
★★★★★ 5/5
TrustpilotHelpful, friendly and on the ball service
Very prompt emails and turn around times, considering my short time frame on moving and absolutely lovely customer service! Sophie was very personable, helpful and knowledgeable about the properties she showed me and very on it with getting me moved in!
Kino · 20 January 2026
★★★★★ 5/5
GoogleMyself and my partner were really impressed with the professionalism of Jack.E who facilitated a property viewing for us on behalf of Ocean.
He was on-time, well presented, amiable, and provided a thorough and informative tour. This was a very pleasant departure from experiences with other letting agents from other agencies who often arrived late and just let us wander the property on our own without volunteering any information.
It has made us confident that Ocean as an agency will do a good job.
Anna · 3 April 2026
★★★★★ 5/5
TrustpilotDreams come true.
This is the second time we work with Ocean State Agent.From the beginning Cleo and Melissa were very kind and professional.At the end of the process we had some difficulties to proceed and they had good communication skill to handle with our sellers, buyer, solicitors and us .They were very supportive in all fields.When I thought this property is not going to be for us , both of them were there supporting me as a good friend.Thank you so much for your time, your words and your patience .
Gabriela · 6 November 2024
★★★★★ 5/5
TrustpilotExtremely helpful
The team were all helpful, but Debbie, who was my point of contact once the offer had been accepted, was fantastic!Unfortunately the solicitors were unhelpful and communicated poorly making things stressful. Debbie went above and beyond on numerous occasions to help me resolve problems, and get to the bottom of issues in order that we could progress the sale. I valued her time and help hugely, and dread to think what the process would have been like without her. Thank you so much Debbie!!One point to note, the Conveyancers reflect poorly on you as estate agents when you recommend them. They are terrible.
Moon · 4 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
