NEXA Bristol Bristol, City of reviews

★★★★★ 5/5

Google

Alex Parsons was professional, helpful and friendly. He was accommodating in managing our limited viewing availability’s. In addition during the house viewing he was very informative and knowledgeable about the property.

Felix · 23 October 2020

★★★★★ 5/5

Google

This year’s rental experience has been wonderful. The landlord is highly responsible and always responsive, and special thanks go to Will, patient, detail-oriented, and efficient in handling everything from repairs to questions, making our stay truly worry-free. A five-star review well deserved!

Derek · 16 September 2025

★★★★★ 2/5

Trustpilot

Fantastic service while renting great…

Fantastic service while renting great bunch , however after moving out 2 months ago and agreeing to a £300 deduction out of my £850 deposit for minor damage caused by myself I’m still chasing it and trying to find out when I’m going to get my money back just feels like I keep getting fobbed off

Joshua · 21 March 2025

★★★★★ 5/5

Google

Nexa is without doubt the best Estate/Letting agent we have used when finding tenants for our flats. From a Landlord point of view they are efficient, helpful and the customer service is 100% good. Our current tenants report that they were treated very very well and were overjoyed at the service they received.

Janet · 23 October 2023

★★★★★ 5/5

Google

Ollie at Nexa has been an absoloute star, he has made letting the property as easy and stress-free as possible. Always there to answer questions, and as a client I feel like I'm getting the complete service with an estate agent I can trust. I am looking forward to Nexa fully managing my property whilst it is let, Ollie at Nexa has taken a complete weight off my shoulders. I would fully advise anybody looking to let or sell their property to go with Nexa and specifically Ollie!

Patrick · 24 October 2019

★★★★★ 5/5

Google

NEXA are a fantastic estate agents . This was the first time selling my property & liaising with them was so easy. I was provided with a personal agent , which meant I didn’t need to deal with different staff members like other estate agent companies . Jake in particular was a brilliant agent , I was able to call him anytime and he would always pick up the phone & answer any of my questions . The price was affordable in comparison to other agents & I genuinely felt that Nexa have everything in hand . One of the great things that stood out for me was flexibility of my agent to carry out early morning & late viewings which worked perfectly with my life style . My property sold very quickly & I am happy with the service provided . I would 100% recommend them . #Nexa#great-agents#affordable#quality.

Adele · 24 October 2019

★★★★★ 1/5

Trustpilot

Worst company ever

I currently rent a property with Nexa, in just the first 6 months there has been 2 leaks in the living room from a burst pipe, rats in my living room from getting through a hole in the roof and a broken boiler where we had no heating for a month in November, we now recently have leaks in the roof downstairs where there's wet patches in the walls and ceiling when it rains. The only thing they've fixed is the leak downstairs and the boiler, but that is after a whole month of reporting and phoning, constantly being told someone is coming out but never turns up, I then email saying no one has turned up and they don't reply. They do not care about your living situation and I hope the landlord knows Nexa doesn't care about their properties either. I will never be renting with them ever again.

Sarah-Jane · 3 February 2024

★★★★★ 1/5

Trustpilot

AVIOD THIS COMPANY!1

Worst company ever! We have rented a student property with this company and it has been by far the worst experience ever. To start off, few of the boys planned to move in over summer, when we look at the property it had not been prepared at all. The property had not been cleaned whatsoever, no wifi sorted and rooms with mould in it. We said this to the company and one of their agents said that we would be compensated to when this is fixed... however Nexa went against this and fired the guy and did not compensate us. the property start date was July and it didn't get cleaned until mid September. we are currently all students without wifi still! they will not fit it and expect us to do our 5000 word essays in the hallway were the wifi is still not strong. Furthermore, next door got BURGLED! and its been over a month and they have still not fixed our from door. Living by myself I found it extremely worrying and they did nothing about it. Moreover, one of they boys rooms has mould in the corner which they tried to fix but did a quick job and there is water still leaking into his room. we have radiators not fixed and we also have had mice in the property and dead rats in our garden. I am extremely disappointed with this experience the only person in this awful situation who has been useful is the landlord who means well and has tried helping us through this situation. Avoid this company at all costs!!!!!

Finn · 26 January 2024

★★★★★ 1/5

Trustpilot

Worst Renting Experience in 10 Years

I've been renting for 10 years and this company is genuinely the worst I've ever come across. Their office team are unprofessional and can never answer any questions and that's if they do pick up the phone which is a rarity. Theres 50/50 chance the maintenance team never show up and when they do its on a different day and time to the one agreed. When they do turn up they never actually fix anything and leave within 10 minutes saying they didn't get the correct info from the office team. I would avoid at all costs.

Ieuan · 2 January 2024

★★★★★ 4/5

Trustpilot

Shimie

Thank you, Patricia. You’ve been consistently helpful and attentive in resolving my concerns, and your professionalism and kindness make a real difference. I sincerely appreciate all you do.

Ahange · 12 December 2025

★★★★★ 5/5

Trustpilot

Sold two properties with NEXA during…

Sold two properties with NEXA during covid pandemic and what an easy and pleasurable process it was. Ffion John was absolutely amazing at her job and definitely made the whole experience easier. I would highly recommend NEXA and will definitely be using again in the future. Above and beyond my expectations

Del · 6 April 2022

★★★★★ 5/5

Trustpilot

Thank you to Rhi

Thank you to Rhi, Jaz and Becky. It’s unbelievable how hard you girls work. Thank you for being so cooperative with us. Flow electrical services

Christian · 26 April 2024

★★★★★ 5/5

Google

Super easy and stress free! Thank you to Ollie and Stephanie for making my house move so simple! I hope to deal with Nexa again in the future.

Georgia · 24 October 2019

★★★★★ 5/5

Google

I met Rob Pain whilst purchasing my house as he was the agent selling it. I was impressed by his professional, friendly manner and decided Nexa was the right letting agent to manage 2 residential properties I have. The service I have received has been excellent from the outset. I would most definitely recommend Nexa to anyone looking to sell or let out their property.PositiveResponsiveness, Quality, Professionalism, Value

Georgina · 23 October 2021

★★★★★ 1/5

Google

Service was extremely poor. In the first instance, they didn't have enough keys for each tenant in our house upon moving in, meaning we had to wait and travel across the other side of the city in order to get keys cut. Secondly, Nexa did not know which key of theirs matched up to our doors, meaning they came out to the property several times to try matching the correct one to the door. These two instances were both very unprofessional and unorganised. Finally, response times were very slow after leaving the property. It took MONTHS to hear back from them regarding our deposits, and as students, this large sum of money that we couldn't access is very important to us financially.

Tom · 23 October 2023

★★★★★ 1/5

Google

Overall had a really bad experience with Nexa. They lost our key on moving in day, they deleted all our files on problems that we logged with the property and neglected to tell us, it took them 2 months to get the dishwasher fixed and at the end of the tenancy claimed we had stolen a lamp and some lightbulbs which never existed. We ended up have to pay for then just to get our deposit back. Would not recommend them at all I'm afraid.

Anna · 23 October 2023

★★★★★ 5/5

Trustpilot

Jazmin was amazing with responses and…

Jazmin was amazing with responses and constant communication. She was incredibly lovely when answering my a million questions on everything. Thank you!

Lizzie · 18 May 2024

★★★★★ 5/5

Google

I met James from Nexa when I was looking to buy a property in Bristol last year. James diligently answered all of my questions and was always quick to respond. I was concerned about the condition of the property and James arranged for a damp expert to view the property and discuss my concerns. If all estate agents were this thorough then my property search would have been much easier!

Monique · 23 October 2020

★★★★★ 5/5

Google

Jake was very supportive through what was a difficult process. He was always on hand to answer any queries and his experience was very useful.

Andrew · 24 October 2019

★★★★★ 5/5

Google

Sold our flat with Laura and she made the whole process so easy it was a joy. She helped handle all the ins and outs of handling bids and making difficult phone calls and it made everything as seemless as possible. Would highly recommend NEXA

Mark · 23 October 2023

★★★★★ 5/5

Trustpilot

Great Experience!

Great Experience! lovely man came to check up on our damp and mould problem. he was very kind and solved my issue completely. he left us some of his spray and fresh cloths so we could keep up with our problem if it ever arises again. thankyou very much. i didn’t capture his name but i know that he’s a very hard worker who deserves great success!! thankyou very much to the maintenance team!!

Kaiya · 24 October 2023

★★★★★ 5/5

Google

We have had the pleasure of working with James from Nexa. He is absolutely great at keeping us updated throughout the whole moving process, cannot fault communication which is so vital at a stressful time such as moving house! He has been doing everything he can to move things along swiftly for us during the moving process. Would recommend Nexa and James to anyone thinking of selling their house.

Sunny · 24 October 2019

★★★★★ 1/5

Trustpilot

Good on paper, not good in practice

Used them as a letting agent to rent a new property but when I had to pull out of new property they held onto my holding deposit for ages, despite a replacement tenant being found in a matter of a week or so. Was promised a refund on 29/3/23 but only today (12/4/23), have I got my money back. All told they had my deposit for the best part of a month. In the intervening period, I was passed from pillar to post, being told that their systems were being updated and that landlords not prospective tenants were their first priority! What a cheek!Perhaps their systems were unavailable but what reputable business puts themselves in a position where they’re unable to pay their clients? You decide but I’ll never use them again, even if I find myself between a rock and a hard place. Never again.

Mr · 13 April 2023

★★★★★ 5/5

Google

Ollie Canning is very professional, courteous and pleasant to deal with. I would highly recommend his services.

Dave · 23 October 2020