NEXA Bristol Bristol, City of reviews

★★★★★ 1/5

Trustpilot

I should give 0 stars

I should give 0 stars. Had trouble with them right from begining. The staff decided take what even money they want from my account without with any statement. The the boss fixed because I complain to head office complaining team. When the contract nearly end with tenant. I rang them to confirm not renew with the tenant as late payment all time. Of course they did not inform them. But then find out the tenant is intented move out in Nov. As nexa move the rental payment date 10days later without telling me and have taken the 10 day payment from Tennant since November last year which I was not told and not pay that 10days rent. But now the move out date also extend 10 days but contract is not and the deposits scheme won't extend. The staffs provided incorrect information. They promised money will sent to me but never. Then next day said the money not due yet. As I told them before I am not happy to extend the contract unless payment received before contract end. I thought the is minimum request from my side not really over the top. I did not realise I need to begging for my rent money from a powerful Nexa.

Edith · 14 August 2024

★★★★★ 5/5

Google

Best estate agent we dealt with to date! James went the extra mile in answering all our questions and providing a smooth liaison between us and the vendor. We appreciate the transparency and courtesy he brings to the table. Highly recommended!

Kat · 24 October 2019

★★★★★ 5/5

Google

Ollie has been really helpful because of his knowledge of the market in terms of locations and prices of properties. Not a typical estate agent, instead goes the extra mile to create a network to connect sellers and buyers. Thanks

Lesley · 24 October 2019

★★★★★ 1/5

Google

One thing, which I seriously have doubts on are the positive reviews. They must be written by their own rude staff and their friends for the sake to give a positive outlook to the company and gets some promotions from the management. This company is full of liars, who don't know anything else, but how to lie. The property, I took from them was a nightmare, things were broken, pipes were leaked, sewage was jammed, windows were broken, etc. Please stay away from them.NegativeResponsiveness, Quality, Professionalism, Value

Carstin · 23 October 2021

★★★★★ 1/5

Google

I’m very disappointed with Nexa, I’ve waited two weeks to view a property but they are terrible at communicating. The first viewing I had booked they didn’t even bother to confirm or to let me know that it was cancelled, I had to call them about it just to find out that “oh no that viewing isn’t happening because the person in charge of the property is sick”- which is perfectly reasonable, but then letting me know would have been great, and why is there only one person doing viewings for the property if there are other employees? I’d be unimpressed if I was the seller. Then the second viewing I had booked a week later, the same thing! I tried to call them for an hour but not a single response. They don’t send email confirmation for viewings either so there’s no way to contact them. I understand that things happen and that’s okay, but at least keep me in the loop please! It’s safe to say I’m glad I’m not selling a property with them as the agents! Good luck if you are!NegativeResponsiveness, Quality, Professionalism

Chelsea · 23 October 2021

★★★★★ 5/5

Google

I had tried to sell our flat using another agent and had been with them for 8 weeks with no success. I changed agent to James Hughes and within 2 weeks he has got an offer on the table that is higher than I could of imagined. The difference between an older brick and mortar style agent and one that understands the power of technology is night and day. The initial meeting he was honest and professional, fully detailing how he would like to market the property, how he would do things and what he expects. The professional photos taken looked amazing and were a million times better than the potato photo's that were taken previously. Once instructed he has been on point with communications, setting up a Whatsapp chat with me and keeping me informed at all times. There wasn't a single moment during the entire process where I thought I wonder what is happening with the flat because James will have informed me before I even thought that. He was respectful with viewings always giving me loads of warning and working with me about key hand overs as I have issues giving people keys to my home which I'm sure has made his job a little harder. I know it his job and part of that job is to make the customer feel at east but James goes above and beyond to ensure you are happy with the service and not wanting for anything. He clearly takes a great deal of pride in his work and enjoys what he does and it shows. I will be referring him to family and friends moving forward. Disclaimer: James no longer works here so this review might not apply to your experience.

TheOnly · 23 October 2021

★★★★★ 5/5

Google

After a long term tenant moved out and left the property in a disgusting state, we met with Laura, discussed our plans and took on board her advice and set about work. Laura attended every appointment on time (you know how important that is when you're a busy landlord) and was poised to market the property as soon as we'd completed the works. Various potential tenants viewed and a full asking price offer received within a few days. Ella produced a full photographic inventory and between them have carried out the agreed property checks to ensure that the new tenants are respecting their new home. As landlords, this is what we hoped for. We will definitely be using Nexa again!PositiveResponsiveness, Quality, Professionalism, Value

Steve · 23 October 2021

★★★★★ 5/5

Google

We sold our house recently with this company and they were super. They took our keys off us whilst we were on holiday and had four days worth of viewings. They sold our house within those four days with lots of offers and kept us updated with a detailed emailed list of viewings and feedback. Jake did the original sale who is really friendly and knows his stuff and then Alex in the office was amazing, kind, professional, and really responsive. Alex helped chase the solicitors towards the end to complete on time. I would definitely recommend, we did think about going with purple bricks but so pleased we didn’t as NEXA guided us through the sale and made it very stress free. Top marks!PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 23 October 2021

★★★★★ 5/5

Facebook

I cannot reccomend Nexa enough, our agent Simon was so helpful and friendly and the best part was he sold our house super quickly after it had been on the market with another agent for months and months. We felt let down by the bigger estate agents we'd been with,but Simon really gave us ther personal touch and we felt he had our best interests at heart.

Becky · 14 March 2021

★★★★★ 5/5

Google

We dealt with Simon when purchasing our first property. He was helpful and supported us through the process! Thanks Simon & the team.

Josh · 23 October 2022

★★★★★ 5/5

Google

Simon was a great support for us throughout the sale and purchase. Professional but friendly and always available to talk when we needed. Thank you for all your help and I highly recommend Nexa

Jonathan · 23 October 2020

★★★★★ 5/5

Google

James Hughes is an true professional, his diverse approach sold my house after 3 other agents failed. kept in the loop at every stage of the sell. A true asset to Nexa... A++

Matt · 23 October 2020

★★★★★ 5/5

Google

Fantastic service provided by Nexa, and good value for money. Ollie was brilliant in helping us to sell our property. The communication and efficiency throughout the process was great, and dealing with Ollie was a pleasure.

Sally · 24 October 2019

★★★★★ 5/5

Trustpilot

5 STAR ACCOMMODATION AGENCY

⭐⭐⭐⭐⭐ I can't say enough good things about my experience with NEXA SOUTHWALES. From the moment I contacted them, their exceptional, friendly, and diligent workers went above and beyond to assist me. Firstly, their staff were incredibly friendly and welcoming. They took the time to understand my accommodation needs and preferences, ensuring they could find the perfect place for me. Their genuine care and warmth even when I visited their physical office made me feel valued as a client. What sets NEXA SOUTHWALES apart is their exceptional service. They were always prompt in responding to my queries and kept me updated every step of the way. They listened attentively to my requirements and worked tirelessly to locate options that met my criteria, though follow up was essential. Their attention to detail and commitment to finding the right fit was evident throughout the entire process. Theiir contractors are professional and friendly and for these reasons and more, I recommend NEXA SOUTHWALES.

Evans · 26 April 2024

★★★★★ 5/5

Trustpilot

First Class Service

The whole team at Nexa have supported us with our small rental business for the past 2 years. They've gone above and beyond wih their service levels and nothing is ever too much trouble. We very much enjoy working with them and look forward to passing over more rental properties for them to manage in the coming years. In particular I'd like to highlight Kayleigh, Rhian and Jaz for their outstanding customer service. The whole team at Nexa is first class and I have no hesitation in recommending them.

Paul · 25 April 2024

★★★★★ 5/5

Trustpilot

Beyond helpful staff!

I can’t praise the staff in the Treforest branch enough. They were super helpful and patient answering all my questions from viewing to move in. The property is beautiful and I can really make a home here. The only snag was me not being able to get my washing machine connected but the maintenance team had that sorted within 24 hours. As a first time renter, my experience has been just brilliant, I’d recommend the team over and over again.

Emillia · 24 April 2024

★★★★★ 5/5

Google

Having dealt with a number of different estate agents over the years, I can say that Nexa have been one of the best. Laura Joyce dealt with us throughout our purchase. From start to finish she was extremely professional, efficient and continuously kept us up to date with how things were progressing. Laura's communication with solicitors was excellent, which I'm certain helped push things along. I would thoroughly recommend Nexa. They really are first class.PositiveResponsiveness, Professionalism

Tim · 23 October 2021

★★★★★ 3/5

Trustpilot

Honest Review

As a tenant, had an average experience with them; some ups & downs but agent Patricia ❤️ deserves 5⭐

Rebin · 10 April 2026

★★★★★ 5/5

Google

I can only share a super positive feedback about Nexta and in particular about Ollie who did a fantastic job in assisting me to find an apartment in Clifton. I was very impressed by the level of professionalism and kindness of Ollie, who had a pro-active approach and did not give up when he knew I was a pet owner. It was really a pleasure to meet a person like Ollie who is passionate about his job and care about his clients.

Angela · 23 October 2020

★★★★★ 5/5

Google

Dawn Taylor has to be the best estate agent I have ever met in many years of dealing with them. She always goes the extra mile and nothing is too much trouble. She has assisted me both in property sale and property management and has demonstrated that not only is she knowledgable in her field, but is also kind, empathetic and genuine with all the people she deals with, be that vendors, buyers or tenants. No problem is insurmountable and that is exactly the attitude needed in this industry. I cannot recommend her highly enough.

MARYSIA · 23 October 2020

★★★★★ 5/5

Google

I had a short, time-sensitive window to buy a property in Bristol this year and after working with a couple of different agencies, I found Nexa and James. THANK GOODNESS. James helped make the process as seamless and stress-free as possible. He was friendly, down to earth and always on the other end of the phone if needed. I have a couple of friends hoping to move to Bristol in January, I won't hesitate to put them in touch with James.

Ella · 23 October 2020

★★★★★ 5/5

Google

We had picked James Hughes to sell our flat in south Bristol due to his professionalism and drive. From the moment we instructed him we have felt a part of the process. He has always kept us updated and answered all of our questions. I am heavily pregnant at the moment but he has been great with viewings letting me rest as long as I can and letting me know when he is finished promptly. We have zero complaints and have even recommended him to family as he has been a pleasure to work with.

Jessica · 23 October 2020

★★★★★ 1/5

Trustpilot

Horrible experience

Horrible experience Nexa is the worst letting agency I have ever come across. I rented a small flat with them, had contract for two years but I had to leave after less then a year. The flat was unlivable. It was OK in summer as paint covered all the problems and when it started to get colder mold started appearing everywhere. It was so bad so thick even after wiping it appeared after 3days again. It caused me a serious health issues like cough, recurring colds, and very bad skin rush lasting several months leaving me with bad scars all over my body. Agency would not do anything at all about the issue, instead they would acuse me of not paying the rent when I always payed on time. Just horrible horrible experience. Avoid!

Tereza · 23 March 2024

★★★★★ 5/5

Google

Alex Parsons was professional, helpful and friendly. He was accommodating in managing our limited viewing availability’s. In addition during the house viewing he was very informative and knowledgeable about the property.

Felix · 23 October 2020