Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJames Hughes at NEXA has been a fantastic agent with us. He’s attentive, dedicated, approachable and very knowledgable. James was available for us 24/7 and really gave support above and beyond what we would expect, including helping us to buy a new home as well as selling ours. I would highly recommend James and NEXA!
Tom · 24 October 2019
Agent replied · 22 October 2024
Thank you for your review and kind words Tom! We are pleased to hear that James was able to provide you with the 5* level of service you hoped for.
★★★★★ 5/5
GoogleDealt with Will and Dale from Acen for a number of years. Always an exceptional service and a pleasure to work with.
Dion · 22 June 2025
★★★★★ 5/5
GoogleJames Hughes provides an unbeatable service, consistently going the extra mile. His professionalism, honesty and care really set him apart from any other agent and it has been delightfully refreshing to work with someone who makes you feel valued and confident as client; both buying and selling. Thank you James for your exceptional dedication.
Harriet · 24 October 2019
Agent replied · 22 October 2024
Thank you for your review and kind words Harriet! We are pleased you received the level of service you hoped for!
★★★★★ 5/5
GoogleSimon Coghlan-Forbes is professional and friendly. When there was hiccups with solicitors he was there chasing and helping in every way he could. Would highly recommend
Sue · 23 October 2023
Agent replied · 22 October 2024
Hello Sue, thank you for leaving such a positive review! We are so glad you were happy with our estate agent services and look forward to working with you again in the future.
★★★★★ 5/5
GoogleWe honestly couldn't have asked for better estate agents. Not only did they find us a buyer within just a few days, but they were also such genuinely lovely people to work with. They kept us in the loop at every stage and made the whole process feel so much less stressful than we ever expected. We’re really grateful for all their help and would 1000% recommend them to anyone., Mr and Mrs Johnson
Ollie · 3 April 2025
★★★★★ 5/5
GoogleHave been so impressed with the help I have received from this company, I can’t praise them enough.
Dawn went the extra mile in helping me with a viewing at an unsociable hour, which was the only time available to me.
Jake has been my proverbial “ Knight in shining armour “ as he has has had infinite patience & diligence in helping overcome hurdles along the way, for which he has my heartfelt thanks.
I would have no hesitation in recommending Nexa.PositiveResponsiveness, Quality, Professionalism, Value
Carol · 23 October 2020
★★★★★ 5/5
GoogleWe have been dealing with Simon Coghlan-Forbes who has been actively helping us find a house in the local area. He is the only agent who has really taken time to listen to what we need and gone out to our preferred area to look for a properties. The customer service we have had from Simon is not like any agent we have been involved with and his commitment to his clients should be commended. We would highly recommend him for anyone looking to sell or buy.PositiveResponsiveness, Professionalism
Kerrie · 23 October 2020
★★★★★ 5/5
GoogleOllie Canning was recommended to me by a family member. He was nothing short of exceptional. He found a tenant faster than I expected, at a higher rate than I expected. He went above and beyond my expectations in terms of service too, being available even on his days off and helping in all aspects of the previous tenant leaving and new tenant moving in. He is now my go to agent and I can not recommend him highly enough. I'm very pleased that I chose Nexa above stiff competition.
Robert · 23 October 2020
★★★★★ 5/5
GoogleAlex was our contact with NEXA through finding our new uni house and he has been nothing but helpful. From the initial viewings of the house he was informative and showed us multiple houses he thought we would suit not just the one we asked to view. Until we found our perfect house. He has been super efficient and informative with any follow up queries we have had. I would definitely recommend renting with NEXA to others.PositiveResponsiveness, Quality, Professionalism
Charly · 23 October 2020
★★★★★ 5/5
GoogleThe house took a while to go through, but this was down to the vendors, every time I had a question Laura and the team were very responsive, they were also very patient with my growing frustration. Couldn't have helped more.PositiveResponsiveness, Professionalism
S · 23 October 2021
Agent replied · 22 October 2024
Thank you Sam for taking the time to leave a positive review, we are pleased you were happy with your experience and look forward to working with you again in the future!
★★★★★ 5/5
GoogleWill was absolutely fantastic, patient, prudent , never pushy, a great help and always responsive. Would heartily recommend his services to anyone.
Callum · 17 April 2025
★★★★★ 5/5
GoogleLaura was superb start to finish and also the Nexa team based in Bristol. I have moved into my wonderful new home to start my new chapter.That would not have been possible without Laura and her professionalism.
Thank you
ManishaPositiveResponsiveness, Professionalism
Manisha · 23 October 2021
Agent replied · 22 October 2024
Hi Manisha, we’re thrilled to see you were happy with your NEXA experience. Thank you for taking the time to leave a review!
★★★★★ 5/5
GoogleSimon from Nexa was very efficient, professional and a friendly agent. Him and Nexa made sure our purchase was smooth and hassle free. Thank you Simon and Nexa for a lovely delightful experience.
Priya · 23 October 2022
Agent replied · 22 October 2024
Hello Priya, it’s great to hear that you had a positive experience, thank you for taking the time to leave a review. We look forward to working with you again in the future!
★★★★★ 5/5
GoogleSuper helpful, efficient and reliable. 100% recommended.
Robin · 11 February 2026
Agent replied · 11 October 2026
Thanks for the review Robin - we’re glad you were happy with our service and will hopefully work with you again in the future!
★★★★★ 5/5
GoogleSimon was really helpful throughout our sale, he achieved a sale price over what we had anticipated, and he was always easy to get hold of at any time or day.
Lucy · 12 December 2022
Agent replied · 11 December 2024
Hello Lucy, thank you for leaving such a positive review! We are so glad you were happy with our estate agent services and look forward to working with you again in the future.
★★★★★ 5/5
GoogleSimon was really helpful throughout our sale, he achieved a sale price over what we had anticipated, and he was always easy to get hold of at any time or day.
Lucy · 23 October 2022
Agent replied · 22 October 2024
Hello Lucy, thank you for leaving such a positive review! We are so glad you were happy with our estate agent services and look forward to working with you again in the future.
★★★★★ 5/5
GoogleJust would like to say how helpful we found Nexa Bristol. James was very professional and was always available for us when we required any help. Great advice and we were never let down. Definitely 5 Star from us. Derek & Paula Williams ( Sandford)
Derek · 24 October 2019
Agent replied · 22 October 2024
Thank you for your review and kind words Derek! We are pleased to hear that James was able to provide you with the 5* level of service you hoped for.
★★★★★ 5/5
GoogleWe had Simon at Nexa with the house we were buying! Very friendly helpful and professional which is more than I can say for haart who were selling ours!!
I would recommend Simon and Nexa.. great job!!PositiveProfessionalism
Roger · 23 October 2021
Agent replied · 22 October 2024
Thank you Roger for taking the time to leave a positive review, we are pleased you were happy with your experience and look forward to working with you again in the future!
★★★★★ 1/5
GoogleNexa in Bristol oversaw a property I was shared renting on a 2 year tenancy. The entire time, Nexa have been useless and negligent in maintaining the property.
Firstly, there was a hole in the roof for the entire tenancy, which allowed rodents into the roof, and there was free flowing water between the upstairs and the downstairs which left water stains on the downstairs ceilings. None of these were properly addressed during the tenancy.
Secondly, our boiler triggered the carbon monoxide alarm, to which the boiler repair man that was sent out commented by saying the boiler had not been checked for over two years.
Likewise, our electrical box started smoking at the transformer cable (and burned a tenant), which required both fire services and the National Grid intervention, who also commented on the lack of maintenance and the poor placement of a fridge in front of the cable.
Nexa Bristol then claimed that a post-tenancy household clean had cost nearly £1000, despite all tenants cleaning for 4 days prior to the tenancy ending (leaving the house spotless), due to mattress stains that should have fallen under general wear for a 2 year tenancy.
Overall, my experience with Nexa Bristol suggests that they as a branch aim to address as few issues as possible whilst claiming as much money as they can from tenants. I would actively avoid this agency if moving to Bristol at all costs
Definitely · 22 September 2024
★★★★★ 5/5
GoogleBought a house that was marketed through Nexa Bristol. Website and house advert was clear and straight to the point and not missing out on any details. Communication from Simon at Nexa was amazing, including out of hour calls during the whole process. Customer service was excellent and I would definitely recommend Nexa to anyone who is looking to sell or buy a property as they are well experienced and will help you when you need it.
James · 23 October 2022
Agent replied · 22 October 2024
Hello James, thank you for leaving such a positive review! We are so glad you were happy with our estate agent services and look forward to working with you again in the future.
★★★★★ 5/5
GoogleJames Hughs has been brilliant. He's really responsive, full of great advice and within half an hour of our house going live had arranged our first viewing. In less than 24 hours he'd already shown the house to four prospective buyers!
Jess · 23 October 2020
Agent replied · 22 October 2024
Thank you for your kind words Jess! We are happy to hear that James was able to provide the 5* level of service you hoped for!
★★★★★ 5/5
GoogleOllie has been fantastic throughout the process of selling my properties. He found the right kind of buyer required to buy my property portfolio. This was also done in the shortest possible time. I'll definitely recommend Nexa and Ollie. THANKS Ollie.
Henry · 23 October 2020
Agent replied · 22 October 2024
Thanks Henry. I will pass your kind words on to Ollie
★★★★★ 5/5
GoogleMove On Removals just can't recommend Nexa highly enough.What an awesome company to work with from a business-to-business perspective, Will, demonstrated fantastic communication throughout the process and excellent knowledge. He listened and ask questions to fully understand how we could best work together this then created a win win relationship for both of us. He is clearly a massive asset to the business.
Rik · 27 November 2023
Agent replied · 22 October 2024
Hi Rik, we’re thrilled to see you were happy with your NEXA experience. Thank you for taking the time to leave a review!
★★★★★ 1/5
TrustpilotBristol - Useless and Greedy
Nexa in Bristol oversaw a property I was shared renting on a 2 year tenancy. The entire time, Nexa have been useless and negligent in maintaining the property.
Firstly, there was a hole in the roof for the entire tenancy, which allowed rodents into the roof, and there was free flowing water between the upstairs and the downstairs which left water stains on the downstairs ceilings. None of these were properly addressed during the tenancy.
Secondly, our boiler triggered the carbon monoxide alarm, to which the boiler repair man that was sent out commented by saying the boiler had not been checked for over two years.
Likewise, our electrical box started smoking at the transformer cable (and burned a tenant), which required both fire services and the National Grid intervention, who also commented on the lack of maintenance and the poor placement of a fridge in front of the cable.
Nexa Bristol then claimed that a post-tenancy household clean had cost nearly £1000, despite all tenants cleaning for 4 days prior to the tenancy ending (leaving the house spotless), due to mattress stains that should have fallen under general wear for a 2 year tenancy.
Overall, my experience with Nexa Bristol suggests that they as a branch aim to address as few issues as possible whilst claiming as much money as they can from tenants. I would actively avoid this agency if moving to Bristol at all costs
Definitely · 27 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.