Trusted Agent profile · Bristol, City of

NEXA Bristol Bristol, City of reviews

★★★★★ Excellent

297 reviews across 3 platforms

Cargo 2, Unit 28, Museum Street, Bristol, BS1 6ZA, Bristol, City of, BS1 6ZA

NEXA Bristol's office in Bristol, City of, at Cargo 2, is rated 4.5 out of 5 across 297 reviews on three platforms, including 242 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

242

Reviews on Google

This office

Facebook logo

4.4 / 5

7

Reviews on Facebook

This office

Trustpilot logo

48

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for NEXA Bristol, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.

5/5

Google

Very helpful and responsive staff. Professional, polite and fair. What more is there to add?

Ragnar · 11 May 2026

Agent replied · 11 October 2026

Thanks for the review Ragnar - we are glad you're happy renting through us!

5/5

Google

Laura handled my sale from start to finish with enthusiasm and a professional can do attitude. I was a little sceptical how it would work with just the one Point of Contact to includes sales progression. It worked as Laura has great communication skills and did get back to me with my many questions. Thank you Laura

Trudi · 10 January 2022

Agent replied · 9 January 2025

Hello Trudi, it’s great to hear that you had a positive experience, thank you for taking the time to leave a review. We look forward to working with you again in the future!

5/5

Google

Nexa is very reliable for their fantastic job. I hear by specially would like to thank Laura for her excellent job during the past year. She is not just an agent but more like a friend who is kind hearted and always ready to help by her excellent knowledge! Cindy

Cindy · 23 October 2022

Agent replied · 22 October 2024

Hello, it’s great to hear that you had a positive experience, thank you for taking the time to leave a review. We look forward to working with you again in the future!

1/5

Trustpilot

DON NOT GET INVOLVED WITH THIS COMPANY

DO NOT GET INVOLVED WITH THIS COMPANY. Call themselves a management company acting for landlords, couldn't manage their way out of a wet paper bag or organise the proverbial if they had full colour instructions and all the kit supplied. Poorly managed tenancies, lettings damp, poor condition housing which they claim is fit for purpose. Consistently lie about reports from their contractors, had to get environmental health involved as they denied it was damp despite paint flaking of ceilings onto me while sleeping causing chest infection, paint peeling from kitchen window, lounge window, and all bed room ceilings, kitchen cupboards stinking of damp and underneath them also damp. issues with electrics and boiler. On call services that don't answer and leave you with no heating or hot water because on call plumber is on holiday! Spent first month with tripping electric meter where even the Electrician was pulling his hair out as to why it was happening, Lost all my freezer content including a months worth of frozen dog food. unable to cook anything because electric kept tripping. At one point i was running an extension lead from the only working socket in the lounge to the kitchen to boil a kettle or use washing machine. Having to take landlady to court to get reimbursed for all the lost time at work (i'm self employed) waiting in for people to come and fix problems, time off due to chest infection, loss of the freezer contents, and my deposit back plus other expenses due to the shoddy property. They take days to reply to emails if they can be bothered.

Fran · 22 December 2022

1/5

Google

Very unorganised. first viewing was cancelled but they didn’t even bother to notify us until 45 minutes after the viewing was scheduled when we rang up to say we had been waiting outside with no sign. they then scheduled a second viewing for today in which once again we showed up to property and when we called we were told the viewing didn’t exist. absolute joke of organisation and perhaps it’s a blessing in disguise that we won’t be renting with this company… considering some reviews say the same

Oliwia · 25 February 2024

Agent replied · 22 October 2024

Hello Oliwia, thank you for taking the time to share your feedback. We are truly sorry to hear about your less than satisfactory experience with our estate agency. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We would appreciate the opportunity to discuss your specific concerns in more detail and work towards finding a resolution that meets your needs. Please feel free to reach out to us directly at hello@nexabristol.com so we can address your concerns promptly.

5/5

Google

Just completed the purchase of our first property with Nexa and couldn't be happier with the service. James was exceptional. He answered our (many!) questions, was always available if we needed help and kept us fully informed and in the loop with the sellers. Wouldn't hesitate to recommend him - thanks for a smooth purchase and can't wait to get into our new home!

Rebecca · 24 October 2019

Agent replied · 22 October 2024

Thank you for your review and kind words Rebecca! We are glad James was able to answer all the questions you had, and that he was able to provide you with a 5* level of service!

5/5

Google

The best real estate agency we’ve ever dealt with. Super helpful staff, they respond quickly and are very easygoing. We highly recommend them!

Kaksimaksi12 · 11 February 2026

Agent replied · 11 October 2026

Thanks for your review- it was a pleasure working with you!

5/5

Trustpilot

Ring Emma Harbord NOW!

For some reason estate agents don’t really have a great reputation. Luckily for me and for Nexa, Emma is not your typical estate agent!In my case she had to deal with squabbling siblings, lots of delays and money issues; I’m pretty sure most of these problems were WAY out of her job description, but she took them all in her stride. She dealt with everything that was thrown at her with warmth, efficiency and diplomacy. Most of all, She kept everyone informed as to what was going on so we never were left in the dark. She nudged things along when they needed nudging and encouraged with things weren’t going so well. I’ve no doubt Emma would make a great mum and is a great friend. Both of these qualities make for a VERY good estate agent. Ring her today. I’m glad I did.

Ade · 30 October 2022

5/5

Google

We bought our home via Nexa, we were introduced to Laura, who was very kind, friendly and offered her professional expertise. The communication aspect was great whether it’s via phone call, text or email Laura was very responsive. Would highly recommend Nexa to a friend or family member.

Aks · 23 October 2022

Agent replied · 22 October 2024

Hi Aks, we’re thrilled to see you were happy with your NEXA experience. Thank you for taking the time to leave a review!

5/5

Google

Fantastic service! I have worked with James Hughes when both buying and selling a property and could not have hoped for better service. James always went the extra mile and was always contactable 7 days a week whatever the issue. I will 100% be using James in the future and have been confident referring his services to a number of friends. Thanks again.

Phil · 24 October 2019

Agent replied · 22 October 2024

Thank you for your review and kind words Phil! We are pleased to hear that James provided you with the 5* level of service you hoped for!

5/5

Google

These guys manage a property for us. I honestly can’t recommend them enough. They have gone over and beyond for us. Dale managed to fix a problem on a window without having to call a contractor out. Happy tenants. Helpful, approachable and professional.

Laura · 26 July 2025

Agent replied · 11 October 2026

Thanks for the review Laura - much appreciated

5/5

Google

Simon was superb at not only my purchase with nexa but also the sale of my house chasing up Solicitors etc

Paul · 24 July 2024

Agent replied · 22 October 2024

Hi Paul, we’re thrilled to see you were happy with your NEXA experience. Thank you for taking the time to leave a review!

5/5

Trustpilot

I want to say that i am only giving…

I want to say that i am only giving Patricia in the office 5 stars she has been phenomenal. Helping us with alot of maintenance issues. And guiding us through the process she deserves 5 stars. And on a seperate note nexa as a company well one star is too many.

Mark · 24 February 2026

5/5

Google

From start to finish the service and communication was excellent. I would highly recommend this company to anyone in need of anything property related.

Matthew · 11 January 2026

Agent replied · 11 October 2026

Thanks for your review Matthew. We are glad you were happy with our service and look forward to working with you again!

5/5

Google

Efficient service Good communication

Molly · 11 June 2026

Agent replied · 11 October 2026

Thanks for the review Molly

5/5

Google

Will is knowledgeable, supportive and helpful. Will was recommended to me by an estate agent working in a different location, and I wouldn’t hesitate in recommending him further.

Harriet · 26 January 2024

Agent replied · 22 October 2024

Hello Harriet, thank you for leaving such a positive review! We are so glad you were happy with our estate agent services and look forward to working with you again in the future.

5/5

Google

I looked at many different estate agents when deciding to sell my one bed harbourside flat that I had lived in for 11 years. As soon as I met Will at NEXA, I knew he was the right fit, I could imagine buyers meeting him and just feeling like he was a normal person. I had considered selling the property myself, because at the time I thought who better to show people around my flat than me? I definitely didn’t appreciate the amount of work that I would soon see happened at the later stages. I can confidently say I don’t think the sale would have gone through at all without him. He personally made an effort to communicate with my buyer and my solicitor as well as myself, and when my purchase was struggling he also got in touch with the management company and the solicitors and the estate agents at the other end of the chain. He was always at the end of the phone, very quick to help - but in a normal, relatable way. I think he’s a credit to the business & I wouldn’t use any other estate agent going forward. I will continue to recommend them to everyone. It felt like more of a risk choosing them compared to more well known names but I’m so glad that I did.

Cait · 23 October 2023

Agent replied · 22 October 2024

Hello Cait, thank you for leaving such a positive review! We are so glad you were happy with our estate agent services and look forward to working with you again in the future.

5/5

Google

Marie handled the sale of our property excellently throughout. We were really pleased with her initial listing and she remained very communicative from start to finish. Our sale went through really smoothly! I'd definitely recommend Marie, it was a pleasure to work with her.

Thomas · 23 October 2022

Agent replied · 22 October 2024

Hi Thomas, we’re thrilled to see you were happy with your NEXA experience. Thank you for taking the time to leave a review!

5/5

Google

A great team, very helpful and friendly.

Morgan · 11 May 2026

Agent replied · 11 October 2026

Thanks for the kind review Morgan

5/5

Google

I would like to thank Ollie for selling my property recently. I have to say that Ollie is not your normal estate agent his one to one personal service was to be recommended. His local knowledge and his ability to go the extra mile to complete my challenging sale was no problem for this capable young man.Would recommend Nexa.

DON · 24 October 2019

Agent replied · 22 October 2024

Thank you for your review and kind words! We are pleased to hear that Ollie was able to provide you with the 5* level of service you hoped for.

1/5

Trustpilot

Absolutely awful Letting company

Absolutely awful Letting company. Left a review after being left for a year and a half with 3 leaks. Three walls collapsed, told to move out for a week. Work not completed as agreed. Had to go away again. No rent refund. They never turn up. Like today. Promised they would arrive at 10am. Still waiting for work to be done. They have no concern or respect for their tenants. Raised a complaint and the owners response is posted on Google reviews. No sorry, just a sarcastic comment. That's how they treat a tenant who pays their rent early and single mum juggling work commitments. I'm a Housing Officer and I would suggest that anyone having issues with them to report to your local authority. I have had to get the EH and the private rented sector to liaise with them and order work to be done, as you get no response or care. I will upload videos and images. It's so upsetting and ridiculous that I have to speak to my LA to get any response or acknowledgement.

Emily · 1 April 2025

5/5

Google

Seamless, efficient,value for money and courteous. Although new in town,NEXA Bristol gave what every landlord looks for...peace of mind. Mr.Oliver Canning was responsive, efficient,and thorough in finding us the tenant we were looking for. As long as the client is clear of what they are looking for,Oliver will deliver. Thank you! Highly recommend.Mr and Mrs S

NS · 13 December 2019

Agent replied · 11 December 2024

Thank you for your review and kind words!

5/5

Google

Rob was recommended to us by a friend after we were struggling to sell our property with another Agent. After 12 weeks and 17 viewings of being on Market with other agent we decided it was time to change. From the moment we changed we were assured that our house would sell and true to his word Rob sold our property in 2 weeks. Have to say how first class Rob has been in looking after us and keeping us in the loop with all that is going on. I can’t praise him enough for his service. You won’t find a better estate agent out there!PositiveProfessionalism

Marcus · 23 October 2021

5/5

Google

Nexa estate Agent were fantastic. Will Martin when above and beyond to help facilitate a quick and smooth purchase of my property. Would highly recommend.

James · 27 December 2023

Agent replied · 22 October 2024

Thank you James for your 5* review, we are glad you were happy with the estate agent services you received at NEXA!

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Questions about NEXA Bristol Bristol, City of

Has NEXA Bristol won any awards?

Yes. In The Trusted Agent 2026 awards: NEXA Bristol, City of won Trusted Agent.

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